GemPages Landing Page Builder

Dear Esteemed Customer, We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to assure you that identifying the root cause is a complex process, and attributing the corruption solely to GemPages may be premature. To better understand and address the situation, we would appreciate the opportunity to conduct a thorough investigation. Kindly consider reaching out to our dedicated Customer Support team, and we will diligently work towards a resolution tailored to your specific circumstances. We value your collaboration in this matter and express gratitude for your contribution to our ongoing improvement efforts. Thank you for your understanding. Best regards, GemPages Support Team

Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have encountered. We observed that you reached out to us via email, and we promptly provided instructions while awaiting your response. It is possible that unforeseen circumstances may have led to the oversight of our email. We value your feedback and remain committed to ensuring your satisfaction. Should you require further assistance, we encourage you to reach out to our dedicated Customer Support team, who are poised to provide the necessary support. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to assist you more effectively in the future. Best regards, GemPages Support Team

Hi urbanoakdecor, I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by Shopify, and charges are initiated based on the billing cycle, even if the app is uninstalled on the same day. However, I want to assure you that your satisfaction is our priority, and we stand by our commitment to provide a positive experience. To rectify this situation, I encourage you to take advantage of our 30-day guarantee program. Please reach out to our Customer Support team, and they will be more than happy to assist you in resolving this matter. Thank you and hope to see you gain. GemPages Customer Support Team

Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system, we have manually reverted the option back to the Free plan. We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Your satisfaction is our priority, and we are readily available to address any concerns. Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience. Best regards, GemPages Support Team

Dear Shreeram, I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct. I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority. Best regards, GemPages Support Team

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered. We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused. To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements. Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve. Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform. Best regards, GemPages Support Team

We apologize for any confusion regarding the charges. We'd like to clarify that our billing system is managed by Shopify, and as a third-party app, we adhere to their policies. We understand that your billing cycle ended on November 13, and you uninstalled the app on November 20. Unfortunately, due to the billing cycle falling into the next period, charges may have occurred after the uninstallation. We sincerely apologize for any inconvenience this may have caused. We're here to assist you further and would appreciate the opportunity to look into the charges for you. Please reach out to us directly, and our support team will work diligently to address any concerns and provide the assistance you need. Thank you for your understanding, and we look forward to resolving this matter for you. Best regards, GemPages Support Team

Dear Shay, We're genuinely sorry to hear about your recent experience, and we apologize for any inconvenience you've faced. We understand that encountering difficulties with your domain can be frustrating. Please note that domain-related issues often fall outside our product's scope, but we did our best to guide you through it. GemPages can indeed have a learning curve, especially for those new to it, and we appreciate your patience as you navigate its features. Our support team is here to assist you every step of the way, and we're continuously working to improve our product to provide you with a smoother experience. We hope you'll give GemPages another chance, and we're committed to helping you achieve your goals. Thank you for your feedback, and we look forward to assisting you further. Best regards, The GemPages Support Team

Hi Mate, We want to extend our sincerest apologies for the delay in our support response. We understand your frustration, and we're truly sorry for any inconvenience this has caused you. Due to an unexpectedly high volume of customers, our response times have been slower than usual. We want to assure you that this is not the level of service we aim to provide, and we're actively working on resolving this staffing issue to better support our valued customers like you. While our response time may be temporarily affected, we want to emphasize that we are committed to assisting our customers to the best of our abilities. We appreciate your understanding during this challenging period. If you have any specific issues or questions you'd like assistance with, please don't hesitate to reach out to us again. We're here to help, and we value your business. Thank you for your patience, and we look forward to serving you better in the future. Warm regards, GemPages Support Team

Dear Snappie, We're sorry to hear that you had an unsatisfactory experience, but we couldn't find any specific details in your feedback to address the issue. Your satisfaction is essential to us, and we genuinely value your input. If you could kindly provide more information or specific concerns, we would greatly appreciate it. This will help us better understand your experience and work towards improving our services. Your feedback is invaluable to us, and we're committed to ensuring your future experiences are positive and enjoyable. Thank you for taking the time to share your thoughts. Best regards, GemPages Team

Hi Disainify, We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you. We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves. Thank you for choosing GemPages, and we look forward to serving you better in the future. Warm regards, GemPages Support Team

Hi Nico, We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled. Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution. Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly. Thank you for your understanding. We hope to regain your trust and provide a better experience in the future. Warm regards, GemPages Support Team

Hello Tokyo BeauX, Thank you for your feedback regarding your experience with GemPages. We would like to sincerely apologize for any misunderstanding that may have occurred. We truly value your satisfaction and want to assure you that we care about your experience. With GemPages, the benefit of Free plan and Paid plan is always guaranteed to make our customers able to experience the best way possible. We never force our customers to upgrade to Paid plans to be able to use our amazing features. We understand that there may have been some confusion regarding the uninstallation process and its impact on your pages. Our intention was to provide clear instructions to ensure a smooth transition. We apologize if this was not effectively communicated. We genuinely appreciate your business and would be more than happy to assist you further so that you can experience our product again. And if there are any challenges or difficulties you encountered while using GemPages, we are here to help resolve them. Our dedicated support team is committed to ensuring your success with our page builder. We would love the opportunity to showcase the amazing features and potential that GemPages has to offer. Our Customer Success Manager has personally reached out to you to offer the assistance also. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to reach out to us, and we will be glad to have you again. Thank you for your understanding, and we look forward to the possibility of helping you experience the full potential of GemPages once again. Auri | GemPages Customer Success Manager

Dear Kelly, We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users. Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly. Your feedback is invaluable, and we're working to improve our communication processes to better serve you. Please refer to our previous email for refund instructions or contact our Customer Support directly. Your satisfaction matters greatly, and we're dedicated to making this right. Sincerely, GemPages Customer Support Team

Hi Ema! Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations. Just to let you know, our team always strives for 100% customer satisfaction, and we are always humble to take users’ feedback to improve our product. With that in mind, we have reached out to you via email to hear more about your suggestions as well as identify any improvement areas that we can make to GemPages. Thank you and looking forward to hearing from you soon! Thomas | GemPages Customer Success Manager

Hi Ryan, Thank you for your valuable feedback. We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize. To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them. If you have any questions or concerns, do not hesitate to let us know, we are always here to help. Thank you! Thomas | Customer Success Manager

Hi Ilias, On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible. As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb. Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time. Sincerely, Thomas | GemPages Customer Success Team

Hi there! Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages. Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly. Looking forward to hearing from you soon. Thank you! Thomas | GemPages Customer Success Manager

Dear Julie, We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements. In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help. Thomas | GemPages Customer Success Team

I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure you that we take your feedback seriously. As I can see, our agent had handled your problem. I hope our explanations answer all of your concerns. Thank you so much for giving us precious chance to assist you with this matter. Please know that we strive to provide clear and transparent billing to all our customers, and we are constantly reviewing and improving our processes to ensure that our customers have a positive experience. Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this issue for you. Best regards, James | GemPages Customer Success Manager