GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.9
feedback
3,010
chart
#172
All reviews
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Dec. 6, 2024
NO A/B Testing Feature anymore! One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages. How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing! I'm looking how to migrate to Shogun before next billing date.
Dear Kuzmanov, This is Auri, a Customer Support at GemPages. Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6. A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. We take your feedback seriously and will definitely work on it to improve our app better. Once again, thank you very much for giving us an opportunity to make things better. Best wishes, Auri GemPages Customer Support Manager
Nov. 30, 2024
i uninstall this app i dont use why you still pickup money on my bank account
Dear valued customer, We are sorry for the inconvenience. According to Shopify’s policy, subscription charges are generated as soon as the user confirms the subscription, regardless of whether the app is uninstalled immediately afterwards. We would love to assist you further with the unexpected charge, and we have reached out to support you. Kindly help us check the email. Best wishes, GemPages Support Team
Nov. 3, 2024
At first i liked it, then i uploaded my new theme from shopify itself, 1 month work in my new homepage, then gempages just changed everything in the homepage, everything is gone. they cannot find it back. Its really horrible. First make a copy of ur new theme before you put it live.
Oct. 7, 2024
It keeps on crashing never saves my work and has tons of extremely irritating bugs and glitches.
Aug. 22, 2024
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome. We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team. Thank you again for your feedback. Best regards, GemPages Customer Support Team
July 27, 2024
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea, We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes. Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers. Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you. Thank you for your understanding. Best regards, GemPages Support Team
July 19, 2024
Not easy to use, layout changes constantly when switching from mobile to PC format
June 1, 2024
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK, We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed. We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further. Thank you for your understanding. GemPages Support Team
May 9, 2024
Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.
Dear Lukas, We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience. Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future. We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion. If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, GemPages Support Team
April 25, 2024
I was testing different apps for funnel building and forgot to cancel the subscription, and they refused to give me the refund even thought I didn't use the app, I definitely recommend use funnelish it's way better
Dear ELYON, Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management. We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter. Should you require further assistance, please do not hesitate to contact us. Best regards, GemPages Support Team
April 18, 2024
I tried to use it and it made my site with errors. and also after removing the app we still have issues.
April 9, 2024
Don't be fooled, you won't be able to downgrade to the free plan once you subscribed. They ask you to delete the app and risk loosing your live-page in order for you to sign up again and select the free tier. Thank you very much
Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan. We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience. Best regards, GemPages Support Team
April 8, 2024
STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!! No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.
Jan. 26, 2024
Never got the app to work.. reached out to support twice.. never responded to an email...
Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have encountered. We observed that you reached out to us via email, and we promptly provided instructions while awaiting your response. It is possible that unforeseen circumstances may have led to the oversight of our email. We value your feedback and remain committed to ensuring your satisfaction. Should you require further assistance, we encourage you to reach out to our dedicated Customer Support team, who are poised to provide the necessary support. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to assist you more effectively in the future. Best regards, GemPages Support Team
Dec. 22, 2023
WANT TO GO BACK TO FREE PLAN, ITS NOT POSSIBLE SINCE THEY HAVE NOT HAVE THE OPTION ANYMORE!
Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system, we have manually reverted the option back to the Free plan. We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Your satisfaction is our priority, and we are readily available to address any concerns. Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience. Best regards, GemPages Support Team
Dec. 13, 2023
This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.
Dear Shreeram, I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct. I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority. Best regards, GemPages Support Team
April 21, 2023
I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!
Hi there! Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages. Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly. Looking forward to hearing from you soon. Thank you! Thomas | GemPages Customer Success Manager
April 7, 2023
Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.
Dear Julie, We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements. In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help. Thomas | GemPages Customer Success Team
March 23, 2023
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service. Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable. For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication. While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri! We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue. We appreciate your feedback and thank you for your patience! Sincerely, GemPages Team
Feb. 12, 2025
It was incredibly user-friendly and reasonably priced at the beginning. However, some troublesome issues have arisen now. Here are the pros and cons of my personal experience for your reference: There is a limitation on the number of products on the landing page. There is a noticeable color discrepancy issue after uploading images. While it can be resolved by uploading them to the Shopify folder and then placing them on the GemPage page, it's relatively inconvenient. I have been using it for many years, and switching would be difficult. I recommend that new users refrain from joining until the above-mentioned issues are resolved by the official team. The customer service team is responsive and attentive, but the issues are related to the company's product
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.