GemPages Landing Page Builder

Hello Eleven Oasis! Thank you for your amazing review! We're thrilled to hear that you’re enjoying the platform and our customer service. If you ever need assistance or have any questions, feel free to reach out — we’re always happy to help. Auri GemPages Customer Support Manager

Dear Diana, It's Auri, a Customer Support Manager at GemPages. I sincerely apologise for the long waiting time and the confusion regarding the integration with the Pumper app. Due to a recent surge in demand, our support team has been handling a much higher volume of inquiries than usual. We’re actively hiring and training more team members to ensure we can provide faster and more accurate assistance moving forward. However, we understand that it takes time for new staff to fully master the product and offer the level of support our users deserve. Regarding the Pumper app integration issue, please rest assured that we are taking your feedback seriously. Our team is currently reviewing this case thoroughly to prevent similar issues in the future and ensure smoother experiences with third-party apps. We truly value the trust you initially placed in us and hope we’ll have the opportunity to work with you again in the future. Thank you for your feedback — it helps us grow and improve. All the best, Auri GemPages Customer Support Manager

Dear Keith, We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience and loss of time you’ve encountered. Please know that we take your feedback very seriously. Our team is currently investigating the root cause of the saving issue to ensure that no user ever has to face a similar situation again. We understand how critical your work is, and we deeply regret that your efforts were lost despite your precaution of saving frequently. We also want to acknowledge your concerns regarding the support interaction. It is our responsibility to provide accurate and thoughtful assistance, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with our team so we can improve the way we handle and assess customer issues more carefully. We are also working on enhancing the Theme Section experience to ensure better stability, reliability, and usability for all our users. I, Auri — the Customer Support Manager — have reached out to you directly to offer further assistance and work closely with you on this issue. We’d truly appreciate the opportunity to make things right and support you better moving forward. Thank you again for bringing this to our attention. Your experience matters greatly to us, and we’re committed to doing better. Sincerely, Auri Customer Support Manager – GemPages

Dear Kuzmanov, This is Auri, GemPages Customer Support Manager. Thank you for sharing your feedback about A/B testing. Please allow me to explain, A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. Hence, we are working for a perfect solution which can help our customers utilise the feature better. I have reached out to you with a solution, but haven't heard from you. I would be very appreciate if we can discuss further to help you achieve your goal. Best wishes, Auri GemPages Customer Support Manager

Dear Kuzmanov, I’m Auri, the Customer Support Manager at GemPages. First and foremost, I sincerely apologise for any miscommunication that may have led you to believe the A/B testing feature was included in the Annual plan. To clarify, the A/B testing feature is available in our older version (V6). However, it is not included in the latest version (V7) due to differences in code structure. We value your feedback and have already taken steps to improve our communication, ensuring all information shared with customers is clear and transparent moving forward. I’ve previously reached out to provide a solution but have not yet heard back from you. I would greatly appreciate the opportunity to discuss this further and help you achieve your goals. Looking forward to hearing from you. Best regards, Auri GemPages Customer Support Manager

Dear Kuzmanov, This is Auri, a Customer Support at GemPages. Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6. A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. We take your feedback seriously and will definitely work on it to improve our app better. Once again, thank you very much for giving us an opportunity to make things better. Best wishes, Auri GemPages Customer Support Manager

Dear valued customer, We are sorry for the inconvenience. According to Shopify’s policy, subscription charges are generated as soon as the user confirms the subscription, regardless of whether the app is uninstalled immediately afterwards. We would love to assist you further with the unexpected charge, and we have reached out to support you. Kindly help us check the email. Best wishes, GemPages Support Team

Dear SecretOfTea, We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes. Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers. Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you. Thank you for your understanding. Best regards, GemPages Support Team

Dear Arctic Recovery DK, We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed. We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further. Thank you for your understanding. GemPages Support Team

Dear ELYON, Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management. We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter. Should you require further assistance, please do not hesitate to contact us. Best regards, GemPages Support Team

Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan. We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience. Best regards, GemPages Support Team

Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have encountered. We observed that you reached out to us via email, and we promptly provided instructions while awaiting your response. It is possible that unforeseen circumstances may have led to the oversight of our email. We value your feedback and remain committed to ensuring your satisfaction. Should you require further assistance, we encourage you to reach out to our dedicated Customer Support team, who are poised to provide the necessary support. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to assist you more effectively in the future. Best regards, GemPages Support Team

Dear Shreeram, I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct. I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority. Best regards, GemPages Support Team

Hi there! Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages. Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly. Looking forward to hearing from you soon. Thank you! Thomas | GemPages Customer Success Manager