GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,913
chart
#220
All reviews
Rating Breakdown
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April 25, 2021
it sucks so much.....I used to like it but now I regret using it. Customer services used to respond very fast but now they are always offline.... the main issue with gem pages is that your live page will not look the same with the page you edited. the spacing, the size...image spending a whole day making the website look good just to find out it all looks messed up on your phone and no matter what you do, it does not change. No one is responding. So you have to turn off your ads, Frustrating. Beyond disappointing. Recommend you just stick to a paid theme. Gem pages makes your page loading speed slow too. GUYS, this app has too many glitches. IF you don't want to waste hours of your time just to have stuff not working as the way you set it up, it is depressing.
Hi Akiral, Thank you so much for sharing with us your thoughts on the app and services. Firstly, I'm so sorry to hear about the incident with your online store as it has affected its normal functions. However, I'm really happy to know that the issue has been fixed as it's involved with the incompatibility with the added code from Canva. Regarding the time support, our management team is recruiting more team members from different locations over the world then you'll receive more timely and responsive support shortly. If you need further assistance from us, don't hesitate to get back to us then we'll figure it out together. All the best, James GemPages Customer Success Manager
Jan. 1, 2021
If you are on EST then don't waste your time downloading this app. Most of their support team is on GMT +7 and they will take forever to solve simple issues with their app. There are a ton of bugs that need to be addressed by this developer
Hi my friend, Thank you for your honest review. Our team is trying our best to build a new different team that supports the EST timezone and hopefully, the service will be even faster soon. Also, I'm very sorry to hear you had such a negative experience with the issue due to the confusion of 3rd Apps ( the review and discount table app ). Our tech staff stepped in and helped to solve these confusions very quickly after that. Please help me check it again on your end and let us know how it goes, my friend Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. Your feedback may decide which we will implement to GemPages page builder in the next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address [email protected]. I'm always behind and make sure your feedback has been listened to consistently. James | Customer Success Manager
Nov. 28, 2020
Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.
Hi Jake, I'm sorry to hear the frustration! The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you will find on the list apps' scripts, imagery, videos, theme codes, etc.. If you're willing to, please please re-install the app and let us know. Our technical staff is willing to give you a hand to check and explain why. I've reached out to you via email and would love to hear back from you. James | Customer Success Manager GemPages Page Builder
Nov. 10, 2020
This app uses works fine. But now is just chaos. It is overwriting the code, buttons become double, etc... Since our customers started to write on social media about all the mistakes this app is causing and it started to damage our image against our customers we decided to delete this app. I would not advise using this app. Their customer service became very poor, they just send you articles to read but are not there to resolve the problem. Really sad.
Hi Marcos, Sorry to hear that you had issues with the use of our product. I have checked this case again and it appeared that the issue was happened after you added incorrect codes to the editor. Our technical staff has isolated the codes, and this is now fixed. Again, we apologise for the inconvenience, and your feedback about the customer service is appreciated. Perhaps we could have communicated this more clearly. Thank you again! James | Customer Success Manager
Oct. 21, 2020
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge. However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly. I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow. Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team. Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service. Long winded response, but want you to know that you are heard. Thank you again! Best of luck in the future! James | Customer Success Manager
Oct. 16, 2020
Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.
Sept. 28, 2020
Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
Sept. 9, 2020
Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.
Aug. 15, 2020
Support is taking longer time to get a reply!! Having issues to integrate with theme even the first issue fixed BUT it will happen again!! Technical issue cant fix immediately!! Wasting time...Need a refund...
Aug. 4, 2020
Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and seamlessly I would not recommend using this plugin. There are many other options that will be better than this.
July 20, 2020
It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.
July 17, 2020
ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!
July 15, 2020
Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.
July 15, 2020
Having a really hard time with page load speeds. I have done everything possible with reducing image files sizes and having both mobile and desktop versions. Removed all JS and other apps. But this I cannot get any of these gem pages to speed up. It takes longer to load than my native theme. This is so embarrassing, I feel sorry for my customers and not getting any help from support. Looks like I will be removing this app.
Using app
Over 2 years
Total reviews
1
Average rating
1.0
July 15, 2020
I have been using GemPages for about a year now and I am beyond frustrated. Our Gempage load time is Over 20 seconds per page. All images optimized. The more pages we made the slower our site became and it wasn't until it was too late that we found the issue. I wish I could post the screenshot of our page load waterfall. Take 8 seconds for gem pages to load, Before... any other script will load. Support was no help at all. In fact they tried to say it wasn't gem pages fault when they could clearly see the 8 seconds of GemPages as #1 load. Still they try to blame JS and 3rd party apps. This is not the case and it is clear to anyone. Use this app if you only need to create one or two pages. Not if you are creating more. Let me explain how bad this is. When I try to search for a file in the theme directory, the page crashes. Gem pages create a system that every page you create will be a new page template file within your theme directory. We we have hundreds of pages and it is has completely crippled our website. But, gempages does not care.
July 1, 2020
This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them and its been over a week and no response. I now just reinstalled the app so I can access the original account i made and figure out how to cancel my account so I'm not billed again. Even on my shopify bill it says the app is uninstalled but I'm still being charged. I think this is very sneaky and misleading. You should offer a good product people wasnt to use not trick people into paying for something they don't want and are not using.
Hi Laryssa, This is Janie from GemPages. I'm sorry to hear the frustration! For clarification, Shopify handles billing for all the stores in the app store. Based on our app history record, it appears that you had subscribed to Professional Plan during the trial period that's the reason why you get charged for this paid subscription. Please be well-advised that you're invoiced in advance for the following 30 days. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you uninstall the app. Our support agent - Bella has taken care of your case and we will process the refund according to our refund policy ASAP.
May 30, 2020
It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.
Feb. 24, 2020
2 years of using my site wiped clean, gem pages was not able to help me put my pages back in place.
Dec. 14, 2019
The app was great, but once I no longer needed it they continued to charge me for months after the uninstall.
Nov. 6, 2019
Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help
Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have been experiencing the problem, It was because of the conflict between your current theme and the editor, and our development had released an update to make sure you won't get this problem again. Thank you for your feedback! Janie (Head of Customer Success)