GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,548
chart
#271
All reviews
Rating Breakdown
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Aug. 4, 2020
Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and seamlessly I would not recommend using this plugin. There are many other options that will be better than this.
July 20, 2020
It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.
July 17, 2020
ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!
July 15, 2020
Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.
July 15, 2020
Having a really hard time with page load speeds. I have done everything possible with reducing image files sizes and having both mobile and desktop versions. Removed all JS and other apps. But this I cannot get any of these gem pages to speed up. It takes longer to load than my native theme. This is so embarrassing, I feel sorry for my customers and not getting any help from support. Looks like I will be removing this app.
Using app
Over 2 years
Total reviews
1
Average rating
1.0
July 15, 2020
I have been using GemPages for about a year now and I am beyond frustrated. Our Gempage load time is Over 20 seconds per page. All images optimized. The more pages we made the slower our site became and it wasn't until it was too late that we found the issue. I wish I could post the screenshot of our page load waterfall. Take 8 seconds for gem pages to load, Before... any other script will load. Support was no help at all. In fact they tried to say it wasn't gem pages fault when they could clearly see the 8 seconds of GemPages as #1 load. Still they try to blame JS and 3rd party apps. This is not the case and it is clear to anyone. Use this app if you only need to create one or two pages. Not if you are creating more. Let me explain how bad this is. When I try to search for a file in the theme directory, the page crashes. Gem pages create a system that every page you create will be a new page template file within your theme directory. We we have hundreds of pages and it is has completely crippled our website. But, gempages does not care.
July 1, 2020
This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them and its been over a week and no response. I now just reinstalled the app so I can access the original account i made and figure out how to cancel my account so I'm not billed again. Even on my shopify bill it says the app is uninstalled but I'm still being charged. I think this is very sneaky and misleading. You should offer a good product people wasnt to use not trick people into paying for something they don't want and are not using.
Hi Laryssa, This is Janie from GemPages. I'm sorry to hear the frustration! For clarification, Shopify handles billing for all the stores in the app store. Based on our app history record, it appears that you had subscribed to Professional Plan during the trial period that's the reason why you get charged for this paid subscription. Please be well-advised that you're invoiced in advance for the following 30 days. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you uninstall the app. Our support agent - Bella has taken care of your case and we will process the refund according to our refund policy ASAP.
May 30, 2020
It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.
Feb. 24, 2020
2 years of using my site wiped clean, gem pages was not able to help me put my pages back in place.
Dec. 14, 2019
The app was great, but once I no longer needed it they continued to charge me for months after the uninstall.
Nov. 6, 2019
Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help
Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have been experiencing the problem, It was because of the conflict between your current theme and the editor, and our development had released an update to make sure you won't get this problem again. Thank you for your feedback! Janie (Head of Customer Success)
Sept. 23, 2019
Constant lag throughout, spent 3 hours trying to create a single landing page. Saving feature won't always work either, lost half of my work and had to restart again. The biggest issue is the LAG! I have the newest windows computer with a core i7 chip, this is ridiculous. Constantly waiting just to type a single message, very disappointed and support cared too much about their lunch rather than helping.
We are really sorry to hear that, your issue was affected by a 3rd parties app, after Investigating, we have been released an update for it. You are among very small group of users who have been experiencing this problem. I really hope if you could take some time to check it out. All working fine now! :)
Aug. 23, 2019
Waste of time....I'm so mad I spent so much time to make it work. The basics like moving images around or even Ctrl+Z on hotkeys don't work XD you cant lock layers (rows) so when trying to click on things you just have all these pop-ups of underlying layers, you cant work. no one answeres in customer service...im just going to hire a developer, less hassle
Using app
About 2 hours
Total reviews
1
Average rating
1.0
Hi there, Leah from GemPages support here I have reviewed your conversation with my team and see that Janie replied to you in less than an hour on the same day but see no response back. I would like to say sorry if our response did not arrive for any reason. For the image moving issue, you can easily move it around if it's put in a row element. To make sure if you need any further support from us to use GemPages easily, I have sent a personal email to you. Hope to hear from you, friend :slightly_smiling_face:
March 26, 2019
Updated Review... I left this 1-star review because they left the app on my store and caused major problems for me, I then got hassled for about 4 hours this evening through messenger and phone calls... This included the owners of Gempages slagging off other apps and saying how superior theirs was and everyone else was garbage... Then they started to insult me personally... calling me an idiot and not a businessman because I refused to play their game... So this leads me to think how many other 1 star reviews did this shower get before they pressured and harassed reviewers to change their reviews... They are not nice people... Especially Chris Koh Very Rude Guy... So to make this perfectly Clear... One Star Review for Your Lousy Customer Service and your Ineptitude in doing what you are contracted to do. 2 days ago I contacted Shopify to remove this garbage and it's still there causing problems, every time I build a page out, the product gets hijacked by Gem, I rectify it, then publish, think everything is ok =, check my site and half my pages are missing. Gem has Hijacked them again... God, I wish I could give ZERO stars...
March 20, 2019
I am updating my review as of today because I am so disappointed in the customer service at GemPages. When I in my trail GemPages were communicating with me every day but now I cannot get an answer. It has to be the worst customer service I have received here on the Shopify App Store and it doesn't feel good knowing that the owner only wants to communicate with you to get you onboard and when you are onboard he just ignores you! The page builder is good but the customer service sucks - BIGTIME!!
June 23, 2018
The app only shows first 50 pieces of content(blog posts etc) and does not give any option to view the rest of content/pages. When I asked for help it took two weeks to get in contact and Chris was less than professional. Told us to go use the other app SHOGUN if we don't like his services. HA! Thanks for the tip! I would never give this company my business. Doesn't understand written communication and rude!
Dec. 9, 2019
Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site. I have been trying to get my site fixed with them over the past 8 months and still to this day, I am having problems. While they are prompt to reply, Chris, has failed me over and over again. His replies were always the same — "I will fix this for you know" 3 days later, I would have ask again why it wasn't done and his reply would be to remain him of what my issue was. This software is now impacting and hurting my business, as my pages are still broken and their "promises" of fixing my site have no more value as to this moment they continue to under deliver and lie, which is the worst part of all of this. They are very unreliable. After a lot of thought, I have decided to write this review as their word has no value on their fixing promises. I will now have to migrate from this platform onto another that is hopefully a lot more professional than this one. I have screen-shots of my conversations with Chris as proof as well. Save your self the trouble and do not use this platform for big sites.
Sept. 23, 2018
Absolutely a waste of my time working with this clown. Lot's of promises and no follow through. Chris was more concerned about getting me to post a good review for his crappy app even before he fixed my issues. Which, by the way, he never did fix. Then I saw they completely vanished from the Shopify apps only to reappear again. I deleted it because I've had enough of it. Now looking for another Page Builder app...
June 22, 2017
Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend