All reviews

Rating Breakdown

  • 5
    95% (4,319 ratings)
  • 4
    3% (120 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
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5 / 5 Share

April 29, 2023

The app is great but even greater is the support team. They're just amazing! Response is always ready to help and find a solution. Truly top notch support team.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this excellent rating. We really appreciate your business. Please let us know what we can do for you in the future

5 / 5 Share

April 28, 2023

Love this page builder and the team at gempages. They really do go the extra mile to help you with your pages and build extra functionality. Much appreciated gempages and team!!!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome! Feel free to let us know whenever you need assistance!

5 / 5 Share

April 27, 2023

Great and easy to navigate website builder. Also the customer service is amazing, I had a problem and Letty from customer service helped me really quick while also being super kind and polite

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We're proud to assist with your business. Glad to hear that support agent (Letty) was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

April 27, 2023

GemPages offers a very intuitive UI which has given me the flexibility to design each aspect of my page exactly how I want to. This page builder has saved me so much time and plenty of headaches creating and editing pages. GemPages stands out for their fast, clear and detailed support in solving problems through their live chat. They are proactive in their approach to helping and you will certainly appreciate it when you're struggling to make an idea come to life. I highly recommend you give GemPages a shot!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! Everything is looking excellent! Let us know via live chat or email [email protected] if there is anything else that we can help you with!

5 / 5 Share

April 25, 2023

It is very easy to build up the Site that you want. Also the customer service responds very polite and also very quick. Would recommend:)

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

5 / 5 Share

April 25, 2023

Had a problem with how my theme reacted to the gem pages. Gem Pages responded very quickly and helped my solve my problem. Liam from the support team was very helpful and kind.

Store

Russo3D

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us a review! I'll surely pass your kind words onto our support agent (Liam). Please don't hesitate to contact us via live chat or email [email protected] if there is anything more we can do to assist.

5 / 5 Share

April 24, 2023

Amazing support team, they answer fast, and come up with solutions fast as well! Plus the customization possibilities are endless.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team.

3 / 5 Share

May 9, 2023

Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.

Using app

About 2 months

Total reviews

1

Average rating

3.0

Developer Reply

Dear Gold Ami, Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again. With regards to any third-party subscriptions on Shopify, the most effective way to terminate a billing cycle is to uninstall the app so Shopify can recognize the user's desire to no longer utilize the app and cancel the next billing cycle. It is essential to point out that GemPages does not have any power concerning one's billing cycle and Shopify is solely responsible for managing all billing cycles. As said, since you are still being charged even after you have uninstalled the app, we are more than willing to process the refund for the unused billing cycle. Please kindly follow the instructions of your support team and feel free to let us know if you have any other questions or concerns. Thank you! Thomas | GemPages Customer Success Team

5 / 5 Share

April 24, 2023

I received assistance from Amy very kind and professional, excellent app and assistance I recommend it

Store

FlyFrog

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are looking forward to giving you an even better experience in the future.

5 / 5 Share

April 23, 2023

Very good so far. Fantastic customer service that has been helping me get up to speed on how things work. I arrived clueless - I'm now slightly competent but can see me nailing this very soon.

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

5 / 5 Share

April 23, 2023

I absolutely love Gempages. It lets me do things like make Advertorials, import all code needed from other page builders (webflow for example) and the support is FANTASTIC. Thank you to Mona, Amy, Morgen, Liam, and Daniel. You're all amazing, thank you!!

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us a review! I'll surely pass your kind words onto our support team. Please don't hesitate to contact us via live chat or email [email protected] if there is anything more we can do to assist.

5 / 5 Share

Aug. 10, 2023

Gempages, an excllent landing page with great support and assistance! Within minutes my issue was solved, Tina from Support Team was very streight forward with the easy steps and I was able to have my landing page ready right after. Perfect! Thank's a lot,

Using app

6 months

Total reviews

8

Average rating

4.8

Developer Reply

Thank you so much for leaving us a review! It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you. I'll be sure to share these kind words with (Hugh) and the entire team. Please let us know if there's anything else we can help you with.

5 / 5 Share

April 21, 2023

HE HELPED ME TO SOLVE MY PROBLEM IMMEDIATELY. FANTASTIC

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.

1 / 5 Share

April 21, 2023

I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!

Using app

13 days

Total reviews

6

Average rating

3.7

Developer Reply

Hi there! Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages. Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly. Looking forward to hearing from you soon. Thank you! Thomas | GemPages Customer Success Manager

5 / 5 Share

April 20, 2023

GemPages gives us the tools and flexibility to rapidly update key pages on our marketplace. The support is quick and helpful. GemPages really has transformed our Shopify store into a custom site with all the functionality of Shopify.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. We are thrilled that you are enjoying the app, our support team and that you found it easy to use! It's looking awesome! Feel free to let us know whenever you need assistance!

5 / 5 Share

April 20, 2023

supporto molto preparato ed efficiente. molto contenta del servizio. lo consiglio per chi ha bisogno di personalizzare tutte le pagine del web.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We are delighted that you've had a 5-star experience. This is the best we could hope for! Thank you for choosing GemPages and we look forward to serving you for many years to come!

5 / 5 Share

April 20, 2023

I am satisfied with the GemPages app based on its capabilities and support. GemPages is a powerful tool that allows me to build new pages from scratch, and the support team, especially Daniel, is very friendly and helpful in guiding me through any issues. Overall, I am happy with the GemPages app and would recommend it to others.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.

5 / 5 Share

April 20, 2023

GemPages is an exceptional tool for individuals who want to create customized, high-quality pages for their Shopify store, from simple landing pages to more elaborate collection page templates. The platform's intuitive and user-friendly editor consistently surprises me with how effortless it is to use. However, the standout feature of GemPages is undoubtedly its incredible support team. Without fail, each team member is incredibly kind and helpful, making for a seamless and stress-free experience.

Using app

About 4 years

Total reviews

7

Average rating

4.4

Developer Reply

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. I'll surely pass your kind words onto our team. Don't hesitate to reach us if we can do anything to assist! Best wishes!

5 / 5 Share

April 20, 2023

I couldn't imagine what I can make on my Website until I started using Gempages. Besides all functionalities that don't have any competitor, they have an amazing support team. Amazing! They reach out in less than 5 minutes every time and fix any problem that I have as soon as possible. All recommendations!!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team

5 / 5 Share

April 20, 2023

I've been using gem pages for years now & its getting even better with more app integrations & upgrades(: It helps me customise all my pages with drag & drop elements & when I need help, the support team is quick to assist. Thank you team!

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing! If there is anything more we can help, please do let us know. We're always happy to give you a hand! Thomas | GemPages Customer Success Manager