All reviews

Rating Breakdown

  • 5
    94% (3,378 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (55 ratings)

Reviews with Text

  • 92% (3,271)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 17, 2025

excellent support

Store

OKAI

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2025

I had an issue with integrating my live chat widget to my website and the support team was very helpful! They indeed resolve the issue in no time.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2025

GemPages is a fantastic app! I ran into an issue, and Tony provided exceptional support—quick, professional, and incredibly helpful. He resolved my problem efficiently, making the whole experience smooth and stress-free. Highly recommend both the app and their outstanding customer service!

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 16, 2025

Big shout out to Tony for being such a great help with support. We can't thank him enough.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 16, 2025

good

Store

My Store

Using app

About 2 months

5 / 5 Share

March 16, 2025

I've been using Gempages for some time now and honestly, the experience has been fantastic! Endless possibilities for page designs combined with quick, responsive customer support. I'm thoroughly satisfied!

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 13, 2025

Great support by Kiran. Everything works perfect.

Store

Mein Shop

Using app

About 3 hours

5 / 5 Share

March 13, 2025

Incredible support as always! The staff are consistently helpful and very knowledgeable. No task is too complicated for these guys! Highly recommend!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 13, 2025

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

March 12, 2025

great app with awesome support, even late at night. A+

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 12, 2025

Ken is a great assistant and helped me set up my page perfectly! I recommend gempages to anyone who wants to take it to the next level.

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 12, 2025

I've used ClickFunnels, Instapage, Unbounce, etc and for our needs, GemPages is by far the best option with most flexibility for Shopify. We also had a conflict with our theme that needed a fix and the support for that issue and few others was fantastic.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello HD Flagpoles! Wow — that’s high praise, thank you! We’re proud to hear GemPages stands out for your needs and that our team was able to resolve the theme conflict efficiently. If you ever run into anything else, we’re just around the corner and ready to assist. Auri GemPages Customer Support Manager

5 / 5 Share

March 11, 2025

Great. Ken was a real help. Great customer service

Using app

4 days

Total reviews

7

Average rating

5.0

5 / 5 Share

March 11, 2025

Excellent customer support. Thank you for the quick response.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2025

Awesome Support. 10/10. Couldn't be more happy. As soon as we encounter a problem, we just write the Support and get an answer in 4 Minutes. If the Problem is Complex, the Team handles it themselves and finds a fitting solution. It's like having an incredible Dev team, within reach.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 11, 2025

GemPages is super easy to use and gives a lot of flexibility to design your pages exactly how you want with many templates to choose from. Also, the customer support team is fantastic. They responded quickly, were very friendly, and took the time to understand my issue. Within a short time, they provided a solution that worked perfectly. I really appreciate their efficiency and dedication.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello DOUVOS CONTOUR, Thank you so much for the amazing feedback! We’re glad to hear that you enjoy the flexibility of GemPages and found our support team helpful and responsive. We’re always here whenever you need us! Auri GemPages Customer Support Manager

5 / 5 Share

March 10, 2025

Just worked with Teniola. She was so patient with me and super helpful. I recommend this app AND Teniola!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2025

the customer service is incredible i just love it so much, thanks a lot

Using app

18 days

Total reviews

3

Average rating

5.0

1 / 5 Share

April 2, 2025

Don't ever use this.

Store

UDO-YU

Using app

About 1 month

Total reviews

6

Average rating

4.2

Developer Reply

Dear Diana, It's Auri, a Customer Support Manager at GemPages. I sincerely apologise for the long waiting time and the confusion regarding the integration with the Pumper app. Due to a recent surge in demand, our support team has been handling a much higher volume of inquiries than usual. We’re actively hiring and training more team members to ensure we can provide faster and more accurate assistance moving forward. However, we understand that it takes time for new staff to fully master the product and offer the level of support our users deserve. Regarding the Pumper app integration issue, please rest assured that we are taking your feedback seriously. Our team is currently reviewing this case thoroughly to prevent similar issues in the future and ensure smoother experiences with third-party apps. We truly value the trust you initially placed in us and hope we’ll have the opportunity to work with you again in the future. Thank you for your feedback — it helps us grow and improve. All the best, Auri GemPages Customer Support Manager

5 / 5 Share

March 8, 2025

Great customer support

Using app

21 days

Total reviews

1

Average rating

5.0