Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
1,094
chart
#2,177
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
18%
-
Less than a year
45%
-
More than a year
33%
Reviews Summary
The reviews for the Rise.ai Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by team members like Eddie, Junalou, and Pauline. Customers appreciate the ease of use of the app, its seamless integration with Shopify, and the various features it offers, such as managing store credit, loyalty programs, and gift cards. The support team is highlighted for being knowledgeable, responsive, and going above and beyond to assist users with any issues or questions they may have. However, there are a few negative reviews mentioning issues such as high fees, slow customer service response times, and limitations in functionality compared to other apps.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 26, 2025
Very bad experince with that app if you are going to install it beware from it the reason is that they just only want your subscription there app is not problem solving we have purchased their premium plan to issue our customer store credit we created the flow that is ok but it is not runing not added any store credit to the customer when we connect with support they just only answer that we are trying our best and you will surprise that their response time is 3 to 4 hours not serious with their customer they just only want subscription from their customer after wasting our 4 days on this app we found the credityard app very good app, good customer support and solved our problem.bloddy hell app rise.ai
Hello, I'm Yishai, Head of Customer Operations at Rise.ai. Thank you for taking the time to share your experience. Your situation involved a particularly complex workflow that required specialized attention from our development team. During your trial period, our team provided extensive support through multiple emails, scheduled calls, and even ad-hoc assistance via WhatsApp—all aimed at resolving your unique implementation challenges. At Rise.ai, we pride ourselves on our responsive 24/7 support with average response under 5 minutes. While most technical issues are resolved quickly, some complex cases do require more in-depth investigation and development resources, which we transparently communicated would take additional time. We value every customer's feedback as it helps us improve. Should you reconsider using Rise.ai in the future, we would welcome the opportunity to demonstrate our commitment to your success and the full capabilities of our digital wallet solution. Wishing you success with your business, Yishai and the Rise.ai Team
March 20, 2025
the worst experience among all the apps I ever used. Slow in support, the app usually encounters problems, do not have analytics dashboard, you have to download a CSV file to fillter how much you made with EACH CUSTOMER. Integration with other apps is hard. Try one month and will never use it again
Hey Itay from the rise team here. I can see we were in the middle of assisting you with configuring your account and how to best use the system when our communication stopped. We have tried reaching out a few times and would be more than happy to continue assisting you. For clarity, we offer 24/7 support however some issues require deeper investigation and might have a longer turn around. With that said I've personally taken over your account and am here to make sure you are happy with our service Edit: Thank you so much for getting on the call with us and sharing your valuable feedback. As discussed, a lot of what you mentioned is already being worked on in coming updates in the next few months. We hope to see you using Rise again in the future.
Feb. 27, 2025
Junalou was very helpful. Very fast, friendly and knowlegable. Thank you if posted, only post business name not my name. thank you
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