Rise.ai: Gift Cards & Loyalty for Shopify

Rise.ai: Gift Cards & Loyalty

Rise.ai Shopify App Listing Page for Store Credit Solutions

Developer

Rating

4.8

feedback

1,094

Reviews

chart

#1,782

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    18%
  • Less than a year
    46%
  • More than a year
    32%

Reviews Summary

The reviews for the Rise.ai Shopify app are overwhelmingly positive, with users praising the exceptional customer service provided by support agents like Eddie, Junalou, and Pauline. Customers appreciate the quick response times, knowledgeable assistance, and efficient problem-solving. The app itself is lauded for its user-friendly interface, seamless integration with Shopify, and a wide range of features such as managing store credit, loyalty programs, and gift cards. Users highlight the effectiveness of Rise.ai in enhancing customer engagement and streamlining operations. However, there are a few negative reviews mentioning issues like high costs, difficulties in using the app, slow customer support, and unexpected charges.

Highlights

Exceptional customer service and quick problem-solving
User-friendly interface and seamless integration with Shopify
Wide range of features for managing store credit, loyalty programs, and gift cards
Positive impact on customer engagement and operations
Negative aspects include high costs, difficulties in using the app, slow customer support, and unexpected charges

Rating Breakdown

  • 5
    92% (1,003 ratings)
  • 4
    5% (58 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (19 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 16, 2025

Eddie helped me get the rewards page running in less than 24 hours! My questions were answered every step of the way!

Using app

About 4 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Jan. 3, 2025

Eddie provided exceptional support for our Shopify app! He was knowledgeable, responsive, and went the extra mile to ensure all our questions were answered and issues resolved promptly. His expertise and attention to detail made the entire process smooth and efficient. We truly appreciate his assistance and highly recommend him to anyone needing help with the app. Thank you, Eddie!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2024

We've been a fan of Rise. The customer service is responsive, the platform is easy to configure, and the integrations are good. I'd say our move to Rise from Smile has been good. It is more clear than Rewards points for our customers, and a unified tool for gift cards, store credit, and rewards is nice. And it's more cost-effective, which matters a lot to us.

Using app

About 1 year

Total reviews

5

Average rating

3.4

5 / 5 Share

Dec. 18, 2024

Phenomenal support from Eddie today. He was easy to understand and solved my problem within minutes. Thank you!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:). UPDATE: we have been using this app for about six weeks, which is fantastic. Yesterday, we upgraded to Pro to get the One-Click Apply button, and I had an issue trying to get it to work. John(Customer Rep) not only got it to work but recommended a better way to execute it. He is a Rock Star. The Customer Service here is top-notch! Another day and another excellent customer service interaction. This time it was Eddie. This team is awesome:)

Store

VORZANI

Using app

2 months

Total reviews

2

Average rating

5.0

All reviews

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