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The team as a whole is very quick to respond to questions and just recently I chatted with Eddie, who was very helpful in guiding me to properly set up our widgets. It will be exciting to see the results this app has once we launch.
Hi there, We are so pleased that we were able to help you with your concern. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime.
Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.
Hi there, Thank you so much for the amazing review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.
Hi there, Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!
Yay! We're delighted to know that you are loving our features! Thank you! Should you require assistance with anything in the future, please do not hesitate to reach out.
Eddie responded quickly. He explained the issue and provided a solution. Very polite and professional. The problem was resolved promptly.
Hi SlimGenics-Direct, Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)
Support team is very responsive. Integrates easily into Shopify store, best part is the ability to allow users to schedule gift card deliveries (great for use during the holiday season)
Hi Crossrope, Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and our Customer Support team. Hit us up should you need further help with anything. :)
John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.
Hi WigentonCandleCo, Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Eddie was great. He was responsive and provided the easiest way to work through the issue. We got done what we needed to.
Hi NiLu Gift Shop, Thank you for your awesome review! We're glad to know that you received great customer service from Eddie! If anything else comes up, please do not hesitate to let us know.
O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.
Hi Nordweg, Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
We've only used this for Gift Cards, but it works well, and the support team is super quick to reply and help out when something needs troubleshooting. I would recommend on customer support alone.
Hi PRATIMA Skincare, Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Great service in the chat at the 25th of december! There is no feeling of greed, just pure service!
Thank you for your feedback! We're glad to know that you had a positive experience. Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.
Hi there, Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
They have a great support team and detailed documents. Especially Pauline has been very helpful and kind.
Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!
Love it, does a great job with Loyalty & Rewards, just what we needed for migrating from a previous system. Rebecca has been very helpful
We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!
Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.
Great service from the team :) Very quick response - within minutes and issue fixed. And the app is absolute amazing :) Thanks again :)
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Great! Customer service was awesome. Eddie would super quick and friendly. He was able to get my problem solved so fast
Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
When I had an issue with the email notifications, Pauline checked into it and helped me quickly. She also allowed me to use a feature that was only for upgraded plans, which was so kind and really helped us out since we only needed that one feature and not everything else in the upgraded plans. I really appreciated their customer service and we like the app so far!
We are all so happy that our support service, especially Pauline's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to reach out. We are always ready to support you!
I was looking to find out about how to do a promotion and was given detailed instructions as to how to do it. The answers were quick, detailed, courteous & very helpful.
Yay! Good luck with your promotion! Hit us up should you need further help with anything. :)
Customer service is amazing! John helped me fix the flow within minutes. Amazing experience, would recommend this app to anyone who is looking for a loyalty program!
Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)
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