Rise Gift Cards & Store Credit

Dec. 16, 2022

Customer Service is so fast! Thank you for solving our issue within minutes, and being so helpful.

Dec. 13, 2022

Updated review Dec. 13, 2022 - The head of customer service from Rise.AI personally reached out to me today to address concerns and issues I was having trying out the Rise.AI app. He went through with me all of my concerns and issues one by one. He also explained some of the challenges from their side with being able to satisfy all of my concerns. Although he was not able to resolve every issue and concern that I have, he was able to help me with some workarounds that I can live with and he offered to further provide advice and how to continue to improve the ROI for me using this app. I look forward to receiving his promised follow up on the action items from our call this morning together, but for now I am changing my rating to 5 stars as I am excited about the app but more importantly I am very grateful for the prompt and caring customer service and issue resolution response. I will continue to update the review here if the follow up expectations on the action items are not met but I do highly approve of the customer care from the support team at Rise.ai. Dec. 12, 2022 - Just installed the app and learning its features and issues. I do not have a lot of information on performance yet. But here are my initial impressions: This app is geared for large stores. If you are a small store like mine, don't expect to get some really needed basic features that almost every other single app provides as part of its basic packages. Ie. email white labeling - you have to pay close to $500 a month just to have this feature. Even small stores look very bad when emails to our customers are sent from a weird domain name that has nothing to do with our store and most likely will be blocked by most email servers as junk email. Beyond that, here are my other impressions so far: Pros: > point features and workflow setup are really cool > Gift card features are awesome > being able to award store credit instead of a crazy reward point system is very nice > Customer support has been very quick, responsive and helpful so far and although setup is a little more complex and harder to understand than other apps, documentation and support has been really good. Cons: > The biggest con is a couple of features that all stores need regardless of size that only come in a super premium $500 or greater plan. IE. email white labeling, apply store credit at checkout. This makes this app not really great overall for small stores. > Workflows are missing a couple of features that would be useful - awarding credit for social media likes/follows, subscribing to email, birthday/anniversary rewards > Only way the account modules work is with basic shopify customer account page. It would be great to have this functionality be able to integrate to other customer account pages like FLITS or other apps Overall I am lukewarm on this app right now. Seems to have some good features that I want to try out instead of the normal point reward apps and I like the store credit and gift card features but I am still very disappointed in the missing features or features that you have to pay $6000/year for. So if you are a small store like mine, I would really think twice about this app and the cost/benefit of the features that you can apply in your store.

Dec. 7, 2022

I was looking to find out about how to do a promotion and was given detailed instructions as to how to do it. The answers were quick, detailed, courteous & very helpful.

Dec. 1, 2022

Very good Customer Service. They are on top of their game. The App has good features,it's reliable, just what I need.

Dec. 1, 2022

Customer service is amazing! John helped me fix the flow within minutes. Amazing experience, would recommend this app to anyone who is looking for a loyalty program!

May 17, 2023

This app has been really great for us. We use it to run our rewards program. Our previous rewards program was based on points and we had multiple customer contacts each week because it was overly confusing. The Rise program is really simple and straight forward and we've had great feedback from our customers. It was really easy to setup and we were able to simply import our existing customers into the Rise system. It looks great on our website and performs exactly as it should.

Nov. 29, 2022

This app has amazing features, and even better customer service. If you are looking for an app to handle your loyalty program, and store credit for exchanges look no further! They are incredibly responsive and helpful.

Nov. 28, 2022

All-in-one solution for store credit! We wanted to give a better gift card purchasing experience AND revamp our referral progress. Rise allowed us to do both and manage it all from one place. We haven't rolled out our rewards program yet, but it will definitely be easy to do with Rise.ai. Also, love that we can integrate with our reviews platform! Customer Support is outstanding - super helpful, friendly, and quick to respond.

Nov. 25, 2022

I contacted support with a question. Eddie replied within minutes and took the time to address all my issues. Really appreciate all the help!

Nov. 24, 2022

the best customer service, they help step by step to set up our tiered loyalty programme. Highly recommend

Nov. 18, 2022

Chose this app for its flexibility in sending gift cards to recipients directly on a specific day. So far, everything is working well. Customer support has been excellent.

April 3, 2025

Rise.ai is an incredibly user-friendly platform, and their customer service has been exceptional. A special thanks to our account manager, Gabi, who has been a pleasure to work with. She consistently goes the extra mile to ensure we're well taken care of and provides assistance with any challenges we encounter. Highly recommend!

Nov. 11, 2022

Not only is the app great and comes highly recommended from other companies, but also their customer service is amazing! They're always around to help resolve our issues and always do it in a timely fashion. Highlight recommend!

Nov. 10, 2022

Customer service is top notch. Pauline had our issues handled within hours. Implementation was simple and straightforward. I do hope that the "gift a subscription" feature is in the works :)

Nov. 2, 2022

The app works like a charm and integrates easily with the theme along with excellent support team (John)

Oct. 28, 2022

Rise.ai's customer service team has gone above and beyond to help with any and all of our questions. They are very quick to respond and we are very impressed with Rise's products and services so far!

Oct. 28, 2022

Rise makes it so easy to create win-back campaigns and loyalty reward programs. They provide quick assistance with any questions I may have (shoutout to Eddie) and the platform is very user friendly.

Oct. 28, 2022

So far the set up has been really straight forward and I really believe will make a big difference to my business. The team are available on chat and have been really great at solving any problems. Highly recommend.

Oct. 24, 2022

Great functionality for the price, and very helpful customer service! Rise was a perfect replacement for our old loyalty app.

Oct. 14, 2022

I've been using this app for several months now, slowing implementing the functions. The written support documentation and videos are detailed and helpful, and if there is any uncertainty or ambiguity the support team in available to talk through your particular concern. We're currently using the app for its loyalty program with rewards as well as store credits. Gift card functionality is superb with an impressive presentation to the gift recipient. Five Stars!