Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,750
All reviews
Rating Breakdown
Review RSS Feed
July 19, 2022
not a fan. Glitchy. Some of my customers were receiving super high gift card amounts and I couldn't figure out why those credits were like that. They were supposed to get 1% cash back credit and I had customers getting $51 and $13 in store credits.
July 15, 2022
We installed this app recently and we are really impressed. The support team is super helpful and quick on their responses. Highly recommended app!
We're glad to know that you had a positive experience! Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
July 13, 2022
Amazing product and really great customer service. Worked w me to correct an error I had made on my account.
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, we're here to help!
July 11, 2022
I love that this app offers a great customer journey with their loyalty rewards. The gift card features are a wonderful bonus and the customer support when I have had some questions has been amazing!
Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
June 28, 2022
Great place for referrals and rewards - simple UI and quick customer support. I like having everything in one easy app.
Wow! We're blushing :) Thank you for your review! We're here to help if anything else comes up.
June 28, 2022
I reached out to the Rise team with an issue I was having with another app company and they resolved it instantly . Great support !!
Thank you for the review! We are thrilled that we were able to help you with everything!
June 28, 2022
App is easy to use and allowed us to migrate existing gift cards over to Shopify/Rise seamlessly. Customer service is also top notch, replies are always super prompt and helpful! Would recommend for sure.
Hi there, Thank you for your feedback and we're happy we were able to help with your migration! Please reach out to us at any time if there is anything else we can assist you with.
June 29, 2022
Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.
Thank you for your kind review! Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent. I've sent you an email and will be happy to assist with any questions or doubts you may have! Thanks, Itay Head of CS
June 24, 2022
Great customer service. All the Rise.ai agents are helpful, quick, and very knowledgeable. Well designed app with essential features to give your clients an experience they would want to repeat.
Thank you for your feedback! We are delighted to know that you're having a great experience with both the Rise.ai app and our Customer Support team.
June 22, 2022
John was amazing....helped answers 1000 different questions i threw at him and ensured I was well serviced! Only been using the software for 48hrs and already seeing the value back to my business.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated!
June 16, 2022
Quick, effective and easy to use! Very friendly, timely and helpful support! We used Rise to integrate gift cards from Squarespace and Square and it worked seamlessly to transfer all of them, in one upload, to Shopify! Amazing!
Thank you for this amazing feedback! We are delighted to know that you received immediate assistance from our Support Team and found our app useful and easy to use. Please feel free to reach out should you need further help with anything :)
June 13, 2022
We use the gift card and referral program currently. Easy set up on the backend. Great customer service!
Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!
June 7, 2022
Excellent customer service. I had an issue with the Klaviyo integration/flow that Pauline from Rise.ai patiently helped me trace back to a Shopify admin setting.
Thank you for the great review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Hit us up if you need help with anything!
July 17, 2022
Easy to use APP for Customer Rewards. Very prompt support by Itay. Easily configurable rewards workflow. Schedule and Send Gift Cards directly to recipients. Rewards are credited as gift cards and not as discount codes i.e. Single code per customer.
Thank you so much for this awesome feedback! The team is motivated by these wonderful comments and we promise to keep working day by day to optimize our products and services. Cheers!
May 26, 2022
Great customer service. Quick response time and fixed my issue immediately. Thank you Pauline again!
Thank you for your review! We're very happy to hear you're satisfied with our service and will be happy to assist, should anything else come up.
May 16, 2022
This is by far the best gift card app on shopify. Not only does it integrate beautifully (and easily) with your site, the functionality is so great for my customers who use it. The customer service is amazing too!
Thank you for this amazing review! Glad to hear that you are liking our features. This type of feedback motivates us to keep moving forward, to make our app as best as possible.
May 13, 2022
The support team is helpful, knowledgeable, and responsive. App is easy to use and to manage. Great experience so far
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
May 10, 2022
We use this app to reward loyal customers with a percentage back as store credit on products purchased as well as a referral system to help onboard new customers. The app is easy to use and set up and provides great value for our company. We would recommend this app to anyone looking to create a loyalty scheme within their site
Hi there, Thank you so much for this amazing feedback! We are delighted to know that our app provides great value for your company. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
Aug. 25, 2023
Eddie has been a big help setting up our loyalty program! I only gave it 4 stars, because we've been using it less than a week. Update: After using them for over a year, I have given them a 5 star review. They have been very helpful with our account over the last year...
Thank you so much for your review! We are pleased to know that you have received immediate assistance from the team.:)
May 23, 2022
Great Customer Service! They were very responsive and continued to respond to all my questions during the implementation process. Dana was so helpful during the implementation process! We are so happy to work with Rise. AI
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!