Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,433
All reviews
Review RSS Feed
Feb. 28, 2023
Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.
Hi there, Thank you so much for the amazing review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
Feb. 27, 2023
Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.
Hi there, Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Feb. 24, 2023
Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!
Using app
1 day
Total reviews
6
Average rating
5.0
Yay! We're delighted to know that you are loving our features! Thank you! Should you require assistance with anything in the future, please do not hesitate to reach out.
Feb. 23, 2023
Eddie responded quickly. He explained the issue and provided a solution. Very polite and professional. The problem was resolved promptly.
Hi SlimGenics-Direct, Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)
Feb. 23, 2023
My experience with the customer care team at Rise was nothing but positive. They answered my inquiry quickly and clearly. Junalou found the root error and walked me through the appropriate steps to solve my customer's particular issue.
Hi FEND, Thank you for the review! We're glad to hear that you're satisfied with the support received! In case you'd need help, we're always here to help! Cheers!
Feb. 17, 2023
Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).
Hi there, our 24/7 support team is always here to assist with any questions about your pricing plan. Like most Shopify apps, our billing system is automated and reflects any plan changes made during your billing cycle - so we always recommend reaching out before making multiple adjustments, just to ensure everything goes smoothly. We would never charge a merchant an amount that was not approved, and I’m glad we were able to connect directly and resolve the issue. We’re more than happy to help with anything else — whether it’s billing, plan guidance, or general support. All the best, Itay Head of Support @ Rise.ai
Feb. 15, 2023
Support team is very responsive. Integrates easily into Shopify store, best part is the ability to allow users to schedule gift card deliveries (great for use during the holiday season)
Hi Crossrope, Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and our Customer Support team. Hit us up should you need further help with anything. :)
Feb. 15, 2023
Amazing capabilities on this app! It can do so much, and so seamlessly. Also, great team behind the app! Always willing to help. Thank you guys!
Hi The Lovery, Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!
March 1, 2023
John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.
Hi WigentonCandleCo, Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Jan. 25, 2023
Eddie was great. He was responsive and provided the easiest way to work through the issue. We got done what we needed to.
Hi NiLu Gift Shop, Thank you for your awesome review! We're glad to know that you received great customer service from Eddie! If anything else comes up, please do not hesitate to let us know.
Jan. 17, 2023
O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.
Hi Nordweg, Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
Jan. 12, 2023
We've only used this for Gift Cards, but it works well, and the support team is super quick to reply and help out when something needs troubleshooting. I would recommend on customer support alone.
Hi PRATIMA Skincare, Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Dec. 25, 2022
Great service in the chat at the 25th of december! There is no feeling of greed, just pure service!
Thank you for your feedback! We're glad to know that you had a positive experience. Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
Dec. 23, 2022
Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.
Hi there, Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Dec. 20, 2022
They have a great support team and detailed documents. Especially Pauline has been very helpful and kind.
Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!
April 4, 2025
Love it, does a great job with Loyalty & Rewards, just what we needed for migrating from a previous system. Rebecca has been very helpful
We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!
Dec. 20, 2022
Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.
Dec. 20, 2022
Great service from the team :) Very quick response - within minutes and issue fixed. And the app is absolute amazing :) Thanks again :)
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Dec. 19, 2022
Great! Customer service was awesome. Eddie would super quick and friendly. He was able to get my problem solved so fast
Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
Dec. 19, 2022
When I had an issue with the email notifications, Pauline checked into it and helped me quickly. She also allowed me to use a feature that was only for upgraded plans, which was so kind and really helped us out since we only needed that one feature and not everything else in the upgraded plans. I really appreciated their customer service and we like the app so far!
We are all so happy that our support service, especially Pauline's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to reach out. We are always ready to support you!