Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
747
chart
#2,202
All reviews
Review RSS Feed
Aug. 28, 2023
The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.
Hi there, Rise.ai includes a number of tools designed to help merchants prevent abuse and detect suspicious behavior. That said, we encourage merchants to regularly review their store's activities and take advantage of the controls available within the platform and externally. While we continually assess our systems to identify opportunities for strengthening protections across the platform, our support team is happy to help optimize the relevant settings and provide guidance on how our tools function.
Dec. 18, 2025
Eddie is a legend! He resolved our issue in under 1 minute and kept our customer happy. We are incredibly grateful for his fast, professional and brilliant help!
Using app
Over 3 years
Total reviews
2
Average rating
5.0
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Should you require further assistance in the future, we're here to help!
Aug. 21, 2023
I like the simple, no-gimmicks approach to rewards that Rise.ai offers, and their customer support has been great!
Thank you for the great review and for acknowledging our Customer Support's promt responses! We're here if you need further assistance on anything else! :)
Aug. 20, 2023
We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from Hila. We're here to help if anything else comes up. :)
Aug. 15, 2023
Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Aug. 13, 2023
We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?
Hi there, the charge you're referring to was for the annual subscription plan that was originally selected and enabled on your account. I'm glad we were able to quickly resolve this once you reached out, and that you’ve since found a plan that better fits your needs by subscribing to one of our monthly plans. We’d be more than happy to help you choose the pricing plan that best fits your business, please don’t hesitate to contact me directly or reach out to our 24/7 support team. Wishing you all the best, Itay Head of Support
Aug. 31, 2023
Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it! ---- I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.
July 21, 2023
Superb app & easy to work. Missing some reporting, but it is great overall & Eddie from customer service was so helpful. Thanks!
We thank you for your effort in providing an honest review. In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)
July 14, 2023
The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.
Hi there, I'm Itay, Head of the Support team at Rise.ai. Rise is designed to help brands build long-term customer engagement through a variety of store credit–based tools — including cashback, rewards, refunds, compensation, gift cards, and more. Of course, results can vary depending on how these tools are set up and promoted to customers. We’re always happy to review a merchant’s setup and suggest optimizations to help get the most out of the platform. Regarding the branding — which I’ve personally discussed and assisted you with — Rise.ai’s branding can be fully removed on various plans, and we offer customization options for emails and other customer touchpoints to align with your brand’s look and feel. We’d love to reconnect and help you tailor the program to better support your goals. Wishing you continued success with your store!
July 11, 2023
Easy to use! Customer service has been responsive and very helpful with our needs. We recently upgraded our plan and are enjoying the new features available to us.
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
June 17, 2023
So far so good. Still setting up the app but haven't had too many issues. John from support was helpful and prompt in replying.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
June 16, 2023
A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!
We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
June 12, 2023
Eddie was quick to help me set up a test for the app. Thanks again for your help and support. I am still testing it.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
June 8, 2023
I spoke to various members of the support team over at Rise.ai to ask for assistance in setting up some minor customisations to the CTA on my gift card product page, as well as helping to display the Rewards widget only on specific pages (as it was obscuring some details on my cart pages). Eddie and the team were really helpful supplying the exact code snippets required to implement my requests, and even logging into my store via a collaborator request to manually make the edits himself behind the scene. I can't thank Eddie and the team enough for their help and highly recommend the app!
Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)
June 4, 2023
Hat leider nicht wirklich die gewünschten Funktionen und für den Funktionsumfang deutlich teurer als vergleichbare Apps.
Hi there, Rise.ai's digital wallet solution offers robust features that have helped brands increase customer lifetime value through our integrated store credit, gift card, and loyalty programs. We'd love to learn more about the specific features you were looking for, as many of our most powerful capabilities can be customized to meet unique business needs. Our 24/7 support team is always ready to help you maximize value and ensure you're leveraging all relevant features for your business goals.
May 22, 2023
Eddie at Rise is fantastic and super helpful. Great support!!! The team is always very helpful and thorough!
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated!
May 17, 2023
Juna was very helpful. Responded to my chat question quickly and efficiently with accurate information. A pleasure to deal with.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
April 21, 2023
We were able to customize our Rewards & Loyalty program through custom-built Klaviyo flows and emails by speaking with the Support Team and having them walk us through the process of what we were envisioning. We were speaking with Eddie from the Support Team to prepare for the launch and also troubleshoot any issues in the beginning - we are so grateful for his expertise and timely responses as he was extremely knowledgeable on the Rise.ai integration with Klaviyo and Shopify to get us where we wanted to be. We're excited to see the results of our new program!
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from Eddie. We're here to help if anything else comes up.
April 20, 2023
Pauline did a great job assisting me! She was spot on and patient and helped me fix my problem quickly. I really appreciate it.
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
July 31, 2024
Incredible support from Eddie!! Our question was answered and a solution was provided. We love Rise.ai, they go above and beyond, always.
We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Should you require assistance with anything in the future, please do not hesitate to reach out.