Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
747
chart
#2,202
All reviews
Review RSS Feed
Dec. 8, 2023
Quick to resolve and help implement the solution we needed! Eddie was very patient and answered all my questions.
Nov. 28, 2023
Pauline from Rise.ai was so wonderful! She solved our small issue in record time and the process was so smooth!! Thanks so much - we LOVE Rise.ai!
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
Nov. 9, 2023
Not only is the functionality that Rise.ai provides going to dramatically improve our ability to build our customer community and revenue, the customer service at Rise.ai is outstanding. It's so nice to have an actual person on the other end rather than fumbling around with an auto response bot. We will be customers for life and we are very excited to see what advances Rise.ai has coming down the pipeline. Ryan Panacheeza
Hi Ryan, This is such a great feedback. Thank you! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Feel free to reach out should you need help with anything!
Nov. 2, 2023
Prompt feedback with detail support
Thank you for the review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
Oct. 26, 2023
The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :) Cheers!
Oct. 24, 2023
Great customer service! Eddie was super helpful.
Thank you for the review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Oct. 20, 2023
We used the app in the test environment with 0 real orders and got charged over 5.000 dollar ???? this is really a SCAM !!!
Hi there, I'm Itay, Head of the Support team at Rise.ai. Rise.ai is built to help brands drive long-term customer loyalty with various tools around store credit, cashback, compensation and gift cards. We offer a few pricing options, monthly and annual, so merchants can pick what fits their store best. In your case, the annual plan was selected and charged as expected once the trial ended. I can see you've already reached out and that we were able to assist you in resolving this in a timely manner. If there is anything else we can assist you with, please don't hesitate to reach out again.
Oct. 13, 2023
Really works well for us. Their customer service is amazing.
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, we're here to help!
Oct. 10, 2023
I have been working on establishing a new loyalty program for my online store recently. Rise AI is great at offering flexible options that we have been able to use to cater to our exact reward program goals. I was really pleased with the customer service I received. I have had questions about setting up the reward flow and program. Customer service was rapid in their response and clear in their answers. Thank you Eddie for taking the time to ensure that our reward program was established correctly.
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Oct. 9, 2023
I contacted the support team and would like to express my gratitude to Eddie for his assistance. I must say, he was incredibly helpful! Eddie promptly resolved my issue within minutes. His support was truly exceptional!
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)
Oct. 4, 2023
Eddie's customer service was excellent and was able to navigate me through my issue seamlessly
Thank you for your awesome review! We're glad to know that you received great customer service from Eddie! If anything else comes up, please do not hesitate to let us know."
Sept. 29, 2023
Great support!
Thank you for your review! We're here if you need further assistance on anything else! :)
Sept. 21, 2023
Awesome app! So many possibilities here, day two and I'm already obsessed. The team are also very responsive and helpful. Highly recommend!
Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Sept. 19, 2023
Very nice and helpful support. Easy to install, easy to use for clients. I highly recommend !
We're glad to know that you had a positive experience! Should you require assistance with anything in the future, our friendly support team will be ready to help! :)
Sept. 14, 2023
super fast and helpful support. giftcard works very well. we love it.
Glad to hear that you like our features! This type of feedback motivates us to keep moving forward and to make our app as best as possible. Thank you so much!
Sept. 8, 2023
Disappointed with the Rise.ai App for Shopify I recently tried using the Rise.ai app for Shopify to set up a loyalty program for my store. Unfortunately, my experience with this app left me feeling frustrated and disappointed. One of the most significant issues I encountered was the sudden disappearance of the loyalty program flow I had painstakingly defined. It took a considerable amount of time and effort to create this flow, and losing it without any explanation or way to recover it was incredibly frustrating. What made matters worse was the lack of any logs or recovery options within the app. When something goes wrong or data is lost, it's essential to have mechanisms in place to help users retrieve their work or at least understand what happened. Rise.ai fell short in this regard, leaving me feeling stranded and unsupported. At this point, I'm seriously considering exploring alternative loyalty apps for Shopify. As a business owner, I need reliable tools that can seamlessly integrate with my e-commerce platform and offer a consistent user experience. Unfortunately, Rise.ai did not meet these expectations. I urge the developers of Rise.ai to address these issues promptly. If they can provide solutions to improve the app's reliability and user-friendliness, it would benefit both current and potential users. However, if these issues persist, I may have no choice but to switch to a different loyalty app for Shopify. In conclusion, my experience with the Rise.ai app for Shopify has been less than satisfactory. I hope that my feedback will help the developers understand the areas that need improvement and work towards delivering a more reliable and user-friendly app in the future.
Hi there, thanks for sharing your feedback. We thoroughly reviewed the issue you encountered and implemented changes to prevent it from happening again. We were glad to assist with rebuilding your workflow to ensure a quick resolution. It’s also good to see you’ve continued using the app’s features since then. Our Support team is always here if you need further assistance.
Sept. 6, 2023
Amazing App. This is so user friendly. Love it!
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!