Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,433
All reviews
Review RSS Feed
Sept. 29, 2023
Great support!
Thank you for your review! We're here if you need further assistance on anything else! :)
Sept. 29, 2023
Excellent customer service. I had a hard time trying to figure out how to migrate my gift cards to Rise. I reached out to support and they walked me through everything step by step. 10/10 highly recommend!
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Sept. 21, 2023
Awesome app! So many possibilities here, day two and I'm already obsessed. The team are also very responsive and helpful. Highly recommend!
Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Sept. 19, 2023
Very nice and helpful support. Easy to install, easy to use for clients. I highly recommend !
We're glad to know that you had a positive experience! Should you require assistance with anything in the future, our friendly support team will be ready to help! :)
Sept. 14, 2023
super fast and helpful support. giftcard works very well. we love it.
Glad to hear that you like our features! This type of feedback motivates us to keep moving forward and to make our app as best as possible. Thank you so much!
Sept. 8, 2023
Disappointed with the Rise.ai App for Shopify I recently tried using the Rise.ai app for Shopify to set up a loyalty program for my store. Unfortunately, my experience with this app left me feeling frustrated and disappointed. One of the most significant issues I encountered was the sudden disappearance of the loyalty program flow I had painstakingly defined. It took a considerable amount of time and effort to create this flow, and losing it without any explanation or way to recover it was incredibly frustrating. What made matters worse was the lack of any logs or recovery options within the app. When something goes wrong or data is lost, it's essential to have mechanisms in place to help users retrieve their work or at least understand what happened. Rise.ai fell short in this regard, leaving me feeling stranded and unsupported. At this point, I'm seriously considering exploring alternative loyalty apps for Shopify. As a business owner, I need reliable tools that can seamlessly integrate with my e-commerce platform and offer a consistent user experience. Unfortunately, Rise.ai did not meet these expectations. I urge the developers of Rise.ai to address these issues promptly. If they can provide solutions to improve the app's reliability and user-friendliness, it would benefit both current and potential users. However, if these issues persist, I may have no choice but to switch to a different loyalty app for Shopify. In conclusion, my experience with the Rise.ai app for Shopify has been less than satisfactory. I hope that my feedback will help the developers understand the areas that need improvement and work towards delivering a more reliable and user-friendly app in the future.
Hi there, thanks for sharing your feedback. We thoroughly reviewed the issue you encountered and implemented changes to prevent it from happening again. We were glad to assist with rebuilding your workflow to ensure a quick resolution. It’s also good to see you’ve continued using the app’s features since then. Our Support team is always here if you need further assistance.
Sept. 6, 2023
Amazing App. This is so user friendly. Love it!
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
Aug. 28, 2023
The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.
Hi there, Rise.ai includes a number of tools designed to help merchants prevent abuse and detect suspicious behavior. That said, we encourage merchants to regularly review their store's activities and take advantage of the controls available within the platform and externally. While we continually assess our systems to identify opportunities for strengthening protections across the platform, our support team is happy to help optimize the relevant settings and provide guidance on how our tools function.
Aug. 22, 2023
Excellent app with amazing, fast and helpful customer service - they have replied to our queries promptly and found solutions for our demands. Really happy with this app and would highly recommend it - it's a very easy way to sell and redeem gift cards. The service team are magnificent - gold stars all round!
Using app
Over 1 year
Total reviews
2
Average rating
5.0
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Should you require further assistance in the future, we're here to help!
Aug. 21, 2023
I like the simple, no-gimmicks approach to rewards that Rise.ai offers, and their customer support has been great!
Thank you for the great review and for acknowledging our Customer Support's promt responses! We're here if you need further assistance on anything else! :)
Aug. 20, 2023
We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from Hila. We're here to help if anything else comes up. :)
Aug. 15, 2023
Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Aug. 13, 2023
We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?
Hi there, the charge you're referring to was for the annual subscription plan that was originally selected and enabled on your account. I'm glad we were able to quickly resolve this once you reached out, and that you’ve since found a plan that better fits your needs by subscribing to one of our monthly plans. We’d be more than happy to help you choose the pricing plan that best fits your business, please don’t hesitate to contact me directly or reach out to our 24/7 support team. Wishing you all the best, Itay Head of Support
Aug. 31, 2023
Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it! ---- I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.
July 21, 2023
Superb app & easy to work. Missing some reporting, but it is great overall & Eddie from customer service was so helpful. Thanks!
We thank you for your effort in providing an honest review. In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)
July 14, 2023
The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.
Hi there, I'm Itay, Head of the Support team at Rise.ai. Rise is designed to help brands build long-term customer engagement through a variety of store credit–based tools — including cashback, rewards, refunds, compensation, gift cards, and more. Of course, results can vary depending on how these tools are set up and promoted to customers. We’re always happy to review a merchant’s setup and suggest optimizations to help get the most out of the platform. Regarding the branding — which I’ve personally discussed and assisted you with — Rise.ai’s branding can be fully removed on various plans, and we offer customization options for emails and other customer touchpoints to align with your brand’s look and feel. We’d love to reconnect and help you tailor the program to better support your goals. Wishing you continued success with your store!
July 11, 2023
Easy to use! Customer service has been responsive and very helpful with our needs. We recently upgraded our plan and are enjoying the new features available to us.
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
June 17, 2023
So far so good. Still setting up the app but haven't had too many issues. John from support was helpful and prompt in replying.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
June 16, 2023
A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!
We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
June 12, 2023
Eddie was quick to help me set up a test for the app. Thanks again for your help and support. I am still testing it.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)