Rise Gift Cards & Store Credit
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We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Hi there, Rise.ai is designed to help brands drive long-term customer engagement through features like store credit, cashback, and branded gift cards. Our 24/7 support team is always happy to help you get the most value out of the platform and ensure it’s aligned with your store’s goals. We offer both monthly and annual plans so you can choose the option that best fits your business needs. If you have any questions or would like guidance on maximizing the platform’s value, please don’t hesitate to reach out!
Eddie was an excellent support assistant. I could not figure it out without him.
It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify
Eddie was very helpful and answered my questions in a timely manner!
App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!
their customer service is extremely helpful and quick to respond!
Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.
Fantastic app and fantastic customer service!!! Got excellent help from Pauline, very much appreciated
Eddie was fantastic to work with! Resolved our question/issue quick
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Hi there, I'm Itay, Head of the Support team at Rise.ai. Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant). We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed. If you'd like to better understand these processes or need any assistance, I’d be happy to help. Wishing you all the best!
Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.
Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!
Great, easy to use App and very helpful customer support when needed
Thank you so much for your review! We are pleased to know that you have received immediate assistance from the team.:)
They are very professionals to resolve any issue, they team is amazing and the app runs smoothly. Thanks for your help.
Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.
Hi there, Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.
Thank you for your review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Hit us up should you need further help with anything. :)
Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!
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