Rise.ai: Gift Cards & Loyalty

March 20, 2023

Been loving the app so far to help with my store credit. So easy to use and customer service is also amazing a quick to help with anything.

March 20, 2023

Hilda was extremely helpful in helping me set up a workflow that met my store's needs. She was understanding and worked quickly.

March 15, 2023

Someone hacked our rewards program and I panicked and went on the messenger and figured I would never hear from anyone. within a few minutes, Eddie hopped on, and was super informative and so attentive. Not only did Eddie help us yesterday, but I wrote him again today, and he knew the case from yesterday and continued to help. I thought that was really great, because he already understood what was happening. WE are really impressed with this app, and their customer service.

March 8, 2023

John has been incredibly helpful in answering my MANY questions. Very grateful for the support in getting this set up. We moved across from another loyalty platform with over 35k users and it was pretty stressful worrying how it would all work. Rise team have been so helpful in making the process stress free and creating a smooth hand over.

March 7, 2023

Itay and his team have been incredibly helpful in getting us set up to issue store credit to our employees. They work with you to find or create solutions to existing or potential issues that could come up. We are very happy to be working with them.

March 5, 2023

Great experience for install and use this app for our e-commerce business as a coffee roaster. The customer service is very helpful to get instantly guidance.

March 2, 2023

The team as a whole is very quick to respond to questions and just recently I chatted with Eddie, who was very helpful in guiding me to properly set up our widgets. It will be exciting to see the results this app has once we launch.

Feb. 28, 2023

Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.

Feb. 27, 2023

Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.

Feb. 24, 2023

Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!

Feb. 23, 2023

Eddie responded quickly. He explained the issue and provided a solution. Very polite and professional. The problem was resolved promptly.

Feb. 23, 2023

My experience with the customer care team at Rise was nothing but positive. They answered my inquiry quickly and clearly. Junalou found the root error and walked me through the appropriate steps to solve my customer's particular issue.

Feb. 17, 2023

Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).

Feb. 15, 2023

Support team is very responsive. Integrates easily into Shopify store, best part is the ability to allow users to schedule gift card deliveries (great for use during the holiday season)

Feb. 15, 2023

Amazing capabilities on this app! It can do so much, and so seamlessly. Also, great team behind the app! Always willing to help. Thank you guys!

March 1, 2023

John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.

Jan. 25, 2023

Eddie was great. He was responsive and provided the easiest way to work through the issue. We got done what we needed to.

Jan. 17, 2023

O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.

Jan. 12, 2023

We've only used this for Gift Cards, but it works well, and the support team is super quick to reply and help out when something needs troubleshooting. I would recommend on customer support alone.

Jan. 10, 2023

In early 2022, I began leveraging the Rise.ai app small business plan and have seen a notable increase in my returning customer rate since! Moreover, the level of customer service & support has been superb - each request is addressed swiftly via chat with ample documentation available to address any further queries.