Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,433
All reviews
Review RSS Feed
June 30, 2024
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
Hi there, we appreciate your feedback! Rise.ai enables merchants to build a powerful tier-based rewarding system and set different level of rewards based on customers' lifetime spent and orders count. These capabilities are being used by many leading brands. There are multiple ways to enhance this type of program, using both built-in tools and via optional customizations. Please don't hesitate to reach out to us if you would like us to further review and discuss what you're aiming to achieve! Wishing you a continued success, Itay, Head of Support @ Rise.ai
June 26, 2024
We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.
June 11, 2024
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Hi there, Rise.ai is designed to help brands drive long-term customer engagement through features like store credit, cashback, and branded gift cards. Our 24/7 support team is always happy to help you get the most value out of the platform and ensure it’s aligned with your store’s goals. We offer both monthly and annual plans so you can choose the option that best fits your business needs. If you have any questions or would like guidance on maximizing the platform’s value, please don’t hesitate to reach out!
June 18, 2024
Insane hidden charges, I was getting charged $29.99 a month, then it jumps to $200 plus! I didn't even notice until I saw the increased bills. Support were unhelpful so I have made a complain to Shopify.
May 20, 2024
Eddie was an excellent support assistant. I could not figure it out without him.
May 16, 2024
It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify
May 2, 2024
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
April 8, 2024
App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!
March 6, 2024
Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.
June 21, 2025
Fantastic app and fantastic customer service!!! Got excellent help from Pauline, very much appreciated
Feb. 8, 2024
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Hi there, I'm Itay, Head of the Support team at Rise.ai. Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant). We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed. If you'd like to better understand these processes or need any assistance, I’d be happy to help. Wishing you all the best!
Feb. 2, 2024
Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.
Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!
Jan. 22, 2024
Great, easy to use App and very helpful customer support when needed
Thank you so much for your review! We are pleased to know that you have received immediate assistance from the team.:)
Jan. 18, 2024
Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.
Hi there, Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Jan. 11, 2024
Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.
Thank you for your review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)