Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
747
chart
#2,197
All reviews
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Oct. 22, 2024
Super application, très intuitif, bon parcours clients le support est très réactif et parle français Je recommande
Oct. 9, 2024
I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers. Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT! Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool. For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.
Sept. 24, 2024
DO NOT USE. Incorrectly charged me
Hi there, we want to assure you that we never charge merchants without their explicit approval. As an official Shopify app we can only charge what brands select as their pricing terms. You can see these terms during the plan selection and billing authorization process. I'm glad we could assist you quickly in resolving this and finding a solultion that works for your business needs. If you ever need help reviewing your options or have any other concerns, feel free to contact me directly or reach out to our 24/7 support team
Sept. 13, 2024
Had a quick question for them about a fraudulently marked transaction and Eddie answered me quickly and I knew what to do! Thanks for a great app!
Aug. 29, 2024
Great customer service. They took care of an issue we were having immediately. Very responsive.
Aug. 5, 2024
Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !
July 30, 2024
I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.
July 29, 2024
Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!
July 28, 2024
Very impressive customer service and this app is the best I could find for gift cards and a rewards program.
July 20, 2024
We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.
July 19, 2024
Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!
July 18, 2024
Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )
June 30, 2024
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
Hi there, we appreciate your feedback! Rise.ai enables merchants to build a powerful tier-based rewarding system and set different level of rewards based on customers' lifetime spent and orders count. These capabilities are being used by many leading brands. There are multiple ways to enhance this type of program, using both built-in tools and via optional customizations. Please don't hesitate to reach out to us if you would like us to further review and discuss what you're aiming to achieve! Wishing you a continued success, Itay, Head of Support @ Rise.ai
June 26, 2024
We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.
June 11, 2024
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Hi there, Rise.ai is designed to help brands drive long-term customer engagement through features like store credit, cashback, and branded gift cards. Our 24/7 support team is always happy to help you get the most value out of the platform and ensure it’s aligned with your store’s goals. We offer both monthly and annual plans so you can choose the option that best fits your business needs. If you have any questions or would like guidance on maximizing the platform’s value, please don’t hesitate to reach out!
May 20, 2024
Eddie was an excellent support assistant. I could not figure it out without him.