Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
739
chart
#2,233
All reviews
Review RSS Feed
Dec. 5, 2024
Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！
Hi, this is Itay, Head of Support at Rise.ai. Rise.ai does support stores with subdomains, as well as a variety of other custom setups including multi-store and mutli-brand accounts. If you encountered issues with your specific configuration, we’d be happy to take a closer look and help resolve them. Our support team is available 24/7 with an average response time of under 2 minutes. I’ve also personally tried reaching out through multiple channels, so please feel free to respond directly or contact us anytime. We're here to help.
Dec. 4, 2024
External application to Shopify, limited functions, not intuitive and expensive. I found better and cheaper for Cashback + loyalty
Hi there, Rise.ai has been part of the Shopify ecosystem for many years, proudly supporting thousands of brands of all sizes. As a long-standing Shopify & Shopify Plus certified app, we’re focused on helping merchants build long-term customer engagement. Rise offers robust tools for cashback, rewards, refunds, compensation, gift cards, and more - backed by deep platform integration and proven success across the ecosystem. Some of these functionalities (like multi-store credit) require a dedicated space outside a specific store's Shopify admin which is why our app opens in a external window. We’d be happy to learn more about your needs and explore how Rise can support your goals!
Nov. 1, 2024
We've been using the Rise AI loyalty app for over a year now, and I couldn’t be happier with the results! We recently revamped our employee loyalty program, and switching to Rise AI has truly been a game-changer. The bulk upload feature is fantastic. Plus, Itay has been incredibly supportive throughout the entire process Thanks to Rise Ai, our loyalty program is now more effective and engaging than ever. Highly recommend it to anyone looking to enhance their employee recognition initiatives! Thank you, Rise Ai!
Oct. 22, 2024
Super application, très intuitif, bon parcours clients le support est très réactif et parle français Je recommande
Oct. 9, 2024
I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers. Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT! Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool. For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.
Sept. 13, 2024
Had a quick question for them about a fraudulently marked transaction and Eddie answered me quickly and I knew what to do! Thanks for a great app!
Aug. 29, 2024
Great customer service. They took care of an issue we were having immediately. Very responsive.
Aug. 5, 2024
Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !
July 30, 2024
I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.
July 29, 2024
Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!
July 28, 2024
Very impressive customer service and this app is the best I could find for gift cards and a rewards program.
July 20, 2024
We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.
July 18, 2024
Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )
June 30, 2024
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
Hi there, we appreciate your feedback! Rise.ai enables merchants to build a powerful tier-based rewarding system and set different level of rewards based on customers' lifetime spent and orders count. These capabilities are being used by many leading brands. There are multiple ways to enhance this type of program, using both built-in tools and via optional customizations. Please don't hesitate to reach out to us if you would like us to further review and discuss what you're aiming to achieve! Wishing you a continued success, Itay, Head of Support @ Rise.ai
June 26, 2024
We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.
June 11, 2024
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Hi there, Rise.ai is designed to help brands drive long-term customer engagement through features like store credit, cashback, and branded gift cards. Our 24/7 support team is always happy to help you get the most value out of the platform and ensure it’s aligned with your store’s goals. We offer both monthly and annual plans so you can choose the option that best fits your business needs. If you have any questions or would like guidance on maximizing the platform’s value, please don’t hesitate to reach out!