Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,433
All reviews
Review RSS Feed
Feb. 13, 2025
I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:). UPDATE: we have been using this app for about six weeks, which is fantastic. Yesterday, we upgraded to Pro to get the One-Click Apply button, and I had an issue trying to get it to work. John(Customer Rep) not only got it to work but recommended a better way to execute it. He is a Rock Star. The Customer Service here is top-notch! Another day and another excellent customer service interaction. This time it was Eddie. This team is awesome:)
Dec. 13, 2024
First and Foremost - GREAT Customer Support - Real Person with REAL knowledge offering REAL help - NOT just another AI bot. Trust Me - In this Business - It Matters Most And if that is not enough - THIS AP is SOLID - Well Designed and Easy to understand and use - Thank you to the many people at Rise.AI that must have spent hundreds of thousands of hours creating, debugging and maintaining
Dec. 5, 2024
Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！
Hi, this is Itay, Head of Support at Rise.ai. Rise.ai does support stores with subdomains, as well as a variety of other custom setups including multi-store and mutli-brand accounts. If you encountered issues with your specific configuration, we’d be happy to take a closer look and help resolve them. Our support team is available 24/7 with an average response time of under 2 minutes. I’ve also personally tried reaching out through multiple channels, so please feel free to respond directly or contact us anytime. We're here to help.
Dec. 4, 2024
External application to Shopify, limited functions, not intuitive and expensive. I found better and cheaper for Cashback + loyalty
Hi there, Rise.ai has been part of the Shopify ecosystem for many years, proudly supporting thousands of brands of all sizes. As a long-standing Shopify & Shopify Plus certified app, we’re focused on helping merchants build long-term customer engagement. Rise offers robust tools for cashback, rewards, refunds, compensation, gift cards, and more - backed by deep platform integration and proven success across the ecosystem. Some of these functionalities (like multi-store credit) require a dedicated space outside a specific store's Shopify admin which is why our app opens in a external window. We’d be happy to learn more about your needs and explore how Rise can support your goals!
Nov. 1, 2024
We've been using the Rise AI loyalty app for over a year now, and I couldn’t be happier with the results! We recently revamped our employee loyalty program, and switching to Rise AI has truly been a game-changer. The bulk upload feature is fantastic. Plus, Itay has been incredibly supportive throughout the entire process Thanks to Rise Ai, our loyalty program is now more effective and engaging than ever. Highly recommend it to anyone looking to enhance their employee recognition initiatives! Thank you, Rise Ai!
Oct. 22, 2024
Super application, très intuitif, bon parcours clients le support est très réactif et parle français Je recommande
Oct. 9, 2024
I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers. Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT! Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool. For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.
Sept. 24, 2024
DO NOT USE. Incorrectly charged me
Hi there, we want to assure you that we never charge merchants without their explicit approval. As an official Shopify app we can only charge what brands select as their pricing terms. You can see these terms during the plan selection and billing authorization process. I'm glad we could assist you quickly in resolving this and finding a solultion that works for your business needs. If you ever need help reviewing your options or have any other concerns, feel free to contact me directly or reach out to our 24/7 support team
Sept. 13, 2024
Had a quick question for them about a fraudulently marked transaction and Eddie answered me quickly and I knew what to do! Thanks for a great app!
Aug. 29, 2024
Great customer service. They took care of an issue we were having immediately. Very responsive.
Aug. 5, 2024
Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !
July 30, 2024
I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.
July 29, 2024
Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!
July 28, 2024
Very impressive customer service and this app is the best I could find for gift cards and a rewards program.
July 20, 2024
We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.
July 19, 2024
Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!
July 18, 2024
Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )