Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,097
chart
#1,680
All reviews
Rating Breakdown
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Jan. 18, 2024
They are very professionals to resolve any issue, they team is amazing and the app runs smoothly. Thanks for your help.
Jan. 18, 2024
Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.
Hi there, Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Jan. 11, 2024
Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.
Thank you for your review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
Jan. 2, 2024
We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Hit us up should you need further help with anything. :)
Dec. 20, 2023
Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!
Dec. 19, 2023
Eddie, an agent at Rise.ai, helped us integrate a custom gift card solution, and they are TOTALLY AMAZING. The platform is easy to use, but we had a special use case that required a bit more hands on help from the Rise.ai team Eddie helped us launch our product and was very patient with me throughout the process
Dec. 19, 2023
Very efficient application and, above all, very responsive and dedicated customer service. Eddie helped me solve a complex problem with our shop and came up with something brilliant! We recommend this application for all sorts of things! Thanks for all !
Hi there, This is such a fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
Dec. 14, 2023
So far my best experience with customer support for 10 years while I'm in IM. Especially thanks to John from the support team, this guy solves issues in an eye blink, also noticed an additional issue and fixed it before I mentioned it. A+++ Class support, I can't even imagine how it could be improved! Also about the app, at first it looks quite expensive but we found it very useful and now using this app instead of two! As we want to make custom gift cards and have loyalty program this app has all features that you can imagine! Just try this app, you won't regret.
Dec. 12, 2023
Great product. The user interface and admin are easy to use and designed very well aesthetically. Amazing customer service. The team seems to be always available to help with any issues that may arrive.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Dec. 8, 2023
Quick to resolve and help implement the solution we needed! Eddie was very patient and answered all my questions.
Nov. 28, 2023
Pauline from Rise.ai was so wonderful! She solved our small issue in record time and the process was so smooth!! Thanks so much - we LOVE Rise.ai!
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
Nov. 13, 2023
The best Loyalty Programm App. Cashback for customers is better than points. There are very much options to build a good programm. The support is fast and very professional. Pauline helped me with some custom changes. I would recommend it to every Brand
Yay! We are so glad you are satisfied with the service we've provided. Please do not hesitate to reach out should you need help with anything!
Nov. 9, 2023
Not only is the functionality that Rise.ai provides going to dramatically improve our ability to build our customer community and revenue, the customer service at Rise.ai is outstanding. It's so nice to have an actual person on the other end rather than fumbling around with an auto response bot. We will be customers for life and we are very excited to see what advances Rise.ai has coming down the pipeline. Ryan Panacheeza
Hi Ryan, This is such a great feedback. Thank you! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Feel free to reach out should you need help with anything!
Nov. 2, 2023
Prompt feedback with detail support
Thank you for the review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
Oct. 26, 2023
The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :) Cheers!