Rise Gift Cards & Store Credit
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Juna was a great help. Thank you!
Thank you! We’re glad Juna could help, and we’ll pass along your kind words.
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
Thanks for the lovely review!
Thanks so much for the five stars! We appreciate it.
Junalou from the Chat Support team is super knowledgeable and efficient. Highly recommend the app because of the superb support and ease of use. Thanks!
Thank you for recommending us! We’re glad you’re finding Rise easy to use and that Junalou has been so helpful.
Juna was particularly helpful this afternoon. I was having problems uploading a campaign. She was able to diagnose the issue and explain the fix. All is resolved. Thank you.
Thank you! We’re glad Juna could help get your campaign sorted. Let us know if you need anything else!
super quick and efficient! hope i get eddie's help every time!
Thanks so much! We’re happy Eddie could help so quickly!
Thank you for the five stars! We really appreciate your support.
Eddie was very helpful and helped us quickly resolve the issue we were facing. Great support!
Thank you for the kind words! We’re glad Eddie could help get things resolved quickly.
Eddie and the rest of the team were extremely helpful this week! I needed a way to not have our automatic store credit emails go to spam, and Eddie patiently walked me through how to prevent this from happening. He was detailed, quick to get back to me and in the end, our problem is now solved! Thank you!!
Thanks so much! We’re glad Eddie could walk you through the email setup and get everything working as it should. We’re here if you need anything else!
Thank you for the five-star review! We really appreciate it.
Thanks so much for the five stars and for choosing Rise!
Juna was extremely helpful and clear in communicating what I needed to do to reinstate some customer gift cards :)
Thank you! We’re glad Juna could make the steps clear and help you get those gift cards reinstated.
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team. We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership! I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist. Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes. Looking forward to hearing back from you.
Super excited to be on rise! Our experience with set up has been smooth -they can accomplish pretty much anything we'd want, although some things take a more manual approach as they are still building out some integrations. Their support is always helpful. Today Juna helped me figure out some gift card fraud stuff and was very informative
Thanks for sharing your experience! We’re glad setup has gone smoothly and Juna could help with your questions. We appreciate your feedback on the integrations, too.
Amazing experience with the support
Thank you! We’re happy you had such a good experience with our support team.
Aside from the app itself being top-notch, the responsiveness from Rise.ai has been remarkable! I’m usually able to connect with a team member within minutes to address any questions, and any issue I’ve had has been promptly resolved. Today, John went above and beyond to correct an error that had me stumped (some of it was user error), and now my site and the eGift card suite are working perfectly. Thank you so much, John - and to everyone working behind the scenes who keep this app running flawlessly!
Thanks for the lovely review! We’re glad John could get everything working smoothly. You can always reach out when you need a hand!
literal scam, charged us hundreds of dollars a month without any use of the app even tho it says $19.99, bills were $500-$800
Hi there. At Rise.ai, we offer flexible pricing plans designed to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. It’s also important to note that all of our pricing details are visible throughout the plan selection and billing approval processes. I’m glad our team has quickly followed up with you and is working to address your concerns. We’d appreciate the opportunity to connect with you directly to better understand your needs and explore a price point that fits within your budget, while maximizing the potential of our platform. All the best, Itay, Head of Support
Also very helpful and it's been seemless to use! Highly recommend.
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