Rise Gift Cards & Store Credit
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Eddie was very helpful and helped us quickly resolve the issue we were facing. Great support!
Eddie and the rest of the team were extremely helpful this week! I needed a way to not have our automatic store credit emails go to spam, and Eddie patiently walked me through how to prevent this from happening. He was detailed, quick to get back to me and in the end, our problem is now solved! Thank you!!
Juna was extremely helpful and clear in communicating what I needed to do to reinstate some customer gift cards :)
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team. We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership! I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist. Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes. Looking forward to hearing back from you.
Super excited to be on rise! Our experience with set up has been smooth -they can accomplish pretty much anything we'd want, although some things take a more manual approach as they are still building out some integrations. Their support is always helpful. Today Juna helped me figure out some gift card fraud stuff and was very informative
Amazing experience with the support
Aside from the app itself being top-notch, the responsiveness from Rise.ai has been remarkable! I’m usually able to connect with a team member within minutes to address any questions, and any issue I’ve had has been promptly resolved. Today, John went above and beyond to correct an error that had me stumped (some of it was user error), and now my site and the eGift card suite are working perfectly. Thank you so much, John - and to everyone working behind the scenes who keep this app running flawlessly!
literal scam, charged us hundreds of dollars a month without any use of the app even tho it says $19.99, bills were $500-$800
Hi there. At Rise.ai, we offer flexible pricing plans designed to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. It’s also important to note that all of our pricing details are visible throughout the plan selection and billing approval processes. I’m glad our team has quickly followed up with you and is working to address your concerns. We’d appreciate the opportunity to connect with you directly to better understand your needs and explore a price point that fits within your budget, while maximizing the potential of our platform. All the best, Itay, Head of Support
Also very helpful and it's been seemless to use! Highly recommend.
Eddie easily assisted us in linking a button to our widget. It was exactly what we were hoping for and he was able to quickly help us. Thanks Eddie!
Eddie is awesome! Totally helpful and knowledgable! :)
"The app is insanely expensive for what it offers and how messy the interface is. Even though the yearly fee was already charged, I'm uninstalling it. Total waste of money, and unfortunately I didn’t notice the end of the billing cycle – the charge for another year went through just yesterday... I’m not staying, I’m out."
Thank you for taking the time to share your feedback. We understand how critical it is for our merchants to feel they’re getting the value they expected, and we’re here to help address your concerns. At Rise.ai, we offer flexible pricing plans built to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. We’d love the opportunity to connect with you directly to better understand your needs and explore a price point that works within your budget while maximizing the potential of our platform. Our team has proactively reached out to you to continue this conversation and ensure we find a resolution that works for you. We’re here to help get things back on track and wish you success in the meantime.
Rise.ai has provided us with the digital wallet solution we were looking for. It has empowered us to implement seamless workflows for returns, promotions, and customer retention strategies, enhancing both operational efficiency and customer experience. We were fortunate to have Rebecca Wynne as our onboarding specialist. She supported us throughout the entire process from integration planning to developing strategies and refining reporting. Her expertise and guidance were invaluable to our successful implementation.
Support on Rise has been fantastic. We had to preform an last minute, urgent migration between two of our stores and Emilie took a lengthy call, walked us through the process and helped preform the migration and balancing. We wouldn't have been able to get in time without her!!
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