Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,097
chart
#1,688
All reviews
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June 26, 2024
We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.
June 11, 2024
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
June 18, 2024
Insane hidden charges, I was getting charged $29.99 a month, then it jumps to $200 plus! I didn't even notice until I saw the increased bills. Support were unhelpful so I have made a complain to Shopify.
June 4, 2024
The Rise.ai support team are beyond helpful. Juna and Eddie went above and beyond helping me create a more robust, user friendly and secure gift card process. Customer service is top-notch. I appreciate their help and support very much!!
May 20, 2024
Eddie was an excellent support assistant. I could not figure it out without him.
May 16, 2024
It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify
May 2, 2024
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
April 8, 2024
App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!
March 28, 2024
March 6, 2024
Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.
March 6, 2024
Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated
Feb. 8, 2024
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Feb. 2, 2024
Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.
Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!
Jan. 22, 2024
Great, easy to use App and very helpful customer support when needed
Thank you so much for your review! We are pleased to know that you have received immediate assistance from the team.:)