Rise Gift Cards & Store Credit
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Le service support est très réactif et les options de Rise.ai sont très flexibles ce qui offrent un large choix de customisation.
Thank you for your review! We're delighted to know you could utilize the variety of the app's functionalities and were able to customize it according to your needs.
Very helpful customer service reps! Pauline was extraordinary in helping us set up our promotion. Thank you!
Yay! Good luck with your promotion! Hit us up if you need further help with anything :)
Eddie helped answer a lot of unanswered questions for me regarding the Referral Landing page features and program! Always a pleasure chatting with you all!
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from Eddie :)
We use this app to manage gift cards mainly and it's very helpful. They have good customer service that offer quick responses.
Thank you for your feedback, and we're glad to know that you find our app helpful in your business! Should you need help with anything, please don't hesitate to reach out!
Eddie was a great help with both my questions and my colleagues this morning. Very appreciative of the service.
Thank you for your review! It's great to hear Eddie was able to help you out in a timely manner. We're here if you need further assistance with anything else!
Hila helped me build the rise site. Amazing!!! Thanks for the help, the best! MY site has already started offering rewards and I think my users will be super happy
We are happy to know that you received excellent service from Hila. Yay :) Reach out to us if there is anything else we can help with that would help you provide the best offering to your customers!
Amazing experience working alongside the support team whenever it was needed. We use Rise.ai to issue refunds and the experience was flawless. Highly recommend this app and appreciate all the support team behind it
Thank you for this great review. Our team is working hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
The customer service reps provide helpful and detailed information in a very timely manner. There are certain things I wish I could do in workflows that aren't available yet, but for the most part, I can successfully create my own workflows that are specific to promotions.
Super helpful setting up! the customer service is on point. It was a quick set up and I received prompt help anytime I needed it.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
We upgraded our loyalty program with Rise.ai and love all the new features offered! Customer support has also been super helpful and responsive with any migration issues
Yay! We are delighted to know that you are loving our features! Thank you! Should you require assistance with anything in the future, please do not hesitate to reach out.
Rise agents provide swift and informed support! And always pleasant to interact with. Thanks for all your help!
Thank you for your feedback! We are pleased to know that our friendly support team was able to help you efficiently. Hit us up should need help with anything else!
We installed this app recently and we are really impressed. The support team is super helpful and quick on their responses. Highly recommended app!
We're glad to know that you had a positive experience! Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
I love that this app offers a great customer journey with their loyalty rewards. The gift card features are a wonderful bonus and the customer support when I have had some questions has been amazing!
Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Great app for referrals and rewards - simple UI and quick customer support. A few minor limitations but overall great app with great customer service.
Wow! We're blushing :) Thank you for your review! We're here to help if anything else comes up.
I reached out to the Rise team with an issue I was having with another app company and they resolved it instantly . Great support !!
Thank you for the review! We are thrilled that we were able to help you with everything!
App is easy to use and allowed us to migrate existing gift cards over to Shopify/Rise seamlessly. Customer service is also top notch, replies are always super prompt and helpful! Would recommend for sure.
Hi there, Thank you for your feedback and we're happy we were able to help with your migration! Please reach out to us at any time if there is anything else we can assist you with.
Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.
Thank you for your kind review! Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent. I've sent you an email and will be happy to assist with any questions or doubts you may have! Thanks, Itay Head of CS
Great customer service. All the Rise.ai agents are helpful, quick, and very knowledgeable. Well designed app with essential features to give your clients an experience they would want to repeat.
Thank you for your feedback! We are delighted to know that you're having a great experience with both the Rise.ai app and our Customer Support team.
John was amazing....helped answers 1000 different questions i threw at him and ensured I was well serviced! Only been using the software for 48hrs and already seeing the value back to my business.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated!
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