Rise.ai: Gift Cards & Loyalty

Jan. 1, 2022

App does it says it will do. Hats off to the excellent and responsive support. Even on new years day! Highly recommended

May 12, 2022

WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!

Dec. 28, 2021

Rise has made us a better, more reputable business since we introduced it to our customers. Service and troubleshooting from the team has been amazing too.

Dec. 28, 2021

Rise.ai has saved us a massive amount of time and resources with their intuitive approach to managing giftcards, making integrating with an existing store incredibly quick and easy. On top of the fantastic product, the team behind the app is equally as great. We have a custom theme that made the integration slightly more hands-on, however, the issue was promptly sorted out by John and Hila and allowed us to begin selling giftcards onsite far quicker than if we had chosen any other route. We would definitely recommend this app for anyone looking for an online giftcard solution

Dec. 27, 2021

Great experience with Rise.ai. Very helpful team if you need to adjust or fix some issues. Thank you Eddie for helping me. Great guy, helped me to achieve what I was asking for.

Dec. 23, 2021

I think it's pretty good. Seems to work pretty well and integrates fairly seamlessly. Great customer service

Dec. 23, 2021

The app works great and integrates with our web store easily. We recently had an issue and their customer support fixed it very quickly.

Dec. 23, 2021

really good app, great customer service support! Would recommend to others, brilliant service and excellent service

Dec. 21, 2021

We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!

Dec. 20, 2021

This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!

Dec. 20, 2021

I love my gift card! I was able to brand it to my store and the ease of use is amazing. My customers love giving and receiving them. Customer service has always been A1 on the rare occasions that I've had to contact them. I recommend using Rise.ai!

Dec. 17, 2021

Review for gift card features only - This app from what I have seen is the best solution for gift cards on Shopify. Ability for customer to send directly to recipient (instead of sending to themselves) at checkout is key, and for some insane reason missing from Shopify. Some nice advanced features, particularly the ability to schedule the send date of the card, which is fantastic. And support was great! I had an issue with my POS / web API deleting the gift card and their support team hung with me for weeks trying to help figure it out. Highly recommend this app, especially after looking at some of the alternatives.

Dec. 17, 2021

Best technical assistance ...........................................................................

Dec. 17, 2021

John was responsive, patient, and very helpful! He fixed my issue quickly! I appreciate the customer service provided and I love the app!

Dec. 17, 2021

Everyone I have dealt with, John, Hila and Eddie have been great to communicate with and a great help! Thank you!

Dec. 16, 2021

Very good app, does what we need and helps automize the entire gifting process. The support is also quick to respond and very helpful.

Dec. 15, 2021

Really great addition to my website. 100% recommend. Easy to use. Amazing customer service as well. They will help you will absolutely everything.

April 27, 2022

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

Jan. 25, 2022

We've been able to customize the experience to fit our brand, and the Rise.ai team has been really helpful with integration support. Recently we needed help with promoting the "send as a gift" button and Eddie stepped right in and sorted us out!

Dec. 13, 2021

We just started using this app to manage our gift cards and loyalty program. The gift card setup is easy and quick, customers appreciate having a choice of gift cards designs and sending them directly to the recipient immediately or scheduling for later. The loyalty program took a bit more effort for us to grasp and implement because we migrated from a points system and Rise loyalty program works on store credits. The most amazing feature of this app is their excellent customer support - we've had multiple questions during migration and setup that were answered quickly and helped us understand the system. The support team is very helpful and patient with questions :-) Our Rise loyalty program will go live in a few days and I hope our customers will appreciate the simplicity and better user experience than the points collecting & redeeming option.