Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,750
All reviews
Rating Breakdown
Review RSS Feed
Dec. 13, 2021
This shopify app is really easy to Install and to setup, it works well and has a Great Customer Service! Thanks again Sam.
Great to read that setup was simple and that you received great customer support from Sam :) Thank you for writing a review!
Dec. 11, 2021
Great APP. My clients and I love the customization. Customer service was helpful when I had a problem. Fixed it ASAP. Would recommend.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Dec. 9, 2021
This app helped me provide a better customer experience to our shoppers by providing an easy, customizable gift card option on our website. Our customers like choosing from the several different gift card designs offered and being able to schedule when they want their gift card sent. This app helps elevate your gift card game, making it a win for your website and your customer. Speaking of a great customer experience...I couldn't have asked for better customer support from the team at Rise. Anytime I had a question regarding functionality or a tweak I wanted to make on the back end, I received an immediate response. The team is amazing and answered every question I had in a super timely manner!
Hi there, Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you. Again, thank you so much!
Dec. 9, 2021
Excellent customer service! Responsive and helpful. The app provides the opportunity to customize your gift cards. 5/5
Hi there, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Dec. 8, 2021
We're LOVING this app so far. The opportunity to have custom branded graphics, for customers to be able to send, schedule, or print gift cards, and for us to finally be able to run BOGO promotions on multiple tiers of gift cards is great. Not to mention their customer support chat peeps are SO NICE and helpful. 10/10 worth giving this app a go!
Hi there, Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Dec. 8, 2021
Very helpful!!! Eddie Cris Duran was super efficient and he fixed my issue in a timely manner. The app has helped us so much provide a new experience for our customers.
Hi there, Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
Dec. 8, 2021
Hands down, the most incredible customer service. We have been using Rise for Gift Cards for over a year, but just transitioned to their loyalty program as well - it has been a great experience and a great app!
Hi there, Thank you for the review! It's wonderful to see that you are using Rise for both gift cards and loyalty, and that you have had a great experience. If you need any further assistance, please let us know. All the best :)
Dec. 7, 2021
Great service! Clear instructions and definitely functionally useful. Thanks so much John for answering my questions promptly.
Thank you for the wonderful review! We are pleased that you received great and prompt service from John :)
Dec. 6, 2021
I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.
Thank you for writing a review and highlighting your positive experience with the set up process so far, especially due to Eddie's support. There are a lot of features to activate so please feel free to reach out to our team with any more questions. We look forward to seeing your store post-launch!
Dec. 6, 2021
Eddie was super helpful and quick to respond in answering our questions with the app. The rise.ai gift card is user friendly and looks great!
Hi there, Thank you for taking the time to write a review and acknowledging Eddie's fast customer support! We are pleased to hear that you and your users are having a great experience with the Rise gift card. All the best
Dec. 1, 2021
Great application and amazing support service. Will recommend this application if you want to maximize your gift cards selling.
Thank you for the review! We are here if you have any additional support questions :)
Dec. 1, 2021
I love working with the Rise team. They're response time is faster then light and they are always there to solve any issue that arises. Pauline has helped me on countless occasions and is always so informative and super friendly! Even when Rise is experiencing technical difficulties, the team is quick to respond and update! 10/10 would recommend working with this AMAZING team. Thanks again for everything! Riley @ GoJava
Hey Riley! We are so pleased to hear how happy you are with our service (especially with Pauline's support) and our app. Thank you for taking the time to write such a glowing review!
Oct. 18, 2022
Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.
Hi there, We're sorry that you didn't have the best possible customer experience. Hila from our team has tried to be in touch with you directly to clarify how our plans work and what is included. We do offer a 7-day free trial and we offer both monthly or annual subscription options :) Full pricing details can be viewed here: https://rise.ai/pricing I see that you've uninstalled and re-installed a couple of times which may have prevented the trial from being applied. We can help with this! Regarding whitelabeling/Rise logo, our Pro plan is $159.99 or $199.99 per month (depending which plan you select) which allows for the Rise.ai logo to be removed from all assets. Our Premium plan is $479.99 or $499.99 per month and includes removing the Rise logo from all emails. Please be in touch with Hila or reach out to us at [email protected] so we can clarify everything. All the best
Nov. 29, 2021
App works great for gift cards and store credit! Easy to use. Customer service team is also very responsive and helpful. Shout out to Pauline for the great customer support!!
Thank you for the review! Glad to hear everything is easy to use and you received great customer support from Pauline and the team :)
Nov. 29, 2021
Specifically, Pauline was amazing today! I had a rush job and needed to delete the ADD TO CART button because my clients were confused. We now only have a SEND AS GIFT button and that works better. Thank you Pauline! Richard
Hi Richard, Thank you for the wonderful review, and for giving a shoutout to Pauline for her support! We're glad that you now only have the 'send as a gift' button appearing on the page so that your customers make the most of the gifting experience. Have a great day!
Nov. 29, 2021
The setup is super easy and the team is always on hand to help, we had a lot of questions and they worked with us to find solutions quickly and effectivly! If you're looking for a great gift card app I would recommend Rise.ai.
Thank you for your review! We work hard to make the setup process intuitive and easy, so we're glad this is the experience you had. Our customer support team would be happy to help with any other questions!
Nov. 27, 2021
Great App with multiple options and very responsive and helpful stuff support!Great customer service overall.
Hi there :) Thank you for the review. We are so pleased to hear you had a great customer experience. If you need any further assistance with setting up the features and all the options we offer, please let us know.
Nov. 27, 2021
The staff support during my migration process has been nothing less than spectacular. I've had four different reps step in when the one I was working with was out, and everyone was on top of my account and ready to help, even before I was a paying subscriber! Itay was the final rep who performed my migration from Square to Shopify, and he went over and above to help me understand the process, and what benefits we could expect from using Rise.ai Gift Cards and Loyalty Programs. Highly recommended! Honestly, their features are so rich that it's even more complex than my company needs at this time, but I feel we will grow into using all features offered, in tandem with our awesome new Shopify site. Shopify has come a long way with app integration, and it truly is like an all-in-one, seamless experience, without feeling like many moving parts.
Thank you for this wonderful review. We work hard to ensure the best customer experience for all merchants, even for those who are enquiring or have not yet subscribed. We understand that migrating from one platform to another can be a stressful experience for businesses, and we thank you for describing your experience with Rise as "spectacular". Additionally, appreciate you making note of the broad spectrum of "rich" features we offer. If you have any further questions, please let us know. All the best with transitioning to Shopify!
Nov. 25, 2021
Very useful service from Pauline- Thank you so much for your quick help with a glitch I was having! Thank you, Jess
Hi Jess, Thank you very much for the review and for acknowledging Pauline's prompt customer support! Have a wonderful day :)
Dec. 9, 2021
Eddie was very prompt in not only answering my questions but also executing a solution for my website.
Hi there, We greatly appreciate the review. Patience is key when it comes to setting up a new app, and we're glad that Eddie was able to help you! Reach out to us if you have any other questions :)