Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
747
chart
#2,202
All reviews
Review RSS Feed
March 31, 2022
John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!
Thank you for your awesome review! We're glad to know that you received a great customer service from John! If anything else comes up, please do not hesitate to let us know.
March 31, 2022
Great app and very helpful support team! Every time I contact them with questions, they always answer really quickly and provide the help I need!
Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
March 29, 2022
I recently had some issues logging in and their support staff was very helpful and friendly throughout the whole process. We fixed the issue before it because a problem for my staff.
Thank you for your positive feedback, happy the issue was resolved :) We're always happy to assist, don't hesitate to reach out again if you have any other questions!
March 22, 2022
We love the App, so far very easy to integrate. We had a couple of questions and John and Pauline helped us a lot. They were very responsive and patient during the process.
Thank you for your review :) It's good to know you've had an easy integration experience. John, Pauline, and the rest of the team will be happy to assist further if any other questions come up!
March 15, 2022
Great app for loyalty and gift cards. Been using Rise for over 6 months now and it's really helped us to grow a loyalty program and it link that in with gift cards and referrals. Highly recommended with very quick support.
Thank you very much :) It's great to hear you've managed to utilize Rise for your business growth!
March 11, 2022
Great App great Service! Thank you John from Rise.ai for sorting out the billing misunderstanding so quickly.
Hi there, thank you for you your feedback and we're happy you love the app! Please reach out to us at any time if there is anything else we can assist you with.
March 10, 2022
Building loyalty program never been easier! The best part is the customer service team that is always be there to make sure all issues are resolved quickly.
Thank you for this amazing feedback! We are delighted to know that you are finding it easy to setup your Loyalty Program.
March 9, 2022
I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.
Hi there, We thank you for your effort in providing an honest review. In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)
March 9, 2022
The Rise.ai app works really well for our customers. We've receive positive feedback for our Rewards program and it definitely give us an edge. Also, the service is excellent. Very responsive with any issues that crop up. We like especially that it increases our customer loyalty, which, in a niche market like ours, is everything.
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
March 2, 2022
I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.
Hi there, Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible. Thank you so much!
Feb. 25, 2022
Such an easy app to use, any questions I had were answered almost immediately by the team. Great service all round
Hi there, We're glad that your questions were answered by our support team in a timely manner. If there's anyting else that you need, please do not hesitate to reach out. Thank you so much!
Feb. 23, 2022
Amazing app and amazing service! It's not cheaper but it is very well done! Also the assistance is very efficent.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Feb. 22, 2022
Rise have a chat with a good support on real time.................................................................... :)
Hi there, Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
Feb. 22, 2022
The app is working perfectly for our business needs. It's already helped increase purchasing from our repeat customers. I've always found the team to be incredibly helpful too. Would definitely recommend.
Hi there, Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Feb. 17, 2022
This app is awesome! I like that it offers cash rewards instead of points. Customers love it because they see an immediate savings. They are extremely helpful and thorough. All my questions were answered promptly by Eddie and I highly recommend using this app.
Hi there, Thank you for the awesome review and for acknowledging Eddie's prompt customer support! We are glad that your customers love the store credit rewards!
Feb. 6, 2022
I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.
Hi there, Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
Jan. 31, 2022
The customer service with this app is fantastic. I have a had a couple unique issues with installing and using the app properly and the entire Rise team has been very helpful and great on following up.
Hi there, This is such fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
July 15, 2025
Recommended! Eddie is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.
Hi there, Thank you so much for your feedback! We are pleased to know that you find ease in selling Gift Cards and issuing store credit using our app! Cheers!
Jan. 27, 2022
The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Dec. 11, 2025
Every time I ask Rise what I consider a "dumb" question, they're unfailingly helpful. Pauline is particularly awesome!
We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)