Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,436
All reviews
Review RSS Feed
Feb. 23, 2022
Amazing app and amazing service! It's not cheaper but it is very well done! Also the assistance is very efficent.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Feb. 22, 2022
Rise have a chat with a good support on real time.................................................................... :)
Hi there, Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
Feb. 22, 2022
The app is working perfectly for our business needs. It's already helped increase purchasing from our repeat customers. I've always found the team to be incredibly helpful too. Would definitely recommend.
Hi there, Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Feb. 17, 2022
This app is awesome! I like that it offers cash rewards instead of points. Customers love it because they see an immediate savings. They are extremely helpful and thorough. All my questions were answered promptly by Eddie and I highly recommend using this app.
Hi there, Thank you for the awesome review and for acknowledging Eddie's prompt customer support! We are glad that your customers love the store credit rewards!
Feb. 6, 2022
I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.
Hi there, Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
Jan. 31, 2022
The customer service with this app is fantastic. I have a had a couple unique issues with installing and using the app properly and the entire Rise team has been very helpful and great on following up.
Hi there, This is such fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
July 15, 2025
Recommended! Eddie is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.
Hi there, Thank you so much for your feedback! We are pleased to know that you find ease in selling Gift Cards and issuing store credit using our app! Cheers!
Jan. 27, 2022
The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Jan. 15, 2025
I've submitted a review before, but the longer we work with Rise.ai, the more we're appreciative of their responsiveness. The product is good, and we're hopeful they will continue to innovative and offer flexible options and new features. Great service.
We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)
Dec. 19, 2024
Juno helped me for a lengthy time and was very helpful with my issue. She was also very prompt in responding. Thank you
Thank you for the review :) Please let us know if there's anything else we can assist with.
Jan. 18, 2022
This app is awesome! It has a great interface and setup is easy. All my questions were answered promptly by Pauline and I highly recommend using this app.
Hi there, Thank you for the wonderful review! We're happy that Pauline could help, and if you need any further assistance, please reach out to our team :)
Jan. 13, 2022
So far so good. Great support. Using this as a rewards system and also gift cards. Looks great, very customisable and hoping it will increase our referrals also.
Thank you for your review! We are looking forward to seeing great results.
Jan. 12, 2022
I really enjoy using the app, exceptional customer service team, responds quickly and solves any problem that may have been. Easy and convenient to use and understand.
Hi there! Thank you for the wonderful review. We are very pleased to hear you've had such a positive experience!
Feb. 4, 2022
The customer service is excellent. Really fast response time. Eddie did a fantastic job helping with a minor issue I was having.
Thank you for taking the time to write a review and for giving Pauline a shout-out! Please let us know if you have any other questions we can help with :)
Jan. 1, 2022
App does it says it will do. Hats off to the excellent and responsive support. Even on new years day! Highly recommended
Hi there, thank you for the review! Our customer support team works hard to help every day of the year! Thank you for expressing your appreciation :)
May 12, 2022
WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!
Hi there, We appreciate the review and feedback after your conversation with Dana. Please let us know if there's anything we can help with in the future.
Dec. 28, 2021
Rise has made us a better, more reputable business since we introduced it to our customers. Service and troubleshooting from the team has been amazing too.
Thank you for the review! We are so pleased to hear that we have helped make your business better :)
Dec. 28, 2021
Rise.ai has saved us a massive amount of time and resources with their intuitive approach to managing giftcards, making integrating with an existing store incredibly quick and easy. On top of the fantastic product, the team behind the app is equally as great. We have a custom theme that made the integration slightly more hands-on, however, the issue was promptly sorted out by John and Hila and allowed us to begin selling giftcards onsite far quicker than if we had chosen any other route. We would definitely recommend this app for anyone looking for an online giftcard solution
Hi Oxford team! Thank you for taking the time to write such a wonderful review. Please let us know if there's anything else we can assist with! We look forward to seeing great results!
Dec. 23, 2021
I think it's pretty good. Seems to work pretty well and integrates fairly seamlessly. Great customer service
Thank you for writing a review! Please let us know if there's anything else we can assist with :)
Dec. 23, 2021
really good app, great customer service support! Would recommend to others, brilliant service and excellent service
Thank you for taking the time to write a review! We really appreciate this :) Have a wonderful holiday season :)