Rise Gift Cards & Store Credit
All reviews
App does it says it will do. Hats off to the excellent and responsive support. Even on new years day! Highly recommended
Hi there, thank you for the review! Our customer support team works hard to help every day of the year! Thank you for expressing your appreciation :)
Rise has made us a better, more reputable business since we introduced it to our customers. Service and troubleshooting from the team has been amazing too.
Thank you for the review! We are so pleased to hear that we have helped make your business better :)
Rise.ai has saved us a massive amount of time and resources with their intuitive approach to managing giftcards, making integrating with an existing store incredibly quick and easy. On top of the fantastic product, the team behind the app is equally as great. We have a custom theme that made the integration slightly more hands-on, however, the issue was promptly sorted out by John and Hila and allowed us to begin selling giftcards onsite far quicker than if we had chosen any other route. We would definitely recommend this app for anyone looking for an online giftcard solution
Hi Oxford team! Thank you for taking the time to write such a wonderful review. Please let us know if there's anything else we can assist with! We look forward to seeing great results!
Great experience with Rise.ai. Very helpful team if you need to adjust or fix some issues. Thank you Eddie for helping me. Great guy, helped me to achieve what I was asking for.
Hi there, On behalf of Eddie and the entire team, we thank you for reviewing our app and for recognizing our dedicated customer support efforts! Have a wonderful day :)
I think it's pretty good. Seems to work pretty well and integrates fairly seamlessly. Great customer service
Thank you for writing a review! Please let us know if there's anything else we can assist with :)
really good app, great customer service support! Would recommend to others, brilliant service and excellent service
Thank you for taking the time to write a review! We really appreciate this :) Have a wonderful holiday season :)
We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!
Hi there, Thank you for the review and feedback. If you could please send us a detailed request of the information you'd like to appear in our app, we'd appreciate this! We review our merchants' feature requests on a monthly basis with our dev team, and add these features to our app as soon as we can :) Please email us at [email protected] Have a great day
This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!
Thank you for the wonderful review! We work hard to provide the best support for our customers and we're glad you had such a positive experience. Feel free to reach out with any additional questions :)
I love my gift card! I was able to brand it to my store and the ease of use is amazing. My customers love giving and receiving them. Customer service has always been A1 on the rare occasions that I've had to contact them. I recommend using Rise.ai!
Hi there, thank you for taking the time to write a review! We are thrilled that you and your customers love the gift card, and that you've had a great experience with our customer service :)
Review for gift card features only - This app from what I have seen is the best solution for gift cards on Shopify. Ability for customer to send directly to recipient (instead of sending to themselves) at checkout is key, and for some insane reason missing from Shopify. Some nice advanced features, particularly the ability to schedule the send date of the card, which is fantastic. And support was great! I had an issue with my POS / web API deleting the gift card and their support team hung with me for weeks trying to help figure it out. Highly recommend this app, especially after looking at some of the alternatives.
Hi there, Thank you for the wonderful review of our gift card program. We are glad to hear that our app provides the gift card solution you were looking for and that our support team helped with resolving your issue. If there's anything else we can assist with, please let us know.
Best technical assistance ...........................................................................
Thank you for the review! We are pleased our support team helped with your technical questions :)
John was responsive, patient, and very helpful! He fixed my issue quickly! I appreciate the customer service provided and I love the app!
Hi there, Thank you for sharing your positive experience with our app, and specifically with John. Please let us know if there's anything else we can assist with :)
Everyone I have dealt with, John, Hila and Eddie have been great to communicate with and a great help! Thank you!
We are so pleased to read that you had a great experience with our customer support team :) Thank you for taking the time to review our app! All the best
Very good app, does what we need and helps automize the entire gifting process. The support is also quick to respond and very helpful.
Hi there, We appreciate you taking the time to review our app :) We are glad that we could help you with automating the gift card process and that you've had a positive experience with our support team.
We've been able to customize the experience to fit our brand, and the Rise.ai team has been really helpful with integration support. Recently we needed help with promoting the "send as a gift" button and Eddie stepped right in and sorted us out!
Thank you for reviewing our app! Glad we could help with setting up your integration and that you've set up a customized gifting experience to match your branding.
Great APP. My clients and I love the customization. Customer service was helpful when I had a problem. Fixed it ASAP. Would recommend.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
This app helped me provide a better customer experience to our shoppers by providing an easy, customizable gift card option on our website. Our customers like choosing from the several different gift card designs offered and being able to schedule when they want their gift card sent. This app helps elevate your gift card game, making it a win for your website and your customer. Speaking of a great customer experience...I couldn't have asked for better customer support from the team at Rise. Anytime I had a question regarding functionality or a tweak I wanted to make on the back end, I received an immediate response. The team is amazing and answered every question I had in a super timely manner!
Hi there, Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you. Again, thank you so much!
Excellent customer service! Responsive and helpful. The app provides the opportunity to customize your gift cards. 5/5
Hi there, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We're LOVING this app so far. Their customer support chat peeps are SO NICE and helpful. 10/10 worth giving this app a go!
Hi there, Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Very helpful!!! Eddie Cris Duran was super efficient and he fixed my issue in a timely manner. The app has helped us so much provide a new experience for our customers.
Hi there, Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
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