Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,750
All reviews
Rating Breakdown
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Nov. 30, 2021
Have been using the app for 2 months now and we love it. Easy to use and customer support is excellent. We use the gift card and rewards program.
Thank you for the wonderful review! We are pleased to hear you are using both our loyalty and gift card program. If you have any additional questions, please reach out to us. All the best!
Nov. 20, 2021
Very happy with the app, it works as it should. The 5 stars are for the support team which is absolutely amazing! They always respond quickly to my questions, sometimes even within 5 minutes. The only thing I would love to see in the future are some more customization options when it comes to CSS styling inside the widgets.
Hi there, Thank you for recognizing the hard work of our customer support team! Also, thank you for your feedback - we are always looking for ways to improve based on customer requests. If you haven't already done so, please submit your feature request in this form: https://docs.google.com/forms/d/e/1FAIpQLSc1-c_L9lVhZ9_a14fZr749bnZy3fTc3K4hRoZiPCy7Ccc32Q/viewform Have a great day!
Nov. 19, 2021
Eddie on the Rise team was phenomenal to work with! He was super helpful and responded quickly. This is our first time launching an online rewards program and I am so happy we chose rise!
Wow! Thank you for acknowledging Eddie's customer support. We are pleased Eddie helped make your first time launching a rewards program a positive experience. Reach out with any questions :)
Nov. 18, 2021
We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!
Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!
Nov. 18, 2021
Rise.ai has taken our virtual gift card experience to the next level! We're able to offer customizable experiences to our users in a lightweight, easy to manage way for the business. The virtual gift card has been such a big success for our various brands, we're looking forward to expanding into the store credit features that rise.ai offers.
You have summed up exactly what our goals are for our customers :) Thank you for taking the time to write a review and for sharing your success with our gift card program! Looking forward to seeing more great results with the loyalty/store credit program. Let us know if there's anything else we can help with!
Nov. 18, 2021
Has a ton of great functionality, I love the quick / fast live chat customer support as well (shoutout to John for being helpful)
Appreciate the review! We're glad John was helpful. Please reach out to us if there's anything else we can assist with. Have a great day
Nov. 18, 2021
I've used this app for gift cards and rewards - it's early days however the team have been quick to respond to any questions I've had.
Thank you for the review :) Even from the start, we are looking forward to seeing great results for your business. Please reach out to us with any questions or to get some tips for launching a new rewards and gift card program.
Nov. 18, 2021
Application très fonctionnelle et service support au top! Je recommande vivement, nous l'utilisons sur l'ensemble de nos sites.
Merci d'avoir recommandé notre application et d'avoir reconnu notre service! Nous sommes très heureux de vous avoir comme client :)
Nov. 17, 2021
We use a lot of gift cards which works great with Rise.ai but the work flow feature is a game changer for us. And support is very responsive and helpful.
We are so pleased to hear that our loyalty flows are a game changer for you (as well as the gift cards)! Thank you very much for the review. Please reach out if there's anything else we can help with.
Nov. 17, 2021
Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.
Thank you for the review! We designed our app so that you can customize the gifting experience (and loyalty) without any coding/dev work - we are glad this works well for you :) Please let us know if we can help with any questions.
Nov. 16, 2021
So far the service and functionality have been great! It defininitely takes a while to set up and customize but worth it if you're going to use it a lot.
Hi there, We greatly appreciate your review :) If there's anything else we can assist with, please let us know.
Nov. 11, 2021
Customer service, especially Itay and Pauline, was huge help! Overall, very satisfied with the experience.
Thank you for letting us know about your positive experience with Itay and Pauline! Please reach out if you have any additional questions. All the best :)
Nov. 9, 2021
Perfect app!! I needed this type of app to boost our AOV and to give added value to our customers, the gift card and loyalty program features did the job. Integration is simple and their tech support is quick to help when needed. Highly recommended!
Hi there, we are very pleased that our gift card and loyalty features have ticked all the boxes for you - thank you for the review! As always, we are available to answer any questions.
Nov. 8, 2021
Great support from their customer support team. Excited to see how our new loyalty and gift card program will perform!
Thank you very much for the review. We are looking forward to seeing great results! If you need any additional assistance, you know where to reach us :)
Nov. 4, 2021
Very satisfied with the costumer service, fast replies, answered all of our questions immediately and even made a zoom call appointment! Easy to use, the best app for rewards we have used so far! Highly recommended!
Wow! Thank you for the wonderful review. We do our best to provide the best customer experience :) Please reach out to us if there's anything we can further assist with.
Nov. 3, 2021
Integration with Recharge. Great and fast response from Support team. I can recommended for sure. Looking forward using giftcard funcion
Hi there, thank you for the review! Great to hear you have the integration with Recharge set up. Please let us know if there's anything else we can help with :)
Nov. 2, 2021
Great App - well designed and easy to implement. Had the chance to speak to Eddie (customer service) about some of my questions - super clear, friendly and helpful!
Hi there! Thank you very much for the review :) We're glad Eddie was able to assist and that you found the implementation easy. If you have any additional questions, our customer support team is here to help!
Nov. 11, 2021
Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.
Hi there, Keren here from the Rise.ai team. We're sorry to hear we haven't met your expectations, as customer satisfaction is our number one priority. I understand our customer support team has reached out to you, but I'd personally be happy to speak with you directly to see how we can improve your experience with our app. Please contact [email protected] to schedule a time with me. Our pricing structure can be found here: https://rise-ai.com/pricing. This page includes a plan comparison table which outlines the features included in each plan. Our Starter plan includes our digital gift card solution, referrals program, store credit and loyalty features too. I hope to hear from you :)
Nov. 1, 2021
We went from not having any gifting options to offering the best digital gift card purchasing experience for our customers in a matter of a month and a half. The app makes it easy for all our departments to consolidate worflows and processes. We were also able to address reporting issues that we didn't anticipate on being able to do prior to the Rise app. Dana, our account manager worked with us every step of the way ensuring that we were comfortable with our launch process and made sure to address all questions and hosted portal trainings for our different teams. She went above and beyond to make our holiday season at Vuori that much more impactful for our customers. To say we appreciate her is an understatement!
Thank you for the wonderful review and for expressing your appreciation of the work of your Account Manager, Dana. We are thrilled to be working with you and look forward to continued success. Of course, Dana and the entire customer support team are available to assist so that we ensure your gift card goals are achieved.
Oct. 22, 2021
Their response to my query was fast and efficient. John was very patient with me. I'm very pleased with the features Rise offers me and the ease of implementation. I would recommend this app to anyone that wants to customise their gift card experience.
Thank you for the review!