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Rating
4.7
feedback
738
chart
#2,221
All reviews
Nov. 29, 2016
We love it at Savannah Magazine! It gives extra pizzazz to our holiday promotions and our customers really like the customizations. We highly recommend! - The Savannah Magazine Team
Nov. 26, 2016
Can't say enough great things about Ari at Gift Wizard along with all the other folks behind the scenes! In a period of 24 hours they worked on fine tuning our site to work exactly the way we wanted it to. Their response time is within minutes of reaching out to them. We had some "special" circumstances with integrating our gift wrapping products with their Gift Wizard app and they came to the rescue, writing additional code to accommodate a user friendly interface for our customers. This is a great product out of the box but the real testament is the personal attention we received from their support staff. Big Thanks from all of here at Puppy Culture!
Nov. 11, 2016
Great customer service & prompt to take care of any little issues you might come across. Customers LOVE it! We get positive feedback from them consistently.
Oct. 13, 2016
This has been an amzing asset for our small business we are very very pleased with the functions and the customer serive has been 10/10 Ari has been amazing and so very helpful at all times. www.littleboxofhappiness.com.au
Aug. 27, 2016
Great customer service, responded quickly even on the weekend. I think it's a great concept, looks good on the site, and encourages more sales.
Aug. 17, 2016
Great app! Our clients love it for gift giving and it's done amazing things for helping to increase conversion rates and generate repeat business!
July 13, 2016
Gift Wizard is one of the most useful apps for our store. We have started using it only a few months ago and have already sent 90 gifts in total. We had an enquiry and they responded within a few minutes and dealt with it straight away. Customer service = outstanding. www.premierestateswine.co.uk
March 10, 2016
The app itself is great but the people behind it makes it all the more impressive! They are very professional and helpful. They definitely go out of their way to help you if you're stuck with something. Highly recommended!
Feb. 29, 2016
*Rating based purely on customer service* UPDATE 2/29/2016: I was contacted by the GiftWizard team and they installed the app today. I considered removing my review but I chose to change my rating instead because I believe transparency is important in any business and people should chose this app based on the overall experience and not just one bad experience. At the time of this writing the app is working well and I have no issues with it. Original review 2/26/2016: This is a review purely based on customer service. I downloaded this app last week. I sent 2 emails last week asking for help with the app. no response. a week later i get an email apologizing and asking if I still need help. I reply this morning asking for help once again. Its the end of the day and not a response. Never got an opportunity to use the app so i don't know if its good. I'm removing it.
Feb. 11, 2016
From the start to finish, my success manager got everything covered, the installation was flawless and he went above and beyond to fulfill our companys' needs. Great customer service and app, would definitely recommend it!
Dec. 18, 2015
Had an issue after the easy install because I realized that for our customer base the app interface would need a little tweaking. Needed to buy the pro version for the customizations I would require. Support was pretty quick and very thorough.
Dec. 15, 2015
Awesome App and it has helped us increase our sales! They have been there every step of the way to make sure everything has been working and going well. Thanks!
Oct. 28, 2015
This app does not work, is not supported, and should not be used. Developers claim a version 2 is on the way, but in the meantime they have dropped all support of the current version and should remove the app from the store. Edit: I've revised this review from 1 star to 3. The development team contacted me after the original review and were quick explain that a breakdown in communication had occurred and the app was indeed supported and functional. They promptly installed the app and worked with me in testing it. Sadly, the app has a number of fairly serious bugs, all of which could have been overcome, I think. But the app requires us to manually input shipping addresses one line at a time (you can't even copy/paste the entire address). We do enough volume that the idea of manually inputting shipping addresses for fulfillment is unthinkable. The app seems designed for use by stores who do very small volume. We do anywhere from 100s to 1000s of orders a week and Gift Wizard in its current state has no means to support that kind of business. I'll certainly be interested in taking another look if the shipping address issue and other bugs are addressed.
March 2, 2015
This app is a great way to remind customers that your product will make a great gift ;) And also make it easy for them to gift your product!
Jan. 28, 2015
Integrates well in to my site and customers seem to be using it. Gift wizard had an actual person on the other end of the email who responded quickly and was very helpful. So far so good :)
Dec. 16, 2014
Wonderful feedback thus far. Takes the stress off gifted orders. No additional "notes" to include in packaging and recipient already knows the correct size is coming. (app is in early stages) Developers are very responsive and address any concern promptly. Definitely worth adding to your store; Have seen an increase in 'gifted' sales!