Giftship: Gift Options & More
Giftship | 12+ Gifting Shopify Apps In One
Rating
4.8
feedback
249
chart
#3,526
All reviews
Review RSS Feed
Nov. 26, 2025
Giftship is a fantastic app and our online store could not work without it! There are so many features that can be easily adjusted and amended to suit your specific needs. Whenever I have had difficulties the developers have helped me instantly. I would highly recommend this app and it's developers.
Nov. 5, 2025
Oct. 31, 2025
Super fast response time! Very helpful! Jayson and the team are great!
Store
Fort Worth Cattle Co
Using app
9 days
Oct. 29, 2025
Oct. 2, 2025
Giftship is the best app we've ever worked with. Many features and customizations to fit your specific needs. Incredibly quick and responsive support with detailed explanations and assistance in getting the app to work the way you need it to. They have even gone so far as to build in additional features that we need. There is so much you can do with this app and we would not hesitate one moment to recommend Giftship and it's developer GIST overall.
Sept. 4, 2025
I honestly don’t know how this app has so many 5-star reviews. I’ve been selling online for over 20 years, and I’ve worked with countless apps and developers to add custom functions to my stores. Out of all of them, this has been by far the most frustrating app and company I’ve ever dealt with. The installation process was unnecessarily complicated and poorly explained. When I reached out for support customizing the step-by-step builder for our store, I constantly felt like I was being treated as a nuisance for asking questions — even though my questions were reasonable and directly related to making their product work. It feels like the app was built by a group of tech people who released it into the App Store without any real plan for customer support. Their communication style was unhelpful at best and dismissive at worst. I found myself dreading having to email them, and I avoided it whenever possible. On top of that, the default look of the builder was clunky and unattractive for a live storefront. I ended up hiring a third-party developer to redesign it entirely, which defeated the purpose of paying for this app in the first place. In short: confusing setup, frustrating support, poor design, and a total lack of customer care. There are far better options out there.
Hello, Thank you for reaching out. We're very sorry to hear that you had a negative experience successfully integrating Giftship into your store. While we worked with your team extensively, providing numerous customizations and hours of free development work, we always take feedback that we could be doing better seriously and will review our ticket history with your team to see what we can improve. We take customer onboarding seriously. Like you, we are former merchants, and we try our best to bring that perspective to the onboarding experience. If you're ever available to hop on a video call so that we can better understand where we fell short, we would very much appreciate the opportunity. Our team is all in office together in Victoria, B.C., and available any time. Please don't hesitate to get in touch at [email protected] Tim Co-founder, Gist
July 9, 2025
One stop solution for core functionalities in the business. Tim & Jayson helped with each and every step from the start. The best customer service on the Shopify app store.
July 3, 2025
We have been working with giftship to manage the personalisation of our products and allow our customers to select specific dates to have their order delivered. We have ran into some issues with the integration of our other apps however Jayson and the team have worked hard to fix these issues and get our website running the way we want it too. Brilliant support for a great app!
June 17, 2025
June 6, 2025
We spent a long time looking for a gift message app that would meet our needs. Many gift message apps don't allow you to add 2 gifts to the basket with 2 separate gift messages, which was essential for us. Giftship does allow this and offers many other add-ons such as gift cards and upsells. Support were very responsive and helpful. I would recommend this app to anyone wanting a gift message app with advanced functionality.
Dec. 3, 2025
Very prompt with replies and extremely helpful. Has been a great app for our store and handles all the different types of items we ship.
May 3, 2025
Customer service is excellent and prompt! Jayson is great to work with. I am still digging in to get things up and running but so far so good!
May 1, 2025
Very easy to work with and excellent support! Mahalo for all of your help Giftship!
April 30, 2025
Love this app and I love the support team! Always quick to respond, and always with a solution. Can't recommend it enough!
April 29, 2025
Greg helped me very well with a number of adjustments. There was a very quick response and it now works great. Very happy with this app!
March 14, 2025
Giftship makes my life a lot easier! I like the functionality of the app and the developers are so nice and helpful. They are extremely prompt and get the job done quickly! Highly recommend.
Feb. 26, 2025
Gift ship has been wonderful to work with and has helped us level up our bundle options!
Feb. 12, 2025
Great service, Jayson B. was very helpful and knowledgeable, thanks for your service, looking forward to working with your company for a long time