All reviews

Rating Breakdown

  • 5
    92% (1,136 ratings)
  • 4
    3% (40 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (6 ratings)
  • 1
    2% (19 ratings)

Reviews with Text

  • 92% (1,105)
Review RSS Feed Review RSS Feed

1 / 5 Share

March 5, 2026

"The app is just as hopeless as its support. Both are a disaster."

Using app

3 months

Total reviews

2

Average rating

3.0

4 / 5 Share

March 5, 2026

la ayuda super buena pero no me dio respuesta ya que indico que la app tiene una intermitencia para poder editar

Using app

About 3 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

March 5, 2026

works good, fast assistance too.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2026

Annie was great! While there was some update issues, she helped me delete items I needed gone asap! Thanks you.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2026

Store

ASAVI

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2026

Schnelle Hilfe auch wenn das Problem noch nicht gelöst werden konnte

Store

barando

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2026

I just had great experience with Helen in their chat support team! I was encountering a bug that is on Shopify's end, but she was able to take care of what I needed on her side behind the scenes. I'm all set to be able to start building the menu I want. She also showed me how to adjust the width of the mega menu columns so I can experiment with adding more columns. Kudos to Helen for proactively solving my problem and being so friendly!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2026

Good app and good support by Helen

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

March 4, 2026

We have been using the app for several years now and have been very happy, being able to quickly change and tailor the menu any way we need has been very valuable to us. Although we rarely need support (the system is pretty easy to understand) we have been very happy with being able to chat quickly and get things solved right away (Annie has been super helpful recently!) I would recommend the Mega Menu to anyone who has a decent sized product catalog and wants to make customers be able to find things quick and easy.

Using app

Almost 6 years

Total reviews

11

Average rating

4.4

5 / 5 Share

March 4, 2026

I love this app! Not only has it improved my navigation on my website tremendously, but I also love how quick and efficient the customer service team is! Helen helped me out today when I was having an issue takin something off my website (due to a shopify bug) but she fixed it within seconds! Thank you, Helen!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2026

Great way to manage the website navigation and the team are really helpful with any issues

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2026

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2026

Good!!!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2026

Support (Helen :)) ist sehr nett und hilfsbereit. Die App ist einfach zu bedienen und man kann viel personalisieren. Bisher sind wir sehr zufrieden :)

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 3, 2026

The delete bug from shopify and Helen help me solve this, that's so kind also help me width the website menu. Customer service responded promptly and swiftly resolved my issue, while also offering suggestions for improvement. Many thanks to Helen.

Store

RFLOXA

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2026

Top customer service. Always easy to use. Some bug happens, but quickly explain and resolve

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2026

This app is a very user-friendly, helpful, and highly customisable navigation bar editor. The live support chat is ready whenever you need them. Very knowledgable and ready to help if you require any help with technical issues. Helen responded quickly to my problems, and was very professional. Thank you!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2026

App worked great until a Shopify change presented a challenge for us. Sarah was amazing and quickly resolved our problem for us. Great app, even better support!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2026

helen was great when i needed help with the menu

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2026

Great app and super easy to use. I'm thinking up upgrading once my website grows as there are so many cool functions! I had an issue with deleting categories from a menu, contacted Globo customer service and received a reply within a few hours! Helen helped me out and was quick, efficient and very friendly. Highly recommend!

Using app

6 months

Total reviews

2

Average rating

5.0