GOAFFPRO ‑ Affiliate Marketing
Goaffpro: Affiliate and Influencer marketing for your store
Rating
4.7
feedback
1,888
chart
#1,182
All reviews
Rating Breakdown
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Oct. 16, 2024
easy, does what it should. service support quick and personal. good app! i recommend.
Oct. 14, 2024
After loging as an affiliate, it keep showing the old domain name, instead of new. They says it cannot be changed, time for UpPromote
Hi Just set up your new domain in Settings -> Advanced settings tab -> Default referral link option
Oct. 10, 2024
Amazing, efficient and flawless app for affiliate marketing! We have been using this for almost 4 years now.. No major issues at all. Even if there is something you do not understand, or need some fixing, the support team is amazing! Just a quick email to them and expect a reply within 24 hours! Thank you team! Highly recommended app for its function, and for its super affordable price! 9.8/10 app!
Oct. 8, 2024
I've been continually surprised, for months now, using the premium version of GoAffPro, with how accommodating their staff has been to quickly and thoroughly reply to my questions. I spent way too much time finding the 'perfect' affiliate management app earlier this year before launching, and now I'm glad I spent all that time comparing, because GoAffPro has literally every feature I need and wanted. They are extremely helpful and knowledgeable, and send screenshots and tutorial links in their emails. I have 1,000+ things to do for our business right now, but wanted to leave a review because honestly they deserve it. I hope this service and innovation keeps up!
Oct. 7, 2024
This app has all the features I was looking for, and the team behind is super supportive and professional. Highly recommend trying it out if you need a comprehensive affiliate program support.
Oct. 8, 2024
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them? But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem. This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away! Reply on 9 Oct: Your response is missing the point entirely. You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue. The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process. Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words. To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??) If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving) Anyways, we wish you good luck and hope your store succeeds. 8888 [ update ] There are literally so many ways to give discount to your affiliate's customers. 1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons) 2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes) 3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code) 4. You can assign the codes before approval. The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options. This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out. Please be kind enough to update your review after you do the above test.
Oct. 4, 2024
I am just thrilled with my experience working with GoAffPro. The support team is super responsive and helpful. We had some additional requirements that they added in new features for, in less than 24 hours! Amazing! Thank you, GoAffPro team, for being so wonderful and accommodating.
Oct. 3, 2024
I have been using this app for a while now and have to say it is really easy to use and my affiliates also seem to have no problem. Having just updated my website to a new Theme, I have to say that the customer service was outstanding, they helped me to transfer over with the only hiccups caused by me! Thank you
Oct. 2, 2024
We are using this app since the last 1.5 months and it's awesome to work with. Pretty straightforward UX and UI with everything right there to view and operate. Support is very helpful and the integration with Paypal and banks for payouts is very streamlined. Our collaborators are very happy in using the platform and the custom signup page with our branding makes it very trustworthy for affliates to signup. The fees are very transparent and the setup is very easy. I recommend this app versus other apps that nickel and dime you for every little thing.
Sept. 30, 2024
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September. Both the queries were answered promptly with helpful guides. Screenshots are attached for readers https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling. Anyways, we wish you good luck and hope you excel in all your endeavors.
Sept. 26, 2024
Good app, pretty straightforward and any questions I had were quickly answered by their support email. It's more powerful than you probably even need, so don't hesitate to use it, just understand that you'll need to figure a few things out (if you're an average affiliate platform user) to get it right. I recommend it.
Sept. 25, 2024
We've had multiple hiccups getting things set up, but every time customer support has been super responsive and helpful and has resolved the issue!
Sept. 17, 2024
Great customer service- one of my discount codes wasn't connecting properly to my affiliate and the customer service team was quick to respond and tell me which settings I needed to change (which was a user error on my end in the first place). I'm still new to using the affiliate service, but very pleased so far!
Sept. 13, 2024
Earlier on I was having trouble with goaffpro and the support, had some critical functionalities that weren't working for me. But in the last 6 months or so they have really turned it around, support times are so much faster and they're giving really good feedback on the issues that I have. I don't know if I got better at explaining my issues or if they hired an entirely better staff but keep up the good work. The mobil app has progressed so much since we initially started as well, so kudos to goaffpro dev team. Keep making it better!
Oct. 4, 2024
So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response "Hello, Bumping this up for our technical team to check They should check and update you soon" We have been getting this same message for the last 2 days. Please respond so we can update our review of your app. **UPDATE 10.04.24** I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now. Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.
Sept. 11, 2024
SAV très réactif, néanmoins, étant une application pas trop faite pour la France, la prise en main est un peu compliqué
Sept. 10, 2024
Great support, team responds over weekend, within moments. App is not perfect, but it does the job.