GOAFFPRO ‑ Affiliate Marketing
Goaffpro: Affiliate and Influencer marketing for your store
Rating
4.8
feedback
1,853
chart
#1,264
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May 24, 2024
Customer support has been ghosting us for almost two weeks, and a major issue remains unresolved, severely impacting our relationship with our top partners. There is a problem with royalty commissions, where commissions are being triggered on the entire order instead of just the royalty commission item. After multiple emails to support and several unsuccessful attempts to resolve this, we have suddenly been ghosted. We are completely in the dark about the status. This is very disappointing and is impacting our business badly.
Hey! Our tech lead resolved this in your account yesterday ? Why the hate ?
May 23, 2024
This is very nice app. Even your customer can become our affiliates. Saw Incremental growth of revenue
May 20, 2024
The app works well for our affiliates. I needed some in-depth reporting of transactions, and the support team jumped right on it. I highly recommend it.
May 16, 2024
Amazing application and amazing customer support. We have been using this app for a long time on some of our stores and the support team has always been helpful with all our requests, especially with the recent migration request. I recommend this app to everyone
May 9, 2024
GREAT CUSTOMER SERVICE AND TROUBLESHOOTING SUPPORT. EASY TO USE INTERFACE & VERY FUNCTIONAL PROPERTIES. HIGHLY RECOMMEND.
May 4, 2024
Goaffpro is a great app to track and manage affiliate marketing! Easy to track affiliates progress and tons of options to create new and customizable codes. Affiliates also get their own login and dashboard in order to track sales and earnings!
May 1, 2024
This has been a PHENOMENAL tool to help us grow our business with affiliates. The level of support is top notch. Very responsive! Helped me understand the intricacies of the tool and how to make custom tweaks
April 29, 2024
Overall a really great app. It's allowed me to grow my affilate program for my company. It's super easy to use and the support team has been very helpful. We needed to do a mass delete of some of our inactive affiliates over the past years and they were able to do that for us no problem. Highly recommend. It would be nice if they could add a feature for affiliates to choose a free item gift when they make a first purchase so it gets added to the order right away!
April 27, 2024
This app is seamless !! I was with another one that i could not get support for the individuals were unavailable ect !!These guys are amazing !!! If anyone is looking for a professional app to run their affiliates use this app!!! Very easy to use and support gets right back to you! very little wait time for anything!!! Thank you so much!!!!
April 24, 2024
Great app and easy to use. Dev team also very responsive and easy to get in touch with.
April 20, 2024
I'm delighted with this app, and so are my affiliates. It offers numerous controls that empower you to provide resources and information, enabling affiliates to excel. Plus, it's incredibly user-friendly, which is a huge bonus for someone like me who appreciates simplicity.
April 19, 2024
The platform is straight forward and allows for both basic and more complex affiliate programs. We like the ability to really customize the program. Their fee structure seems to be fair as well. Most importantly, their support team is great and responsive.
April 19, 2024
This APP is easy to use, and it's helpful to the business, and the support team is so nice to help me to resolve the problems.
April 18, 2024
I have had an ongoing issue where a new affiliate's referral link is showing up in the banner at the top of each page on my boutique. This is a new affiliate and since she joined us this has been happening. I have repeatedly asked for assistance in getting this resolved and let them know that I entered my boutique via the back office / admin area of my boutique yet they continue to say that I clicked on her link when that was not the case. I wasnt even in goaffpro. The support you get when trying to resolve an issue is horrible. They dont even read your messages. They have just continued to say that I used her link when that was not the case. There is an error somehow with the app that they refuse to resolve. I have been asking for help with this for 2 MONTHS and it is still not resolved. Im about to remove the app and go to one where you can get the support you pay for! This has been a nightmare!
Hi This is because you activated the shopping with toolbar in your program which shows the affiliate whose cookies are present in your browser. Since you had clicked the affiliate's link, the referral cookie is present in your browser which shows the toolbar. Our support had also informed you about the same thing. Attaching the support conversation screenshot below https://creatives.goaffpro.com/7/8bq3ymuacy-screenshot-2024-04-20-at-74052-am.png Also, your email to us was 12 days ago NOT 2 MONTHS back ?? The resolution as replied by the support rep was also simple. You can either Turn off the shopping with toolbar function (Look & Feel -> Toolbars tab ) OR clear the affiliate referral cookie in your browser which removes the shopping with toolbar. You can clearly test this as the toolbar will only appear in the browser which has the referral cookie (so try with a mobile browser ?) Hope this information helps
April 12, 2024
An excellent app for managing our affiliate program, complemented by exceptional customer service that goes above and beyond to support its users.
April 10, 2024
The App has all the features we need to provide our partners with transparent Data for their Performances. Easy to use for beginners and a lot of possibilites for advanced users. Can recommend!
April 9, 2024
You're getting a robust affiliate marketing program, an app packed with features giving ultimately flexibility and excellent customer service. All at an extremely fair price. As far as Shopify apps go, this is probably our best value.
April 9, 2024
I've been using GOAFFPRO for several months now and am extremely pleased with it. App has great features like tiers and levels that help boosts sales in my shop. Recently, I opened a second store, and the support team was incredibly helpful in assisting me with combining my dashboards. Thank you for such a fantastic app!
April 7, 2024
I am completely outraged with the customer service at Goaffpro. I've been stuck with a problem for 24 hours, and the only thing they can think of is to send me an email instructing me to repeat an action that doesn't work. Even so, I have followed their instructions, returning to the app and trying again, but nothing changes. The situation remains the same. The lack of interest and professionalism from their customer support team is unacceptable. There is no excuse for this level of negligence and lack of support. I am furious and still waiting for a real solution