Tapita AI SEO Optimizer, Speed
Boost traffic & sales with SEO booster, AI SEO image...
Rating
5.0
feedback
2,533
chart
#120
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July 19, 2024
I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.
Hello, Please find the clarification below regarding the recent issues: 1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review. 2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already. If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO. 3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way. 4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill. 5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for. Thank you for your time and understanding. Best regards,
July 19, 2024
We have really experience using tapita their support team is great. They help us resolve speed and SEO. As compare to in market it is really good.
July 18, 2024
I came across a plugin for my store and to my surprise, it helped me optimize it. Very good service. I really recommend it to everyone who needs help with SEO.
July 18, 2024
My representative was very helpful, waiting to see how the team can improve my store speed
July 18, 2024
Excellent. From the app itself to the quality of the customer service, I am extremely satisfied with the results I'm getting since I added the Tapita app. Highly recommend for anyone who wants to boost their SEO without being an expert in coding. Thank you!
July 17, 2024
The app is absolutely perfect. Especially, I can reach the support section at any time. They are always very polite and I can get answers to all my questions. Thanks to them, I receive very good service in terms of SEO and Web Page speed. Everyone needs to use this app.
July 17, 2024
Very competent help - i was messaged and quickly helped with many problems. Thank you!
July 17, 2024
So far so good, very responsive service and help, already seeing improvements. Highly recommend
July 17, 2024
Great support from Krystal who helped me sort through a few errors on our website. Made the whole process quick and easy.
July 17, 2024
It is a really great app. I had some difficulties with some things, and the SUpport (Tech) Team helped out most awessome! Better than i could imagine :) Really great app and friendly and good support, would definitly advise this
July 17, 2024
I highly recommend Tapita to all website owners. It has significantly improved my webpage speed, and I am extremely satisfied with the value I receive for my money. Real value! Thank you, Tapita Team! //Jan
July 16, 2024
Un excelente app, el servicio técnico muy atento a ayudar en la mejora del sitio web.
July 16, 2024
Exceptionally great app. I loved using it and it helped me increase my SEO score from 64 to 92, within few minutes which was just amazing. Shoutout to the great guy Liam who assisted me with full dedication and answered all my questions.
July 16, 2024
I can't express enough gratitude for the incredible IT support I received from Tapita SEO & Speed Optimizer. From the beginning, they were attentive, professional, and dedicated to resolving all my critical issues. Not only did they address my immediate concerns, but they also went above and beyond by assisting with my Google Tag Manager account. Their expertise and commitment have significantly improved my website's performance, boosting my SEO score to an impressive 90! The team at Tapita demonstrated exceptional knowledge and patience, guiding me through each step of the optimization process. Their support has been invaluable, and I am confident in my site's capabilities now. If you're looking for a reliable and effective SEO and speed optimization service, I highly recommend Tapita. They are truly the best in the business!
July 16, 2024
Customer service has been incredible. They have helped me with SEO on my site, and quick to answer when I have trouble.
July 16, 2024
Tapita è un'app eccezionale progettata per migliorare SEO e velocità di pagina, rendendola uno strumento inestimabile per chiunque voglia migliorare le prestazioni del proprio sito web e il posizionamento nei motori di ricerca.
July 16, 2024
I am very grateful to Krystal from the Tapita team. She helped me solve the SEO problem very enthusiastically, seriously and professionally. This is the SEO&Speed plug-in that I am most comfortable using. I look forward to the Tapita team's continued service to my store in the future.
July 15, 2024
Tapita is an excellent app! great SEO and page speed. The customer care response is very prompt and timely. Liam has a great knowledge of the App, very patient and supportive with notable attention to details..We're so impressed, keep up the good work!!!