Tapita AI SEO Optimizer, Speed
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I am completely grateful to have Liam help me fix my issues on my SEO's. I am definitely upgrading to the paid version. The tech was happy to help in every way to get my website on where it needs to be. I am new to Shopify, only a week in and it's way different than Wix. I will need all the support I can get with getting my site on where it needs to be. Thanks again Liam! Hope to get you again when I call for support!
Merci beaucoup à Lani,. Maintenant à voir pour l'application ...
Super application que je recommande à toute personne qui à besoin d'aide. Le support technique est très réactif et nous guide pas à pas pour la résolution des problèmes. Application complète et pas difficile à utiliser.
A really great app and excellent service. The only loss was that I didn't discover the app much earlier. Liam was very helpful and accommodating and gave me great help. Simply world class, what service. I can only recommend the app to everyone
I had the pleasure of working with Krystal from Tapita, and she was incredibly helpful in setting up some SEO improvements for my website. Her expertise and guidance made a significant difference in optimizing my site for better search engine performance. Krystal's professionalism and attention to detail were outstanding, and I highly recommend her services to anyone looking to enhance their SEO strategy. Thank you, Krystal, for your excellent support!
i love this app. Super easy to use and the best of all is the fast support. They help you in many things for free. Highly recommended!
This is an all in one all you need experience for SEO and website management on configurations. Downloaded as it appealed to me since i never have time to do seo, but they really have the best customer service and its a must in any Shopify store. Wouldn't have imagined anything without this installation.
Fast respond and very helpfull. Thank you
App is excellent as always! I have been getting excellent support from the team even . I really appreciate all the help from the team.
This app is amazing!! It has helped me understand how my pages are indexing, what I can do to optimize performance and the overall health of my website. Also - the customer support staff is incredible! Liam has provided quick and expert assistance fixing issues to improve our overall SEO! I recommend this app highly to anyone who is running a website!
Liam was so amazing so great, it was breath of fresh air to find someone who is willing to go above and beyond to help my brand and business thrive. i am looking forward to growing with this company. I believe they have the best interest for their customers and I was learning something new along the way. Also, what's so great is that even tho many people including me not knowing much about SEO, I didn't feel judged off what my lack of knowledge and that felt great!
I have been getting excellent help from the support, I really appreciate all the help from the team. The app is awesome.
Just starting and thinking of switching from Smart SEO; so far brilliant help from customer service to get going. I dont have much clue about SEO and time is as tight as my budget but will subscribe if i keep on getting this outstanding help. Thank you Remy
Smooth and fast support that helps you a lot. Easy to understand and there are many features at both free and basic level. Thank you very much!
Great App. Great Support! Helped us fix many of our hidden SEO erros.
Brilliant support even on free plan, many thanks
Great great great customer service, Very happy.
I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.
Hello, Please find the clarification below regarding the recent issues: 1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review. 2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already. If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO. 3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way. 4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill. 5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for. Thank you for your time and understanding. Best regards,
We have really experience using tapita their support team is great. They help us resolve speed and SEO. As compare to in market it is really good.
I came across a plugin for my store and to my surprise, it helped me optimize it. Very good service. I really recommend it to everyone who needs help with SEO.
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