Google & YouTube

Nov. 28, 2022

A API do aplicativo não é reconhecida pelo Google. O aplicativo está com erro e precisa ser melhorado. Vocês sabem trabalhar? qual a dificuldade de criar um aplicativo que o Google consiga reconhecer a API dos produtos enviados?

Nov. 27, 2022

Disappointed. Unable to get this to work. Have literally tried everything. Than saw reviews that majority of us are having the same problems. Google needs to fix the errors and help so that our products can be listed properly or just remove this app entirely

Nov. 27, 2022

it's so long since we told them our problem but never received any solution from Google. when we call them they always connect us with the wrong team then they waste time we also requested a call but I never received a call from the right team. in the call they said we are not the right team to solve your problem. it's 4 months we all accounts are suspended without any reason. it's business you run ads you get traffic and sale. and we run daily 1000s of USD ads up to 17k clicks, up to 10k active users in the last 30 days on Google ads and still are not able to run Remarketing ads because we receiving in GA4 audiences and Google ads Audience and they tried to solve our problem because it's up 4month's since we asked to google to solve our problem. now we deleted the app. The most Importing thing You all need to know in one email google team said to me you agree when you open a merchant account and so we suspend your account without telling you the reason. this all sale channel collects your all sale data for free and we pay for ads. ex. if you run ads on google, FB, Twitter, and other platforms they collect all data if you received 1000 users from Google and 1000 users from FB then they both collect 2000 User data from your store You all doing business so you all understand. I don't like this so I am deleting all the sale channels from my store.

Nov. 26, 2022

Horrible, I verified my phone number and my website, but Google suspended my account because they said I did not do it. I talk to customer support and they said that I did it, then, they do not know about the problem ,and they will investigate more and give me an update 4 days ago. I keep waiting. This is my second store with problems with Google.

Nov. 25, 2022

I wish i could give google 0 reviews, custom support is ridiculous they don't help you with anything. I have been trying to connect my store for a long time, it would let me connect and Shopify wouldn't help, Shopify asks me to contact google and google has no idea. i have been waiting for a reply from google for a long time and when they do reply it's not a helpful reply. i have wasted so much time with google.

April 4, 2023

Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues. Google is no help complete BS service.

Dec. 2, 2022

My product is review for past3 days. Kindly help. I am facing issues with catalogue. My new products are not showing up

Nov. 23, 2022

The issue with the gtin has to be fixed/changed. So many businesses are losing out on product sales on google due to this.

Nov. 23, 2022

Almost 70% my listings have not been approved. Error message says I need to add gtin, which I already had done. I have talked to google and they say the part with gtin cannot be read.

Nov. 23, 2022

Our products are approved and synced in merchant center through content API, but not showing up in Google Shopping. Google allows free listing, and this app promise us the same, so I do not understand how can we show our products in Google shopping from our Shopify store... We also get warnings of color, size, gender (etc...), whereas we have lots of variants. I read on the Shopify website that it is not necessary to add these in case of having variants, but still we get the error in the google channel and in merchant center... I'm looking forward to hear from the support team, to help me resolve this issue.

Nov. 23, 2022

All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.

Nov. 22, 2022

We migrated from woocommerce to shopify, where even though woocommerce had its issues, google was working fine. Now 50% of our products are rejected. Everything is correct, but this app is somehow rejecting a ton...

Nov. 22, 2022

Absolutely dreadful app. None of my listings have been approved. Error message says I need to add gtin, which I already had done. Shopify, this is your app…..please sort it out.

Nov. 21, 2022

Same story, all of our products are rejected by Google with no explanation. We surmised it was due to their being no UPC or GTIN codes, which is true. But we were also told we could override that by identifying our merchandise as custom. Don't see any way of doing that. If I could rate it zero stars, I would. Shame on Shopify for not correcting this for all of us.

Nov. 21, 2022

Although my products are complete with EAN and MPN, on my google Merchant it says it is missing! Can someone help me?

Nov. 21, 2022

I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.

Nov. 20, 2022

Absolute garbage. I've been trying for over a month to get my products listed on Google. They keep disapproving my listings. I've reached out to Shopify several times and they keep telling me it's Google's problem. I've tried reaching out to Google and it sends me to Google Ads, which doesn't help because it's the wrong department. Nothing helps me reach the Google Merchant Center help desk. There's such a huge lack of customer support and a very poor quality of integration. There's no clear instructions of why your listings get disapproved. I've read that other customers didn't have any issues on other ecommerce platforms such as WooCommerce. This suggests that it's definitely an integration issue between both Shopify and Google, and someone needs to take responsibility for the issues and fix them before Shopify loses customers due to this terrible performing app. There is absolutely no point to staying with Shopify if this app won't list your products. There's no other way to be seen online unless you physically share your website to social media platforms. It's absolutely ridiculous and has been the bane of my existence for the last 30+ days.

Nov. 16, 2022

we have been trying to get our products approved and every single one is being denied, and when we speak to shopify they say its a google problem but we cant get ahold of google for anything its been a waist. so unhappy about it. Its causeing our company lose money everyday since we cant get it out to the public. and its been a 3 week process....... and still nothing

Nov. 19, 2022

This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely, Magda

Nov. 13, 2022

Not working at all, after following all the instructions and guides still got incorrect errors showing up