Google & YouTube

Aug. 5, 2022

Horrible app and horrible support from youtube. Successfully set up shop only to have no visible merch shelf on my videos. They told me to disconnect shop and then reconnect, which has proven to be impossible.

Aug. 3, 2022

So I attempted this morning to add this. Two issues. First, it created a brand new account under my main google merchant center login. This is not what I wanted. I am a trusted store, have local and Buy on Google set up under my other account. Why would I want to start from scratch. The other issue is that I have sub-accounts under my main google merchant center account. It allowed me to select from them, but didn't list the actual sub-account I needed to connect to. It only listed three of the four sub-accounts I have. I have no idea why it didn't list them all. We do live shows every month and have over 85,000 followers on Youtube. I think this could be awesome if you can help me to get it to work and I would change my review to 5 stars.

July 29, 2022

Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!

July 26, 2022

Quite a poor app at this stage, throws up GTIN errors when all products have codes, can't connect to youtube channel. So far causing a lot of issues

July 30, 2022

Basically pure hell with shopify not integrating with google merchant center at all NOT THROUGH API, NOT THROUGH GOOGLE APP NOT THROUGH GOOGLE MERCHANT!!! SHOPIFY PROMOTES A GOOGLE APP- HERE https://apps.shopify.com/google?search_id=46852b99-4046-46df-a0ca-ae8160d0357b&surface_detail=GOOGLE&surface_inter_position=1&surface_intra_position=4&surface_type=search Its really just google merchant center but its broken and mine still is stuck on 5/7 items validated and will not approve any of my products. ( NOTHING AND IM MEAN NOTHING WORKS) I have all custom products, no GTIN no MPN but no matter what I do its still will not accept my products, even when I have done everything in the documentation here https://support.google.com/merchants/answer/160161 Ive done everything that I possibly can per the documentation to let google know its a custom product, I have even created custom meta fields, supplemental feeds etc., etc.. NOTHING WORKS. set it to false, no - nothing in the suggested documentation works. Someone else made a video not mine of course, however I feel his pain I have done all of whats in this video to no avail, This video explains what we are all going through with shopify not integrating with google merchant. and google and shopify passing the buck https://www.screencast.com/t/fHC13pVy Even when you go directly to google merchant and change the settings globally it still will not take which leads me to believe this is a shopify google marriage disaster and it DOESNT WORK! PLEASE REMOVE THE APP OR FIX IT!

July 20, 2022

Have to give this one star. It's like Shopify isn't even trying here. As already mentioned GTIN does not work. Barcode filled in but you still have to manually go into the Google app and then select FALSE. If you have more then 50 skus this also might not even work for you and is extremely labor intensive if you have a lot of skus. Like many shopify apps that shopify themselves build, it sucks. Fairly certain it sucks on purpose so you purchase apps.

July 17, 2022

I could not even sign into my google acct to link this...it kept saying "Disable pop-up blocker" even after I did it still didn't work. It's stupid and infuriating!

July 15, 2022

the app doesnt open or load. Is there anything you can do? ............................................................................

July 15, 2022

The main issue that we have is the GTIN missing issue, but apparently that's old news with the amount of reviews and the inability for the issue to be fixed. Either support doesn't have the authority to float this critical issue up, or there's a brick wall between Shopify and Google. Either way, not very reassuring. Through testing it has become pretty clear that either column for GTIN on the data being sent to GMC either has a bad naming convention or bad path way assignments as GMC will pull all other data but the UPC, which is on the data sheet going to GMC - it just gets read on the GMC side as a blank cell. The thing that is really irritating is that although we cant fix this ourselves, it cannot be that hard of a fix.

July 10, 2022

Google Ads does not detect the conversion tags that this app should inject on my website. As always, Shopify shits on the apps they do... I had a bad experience with Facebook sales channel made by Shopify in the past.

June 28, 2022

If you're using the Content API method for your primary feed to Google Merchant Center, the app will overwrite your sales tax settings in Google Merchant Center. This happens every few days. Shopify's support said: "this appears to be an ongoing issue that is affecting some merchant's. Our developers have been made aware of the issue some time ago but have not been able to provide a solution at this time. Other Merchant's that are continuing to use the Google Channel that are affected by this issue are using the workaround of manually updating their tax settings on the Google Channel on a daily basis." Leave it up to Shopify to recommend another app for basic functionality. Also, the user interface is hard to bulk edit and you will receive errors for missing data that you have already added to the products. Save yourself the headache and find another solution. This app is not worth the trouble.

June 27, 2022

Tenia mi cuenta Google ADS pero cuando instale esta aplicacion dejo de funcionar la cuenta de google que había tenido por años y que me generaba muchas ventas, tube que desinstalarla y todavia dice que tengo un software dañoso. Nada que hacer... muy decepcionado

June 24, 2022

I have also gotten zero results from this app. If someone can follow up with me via email that would be awesome. I don't think I have anything left to fix, but am not getting results. Thanks

June 22, 2022

So for 18 month this app performed really well. impressions were decent and conversions were running at good levels. but then we dropped from average 80k impressions a month to 4k a month and the last 10 days zero. Cant get hold of google to resolve. It wont let me delete the campaign so I cant start a new one. you cant pause it and start a new one. all become a pointless exercise and waste of time.

June 17, 2022

This app is not working. Our product have been showing as pending for over 2 weeks. We have reached out to support many times to see how to fix the errors with no help. Is there a shopify expert that can help let us understand what the issue is? This is the worst marketing experience ever. We are loosing money trying to figure it out.

June 16, 2022

This app is not working. I've had it installed for months and although it says 250+ products are listed, none of them show up in the Google shopping tab. When I go into the edit page on Shopify for my products, it's difficult to actually fix many of the problems that Google apparently has with my listings. But even if I add size, category, GTINs, etc. The listings are still no where to be seen.

June 14, 2022

I used the application to connect with my Google channel but it doesn't send correctly the product feed to google merchant center when my products have variants, it appears error in all my products "Product availability needs to match your product landing page." and I can't create ads. I have invested many hours in reviewing the products without being able to publish them. I'm sorry but it doesn't work for me.

June 12, 2022

This app will break the sales tax calculations in the product feed, by overwriting your Google Merchant Center sales tax settings. Once broken, Google will send you a warning of account suspension for incorrect sales tax calculations. (Long story short: it will not apply sales tax to shipping for states where that's required, no matter what you do to force it.) Shopify support will not help you, and they will spend 2 weeks trying to convince you that it's your fault. It's not, their app has a bug which they refuse to fix or acknowledge. Multiple threads on the Shopify community boards will confirm this. I used the app "Multiple Google Shopping Feeds" instead and it worked right away. Save yourself and do not use Shopify's Google channel app.

June 8, 2022

Not a good app for stores with many products. We have more than 10,000 products and were constantly fighting with Google over their numerous automated error alerts. We were threatened several times by Google of removing us from the index all-together. We no longer advertise on Google and don't bother with Google shopping anymore. Shopify is far more flexible with their data requirements than Google is, and so it is far too much work to get every single item to comply with Google. Save yourself a lot of grief and don't install this app.

June 6, 2022

the app is terrible. it does not update all fields correctly, google is threatening to suspend our account because pricing and GTIN are not being updated. we tried to push our own manual feed, but this can't be a solution, as the APP should automate and send the information correctly to Google. It is literally built by Google and Shopify. How difficult is it to make it work correctly and send all of the information?