Google & YouTube

Nov. 22, 2022

Absolutely dreadful app. None of my listings have been approved. Error message says I need to add gtin, which I already had done. Shopify, this is your app…..please sort it out.

Nov. 21, 2022

Same story, all of our products are rejected by Google with no explanation. We surmised it was due to their being no UPC or GTIN codes, which is true. But we were also told we could override that by identifying our merchandise as custom. Don't see any way of doing that. If I could rate it zero stars, I would. Shame on Shopify for not correcting this for all of us.

Nov. 21, 2022

Although my products are complete with EAN and MPN, on my google Merchant it says it is missing! Can someone help me?

Nov. 21, 2022

I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.

Nov. 20, 2022

Absolute garbage. I've been trying for over a month to get my products listed on Google. They keep disapproving my listings. I've reached out to Shopify several times and they keep telling me it's Google's problem. I've tried reaching out to Google and it sends me to Google Ads, which doesn't help because it's the wrong department. Nothing helps me reach the Google Merchant Center help desk. There's such a huge lack of customer support and a very poor quality of integration. There's no clear instructions of why your listings get disapproved. I've read that other customers didn't have any issues on other ecommerce platforms such as WooCommerce. This suggests that it's definitely an integration issue between both Shopify and Google, and someone needs to take responsibility for the issues and fix them before Shopify loses customers due to this terrible performing app. There is absolutely no point to staying with Shopify if this app won't list your products. There's no other way to be seen online unless you physically share your website to social media platforms. It's absolutely ridiculous and has been the bane of my existence for the last 30+ days.

Nov. 16, 2022

we have been trying to get our products approved and every single one is being denied, and when we speak to shopify they say its a google problem but we cant get ahold of google for anything its been a waist. so unhappy about it. Its causeing our company lose money everyday since we cant get it out to the public. and its been a 3 week process....... and still nothing

Nov. 19, 2022

This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely, Magda

Nov. 13, 2022

Not working at all, after following all the instructions and guides still got incorrect errors showing up

Nov. 12, 2022

One Problem chases the other. There is easy and working AND then there is Google channel, which is not working at all.

Nov. 10, 2022

We are not be able to open our shop. They usually reply message in 1-2 weeks and the review process takes even longer. It caused my business closed for 3 weeks.

Nov. 10, 2022

App used to work just fine, all my products are provided with gtin, barcode etc.. But since couple of months my products are not send through.... unable to reach google or shopify to fix this issue!

Nov. 10, 2022

Google really makes it difficult to post items on their platform. I have spent countless hours trying to figure out why NONE of my merchandise is approved to list on their platform. I have specifically asked them hat needs to be done, no one has an answer they just keep sending me the same messages over and over with no assistance or instructions even AFTER I emailed them asking for help. This is a joke!!! They are either suspending my account or not approving anything I upload. I hate it!!!

Nov. 9, 2022

Useless google app, only problems and suspended account for no reason. GOOGLE SUPPORT IS JUST USELESS WE DO NOT RECOMMEND

Nov. 9, 2022

My products have gtin but it is not sent through the googlechanel. It is frustrating that Shopify or google don't fix this well known bug. the problem has been well known for several months. Why don't you want to fix this problem?

Nov. 8, 2022

This just sucks I’ve been having trouble with google since last year Everytime I fix the problem Google suspends my shop

Nov. 8, 2022

This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.

Nov. 11, 2022

UPDATE: Shopify contacted me with a fix. Not sure if it will work. Before this I worked out another method by adding a supplemental feed to Google Merchant Center but working out the mapping of the Shopify Google Merchant Code (which is random and doesn't contain you SKU) to my SKUS and therefore GTINS took a lot of work. SHOPIFY - could you not default the Custom Field 0 to be SKU or some easily traceable identifier in Merchant centre other than product title? This is broken. It doesn't upload GTINS. The feed works in part, but you have to realise that the product listings aren't complete. All my GTINS are input yet this app doesn't feed them to Google so Google flags and demotes the listing as incomplete. I am having to work on a manual workaround rather than buy yet another addon app. Shopify developed apps need to work and to integrate properly with Google, or don't make them available and mislead people they do their job. It is frustrating that Shopify don't make the effort to fix this well known bug.

Nov. 8, 2022

La maggior parte dei prodotti non viene approvata per errori con il GTIN (che invece è presente). Davvero pessima

Nov. 7, 2022

Einfach nur schrecklich, obwohl alle Daten in meinen Shopify Produkten zur Verfügung stehen, erkennt diese App sie nicht. Support Unterstützung 0 Punkte.

Nov. 4, 2022

This has been a horrible experience that has cost me so much money paying for experts to fix everything in my inventory in order to manually add my products on Google > First Mis-Representation Now my products are dis approved .. Im not having any of these problems with Facebook marketplace and that's sad.... So much of my energy time and money just wasted and all I get is read this in support and give a thumbs up if it helps. It does not > I just want this issue resolved now its Christmas and I can get products from my store listed to sale. This is so defeating it make me either want to migrate my site and go where there is support or leave dropshipping completely ...