Google & YouTube

The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.

Our products are unique and this is indicated by default in Shopify Google Fields. Yet on the Merchant centre all our products are disapproved because - wait for it - they are unique and don't have GTIN etc. The fix, that we mark them as custom/unique! To repeat - we have already done this! Staggeringly incompetent and farical by Google.

All my products were dissaproved in Google Merchant Center resulting in suspension for 'misrepresentation' Unable to synch Gtins / no real time stock updates. Don't know how to undo the suspension.

We sell digital blueprints on Shopify and want to have our store connected to YouTube so we can advertise our products under our videos. After spending at least 40 hrs trying to make this possible using the google channel we found that google doesn't support digital products, even though they have categories for it. This problem needs to be addressed by Shopify or google!

Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn. - Google is reviewing your merchant center account. your product will be re- reviewed once your acco... - Add shipping costs for your product. - Add a valid gtin.

Does not work. I've find it funny that the last positive review (except one in a language that I don't understand) was written in August. Something happend around that time that made the app unusable.

First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would break. Error messages and support pages are hard to understand. I highly DO NOT RECOMMEND setting this up - it was a complete waste of time as I've poured about 4 weeks worth of time trying to get this to work.

I make wire wrapped jewelry and i also sell crystals at Leetwraps. Google keeps saying i need GTIN or MPN and i keep hitting custom. it seems ok at first but then a day or two goes back to not being able to publish on google. So sick of this. Facebook and IG reach are so low anymore. I should have just stayed on Etsy.

For some reason now, all my products are said to be "no longer published to Google." I did not have a problem before. All my products are manufactured and have all the proper fields filled out. There's definitely something wrong here. Hopefully Shopify can contact Google to let them know. I've tried redoing the products again and filling all the fields Google says is missing, but to no avail.

Not Reliable at all. It is a complete toss up as to weather your products will continue to populate or not. There is ZERO support.. read full review for more details. This app worked ok until it did not. Now 1000+ products no longer valid. After checking the values for several products there is no reason why they should have an error. Many ads no longer shown in google even though the fields are correct. Other ads are simply flagged with no reason why they "violate policy". Contacting google support is completly useless!!!! Ive gone back and forth for (3) months on a separate issue with google with ZERO support. This included contacting multiple departments, emailing and explaining multiple times to three different "NON" support reps, and CALLING their office in CA. I was on hold for almost 2 hours before finally giving up. There is no support for this channel.

pas top, ca me dit constamment que mes articles ne sont pas publiés sur google shop parce que le code barres n'est pas valide, et quand je vais dans le canal google ca me dit que mes articles sont publiés...

The connection between the google channel and YouTube shopping is not working, and neither Shopify Support or Youtube Partner Support know a solution. I think this is a buggy Software tbh.

Keep getting google merchant account suspended due to no products on the website, no instruction on how to solve it, and asking google support also doesn't work. It works well before the performance max upgrade. So confusing and wasting time.

Does much more harm than good. Doesn't work at all and results in your Google account getting suspended due to data quality issues, even though all of the correct data exists within your product details on Shopify.

After about a week of trying I couldn’t get variants to display in google shopping, even after reading and watching videos about that feature and being on the phone with googles support.

Impossible to get Shopify linked to YouTube. keep getting automated emails saying misrepresentation or policy violations. Nobody at GMC or YT team can provide a solution. Gave up in the end. Fail. Been a month now and support still can't figure it out!

Very confusing. I don't know where to start or end, It would be extremely helpful to show tutorials or break down instructions on how to upload inventory. I'm having to google everything and the only thing I'm getting is a headache. Shopify experts don't even know what to do half the time.

Changes in the feed aren't synchronised, missing fields still show up. With this lack of functionality the app is not useful.

Bugs involving the sending through of GTIN numbers with the API (it won't send your barcodes correctly through to the merchant centre due to the TRUE/FALSE settings in "custom product") - a useless editor inside the channel that can't filter - you would need to change 1000 products 50 at a time to fix said bug - SKU's not sending through correctly...so frustrating. Just to top it off, you can't change these Google merchant fields via csv, even if you wanted to try get around the bugs! Shopify, stop trying to push other commercial apps to clean up your clearly fixable bugs in this channel app. It should be a part of a Shopify plan that works for free, not a vehicle to feed your bottom line by making it unusable to anyone with more than 20 products. Any professional store builders out there thinking of switching to Shopify - be VERY AWARE this Google shopping channel app WILL NOT handle your feed to Google Merchant at scale. I really hoped while building our (currently) 6000 product store it could handle a big job and I would have an app to assist me with feeding the API perfectly - IT CAN'T AND IT WON'T. It can handle maybe a few hundred but trying to manage 1000's of products you will have issues. You will be looking and trying to get the job done with a custom feed (the only option I can see at the moment with the way this app is for 1000's of products) or some other app they will charge you for, or trying your best to get around this app with a hodge-podge of additonal "bulk changer" apps that are not free that they will try recommend to make up for this app being basically unusable on its own at scale. HOPEFULLY with Google now "looking after" this app after Sep 1 2022, it might improve and be usuable at scale...here's hoping.

I am experiencing some of the same issues that other people/companies are having. I keep getting GTN error on a lot of products. I also am experiencing missing inventory data issues. I don not know what that means or how to fix it. I am thinking about removing this app. My sales have dropped since this past May.