Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,325
chart
#292
All reviews
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Aug. 16, 2023
Easy to use, does exactly what it sets out to do and what I need it to do, we noticed a decent increase in sales traffic after a month of using this app.
Aug. 16, 2023
Very bad app, the only thing that caused me was that my Google Shopping account were disapproved. Through this app you can't even install Google Ads tracking. I don't recommend it.
Hi there and thanks for taking the time to leave a review and feedback. For your disapproved items, please review this help center article on "checkout incomplete". It also includes instructions on how to request a review when you think you have resolved the issue: https://support.google.com/merchants/answer/10249082?hl=es#zippy=%2Cstep-make-changes-and-request-review Regarding ads and conversion tracking - this is possible by linking to your GA4 account. You can read more about that here: https://support.google.com/merchants/answer/13494537?hl=es&ref_topic=13402337&sjid=16268134624840234208-NA Hope this helps! Thanks again for the feedback.
Aug. 16, 2023
I need help. You have now taken over the right to add the Google code in the Shopify admin. Now I have some questions to ask for your help: For multi-market websites, I have added a separate root domain name in each market, such as .eu, .uk, etc., so how do I add GA4, Google ads codes to these websites with separate domain names? Thanks in advance
Aug. 15, 2023
Funktioniert oft nicht richtig. Filter werden nicht korrekt anzeigt. Bulk Bearbeitung schwierig. Farben und Größen werden nicht übernommen.
Thank you for the review. For now you will want to edit variant color and sizes in the Shopify product page. Shopify actually owns the Bulk Editor feature and they are aware of the painpoints you brought up and while I don't have a date to share we expect improvements in these areas in the coming months. If there is anything else we can assist you with, don't hesitate to reach out: https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 13, 2023
Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account. The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.
Hi there and thank you for the feedback. Sorry to hear you are having issues with attribution tracking on the Google & YouTube App. There are a number of reasons why GA4 conversion or attribution tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281 We have noted your feedback around attribution and support experience and will share it with the relevant teams. Thank you again.
Aug. 13, 2023
User Friendly and Easy. Thank you for Google Channels App. love it. A+++++++++++++++++++++++++++++++++++
Aug. 11, 2023
Works well and very easy to set up to link all your google business accounts to your Shopify store.
Aug. 11, 2023
Good app, just YouTube tends to knock my Channel for the most baseless of 'offenses'. I do enjoy using YouTube for all of my music needs
Aug. 9, 2023
Thank you for being my best sales channel. Your development of platform are up-to-date and very adaptive to my ecommerce business.
Aug. 9, 2023
Super sencillo de configurar incluso para microempresas como nosotros que no tenemos mucha idea de informatica
Aug. 9, 2023
Thank you google and Youtube, it Thouroly make sure that your products are good to go, now I just need to see which product i need to check up on
Aug. 8, 2023
Very complicated to use. Too many merchant centers and apps (Google analytics, Google ADS, Google Merchant Center, and the list goes on). App has a lot of glitches and each person sends you to talk to someone else for assistance
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 8, 2023
EXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENTEXCELENT
Aug. 8, 2023
This extension brings the easy and seamless experience that Google always offers. However, navigating between different Google Profiles and setting up the API given Google's plethora of tools and extensions is where it gets complicated and overwhelming. Also, you'll come across errors or reviews or time lags that make the integration confusing. The fact that Google will see all your data and that of your customers is scary.
Aug. 7, 2023
I'm beyond excited to tell you how easy and amazing google has made it for small business like mine to flourish and grow online. I was able to use this feature on my own, seriously thats how easy it is.
Aug. 7, 2023
Trying to add MPN's (Manufacturer Product Numbers) to my listings. Takes forever and usually freezes. Please Fix it, I have A lot of listings...
Aug. 6, 2023
Excelente la aplicación, es muy intuitiva y completa, nada que decir, le coloco la nota máxima. 10/10
Aug. 6, 2023
I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation. I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy. I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever. The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of. I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.
Hello there and thanks for leaving a review. We are sorry to hear this has been a cause of frustration for you. We regularly review this feedback with our product team so all the details you provided were very helpful. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA You can also open a case with our support team through the above link to further assist in trying to unblock you. Thanks again for the feedback and we will share it with the wider team.
Aug. 3, 2023
Great app better then plugins on other platforms, where it is usually not functional. This however is great.
Aug. 3, 2023
Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses. Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying. Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all. We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.
Hello and thank you for taking the time to leave this feedback. I apologize for any frustrations you had linking your accounts. I wanted to provide a bit of context as to why we have this requirement around matching emails and why it is done to protect our merchants. The reason we require the admin emails in Merchant Center, Ads, Analytics to match when linking to Shopify is to prevent fraud and any unauthorized account takeovers. I do see you have had multiple support cases with us and have asked our support leads to take a closer look at your most recent, open case to ensure it is handled properly and hopefully resolves your account linking issue. Thank you again for the review and feedback.