Google & YouTube

July 20, 2021

Worked well until it didn't and then it was a disaster. Google closed account for Misrepresentation on 18th June after we updated our URL. All all the information is fed through the App from Shopify we have been unable to resolve. We have lost c£10k in the last 4 weeks and will be out of business soon.

July 1, 2021

I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products

June 22, 2021

Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think! Please don't respond from Shopify telling me that you are going to look into this, just do something!

June 5, 2021

looks like no matter how much we try to apply fixes, google merchant is still disapproving our products.. I have spent over two months trying all different possible fixes with no luck.. we came to the point where it's really useless using the app! and time-wasting for us really. We are now syncing our products through a google sheet which seem to work, I would love it if the app is working and saves me all the google sheet hassle as well as getting all the consolidated metrics on Shopify Dashboard but it doesn't seem to be possible...

June 3, 2021

doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up

May 28, 2021

Terrible for custom products. Our store has over 5000 custom products and due to there being no GTIN / Barcode, the products are being rejected by Google Merchant Center. Shopify's solutions is to MANUALLY SET all 5000+ products as 'Custom Products' in the backend. That's an awful solution to integrating with Google Merchant Center and is going to force us to look for third-party solutions.

May 24, 2021

My ad account has been suspended due to no GTIN, MPN, code and I have custom products. This is very frustrating. Google has given me instruction on editing the API feed to - but that does not seem possible.

May 10, 2021

I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.

May 8, 2021

the app has a lot of bugs with it. the GTIN information is filled in completely and 2 days later it shows the data blank even though it is fully populated. The items not approved either lack a reason or has inaccurate information.

May 7, 2021

This app does not approve several items and it doesn't tell you how to fix the issue. Also, items do not show up on Google Shopping.

May 6, 2021

Been trying all day to speak with support about how I've been having an issue with the Google Shopping App in our Shopify store. No matter how much I shorten the product description, the warning always appears stating that the description is too long. Nobody seems to know what to do and I keep getting sent back and forth to different support people as Shopify and Google support point the finger at each other and shrugging off the problem as "not theirs"

May 6, 2021

Google flagged all of my handmade by myself products as misrepresented, and then failed to provide me with a solution to fix them

April 19, 2021

Google Product Category Fields doens't work. No matter what kind of category you fill in... It doens't sync.. so dynamic remarkting doesnt work properly.. Syncing with merchant is very slow... buggy. Please work on category syncing...

March 1, 2021

It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app

Feb. 24, 2021

I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my credit card information, making sure I do not have multiple ad accounts, and still cannot use Google Ads. The merchandise is not showing up in this app like it is supposed to. I really do not see how I benefit from the app and I see no purpose in having it. Not sure if this is a Shopify issue or a Google issue, in terms on how they connect. I just know I have no issues with using Facebook for virtually the same thing. I know I am not the biggest business, but Google needs to make things a little more user friendly.

Feb. 20, 2021

Worst experience. Made 2 accounts was fine then got suspended on one for suspicous payment even though both accounts are on the same debit card? 1 day later my merch center got suspended for terms and conditions as well as my 2nd google ad account? Reach out to fix issue and google said I need to work on my merch account but the link from the merch center was causing my google ad account to be suspended. So i listened to Google and in the mean time unlinked my account and it was unsuspended!!!! 2 hours later it gets suspended for Circumventing???? I have done nothing but try and resolve this with google and never tried to be sneaky and make another account or anything. I have worked so hard and try so hard to email google for help and all i get back is an automated email saying your still suspending and it will remain that way till you fix whatever you need to even though it tells me nothing about what to possibly fix to get things working. Waisted so much time when I did nothing wrong I made 1 ad that ran for probably 12 hours. Waisted so much of my time.

Feb. 19, 2021

working fine atm. We're having issues with merchant connection between shopify and google. There are too many barriers in place.

Feb. 11, 2021

app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales

Jan. 31, 2021

its worst channel ever unfriendly UX AND service very unprofessional looks like google got enough money to care about any of us I recommend avoid this Chanel

Dec. 19, 2020

Be very care with your ad budget. There is a several day lag between what you see in Shopify and what is going on with your actual google ads account. By the time it catches up, that ad that shows not spending the daily budget has maxed out the budget for the last several days. This lead to spending a bunch of money while showing very poor results in the end.