Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,663
chart
#135
All reviews
Review RSS Feed
Sept. 3, 2021
It was great in the first few days, but then all of our five thousands products got disapproved from enhanced listing and google do not give us a particular reason. We cannot find the solution from the articles provided. Many products were moved into pending without a reason. There is no useful support at all.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the issue you are facing with your products. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there. Adil | Shopify
Aug. 20, 2021
This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.
Using app
6 months
Total reviews
5
Average rating
2.6
Hey there, Spencer here from Shopify. Thank you for taking the time to provide feedback on your experience. The Google Channel is designed to automatically update any product that gets changed, so there should be no need for you to instigate that. I'll be sending an email out to you shortly so that we can dig into this deeper for you. Spencer | Shopify
Aug. 19, 2021
This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you are getting the help you need to ensure your products are being synced to Google in a timely manner. I'll be sending an email out to you shortly and I look forward to communicating with you there. Adil | Shopify
Aug. 10, 2021
This app no refresh the feed on merchant center. just created a product when I config but don refresh the stock nor changes in the products. I have 1 month with me feed outdated. and on the documents or help articles dont tell anymore about that.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure your products are being synced to Google in a timely manner so I'd love to discuss this further with you. I'll be sending an email out to you shortly and I look forward to communicating with you there. Adil | Shopify
Aug. 6, 2021
Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having. Jack | Shopify
July 20, 2021
Worked well until it didn't and then it was a disaster. Google closed account for Misrepresentation on 18th June after we updated our URL. All all the information is fed through the App from Shopify we have been unable to resolve. We have lost c£10k in the last 4 weeks and will be out of business soon.
Hi there! Thank you for taking the time to let us know your experience. Your feedback is extremely important. I absolutely understand how this experience was frustrating and I want to make sure I can do everything in our power to help you get the Google Channel setup and working. I will be reaching out to you through email shortly. Looking forward to chatting with you! - Paola, Shopify Support
July 1, 2021
I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products
Hey there! Luke here from Shopify Support. Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear about the problems you are having recently with product approvals. While Google does have full control over all approvals, we can often dig in to find out what needs to be done to get them approved. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible. Luke | Shopify Support
June 22, 2021
Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think! Please don't respond from Shopify telling me that you are going to look into this, just do something!
June 5, 2021
looks like no matter how much we try to apply fixes, google merchant is still disapproving our products.. I have spent over two months trying all different possible fixes with no luck.. we came to the point where it's really useless using the app! and time-wasting for us really. We are now syncing our products through a google sheet which seem to work, I would love it if the app is working and saves me all the google sheet hassle as well as getting all the consolidated metrics on Shopify Dashboard but it doesn't seem to be possible...
Hey there! Thanks for the feedback. While we at Shopify developed the app itself, we don't oversee the product approval process itself. That said, we do have some good insights into why products may have been disapproved and I've sent you an email so that we can get this sorted out for you. Looking forward to hearing from you! | Jake, Support Specialist
June 3, 2021
doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Spencer | Shopify
May 28, 2021
Terrible for custom products. Our store has over 5000 custom products and due to there being no GTIN / Barcode, the products are being rejected by Google Merchant Center. Shopify's solutions is to MANUALLY SET all 5000+ products as 'Custom Products' in the backend. That's an awful solution to integrating with Google Merchant Center and is going to force us to look for third-party solutions.
May 24, 2021
My ad account has been suspended due to no GTIN, MPN, code and I have custom products. This is very frustrating. Google has given me instruction on editing the API feed to - but that does not seem possible.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a Google account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Robyn | Shopify
May 10, 2021
I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.
Hi there! Thanks for taking the time to share your feedback! Although it isn't possible to add Google product attributes at a collection level, this can be done using the Bulk Editing tool in the Google Channel or by editing the Google fields on the product pages. I'll be following up with you via email to offer assistance to help you get set up and would be happy to share your feedback with our developers to take into consideration for future improvements. Chat soon! Nidhi | Support Specialist
May 8, 2021
the app has a lot of bugs with it. the GTIN information is filled in completely and 2 days later it shows the data blank even though it is fully populated. The items not approved either lack a reason or has inaccurate information.
May 7, 2021
This app does not approve several items and it doesn't tell you how to fix the issue. Also, items do not show up on Google Shopping.
Hey there, Thanks for taking the time to leave a review! Totally understand that you'd like for products to be approved and displaying on Google's Shopping tab - there could be a few different reasons for products to not appear, I'd be happy to investigate further with you. I've sent you an email to gather some more context about the issue and I look forward to getting this figured out at the earliest! Chat soon! Nidhi | Shopify Support Specialist
May 6, 2021
Been trying all day to speak with support about how I've been having an issue with the Google Shopping App in our Shopify store. No matter how much I shorten the product description, the warning always appears stating that the description is too long. Nobody seems to know what to do and I keep getting sent back and forth to different support people as Shopify and Google support point the finger at each other and shrugging off the problem as "not theirs"
May 6, 2021
Google flagged all of my handmade by myself products as misrepresented, and then failed to provide me with a solution to fix them
Hey there, Thanks for taking the time to leave a review! I've sent you an email detailing some ways to get in touch with Google directly in order to get this solved. I look forward to hearing from you! - Jake, Shopify Support Specialist
April 19, 2021
Google Product Category Fields doens't work. No matter what kind of category you fill in... It doens't sync.. so dynamic remarkting doesnt work properly.. Syncing with merchant is very slow... buggy. Please work on category syncing...
March 1, 2021
It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app
Hey there, Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing. I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence. Kevin | Shopify
Feb. 24, 2021
I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my credit card information, making sure I do not have multiple ad accounts, and still cannot use Google Ads. The merchandise is not showing up in this app like it is supposed to. I really do not see how I benefit from the app and I see no purpose in having it. Not sure if this is a Shopify issue or a Google issue, in terms on how they connect. I just know I have no issues with using Facebook for virtually the same thing. I know I am not the biggest business, but Google needs to make things a little more user friendly.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable and truly appreciated. I'm sorry to hear of the struggles you are facing with the Ads account suspension. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify