Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,668
chart
#110
All reviews
Rating Breakdown
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June 24, 2022
I have also gotten zero results from this app. If someone can follow up with me via email that would be awesome. I don't think I have anything left to fix, but am not getting results. Thanks
Hi there, Thank you for taking the time to leave a review for our app. My name is William with the marketplaces team at Shopify and I'll take a look over your store and follow up with a direct email to ensure that we can discuss the account specific details. We definitely want to ensure the app works correctly for you so watch out for my email shortly. William | Marketplaces Support Specialist Shopify
June 22, 2022
So for 18 month this app performed really well. impressions were decent and conversions were running at good levels. but then we dropped from average 80k impressions a month to 4k a month and the last 10 days zero. Cant get hold of google to resolve. It wont let me delete the campaign so I cant start a new one. you cant pause it and start a new one. all become a pointless exercise and waste of time.
Hello there, Chris here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Chris | Shopify Marketplace Specialist
June 21, 2022
I thought this app helps with connecting your products from Shopify to google and that you get the customers through google to your shop on Shopify. Only have experienced problems all the time. Can't get the errors fixed. Doesn't want to accept the shipping method or tax, Very frustating. Most of the products are pending etc. Went through the whole process to figure it all out and get set up and still not getting any use out of it. Very disappointing.
Hi there, William here from Shopify support, thanks for taking the time to leave a review for our app. The errors you've listed here do seem pretty typical if you've recently onboarded with the app and I'd love to help you out with these. Please watch out for an email followup from me to discuss the specifics of your store. William | Marketplaces Support Specialist Shopify
June 19, 2022
I can't believe Shopify hasn't addressed the issues with this app! I have over 2k+ errors for books stating GTIN/ISBN error despite having the information needed in the sku/upc field. Big let down
Hello there, Chris here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Chris | Shopify Marketplace Specialist
June 18, 2022
I have had nothing but issues with this app. I have made all the requested changes, still not able to get it up and running correctly. I have even had an e-comm professional help me build my shopify account and install this app. Still doesn't work. About ready to give up.
Hey there, Charlotte here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help. Charlotte | Shopify
June 17, 2022
This app is not working. Our product have been showing as pending for over 2 weeks. We have reached out to support many times to see how to fix the errors with no help. Is there a shopify expert that can help let us understand what the issue is? This is the worst marketing experience ever. We are loosing money trying to figure it out.
Hi there! Paola here with Shopify. Thank you for taking the time to tell us about your experience with our app. I completely understand your concern about your products being on a pending status for 2 weeks and I will be reaching out to you shortly through email so we can address that issue. I want to make sure you have all the tools to take the most out of the Google Channel app. I look forward to talking to you soon! Paola | Shopify Support
June 17, 2022
I found that more of my products were not uploading to GMC, and I even changed my products many times!!! And I have all my items approved in GMC, but in this app, it says my items are not approved.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
June 16, 2022
This app is not working. I've had it installed for months and although it says 250+ products are listed, none of them show up in the Google shopping tab. When I go into the edit page on Shopify for my products, it's difficult to actually fix many of the problems that Google apparently has with my listings. But even if I add size, category, GTINs, etc. The listings are still no where to be seen.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help. Thomas | Shopify
June 14, 2022
I used the application to connect with my Google channel but it doesn't send correctly the product feed to google merchant center when my products have variants, it appears error in all my products "Product availability needs to match your product landing page." and I can't create ads. I have invested many hours in reviewing the products without being able to publish them. I'm sorry but it doesn't work for me.
Hi there, Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm sorry to hear that you're having trouble publishing products. I've followed up with you over email to open up the lines of communication and to offer further support. Vance | Shopify
June 12, 2022
This app will break the sales tax calculations in the product feed, by overwriting your Google Merchant Center sales tax settings. Once broken, Google will send you a warning of account suspension for incorrect sales tax calculations. (Long story short: it will not apply sales tax to shipping for states where that's required, no matter what you do to force it.) Shopify support will not help you, and they will spend 2 weeks trying to convince you that it's your fault. It's not, their app has a bug which they refuse to fix or acknowledge. Multiple threads on the Shopify community boards will confirm this. I used the app "Multiple Google Shopping Feeds" instead and it worked right away. Save yourself and do not use Shopify's Google channel app.
Hey there, Vance here from Shopify. Thanks for providing feedback. We're sorry to hear that you faced sales tax issues when using the Google channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to you shortly to open a line of communication to see if I can be of further assistance. Vance | Shopify
June 9, 2022
Useless. Many non-functional features. 1-We have GTIN barcodes in all products and keeps saying missing GTIN. 2-On a product we select the correct Age and Gender to the product, we save, but then we go back to the product and stills not showing our selection. Needless to say that then Google will not have those product details. ...and more... Not worth of the Shopify brand. A "stain". The worse: look at the reviews, since long time reported problems, and Shopify does NOTHING to improve it.
June 9, 2022
This app does nothing for me AT ALL! I have installed, un-installed, and re-installed several times and I keep getting notifications saying my account was suspended and does not meet the requirements. Every time I tried to claim my website, it keeps saying my meta tags are not correct. I'm done with this channel.
June 8, 2022
Not a good app for stores with many products. We have more than 10,000 products and were constantly fighting with Google over their numerous automated error alerts. We were threatened several times by Google of removing us from the index all-together. We no longer advertise on Google and don't bother with Google shopping anymore. Shopify is far more flexible with their data requirements than Google is, and so it is far too much work to get every single item to comply with Google. Save yourself a lot of grief and don't install this app.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We're sorry to hear that you ran into issues with Google's policies, while Google is responsible for approving products, we can help to ensure that your products are meeting their requirements. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
June 6, 2022
the app is terrible. it does not update all fields correctly, google is threatening to suspend our account because pricing and GTIN are not being updated. we tried to push our own manual feed, but this can't be a solution, as the APP should automate and send the information correctly to Google. It is literally built by Google and Shopify. How difficult is it to make it work correctly and send all of the information?
Hey there, Charlotte here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help. Charlotte | Shopify
May 27, 2022
This app is broken. Bar codes are not not being assigned to the GTIN. Only allows editing feed data via also broken Shopify bulk editor
Hey there, John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with assigning your GTINs to products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. John | Shopify
May 27, 2022
This the worse app ever. Google suspension my account for misrepresentation. Which is crazy because of my product are clothes, shoes, and handbags.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
May 25, 2022
This app is painstakingly slow when performing bulk updates. Furthermore, Google now requires a GTIN even though an item is not custom and/or a GTIN is not necessary and "Custom Products" are marked "false". I need my products listed on Google, but its suddenly darn near impossible. As another reviewer said, if you have over 1,500 products it's basically useless and I now find myself in quite the predicament.
Hey there, John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the bulk editor. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. John | Shopify
May 23, 2022
Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP
Hey there, Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your data feed. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Chris | Shopify
May 23, 2022
I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below: You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title. In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers: -offer_id: shopify_US_4181554954342_XXXXX -offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support. You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.
Hey there, Charlotte here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. It looks like you shared an email sent by Google's Support team, is that right? Although Google is responsible for all product reviews and approvals, I'll be sending an email out to you shortly to open a line of communication to see how I can help. Charlotte | Shopify
May 22, 2022
That app has gone from average to bad. This is because recent updates make the bulk editor unusable if you have more than 1500 products. You cannot change the width of the columns, cannot filter and if the webpage times out you have to start from page one again. I have 162 pages of products so this is very frustrating. As such I am forced to pay money for a 3rd party app ( I am using 'Feed For Google Shopping' by Simprosys InfoMedia) so I don't waste or lose money with my google shopping campaign. I have advised Shopify Support of my issues and they said it was a caching issue with my browser...