Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,553
chart
#392
All reviews
Review RSS Feed
Dec. 18, 2020
My google account always log out after some time so all product become unavailable on the google channel. Great channel for us to sell but the app have some serious issues. I would like some help here if possible.
Hi there, Jordan here from Shopify. Thank you so much for sharing your experience with us, your feedback is incredibly valuable. I would love to better understand your concerns with the Google Channel app and will send a follow up email where we can discuss this further. Jordan | Shopify
Dec. 5, 2020
Diese App funktioniert einfach nicht. Es wird ein Feed erstellt, der 100% der vom Google Merchant Center abgelehnten Produkte erhält.
Dec. 3, 2020
Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there! Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel. I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication! Best, Charlotte | Shopify Support
Nov. 6, 2020
This app is one huge money loser and waste of time. I'd give it zero stars if I could. Every two weeks your products start to expire until they are all expired because Shopify is unable to fix this app. It's obvious when it happens because your sales slow dramatically. It takes days for Shopify support to get back to you, another 2 days for the feed to upload completely again. Each time you contact them they give you some big excuse or explanation about how the app has been fixed. Two weeks later the same thing happens. I find this app just a larger reflection of Shopify now. Competitors are far better. All they care about is making money for themselves at the expense of its customers. I'm really, really fed up with this.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the ongoing struggles you are facing with expiring products. I'm going to look into this and follow up with you in an email. Hopefully we can open up the lines of communication here and I can see if I can help you any further to avoid this happening again. Robyn | Shopify
Oct. 14, 2020
I used this app and my products were all the time not approved... I uninstalled the app and now I lost google console.
Hey there, Nidhi from Shopify Support here. Thank you for taking the time to share your feedback and I'm sorry to hear that you have had trouble getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. I look forward to chatting with you! Nidhi | Shopify
Sept. 12, 2020
Not quite sure what I'm doing wrong, but regardless of the budget I get almost no traffic. I have been using Facebook ads (until recently with the error bans) for about three years and get much better return on investment which is easy considering I get nothing from this app.
Hey there, John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm sorry to hear you are disappointed with the Campaign you are running so far. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with improving your product data in case you are missing any required information. John R | Shopify
Sept. 5, 2020
Been working with this app for 6 weeks and can't get my products to be approved for Enhanced Listings. 100% listed as "ineligible for enhanced listing," "Severity - Disapproved" at the Merchants Center, yet I meet all the Google requirements. It would seem that I am banned from Enhanced Listings with this app. If so, this is useless.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I am sorry to hear of the struggle you were facing with setting up the app. I understand this decision is made by Google directly but I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Claire l Shopify
Aug. 19, 2020
Having created bespoke pictures of products to fit in with my website, my listings got rejected because of the images. Could not amend feed image details to provide an alternative picture that was OK .
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. If there were changes made to your account settings this can trigger a re-sync which might be what happened here. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Aug. 4, 2020
Can support please get back to me about how to get rid of the active campaign that is left in my shopify admin EVEN AFTER I have deleted the app. No response from app support. I do NOT recommend this app.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with your campaign. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
July 20, 2020
Simple to set up, but doesn't work, seems like a bug to me. The products are not syncing to the Merchant Center. Under each product, it says "Google has noticed that your shop does not meet Google's requirements." Yet, when you look at the Google channel settings it says "Your shop meets Google Merchant Center's basic requirements".
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I understand at the time of your review the app was experiencing some sync issues but these have now been resolved. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end so we can get the channel working for your store. I will send you an email to open up that line of communication! Claire - Shopify
July 14, 2020
okay experience, a few issues getting my products to show on google says my products are not synced, store not setup properly. please help
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with set up and getting your products synced. I understand at the time of the review there was some syncing issues occurring with the Google Channel, but these have been resolved now. I will reach out to you on email to open up a line of communication, and we can see if there is any further assistance you need from our end! Claire - Shopify
June 25, 2020
Every 30 days this app is putting my business in a terrible Setback with lost time and money. This app is supposed to renew the items automatically before they expire, so they are always active. And although I was promised by the support team that this will not reoccur.. It Does. Not only that it happens and I need to keep a daily check on the Merchant account, I’m waiting for days for it to start renewing items, and e-mailing the support team every morning with a screenshot of the merchant account, and every day I have fewer items to advertise less traffic and less or no sales. The time to fix this, the loss of business and money on advertising is overwhelming. A real bad experience.
Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email. Amy l Shopify
June 11, 2020
Estamos revisandola todavia. cuando tengamos la informacion actualizaremos la revision del producto.
May 31, 2020
If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed! Bottom line: the app provides limited functionality and causing a lot of harm
Hi, I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you. It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you. Cíara | Shopify Support
May 12, 2020
If I could give this app negative reviews, I would. Since the latest update, we have had nothing but sync problems, and have now lost THOUSANDS of dollars in sales over the past two weeks because the app doesn't connect or sync to google.
Hi, I'm Cíara from the Shopify Apps team, thanks so much for leaving a review, we really appreciate hearing from our merchants. I know that issues with products not syncing are incredibly frustrating and bad for your business, and I'm going to follow up with you via email so we can make sure it's all been resolved. Keep an eye out for my email, and we'll talk soon. Cíara N Shopify Support
Sept. 17, 2024
Having a nightmare since 14th August the majority of our products have been disapproved in the merchant centre dashboard. We haven't installed any new apps or made any changes to our store so completely confused as to why this has happened! Tried raising a case/support ticket with both Shopify and Google support teams, both pass the buck back to each. Nobody wants to take ownership and sort this mess out, its the worse customer service ever! We have now cancelled all our campaign ads until we can get some resolution. Don't know what else to say.
Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support
May 5, 2020
This app has been helpful in creating Smart Shopping Ads for us. However, we have had an error message on Google Merchant Centre displaying "Pre-emptive item disapproval (availability)" every few months, for several years. The service team continuously re-directs the issue to Google but we strongly believe the issue is the mapping of the Availability field. If this gets mapped across correctly, then our feed will reflect our data in Shopify. Has anyone else experienced the same issue?
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving your review, we appreciate all the feedback we can get. This is a pretty unusual error, and I'm going to send you an email to follow up directly, so we can get to the bottom of the error and get this resolved for you. I know these kind of issues aren't ideal, and I want to fix it. Keep an eye out for the email from me, and we'll talk soon. Cíara N Shopify Support
April 29, 2020
Solo disponible para EEUU por lo cual no se pudo concluir el proceso de registro y de actualización de los productos
April 26, 2020
I have problem with sync products to Google Merchant, and need help from Google Shopping expert. My given support is WAITING, and until now my products still can not be sync. Not completely solution support.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving a review for us today. We really appreciate hearing from our merchants! I'm going to take a look through your Google Shopping app and see if I can figure out what is going on with those products failing to sync to Google in a timely manner. I'll follow up with you via e-mail once I have a little bit more information! Keep an eye out for that message, Jonathan E. | Shopify Support Guru
April 11, 2020
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team. I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them. While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center! I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message. Talk soon, Jonathan E. | Shopify Support Guru