Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,668
chart
#110
All reviews
Rating Breakdown
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May 21, 2022
Google et shopify vous propose une application qui configure mal vos campagne et personne peut vous aider à résoudre le problème...
May 21, 2022
Haven't been approved because I sell products that go against the standards of google. Check out gocrossbow.com and see for yourself.
May 19, 2022
I have had a horrible experience they keep suspending my website. I have included all the policy and information required and I keep getting denied. My pictures have been pending for 2 weeks now with no details on what else to do and now I can't ask for another review. I have tried to complete all the fixes required. Now my account is suspended. I need help these codes make it impossible for an average Joe to set-up this website without adding more cost for a expert. I need HELP!!!!!!
Hi there, William here from the Marketplaces team at Shopify. Thank you for taking the time to leave a review about our app, this definitely helps to find the pain points for our merchants. While we don't make the decision as to suspending or reinstating Google accounts we can help you review your account for potential changes. I'll reach out to you via email to discuss your specific account. William | Marketplaces Support Specialist Shopify
May 18, 2022
Diese App verursacht schwerwiegende Probleme bei den Artikeldaten, so dass sämtliche Artikel von Google abgelehnt werden. Dies hat zur Folge, dass das Merchants Konto suspendiert wurde.
May 16, 2022
SAME AS OTHERS very terrible experience they keep suspending my new website ive included all the policy and information and still keep getting denied claiming misrepresentation with no details on what else to do and now i dont see a way to ask for another review anymore
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
May 16, 2022
very terrible experience they keep suspending my new website ive included all the policy and information and still keep getting denied claiming misrepresentation with no details on what else to do and now i dont see a way to ask for another review anymore
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
May 14, 2022
Google suspended my account claiming I had a parked domain... which is not true. I contacted their customer service which was no help. I've now given up and deleted the app. I should have just taken the hint from the previous reviews and avoided this all together.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
May 13, 2022
Thet have suspended my Account for Policy Violation: Website needs to be improved but won't help me identify what to fix. I have mailed several times but they only redirect me to the same page that wont helt me. Highly disappointed.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
May 13, 2022
They suspended my account for misrepresentation, but won't help me identify what to fix if anything. Highly disappointed.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
May 11, 2022
Google Channel has suspended my account due to misrepresentation, which all fields they require is has been added. Plus GTIN is on all products but still not accepting it. Google help is of no help at all
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the suspension of the Google account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
May 9, 2022
Our website has been established for a long time, but google merchant center has been suspended because of "Misrepresentation". Is this because of the use of shopify? Or what is the reason, can you help me? We opened a one-year shopify package at one time, but because of this reason, we have been unable to start the project.
Hi there, Chris here with Shopify support, I work on the Marketplaces team at Shopify. We appreciate the feedback regarding the misrepresentation suspension, we're always trying to improve our app to prevent this from occurring. I'll reach out to you directly to follow up because there is information specific to your store for this type of account action, please look out for my email. Chris | Marketplaces Support Specialist Shopify
May 9, 2022
very bad experience. Not approving my product. It keeps showing pending. I made all changes but still not approved.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing getting your products approved. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
May 7, 2022
it doesn't work, it says that all my products are a form of misrepresentation and when I try to contact google they suspend my account and are not offering any form of help.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
April 29, 2022
It keep saying suspended due to misrepresentation. They told me to make sure I have my contact information visible along with the refund policy and shipping policy. I made sure all of that was there in multiple places. Still not approved.
Hi there, William here with Shopify support, I work on the Marketplaces team at Shopify. We appreciate the feedback regarding the misrepresentation suspension, we're always trying to improve our app to prevent this from occurring. I'll reach out to you directly to follow up because there is information specific to your store for this type of account action, please look out for my email. William | Marketplaces Support Specialist Shopify
April 29, 2022
Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP
Hi there, My name is William a support specialist with the Marketplaces team at Shopify. Thank you for taking the time to review our app and I would definitely like to get this issue resolved for you. Since it is specific to the item attributes in your store I'll reach out to you directly with some advice for how to proceed, please look out for my email. William | Marketplaces Support Specialist Shopify
April 28, 2022
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there, My name is William with the Shopify Marketplaces team, this app is actually made and supported by Shopify not Google. As such we would not have the specific reason for your suspension. We do typically provide some steps to mitigate misrepresentation suspensions but the final decision rests with Google. I will still reach out to you to discuss your store specific details. William | Marketplaces Support Specialist Shopify
April 29, 2022
HORRIBLE!! The customer service on this app is terrible. I received 20 plus messages. Store connected, store suspended, store connected again, someone claimed your URL (it was ME)... Just horrible. Shopify needs to get with Google to correct this. I have been dealing with this for two weeks. Every SINGLE day I get a different message from them. Accepted...Suspended...Misrepresentation...claim website. The cycle continues. Shopify just tells you to contact Google. This is an APP issue
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
April 24, 2022
I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended
Hi there, Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can. Thomas | Shopify
April 21, 2022
This app is simply a disaster. One and the only reason I had it installed in the first place was to use it as a feed to Merchant Centre. I've never tried to use it for the actual campaigns due to the numerous horror stories related to the rapid cleaning of account balances without any results or control over the campaigns. Once I started to seriously use the data provided by the feed I discovered that the app has been has been stripped of the customisation functions necessary to use it properly as a functioning feed. BTW If you're brave enough to run any campaigns on it, good luck since the data necessary to optimise them is not there. Moreover, if you're trying to get any support Shopify will send you to Google and Google will send you back to Shopify, at the end of the day Shopify will say that you should get some other paid apps to get it to work.
Hi there, Thank you for your feedback regarding the channel and how we can improve the features of the smart shopping campaign included in the app. Feedback regarding missing features can be passed to the development team but I wanted to reach out to see if we can improve your experience with the everyday functions of the app such as the sync to Google merchant center. I'm going to send you an email followup to discuss the account specific details. William | Marketplaces Support Specialist Shopify
April 21, 2022
Had nothing but problems since I changed my domain and now my Merchant account is suspended. Have tried asking for a review as my listings are the same across all my seller platforms, but Google just happen to have a problem with my Shopify account, and trying to speak to a human being is nigh on impossible. You just get the standard email reply which is NO HELP WHATSOEVER to someone who doesn't speak nor understand jargon. Strange how my listings show up just fine on Bing!
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify