Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,663
chart
#135
All reviews
Review RSS Feed
Feb. 20, 2021
Worst experience. Made 2 accounts was fine then got suspended on one for suspicous payment even though both accounts are on the same debit card? 1 day later my merch center got suspended for terms and conditions as well as my 2nd google ad account? Reach out to fix issue and google said I need to work on my merch account but the link from the merch center was causing my google ad account to be suspended. So i listened to Google and in the mean time unlinked my account and it was unsuspended!!!! 2 hours later it gets suspended for Circumventing???? I have done nothing but try and resolve this with google and never tried to be sneaky and make another account or anything. I have worked so hard and try so hard to email google for help and all i get back is an automated email saying your still suspending and it will remain that way till you fix whatever you need to even though it tells me nothing about what to possibly fix to get things working. Waisted so much time when I did nothing wrong I made 1 ad that ran for probably 12 hours. Waisted so much of my time.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended account. I'm going to look into this and follow up with you in an email to open up the lines of communication so I can see if I can help you any further. Robyn | Shopify
Feb. 19, 2021
working fine atm. We're having issues with merchant connection between shopify and google. There are too many barriers in place.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting Shopify and Google connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Feb. 11, 2021
app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Jan. 31, 2021
its worst channel ever unfriendly UX AND service very unprofessional looks like google got enough money to care about any of us I recommend avoid this Chanel
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Dec. 19, 2020
Be very care with your ad budget. There is a several day lag between what you see in Shopify and what is going on with your actual google ads account. By the time it catches up, that ad that shows not spending the daily budget has maxed out the budget for the last several days. This lead to spending a bunch of money while showing very poor results in the end.
Hi there, Jordan here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is very important. It is concerning to hear about the ad budgets lag. I will send you an email to open the lines of communication to see if we can further assist you with this matter. Jordan l Shopify
Dec. 18, 2020
My google account always log out after some time so all product become unavailable on the google channel. Great channel for us to sell but the app have some serious issues. I would like some help here if possible.
Hi there, Jordan here from Shopify. Thank you so much for sharing your experience with us, your feedback is incredibly valuable. I would love to better understand your concerns with the Google Channel app and will send a follow up email where we can discuss this further. Jordan | Shopify
Dec. 5, 2020
Diese App funktioniert einfach nicht. Es wird ein Feed erstellt, der 100% der vom Google Merchant Center abgelehnten Produkte erhält.
Dec. 3, 2020
Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there! Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel. I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication! Best, Charlotte | Shopify Support
Nov. 6, 2020
This app is one huge money loser and waste of time. I'd give it zero stars if I could. Every two weeks your products start to expire until they are all expired because Shopify is unable to fix this app. It's obvious when it happens because your sales slow dramatically. It takes days for Shopify support to get back to you, another 2 days for the feed to upload completely again. Each time you contact them they give you some big excuse or explanation about how the app has been fixed. Two weeks later the same thing happens. I find this app just a larger reflection of Shopify now. Competitors are far better. All they care about is making money for themselves at the expense of its customers. I'm really, really fed up with this.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the ongoing struggles you are facing with expiring products. I'm going to look into this and follow up with you in an email. Hopefully we can open up the lines of communication here and I can see if I can help you any further to avoid this happening again. Robyn | Shopify
Oct. 14, 2020
I used this app and my products were all the time not approved... I uninstalled the app and now I lost google console.
Hey there, Nidhi from Shopify Support here. Thank you for taking the time to share your feedback and I'm sorry to hear that you have had trouble getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. I look forward to chatting with you! Nidhi | Shopify
Sept. 12, 2020
Not quite sure what I'm doing wrong, but regardless of the budget I get almost no traffic. I have been using Facebook ads (until recently with the error bans) for about three years and get much better return on investment which is easy considering I get nothing from this app.
Hey there, John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm sorry to hear you are disappointed with the Campaign you are running so far. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with improving your product data in case you are missing any required information. John R | Shopify
Sept. 5, 2020
Been working with this app for 6 weeks and can't get my products to be approved for Enhanced Listings. 100% listed as "ineligible for enhanced listing," "Severity - Disapproved" at the Merchants Center, yet I meet all the Google requirements. It would seem that I am banned from Enhanced Listings with this app. If so, this is useless.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I am sorry to hear of the struggle you were facing with setting up the app. I understand this decision is made by Google directly but I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Claire l Shopify
Aug. 19, 2020
Having created bespoke pictures of products to fit in with my website, my listings got rejected because of the images. Could not amend feed image details to provide an alternative picture that was OK .
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. If there were changes made to your account settings this can trigger a re-sync which might be what happened here. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Aug. 4, 2020
Can support please get back to me about how to get rid of the active campaign that is left in my shopify admin EVEN AFTER I have deleted the app. No response from app support. I do NOT recommend this app.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with your campaign. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
July 20, 2020
Simple to set up, but doesn't work, seems like a bug to me. The products are not syncing to the Merchant Center. Under each product, it says "Google has noticed that your shop does not meet Google's requirements." Yet, when you look at the Google channel settings it says "Your shop meets Google Merchant Center's basic requirements".
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I understand at the time of your review the app was experiencing some sync issues but these have now been resolved. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end so we can get the channel working for your store. I will send you an email to open up that line of communication! Claire - Shopify
July 14, 2020
okay experience, a few issues getting my products to show on google says my products are not synced, store not setup properly. please help
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with set up and getting your products synced. I understand at the time of the review there was some syncing issues occurring with the Google Channel, but these have been resolved now. I will reach out to you on email to open up a line of communication, and we can see if there is any further assistance you need from our end! Claire - Shopify
June 25, 2020
Every 30 days this app is putting my business in a terrible Setback with lost time and money. This app is supposed to renew the items automatically before they expire, so they are always active. And although I was promised by the support team that this will not reoccur.. It Does. Not only that it happens and I need to keep a daily check on the Merchant account, I’m waiting for days for it to start renewing items, and e-mailing the support team every morning with a screenshot of the merchant account, and every day I have fewer items to advertise less traffic and less or no sales. The time to fix this, the loss of business and money on advertising is overwhelming. A real bad experience.
Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email. Amy l Shopify
May 31, 2020
If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed! Bottom line: the app provides limited functionality and causing a lot of harm
Hi, I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you. It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you. Cíara | Shopify Support
May 12, 2020
If I could give this app negative reviews, I would. Since the latest update, we have had nothing but sync problems, and have now lost THOUSANDS of dollars in sales over the past two weeks because the app doesn't connect or sync to google.
Hi, I'm Cíara from the Shopify Apps team, thanks so much for leaving a review, we really appreciate hearing from our merchants. I know that issues with products not syncing are incredibly frustrating and bad for your business, and I'm going to follow up with you via email so we can make sure it's all been resolved. Keep an eye out for my email, and we'll talk soon. Cíara N Shopify Support
Sept. 17, 2024
Having a nightmare since 14th August the majority of our products have been disapproved in the merchant centre dashboard. We haven't installed any new apps or made any changes to our store so completely confused as to why this has happened! Tried raising a case/support ticket with both Shopify and Google support teams, both pass the buck back to each. Nobody wants to take ownership and sort this mess out, its the worse customer service ever! We have now cancelled all our campaign ads until we can get some resolution. Don't know what else to say.
Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support