Google & YouTube

Oct. 11, 2018

The app doesn't work we lost our product feed and won't be able to do campaigns properly, why did you force us to change to this app?

Oct. 11, 2018

Do not use this app. IT shows up first because its a Shopify made app. The reviews are true. It is buggy and does not work properly. There are others out there that dont charge much that will be reliable. We lost a month worth of google shopping sales (did not realize was not working until pulling monthly report) due to this app not syncing and disabling our shopping campaigns by default. Save yourself the trouble and pay a few bucks for a working app. Even Shopify support admitted it has issues and recommended another app. You have been warned....

Oct. 11, 2018

I can see every store is having the same issue, I have uninstalled the old app but the new one isn't working.. great move Google... Get this fixed ASAP and stop costing us sales!

Oct. 11, 2018

NOT working as I uninstalled the previous version, then installed the supposed to be new version... as another reviewer mentioned " It now throws an error on installation, yet Shopify is requiring it's installation by the end of October. Why is this going so badly?" Not sure what's going on here and I hope they fix it soon. :-(

Oct. 11, 2018

Uninstalled because it clearly wasn't ready for use. It now throws an error on installation, yet Shopify are requiring it's installation by the end of October. Why is this going so badly?

Oct. 11, 2018

Do not install this app. I am paying more money, for less viability, and am unable to modify any of the options to optimize the products being sold, can't use radius targeting, can't edit AD schedule etc. The products don't sync to your feed and it DELETES your existing feeds, so you pretty much have to start from scratch with your google merchant account if you use this app. 0/5

Oct. 9, 2018

Do not use this app. We enabled the smart campaign which added a bunch of pixels and tags to our site - there was no documentation or notice that this was happening. The tags inflated the conversions across all campaigns in the google account (other PPC campaigns and display). This created huge confusion, led to us increasing budgets, losing money, etc.

Dec. 17, 2020

I installed this app and it worked fine for a bit but suddenly stopped syncing the product and dropped to just 9 product out of 1500. No explanation and mid December after what has been a hell of a year. Shopify have no clue about what happened.

Oct. 8, 2018

This app works very poorly for unique used or vintage items. Many important Google Merchant fields are not available to be set from within Shopify or even by uploading a product .csv to Shopify. Alternative feed files uploaded to Google fail because the app will not upload "failed" objects to be amended by the alternative feed. It's very sad that Shopify can't get this working well when many independent app providers can.

Oct. 8, 2018

Installed this app, setup everything, but does not sync any products. I have 0 products synced from Shopify to Merchant Center

Oct. 11, 2018

Love the idea of adding another sales channel to my shopify webstore. However, as many here have stated, I could not get the app to sync properly to my website. It gives me an error message and the Google folks weren't a lot of help either. Told me it's a shopify issue. Can't get through to shopify on the phone. I have worked on this for several hours and I'm done! Deleting the app. Should have review the 1.4 stars first..... My bad!

Jan. 19, 2019

It just gets worse, I have my Merchant Centre Dashboard showing 25 products (100 variants) as disapproved and yet the app is showing only 3 products disapproved and has been for days. No if I work off the app I have no idea that I'm not showing 22 products in my current campaign. Seriously guys, Google Shopping is hard enough to work with in the first place! Dear Shopify, Please find the people that wrote this app and SACK THEM NOW! After years of using the old app I had set up a small subset of products to send to the merchant centre (using collection "Google Shopping") So what does this thing do? It dumps all my products across and I have to go through and remove them. Using the app to modify and remove products is a nightmare, full of bugs and QA misses, testing must have been non-existent. When you hit the next page arrow it just brings the first page back. It really scares me that Shopify would let this through, hopefully it is not reflected across other aspects of the platform,

Oct. 5, 2018

This does not function as a reliable ad service. I am paying more money, for less viability, and am unable to modify any of the options to optimize the products being sold. This needs to be corrected by Shopify as soon as possible. I am not able to access any of my old ads due to the update and have no means of correcting this with Google. How much did Google pay you to do this Shopify? I may have to move my store if this isn't corrected within the next few days. Not happy at all.

Oct. 5, 2018

I deleted the old version and installed this because it said the old version was an unsupported version. I used to be able to select just one collection to advertise, but those controls are now gone and all products are being shown. Cannot change any settings in AdWords except the name of the new campaign that this app sets up. Once setup, cannot change locations, bids, schedule, etc. This seems like it was made for users with no previous Shopping campaign experience. Total disappointment.

Oct. 19, 2018

This app is 100% unreliable, very different from the previous one, the shipping rate it synchs "automatically" with google merchant are totally random. DO NOT INSTALL IT IF YOU WANT TO WORK ON ADWORDS! It is not possible to go back to the previous one. The shipping it automatically set are wrong, there is no way to edit it manually the result is my customers see a 7,89€ shipping rate on Google shopping instead of the 4,89€. I am furious with Shopify for forcing me to update this app and I believe that after the very poor support I had in this 2 weeks they deserve to be considered a not reliable partner for a serious online business. After two year of stupid limitation I am finally changing platform!

Oct. 3, 2018

No ability to edit feed parameters, 'Smart' shopping campaign completely opaque, can't filter products from the Google Shopping app - and as a result of being unable to edit the feed, also can't make use of Merchant Center. So... basically no functionality whatsoever. Absolute garbage.

Oct. 3, 2018

Hände weg von diesem Müll. Verursacht nicht nachvollziehbare Fehler und ist so gut wie garnicht administrierbar. Shopify hat sich hier ein riesiges, faules Ei ins Nest gelegt.

Oct. 3, 2018

After using the old shopping feed for some time we moved to the "new" version. We immediately saw a huge dive in sales. I gave the app about 3 months and was only able to recover a portion of where we were at before switching. The main problem is the lack of control with the new "Smart" shopping campaign this app forces you into; no negative keywords, no control on where the ads are placed, ect. Looking for a different app or will just have to manually feed then info in until shopify fixes the problems. Big waste of money here.

Oct. 2, 2018

Awful! Compared to the old version, we've gone from 60-90 clicks a day to 5-7 clicks a day = no sales. Fix it Shopify! Just to update, we went from plenty of orders a day to with the old Google Shopping app to an order every 3-4 days with this new 'improved' one. Switched to the 'Google Shopping Feed' app by another developer at lunchtime and had 3 orders and 50 visits in the same afternoon. Says it all...

Aug. 19, 2021

Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.