Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,672
chart
#110
All reviews
Rating Breakdown
Review RSS Feed
Oct. 29, 2021
Our Google Merchant centre and Google ads account got suspended, as soon as we installed this. Shopify experts should evaluate each app before launching. It's so disappointing.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there. Adil | Shopify
Oct. 29, 2021
I find it quite disappointing that because our store currency is in Naira which is because we are in Nigeria, we are unable to use this application. We tick all the boxes and have been using Shopify for 3 years. I do think this discrimination is unfair and we have been trying to use this for over a year now. Would be great if this can be reviewed
Hello, Jacky here from Shopify. Thanks for taking the time to submit your feedback. At the time of this reply, Nigeria is listed as a beta country of sale on Google and the Google channel does not support those countries. I will follow up with you over email to open up the lines of communication. Jacky | Shopify
Oct. 28, 2021
The product sync suddenly lost connection without any notification. We have lost significant revenue because of this. And as at today, around half month after the issue happen, there is no update from Shopify and no one contacted us. I am desperately looking for solution but could not find any. Seriously disappointed.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the syncing issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there. Adil | Shopify
Oct. 27, 2021
All products are not syncing anymore. I am losing revenue because of this issue. Contact me asap please
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the syncing issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there. Adil | Shopify
Oct. 26, 2021
I am Having A Terrible Experience. From The 1st October My products stopped syncing to Google. Almost 6000 Products, I called Google, Shopify & no one can seem to assist me. I am losing Revenue and cant get the feed back up.
Hi there, Cathal here from Shopify. Thanks for taking the time to leave feedback about the Google Channel. We definitely want to help you resolve this issue so I will be taking a look into this and will reach out to you directly by email shortly. All the best, Cathal L Support Specialist Shopify
Oct. 24, 2021
This app has never worked properly and i end up with a misrepresentation violation from google which suspends my account. Its quite frustrating as google never actually tells you what you have done wrong
Hi there! Paola here from Shopify. I understand how frustrating it is to not know why your account was suspended due to Misrepresentation. Google does not share with us at Shopify why an account was suspended. Our app only reflects their decision. With that being said, I'm happy to share with some suggestions based on our experience. I will be following up with you through email shortly. I look forward to chatting with you! Paola | Shopify
Oct. 22, 2021
I would like to know why Google is all of a sudden claiming misrepresentation on so many including us. What is going on? Why are suspended? Why should I continue to do business with Google at all?
Hello there! Paola here from Shopify! I understand your Google Merchant Center account was suspended due to Misrepresentation and I know this is very frustrating. Google does not share with us at Shopify the reasons why they suspend an account. However, I'm happy to share with you some suggestions on how to handle this situation. I will be reaching out to you shortly via email. I look forward to chatting with you! Paola | Shopify
Oct. 20, 2021
Same issues. Does not work. Google requires GTIN codes and if left empty all your products will be disapproved. I create custom products and it doesn't work.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products approved with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved. Jason | Shopify
Oct. 20, 2021
Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah. Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google). Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know. Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy. In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations. If business partners cannot trust each other, it's time to separate.
Hello there, Paola here from Shopify. Thank you for taking the time to provide feedback on your experience. I completely understand how frustrating this experience was for you. Although Shopify has no participation in Google Merchant Center Account's suspensions and Google does not share with us the reasons why they suspended an account for Misrepresentation, I'm happy to share some suggestions based on our experiences. I will be reaching out to you shortly through email. Looking forward to chatting with you! Paola | Shopify
Oct. 18, 2021
Simply does not work. Google requires a GTIN code and if left empty all your products will be disaaproved. Also takes a week for the feed to load any changes and review. Not worth the effort, make use of alternative apps on the App Store to feed to Google
Hi there! Paola here from Shopify. I completely understand that the Google Channel requires lots of details from your product and that this can be an overwhelming experience. However, the app was build with your feed's best performance in mind. If you are selling custom products that do not have GTIN, you can still use the Google Channel. I will be sending you an email shortly with more details and the steps. I want to make sure you are able to take full advantage of our app if you still wish to do so! I look forwarding to talking to you soon! Paola | Shopify Support Specialist
Oct. 12, 2021
I am very very unhappy. This app had a bug of which they did not inform their clients about and all my products expired off Google (after running smoothly for years). That led to my Google Business account being unverified and disappearing off Google and now the only way I can get verified is by postcard (22 days waiting period, if it ever arrives) I have lost SOOOO much money and my Google rankings that I worked so hard on are all gone. I have send support requests and no one from this app even bothered to get back to me. I would not recommend this app as their clients are not important to them. They killed my Business.
Hi there, William here from Shopify, we're sorry that you haven't received the level of support you were expecting and we're definitely interested to hear more about what happened with your account. Since this has information specific to your accounts I will reach out over email to discuss further, please look out for that email and we'll bring any feedback to the developers to investigate. William | Shopify Support Specialist
Oct. 6, 2021
All products not synced with Google Merchant Center. Reached out to support more than a week ago and no replies till date. Sad to say that customer service seems to be non existent
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products synced with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved. Jason | Shopify
Sept. 28, 2021
728 products still not published to Google. I have done what it has requested and changed/ added details for each product but still not approved and still products pending! Complete waste of time. It looks like everyone else is having the same issue. You need to sort this out as soon as possible.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing approving your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
Sept. 26, 2021
100 percent of our products are custom, when Shopify updated this app a few months ago, I lost thousands $$$ since then on unperforming ads and loss of traffic, since then do to my products were not showing properly on google searches. This is because the app has a bug that its not letting google know that my product identifier does not exist, which means that the app is not letting google know that my products are custom and do not have a GTIN or MPN. After months trying to figure out why my products were not showing consistently with Google, Google told me that do to this issue I am loosing about 80% of my traffic and not getting any organic shopping traffic!!! After speaking with 3 different shopify support agents, Shopify told me the other day that this option is not necessary and will not have any negative effect on my listings. THIS IS NOT TRUE. I manually updated my Google feed with Identifier exist to NO which this APP fails to do and let me believe that it is doing so, Now my two store is starting to show improvements on the listing and orders are coming in more frequently via Google, after months!!!!! Being a small business owner and relying 100% on our online stores to support my family, I feel that Shopify google app and its support let me down. This issue can be tested by going to a product listing - More Actions - Google App and check mark "this is a custom product". This check mark should be letting google know that the product have an "identify exist" with a value of "NO". It doesnt do this update which is a bug on the app that will be affecting ALL shopify users with custom products that are similar to other products. Google app will eventually override my feed via the content API and give me issues again, which is what I am worried about!
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with custom products. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Sept. 25, 2021
Im still waiting for support i got products thats been pending over a week and wont upload to Google or sync correctly products I have deleted days ago are being disapproved even though I have removed them days prior might just have to delete this app and start fresh so my merchant account doesn't get suspended.Shopify needs to get it together and be accountable for issues like this or retire the app because your app is causing alot of peoples accounts to get suspended,you preach about how Google is strict however your support response time is un acceptable waiting for your response will get your account suspended. Best thing to do is delete the app from your store and the products if you see them quickly being disapproved so you dont get your GOOGLE account suspended and just go with a app that you have to pay a couple of bucks,it will be less headache.
Hi there, My name is William with Shopify support, I'm going to reach out to you over email to discuss the account specific details related to your question. We definitely appreciate the feedback about the app and want to get this resolved for you. William | Shopify Support Specialist
Sept. 25, 2021
I spent a year trying to fix this: Account suspended due to policy violation: Misrepresentation error, but every time I ask for re-review Google always sends back requirement. I already fixed those requirements, but Google never said what I have misleading on.
Using app
Over 2 years
Total reviews
1
Average rating
1.0
Hi there, William here from Shopify. The error you mentioned is generated by Google and is not from the Google Channel app itself. While we don't have the ability to change Google's decision we're happy to share our knowledge with you so that you can try again. Since this is specific to your account I will follow up with you in an email shortly to discuss it. William | Shopify Support Specialist
Feb. 1, 2023
Update* 11 months later I tried again. Google couldn't fix tagging issues, couldn't fix feed issues. Couldn't get verified properly. It got to the point i was being advised to "just leave it" and continue setting up paid ads. Considering these things affect cpc and many other factors it not smart for the people who built it to tell you to just leave it with errors and obviously not function correctly. Wasted so many phone calls. They couldn't keep appointments straight. They couldn't keep straight what website they were calling about and I guess they have to rebook for a new day if its not exactly the topic and website they are calling about. Oh and they won't rebook for you over the phone on the call. You have to then play email tag back and fourth for many more days before they set a time. But don't expect to get anything done when they call again! They spend the first 5 min trying to get off the phone and convince you to rebook because they thought it was for another domain or something else they are not able to figure out. I wasted so many phone calls and never got anything even started to be set up. 11 months later and still very bad and nothing set up. older issue below... Won't connect.. I get an error about billing when everything is perfect. I contact shopify they say its an issue with google. (even though its a shopify app) So I contact google, to my surprise they say it's an app that they didn't make so they can't make changes to it. They confirmed everything is set up correct on their end. So I then contact Shopify again, which isn't easy. They say it's google fault but they have no idea why or any idea what to do. Sigh! I Give up, I can tell there is no actual troubleshooting. It's just a computer illiterate person working at home trying to figure out if this goes to tier 2 or not. Shopify you're useless again!!! Oh and to make matters worse all my products are not approved for no reason just like everyone else. Wasted 2 hours and no fix.. time to uninstall
Hi there, William from Shopify support here. I understand that the setup process provided you with an error and in troubleshooting that error it sounds like we missed the mark on the level of support you were expecting. I'd be happy to review this with you and I'll reach out to you via email shortly. Cheers, William | Shopify Support Specialist
Sept. 17, 2021
Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.
Sept. 13, 2021
Parecía que todo saldría perfecto, dando clic por aquí según las indicaciones y pues nada, que hasta me indican que me han suspendido la cuenta, me ayudan por favor.
Sept. 11, 2021
Ürünlerimiz 6 aydır hiç onaylanmadı müşteri hizmetlerine yazıyorum destek yok. Shopify ve Google bu problemi acilen çözüme kavuşturması gerekiyor. Başka web sitesi alt yapı şirketleri bu problemi yaşatmıyor, direk google de reklam verebiliyorsunuz ama shopify da gerçekten çok zor, tüm ürünlerimiz doğru yüklendiğinden eminim ve onaylanmadı, reklam bile veremiyorsunuz. Eğer bu problem çözülmez ise Yakında shopify ile de çalışmayı bırakacağız. Saygılarımızla