Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,332
chart
#180
All reviews
Review RSS Feed
Aug. 19, 2021
Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.
Sept. 27, 2018
What the HECK. This new App creates a Google Shopping 'Smart' Campaign but there's nothing smart about not being able to adjust bids or ANY other settings: bids, keywords, location? Wish I hadn't uninstalled the previous app which worked just fine and gave me good control over the Campaign. Shopify you have to get this sorted
Sept. 26, 2018
Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together
Sept. 26, 2018
POS. Does not work. Won't authenticate even with my master account. To top it off support have said that the old app is removed and well, just this is it. Talk about leaving your customer's out to dry. What a shamefully poor customer experience from Shopify. From the result of a clearly flawed development and release system, to a complete lack of thinking about the customer experience and the issues from their (our) perspective. Shame.
Sept. 25, 2018
does not even connect to google account. Not able to find the old google app that worked so well!!!
Sept. 19, 2018
Was advised in the email from Shopify to upgrade to this channel as the Google Shopping channel will be closed on October 21. First you have to delete your old Google Shopping App - no chance of getting that back. Tried to install the new Google Shopping Channel, doesn't work, has given me a message "Updating your Merchant Center account..." for the past 24 hours. Shopify support unhelpful - told me to delete and re-install. Did not work. Now I have no Google Shopping feed for my google shopping ads, leading to a drop in sales. What a disaster! Thanks Shopify!
Sept. 23, 2018
Was sent an email that the old shopping app is to be stopped 31st October so pretty much forced to go onto this. Spent ages trying to set this up only to discover no multi client account support, absolutely ridiculous...shopify you expect me to create a new email/account for each of my stores?! You must understand there are people out there managing hundreds of client accounts for shopify. Also want to add how stupid it is of shopify to force people to switch to such an inferior app that clearly hasn't been tested or shopify staff haven't been trained properly to support it just before Christmas. It doesn't take many brain cells to realise that for retail stores Christmas is probably at least 80% of annual sales (myself included) then to start from scratch with a new feed (if it even works by then) will take a while to kick-in properly on google shopping. Surely someone might have thought after Christmas would have been a much better idea????!!!! NOPE...
Sept. 18, 2018
It broke my Google Shopping experience. We are forced to upgrade, then it goes ahead and doesn't work. As I use a multi-client Google Merchant Centre this app isn't supported, even though the old one was. I'm literally at a loss as to how this could have happened. At the very least you'd think they'd include the same functionality as the old app.
Sept. 11, 2018
This app is SO Bad. I regret greatly that i removed the old version of Google Shopping. Shopify is no help either. You can't search for products in Google Shopping app and you can't search for categories. :/
Sept. 4, 2018
Google product category doesnt get inserted into generated feeds. Not via Google Shopping app, not via custom generated XML and not via Kit Product feed for Facebook. Tried: {{ GoogleProductCategory | replace: '&', '&' }} {{ product.metafields.google.google_product_type | escape }}
Aug. 16, 2018
Can't use the app because my store does not "Use a supported currency", i'm currently using COP (Colombian Peso)
July 20, 2018
all my products are in Pending and Not Approved, i had change the product info as the app told me, but still NOT APPROVED, i don't know why.
July 19, 2018
The old app was much better. No search option. No Custom labels via bulk csv
July 12, 2018
No Canadian support from a Canadian company. I heard a new app is in the works. Can't come fast enough. This is a simple data feed after all.
June 25, 2018
Don't use this app. It will submit the highest shipping cost (instead of the lowest) to Google. Your product will cost $25 and it will tell Google the shipping will be $75. Nobody will buy your product when they see you charge $75 for shipping. Shopify really needs to get its act together on this one!
June 25, 2018
Products do not sync and I'm unable to see any error messaging or retrigger and upload
June 22, 2018
used to work great for Australian stores (and still does) except they won't let more Australian stores sign up if they're not in USD
June 22, 2018
Shopify stopped using the data from the Google Shopping columns for importing/exporting yet still allows exports, imports and updates of the same data without letting you know that Shopify ignores it for your merchant feed. Wasted days of updating product data before finding out that you have to add/edit everything separately in the Google Shopping channel. As a result - even with the Google Shopping Channel bulk editor -- it becomes a clunky and inefficient process to input data. If you have a lot of products, and want to sell on Google Shopping, be prepared to be very disappointed. Support was of no help and sheepishly declined to have a manager call me after I asked several times for a phone call. He will "speak" to me over email. Straight up negligent development as you can probably tell by the barrage of 1 star reviews in the timeline. Shopify does a great job providing a dull tool every business needs to fail. Marketing in Google Shopping is a necessity. What a disaster.