Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,129
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
Jan. 22, 2021
I used this app but it didn't work for me. My merchant account was suspended immediately but I followed all the Google Shopping Standards. Complete waste of time
Hey there, Kevin here from Shopify support. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google suspending your merchant center account. There is always a reason for a suspension so I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify Support [Contact Us](https://help.shopify.com/questions) | [shopify.com](https://www.shopify.com/)
Jan. 19, 2021
Help me please, I'm in trouble, contact me my dynamic tag events don't work help me fix this please, so i can modify my rating
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is truly appreciated. I'm sorry to hear that you're having issues with dynamic tags and events. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Jan. 11, 2021
I always have a problem with this app , don't understand why it always direct to Google Merchant Centre for product data approval. Whenever I login I am getting this message. Not happy with the service.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with product approval. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Jan. 6, 2021
Google has to many standard and the rip you off with google ads. For the majority of the time that I had my business my account was suspended with them and I got very little help and next to no customer service.
Hey there! Spencer here from Shopify Support. I would be happy to follow up with you and help you with getting your shop approved. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Spencer | Shopify
Dec. 22, 2020
very bad app , very confusing and hard to understand , low ROI , Consider using different ad platforms
Hi there, Jordan here from Shopify. Thank you for taking the time to leave a review. Your feedback is incredibly valuable to us. I'm sorry that your have had a poor experience with the Google Channel. I will send you an email to explore this matter further with you and offer assistance for setting up the app for your store. Jordan | Shopify
Dec. 20, 2020
Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it. I need your help please.
Hi there, Jordan here from Shopify. Thank you for your review. We really appreciate you taking the time to share your rating with us. Your feedback is valuable. I'm sorry to hear that your account has been in the review stage an extended period of time. I will send you an email to open the lines of communication where we can work together to get the app set up and working for your store. Jordan | Shopify
Dec. 19, 2020
Be very care with your ad budget. There is a several day lag between what you see in Shopify and what is going on with your actual google ads account. By the time it catches up, that ad that shows not spending the daily budget has maxed out the budget for the last several days. This lead to spending a bunch of money while showing very poor results in the end.
Hi there, Jordan here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is very important. It is concerning to hear about the ad budgets lag. I will send you an email to open the lines of communication to see if we can further assist you with this matter. Jordan l Shopify
Dec. 18, 2020
My google account always log out after some time so all product become unavailable on the google channel. Great channel for us to sell but the app have some serious issues. I would like some help here if possible.
Hi there, Jordan here from Shopify. Thank you so much for sharing your experience with us, your feedback is incredibly valuable. I would love to better understand your concerns with the Google Channel app and will send a follow up email where we can discuss this further. Jordan | Shopify
Dec. 15, 2020
I tried using this app and had tons of issues with my products being rejected. They don't offer a specific reason as to why your account is being rejected. I tried reaching out to there customer support. That was an absolute nightmare. They don't really help you and were very vague. They told me to read over their policies and sent me a link. I read their policies and couldn't find an issue. The rep told me my landing page was low quality. That was part of the issue. I ask could he clarify what it meant that my landing page was low quality. I was then told he couldn't help me anymore, and they won't lift the suspension on my account, I didn't have a good experience with Google and will stick with Facebook and Instagram.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with setting up the Google Channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Dec. 5, 2020
Diese App funktioniert einfach nicht. Es wird ein Feed erstellt, der 100% der vom Google Merchant Center abgelehnten Produkte erhält.
Dec. 3, 2020
Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there! Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel. I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication! Best, Charlotte | Shopify Support
Nov. 28, 2020
very Bad, the app blocked my ad and i am not sure the reason, please advise what my next action should be
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store. Spencer l Shopify
Nov. 24, 2020
This app simply does not work. It creates a feed that gets 100% of the products rejected by Google Merchant Center.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up and receiving product errors. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Nov. 6, 2020
This app is one huge money loser and waste of time. I'd give it zero stars if I could. Every two weeks your products start to expire until they are all expired because Shopify is unable to fix this app. It's obvious when it happens because your sales slow dramatically. It takes days for Shopify support to get back to you, another 2 days for the feed to upload completely again. Each time you contact them they give you some big excuse or explanation about how the app has been fixed. Two weeks later the same thing happens. I find this app just a larger reflection of Shopify now. Competitors are far better. All they care about is making money for themselves at the expense of its customers. I'm really, really fed up with this.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the ongoing struggles you are facing with expiring products. I'm going to look into this and follow up with you in an email. Hopefully we can open up the lines of communication here and I can see if I can help you any further to avoid this happening again. Robyn | Shopify
Nov. 4, 2020
All they do is reject your product, and suspend your Merchant Center account so you can't advertise on Google
Hey there! Charlotte here from Shopify Support. I would be happy to follow up with you and help you through any errors that you are experiencing. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Charlotte | Shopify
Oct. 27, 2020
I have been trying for over 3-weeks to simply setup my account. My products have repeatedly been rejected for "violating" policy. Yet, I've not been told what the violation is or how to correct it. Finally just deleted the app and moved on.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting your products approved in the Google Merchant Centre. We work pretty hard at helping with approval issues, I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Spencer l Shopify
Oct. 25, 2020
I'm finding this almost impossible to use after a year of trying. I've contacted them and it is all way too technical for me to work through and I have been unsuccessful getting professional help with it either. Really disappointed in this one, I had hoped it would be easy to use.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify
Oct. 20, 2020
I used this app to approve my products for Google Ads. I read reviews where this app did not work, but still gave it a chance. My product was not approved and I was not given a reason to why my product was not approved. Very disappointed with the app, especially because I read the guidelines and I know my product doesn't break any violations.
Hi there, Jordan here from Shopify support. Thank you for taking the time to leave us a review. Your feedback is extremely valuable. I realize that having products disapproved with little information can be challenging and am disheartened to hear that this has shaped your experience with the app. I will send over an email to discuss this further and help get you an email to explore this further with you and would to explore this further with you and help out where possible. Jordan | Shopify
Oct. 16, 2020
I decided to give this a try this week, even after reading all the bad reviews. It was a week of wasted time, I could not get any products approved, my accounts were constantly suspended, yet I could not get any information on the actual violations, only pointed to program policies over and over. Each account, Google Merchant and Google Ads, is dependent upon the other. So, if one account has a suspension, so does the other. I would fix one, and the other one would get a violation. I would fix that, and another violation would pop up. I went over every word of every policy again, and I was not in violation, and there was nothing left to fix. I finally removed the channel from my store. I was very hopeful to have this to grow my new business. I agree with other reviewers. It is very, very difficult to use and to solve the issues the automated system claims you have. Good luck if you try it out.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Oct. 14, 2020
I used this app and my products were all the time not approved... I uninstalled the app and now I lost google console.
Hey there, Nidhi from Shopify Support here. Thank you for taking the time to share your feedback and I'm sorry to hear that you have had trouble getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. I look forward to chatting with you! Nidhi | Shopify