Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,678
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
May 11, 2020
Google ads account was suspended after using this app.. no word from google for weeks on what the issue is so can only assume this app had something to do with it. I sell clothing, jewelry and makeup so not sure what would have gone against any policy.
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving a review for the Google Shopping app, we always want to hear our merchant's experiences with it. Google themselves control any account suspensions, but I'm going to follow up with you via email with some links to get in touch with them directly to get some help to make your account available. Keep an eye out for my email in the next little while Cíara N Shopify Support
April 12, 2023
This has been working well then, all of a sudden, all products disappeared from Google Merchant centre. We have spent hours liaising with both Shopify and Google to get the content feed to sync and to correct this issue but nearly a week later no joy. This is the worst support I have had for an app ever! Shopify say Google can correct it and Google say Shopify can correct it. We are losing business the longer this continues. Please somebody take responsibility and sort this mess out urgently. Until then its zero stars from us. UPDATE - 24hrs later still no help or support, still no progress!
Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support
May 10, 2020
Products are not syncing at all. I changed product type in April, and two weeks passed the product type in my merchant center is still the older one. Seems nothing will sync except price and available status. Checked Customer Service and got no helpful advice. Is here any pro to help?
Hi, Cíara from the Shopify Apps team here, thanks for your review. We always want to hear feedback from our merchants. Sometimes products don't sync correctly, so I'm going to follow up with you directly and make sure that we get the sync to happen. Please keep an eye on your email for one from me, and I look forward to chatting to you to get this solved! Cíara N Shopify Support
May 5, 2020
This app has been helpful in creating Smart Shopping Ads for us. However, we have had an error message on Google Merchant Centre displaying "Pre-emptive item disapproval (availability)" every few months, for several years. The service team continuously re-directs the issue to Google but we strongly believe the issue is the mapping of the Availability field. If this gets mapped across correctly, then our feed will reflect our data in Shopify. Has anyone else experienced the same issue?
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving your review, we appreciate all the feedback we can get. This is a pretty unusual error, and I'm going to send you an email to follow up directly, so we can get to the bottom of the error and get this resolved for you. I know these kind of issues aren't ideal, and I want to fix it. Keep an eye out for the email from me, and we'll talk soon. Cíara N Shopify Support
April 29, 2020
Solo disponible para EEUU por lo cual no se pudo concluir el proceso de registro y de actualización de los productos
April 26, 2020
Too many restrictiions! Takes a lot of time...too many questions you gather a lot of informations to us and you gather alot of money as well from us but the service still
Hi there, thank you for leaving a review to let us know about your experience! We really appreciate hearing from our merchants. I'm sorry to hear that you've found the experience to be difficult thus far! While the cost of advertising is something that Google's team sets in place and not something we can change, I can certainly walk through the set-up process with you and help better understand that restrictions you mentioned. I'm going to send this information via e-mail! So look out for that message. I look forward to speaking with you! Talk soon, Jonathan E. | Shopify Support Guru
April 26, 2020
I have problem with sync products to Google Merchant, and need help from Google Shopping expert. My given support is WAITING, and until now my products still can not be sync. Not completely solution support.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving a review for us today. We really appreciate hearing from our merchants! I'm going to take a look through your Google Shopping app and see if I can figure out what is going on with those products failing to sync to Google in a timely manner. I'll follow up with you via e-mail once I have a little bit more information! Keep an eye out for that message, Jonathan E. | Shopify Support Guru
April 26, 2020
Maybe I am not lucky here , cost per click almost 7$ but with bad result,,,, really bad experpience!!!! Maybe I should spend $1000 to get 1 buyer hikss.. really sad...
Hi there, thanks for leaving a review for us today! We really appreciate hearing from our merchants about their experience. My name is Jonathan, and I'm a member of Shopify's support team. I'm sorry to hear that you've experience a high Cost per Click. That can be very frustrating! I'm going to shoot you an e-mail to better explain the cost breakdown that Google has, as well as some resources about the cost of clicks of your ads. Look out for that e-mail! Talk soon, Jonathan E. | Shopify Support Guru
April 11, 2020
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team. I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them. While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center! I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message. Talk soon, Jonathan E. | Shopify Support Guru
April 10, 2020
Horrible customer service it is just a bot that repeats without actually talking to you about why they locked you out. They say payment yet my bank is fine. They offered a offer for 100 for spending 25, and then when i get to the 26 mark they cancel my account?
Hi there, my name is Jonathan and I'm a member of Shopify's support team! We really appreciate hearing from our merchants regarding their experience with the Google Shopping app. I'm sorry to hear that you've been experiencing some trouble with. the application thus far. I've taken a look through your store and the Google Shopping app, so I am going to follow up with you via e-mail to share some next steps to gain access to the Google Merchant Center once again. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru
March 28, 2020
I just started so its too early to say something to make an actual comment about it. I hope google shopping will help me for sure.
Hey there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving a review! We really appreciate hearing from our merchants. I'm glad to hear you're utilizing the Google Shopping app! It's a fantastic tool. I'm going to shoot you an e-mail with some great tools to better learn how to make it work for you. Look out for that e-mail soon! Jonathan E. | Shopify Support Guru
March 26, 2020
Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app. I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating! If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful. Look out for e-mail soon! I look forward to talking to you. Jonathan E. | Shopify Support Guru
Feb. 28, 2020
I am trying to set-up the app , will comment when I start using the application; right now I have no comments. can't say much
Hi there, thank you for reviewing the Google Shopping app today! My name is Jonathan and I'm a member of Shopify's support team. I am going to follow with you and see if you need any help with the set-up, since you mentioned just getting start. I'll be in touch soon! Jonathan E. | Shopify Support Guru
Feb. 24, 2020
rubish app, support is friendly but offers no actual real support no more than a bot repeating useless answers.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you for leaving this feedback. We appreciate hearing back from our merchants about their experience with the Google Shopping application! I'm sorry that our team wasn't able to help with your previous inquiry! I am going to follow up with you via e-mail and see if there is anything you're still having trouble with that I can help with. Be sure to watch for that message! Jonathan E. | Shopify Support Guru
Feb. 18, 2020
Terrible app, don't use. There is a reason why it has a 3.6 rating. Even the info on the app doesn't correlate to what is showing on the GMC.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for providing your feedback! We really appreciate hearing from our merchants about their experiences with the Google Shopping application. I'm going to follow up with you via e-mail and inquire more about your experience with the application, since I'd like make the app work for your business. Be sure to check out your inbox for that message! Jonathan E. | Shopify Support Guru
Feb. 12, 2020
I upload all products to Google shopping and enter the pending list. Several days, some products are moved to an unapproved state. I cancelled the unapproved products. But all the products went into the unapproved state one by one in a few days, I moved all the unapproved products out. I then immediately received a notification that my Google Merchant Center account was blocked. Thank you for wasting my time.
Hi there, my name is Jonathan and I am a member of Shopify's support team! Thank you so much for leaving us this feedback, it's very important to us that we hear from our merchants. I'm sorry to hear that your Google Merchant Center account has been suspended! That's very frustrating. I'm going to look into this for you and follow up with next steps via e-mail! Be sure to look out for that message. I look forward to working on this with you! Talk soon, Jonathan E. | Shopify Support Guru
Feb. 11, 2020
Horrible customer service no explanation of why they suspended my account. SPEND YOUR ADVERTISING MONEY SOMEWHERE ELSE.
Hi there, thank you for leaving us this review! We really appreciate hearing about your experience with the Google Shopping app and the Shopify team. My name is Jonathan, I'm a member of Shopify's support team, and I'd like to continue working on this with you! I'm going to follow up with you via e-mail, so keep your eye out for that message! Jonathan E. | Shopify Support Guru
Feb. 11, 2020
None of my products are approved, even though I've set them as custom and edited google shopping fields. Still no luck, I only have 52 products, so can't understand why it's so difficult uploading them to google shopping
Hi there, thank you for leaving your review! My name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear that you've been struggling with the Google Shopping app, that's super frustrating! I'm going to take a deeper look into why your products have failed to sync with the Google Merchant Center and follow with in an e-mail with you. It's super important to me that we get the Google Shopping app working for you! It's a great tool when it works, so let's get it working for you as quickly as possible. Check out your inbox for my e-mail! I look forward to chatting with you soon. Jonathan E. | Shopify Support Guru
Feb. 7, 2020
Excellent job for the customer Excellent job for the customer Excellent j Excellent job for the customer
Hello, I'm Nidhi from the Shopify Support team! Thank you for sharing feedback with us. I noticed you left a 1 star rating and I'd be curious to know if there is something we can do to make your experience with the app better. The Google Shopping App is a great free app to keep your products in sync with the Merchant Centre and to run Smart Shopping campaigns and we'd love to get it working for your business. I will be following up with you via email shortly to offer assistance, please be sure to check your junk and spam folders as well. I look forward to speaking with you! Nidhi | Shopify Support
Feb. 6, 2020
Extremely frustrating app! (1) It overrides my Shipping setup in Google Merchant Center and resets it to blank, yet it doesn't provide the right shipping policy which in my case is simply FREE SHIPPING. There's no way to make sure the FREE SHIPPING policy is entered into the Google Shopping app. There's not even a field to enter it. (2) It triggers Violation of Shopping Ads Policy in Google Merchant Center on some products and not others. (3) Finally, when I contact tech support, I was told that this app is a free app and is not being supported. Very disappointing!!!
Hi there, my name is Nidhi and I'm from the Shopify support team! Thank you for taking the time to share your feedback with us. It sounds like it has been a very difficult experience for you thus far and I'd love to lend a hand to get these issues resolved so you can use the app at the earliest. I will be following up with you via email shortly to offer assistance with the app, please be sure to check your junk and spam folders as well. I look forward to getting this figured out with you! Nidhi | Shopify Support