Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,134
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
July 10, 2020
Simply does not work. Products do not meet requirements in one section, do in another. Nonsensical.
Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you are having. I'm going to send you an email so that I can have a look at this with you, and help you get the Google Shopping Channel up and running. Also keep in mind, anytime you need assistance from us, just click on the "get support" button in the top right corner of the channel. This will send a ticket right to our support team! Amy l Shopify
June 28, 2020
My Merchant Center Account got suspended due to violation of ad policy. Google did not indicate what issue it really is. This is not Shopify's problem though but I do not see any support to avoid that happen. I do tick check list each by each. Also the prices on the same product page can not be sync well with Google channel. Google can only detect one price in one product page otherwise an error shows up. For example, I offer 3 kinds of soup trays in one page with different prices. Sorry, google does not recognise it.
Hey there! Amy here from Shopify, sorry to hear of the struggles you have been facing. I would love to be able to help you out with this and see what needs to be done so you can get up and running. Google Shopping can be such an amazing tool for your business! I'm going to send you an email so we can open up the lines of communication. Amy l Shopify
June 25, 2020
Every 30 days this app is putting my business in a terrible Setback with lost time and money. This app is supposed to renew the items automatically before they expire, so they are always active. And although I was promised by the support team that this will not reoccur.. It Does. Not only that it happens and I need to keep a daily check on the Merchant account, I’m waiting for days for it to start renewing items, and e-mailing the support team every morning with a screenshot of the merchant account, and every day I have fewer items to advertise less traffic and less or no sales. The time to fix this, the loss of business and money on advertising is overwhelming. A real bad experience.
Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email. Amy l Shopify
June 25, 2020
apparently my product cant be advertised because it 'enables users to gain access to unauthorized data- like if it was a hacking device' so guess what is it that I am selling. A camera. A camera with only function the one to do recording. Meanwhile, cellphones , smartwatches, laptops and all kinds of devices with included cameras and millions of additional functions (and dont tell me a smartphone doesnt enable users possibility to hacking but a simple telecamera does) are being advertised nevertheless. Injust and doesnt make any sense. And as if it wasnt bad enough, even support says they cant do anything about it and that the policies stand correct. Google, either sue yourself because you are advertising products you say you cant or allow me to advertise them because you are doing the same with millions of other products
Hey there! Amy here from Shopify, I just wanted to thank you for taking the time to leave us a review. I'm sorry to hear of the troubles you have been facing. Just to clarify, Google does follow its own set of guidelines and we don’t always have the details on why products are approved or not. I would love to take a look at this with you though and see if I can give any insight or provide any assistance. I will send you an email! Amy l Shopify
June 25, 2020
I can't change the reply to email address? Where do you edit the address to change this. This app is useless.
Hey there! Amy here from Shopify, thanks for taking the time to leave us a review. I would love to help you out here and see how you can get that changed. I will need some further details from you so I am going to send you an email! Amy l Shopify
June 11, 2020
Estamos revisandola todavia. cuando tengamos la informacion actualizaremos la revision del producto.
June 4, 2020
Unfortunately, I had a bad experience with this app but in the past it has run fine. On my new site, I setup the feed on Google Merchant, and the whole site was imported including items unmarked for Google Shopping, which included items that Google does not want to promote at this time (ex: cloth face masks). This got the account suspended and I have been talking with Google for at least 2 months jumping through hoops but I'm really running in circles. I'm not sure what I can do at this point.
Hi, I'm Cíara from the Shopify Support Team, thanks for letting us know how the app was for you. Unfortunately we're only able to see what Google sees, but we can get to the bottom of this for you to get your approved products on Google Shopping. I'm going to follow up with you via email to get to the bottom of everything, and get this working for you. Cíara
June 3, 2020
Everything is set up and synchronized, but not one book is ever displayed on Google. The Shopify support does not respond to any message. I recommend NOT to use the app!
Hi, I'm Cíara from Shopify support, thanks for taking the time to leave a review for us, we always appreciate hearing from our merchants. For products to show in Google, you need to run a Smart Shopping Campaign, which takes up to 30 days to completely be synced and optimised across. We respond back to all emails, but when you send an email from the "Get Support" button, it goes from the email address under Settings > General and "Account Email". Have you checked that inbox for any responses? I'll follow up with you via email for some more information and get this sorted. Cíara | Shopify Support
May 31, 2020
If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed! Bottom line: the app provides limited functionality and causing a lot of harm
Hi, I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you. It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you. Cíara | Shopify Support
May 22, 2020
App it total crap. Take forever to sync product to merchant. Waste of time. Not recommended ever to anyone
Hi, I'm Cíara from Shopify Support, thanks for leaving your email about the app. Just so you're aware, for products to be accepted by Google Shopping, it can take 3 - 5 business days for them to be approved, and there's a notice about this in the app. I'm going to follow up with you by email to check what's going on, and see how long your products have been waiting, and get to the bottom of this for you! Keep an eye out for my email in the next little while. Cíara | Shopify Support
May 17, 2020
I'm running online grocery store, I guess it only works with t-shirt businesses. My account got suspended. Not sure why!
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving a review on the app, we always want to hear how our merchants feel. When it comes to your account being suspended, that happens directly from Google. I'm going to follow up with you via email on this, so we can get the account unsuspended and get Google Shopping working for you. Check your email in the next little while, and we'll get it fixed. Cíara N | Shopify Support
May 12, 2020
If I could give this app negative reviews, I would. Since the latest update, we have had nothing but sync problems, and have now lost THOUSANDS of dollars in sales over the past two weeks because the app doesn't connect or sync to google.
Hi, I'm Cíara from the Shopify Apps team, thanks so much for leaving a review, we really appreciate hearing from our merchants. I know that issues with products not syncing are incredibly frustrating and bad for your business, and I'm going to follow up with you via email so we can make sure it's all been resolved. Keep an eye out for my email, and we'll talk soon. Cíara N Shopify Support
May 11, 2020
Google ads account was suspended after using this app.. no word from google for weeks on what the issue is so can only assume this app had something to do with it. I sell clothing, jewelry and makeup so not sure what would have gone against any policy.
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving a review for the Google Shopping app, we always want to hear our merchant's experiences with it. Google themselves control any account suspensions, but I'm going to follow up with you via email with some links to get in touch with them directly to get some help to make your account available. Keep an eye out for my email in the next little while Cíara N Shopify Support
Sept. 17, 2024
Having a nightmare since 14th August the majority of our products have been disapproved in the merchant centre dashboard. We haven't installed any new apps or made any changes to our store so completely confused as to why this has happened! Tried raising a case/support ticket with both Shopify and Google support teams, both pass the buck back to each. Nobody wants to take ownership and sort this mess out, its the worse customer service ever! We have now cancelled all our campaign ads until we can get some resolution. Don't know what else to say.
Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support
May 10, 2020
Products are not syncing at all. I changed product type in April, and two weeks passed the product type in my merchant center is still the older one. Seems nothing will sync except price and available status. Checked Customer Service and got no helpful advice. Is here any pro to help?
Hi, Cíara from the Shopify Apps team here, thanks for your review. We always want to hear feedback from our merchants. Sometimes products don't sync correctly, so I'm going to follow up with you directly and make sure that we get the sync to happen. Please keep an eye on your email for one from me, and I look forward to chatting to you to get this solved! Cíara N Shopify Support
May 5, 2020
This app has been helpful in creating Smart Shopping Ads for us. However, we have had an error message on Google Merchant Centre displaying "Pre-emptive item disapproval (availability)" every few months, for several years. The service team continuously re-directs the issue to Google but we strongly believe the issue is the mapping of the Availability field. If this gets mapped across correctly, then our feed will reflect our data in Shopify. Has anyone else experienced the same issue?
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving your review, we appreciate all the feedback we can get. This is a pretty unusual error, and I'm going to send you an email to follow up directly, so we can get to the bottom of the error and get this resolved for you. I know these kind of issues aren't ideal, and I want to fix it. Keep an eye out for the email from me, and we'll talk soon. Cíara N Shopify Support
April 29, 2020
Solo disponible para EEUU por lo cual no se pudo concluir el proceso de registro y de actualización de los productos
April 26, 2020
Too many restrictiions! Takes a lot of time...too many questions you gather a lot of informations to us and you gather alot of money as well from us but the service still
Hi there, thank you for leaving a review to let us know about your experience! We really appreciate hearing from our merchants. I'm sorry to hear that you've found the experience to be difficult thus far! While the cost of advertising is something that Google's team sets in place and not something we can change, I can certainly walk through the set-up process with you and help better understand that restrictions you mentioned. I'm going to send this information via e-mail! So look out for that message. I look forward to speaking with you! Talk soon, Jonathan E. | Shopify Support Guru
April 26, 2020
I have problem with sync products to Google Merchant, and need help from Google Shopping expert. My given support is WAITING, and until now my products still can not be sync. Not completely solution support.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving a review for us today. We really appreciate hearing from our merchants! I'm going to take a look through your Google Shopping app and see if I can figure out what is going on with those products failing to sync to Google in a timely manner. I'll follow up with you via e-mail once I have a little bit more information! Keep an eye out for that message, Jonathan E. | Shopify Support Guru
April 26, 2020
Maybe I am not lucky here , cost per click almost 7$ but with bad result,,,, really bad experpience!!!! Maybe I should spend $1000 to get 1 buyer hikss.. really sad...
Hi there, thanks for leaving a review for us today! We really appreciate hearing from our merchants about their experience. My name is Jonathan, and I'm a member of Shopify's support team. I'm sorry to hear that you've experience a high Cost per Click. That can be very frustrating! I'm going to shoot you an e-mail to better explain the cost breakdown that Google has, as well as some resources about the cost of clicks of your ads. Look out for that e-mail! Talk soon, Jonathan E. | Shopify Support Guru