Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,678
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
Feb. 5, 2020
All kinds of errors in search console and merchant center around fields missing data. Data that is clearly set up correctly in the products settings. 0 ability to troubleshoot from the app.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors! If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that! I look forward to speaking with you! Look out for my message shortly. Jonathan E. | Shopify Support Guru
Feb. 1, 2020
We are really disappointed about the app. First we installed it. We connected all our Ad-Sense and other google account's to the app. Afterwards we've got a lot of eMail invitations from google we must and have been accepted. - App was staring and we started campaigns. Next day: We've got one eMail after the other: You did not accept google ad's sense invitation, account blocked. Sorry, but this will really cost a lot of time. We have already been registered and we've got eMails, everything was OK - first - ....Now the APP ist blocked. Strange!!!!
Hi there, my name is Jonathan and I am a member of Shopify's support team. I'm so sorry to hear about your negative experience with the Google Shopping app, I can appreciate how frustrating it must be to have your account suspended after doing everything you were instructed to do. If you don't mind, I'd like to talk a bit more about your experience and see what we can do about getting the Google Shopping app up-and-running for you! I'm going to send you an e-mail that you can respond to so we can keep in touch. I look forward to speak with you soon! Jonathan - Shopify Support
Jan. 29, 2020
Terrible customer service ! I don know how they even train them but do not waste you time calling them.
Hello, Nidhi here from Shopify Support! Thank you for taking the time to leave a review. I am so sorry to hear that you had a bad experience with our Support team and I'd love for an opportunity to make it right. I will be sending you an email shortly to offer assistance in any way I can, please be sure to check your junk and spam folders as well! I look forward to talking with you, Nidhi - Shopify Support
Jan. 27, 2020
absolute waste of your time. If this works it's probably great. But, in my case within 24 hours the google merchant account was suspended for 'invalid product feed'. The shopify app is what provides the product feed to google so there is nothing you can do. Shopify support points the finger at google and google says it's a shopify problem. Well, guess what I don't have any problems with Facebook and Instagram ads so I gave up this.
Hello, Nidhi here from Shopify support! Thanks for taking the time to share your feedback and I'm sorry to hear about the account suspension due to an "Invalid product feed" error. I can understand how that can be frustrating especially when you are just getting started with the App. I'd love to look into this to narrow down the cause of the error so we can get the App working for your business. I will be reaching out to you shortly via email to offer any assistance I can, please be sure to check your junk and spam folders as well! I look forward to getting this figured out with you! Nidhi - Shopify Support
Jan. 30, 2020
Updated after Nidhi’s response: anyone with a most basic understanding of google shopping ads and merchant center would know that the suggestion to “customize your campaign any further than this, this can be done directly from your Google Ad's account.” is completely inaccurate when trying to address the issue that has been raised. Yet again, Shopify support just keep spouting their “we’d love to help” stock responses while in reality having no clue about these bugs and errors and having no other suggestions than pay for an app or “it’s not us”. ****** Don't use this app if you want to sell internationally and you ship to countries other than your own. Apparently, it is not possible for an international platform like Shopify to create a simple integration and add in additional country codes. If you use your feed through Google Merchant Center and you want to create ads (shopping or otherwise) using your product data, you can't because Shopify didn't think of that. Completely useless.
Hi there, Nidhi here from Shopify support! Thank you for taking the time to share your feedback with us. I can understand your frustration with this and it is through feedback like this that we are able to work towards future app improvements. The Google Shopping app lets you target the country your Shopify store's currency is set to, and if you wish to customize your campaign any further than this, this can be done directly from your Google Ad's account. I'd love to get in touch to offer any assistance and share your feedback with our developer's. I will be following up via email, if you could keep your eyes peeled for an email in both your junk and spam folders that would be awesome! I look forward to talking with you, Nidhi - Shopify Support
Jan. 25, 2020
Not working, will not approve any products in my inventory. Issue with barcode. Do not know how to fix. Wish it would be easy to add inventory. Facebook Shopping was a breeze to add no issue at all!
Hi there, I am Nidhi from the Shopify Support team. Thank you for taking the time to leave feedback on the App. All products are reviewed by Google and and it is important to ensure that they meet Google's requirements to advertise. Our handy guide here goes over the product requirements in detail - http://bit.ly/GSproductrequirements I can understand how it can seem confusing to get set up and I'd love to help make this a better experience for you. I will be following up with you via email to lend a hand with this, be sure to check your junk/spam folders too! I look forward to talking with you! Nidhi - Shopify Support
Jan. 22, 2020
Useless app, as stated by countless others. Doesn't do a single thing for "active campaigns", other than let them sit idle.
Hi there, my name is John and I am member of Shopify's support team! Thanks for your feedback on your active campaign, just to let you know that it takes 15 days for Google to Optimise the promotional Ads as Google tests out the best way to promote your product's across Google Ad Network when you start a Smart Shopping Campaign and 30 days to be fully optimised. The longer a Google Shopping Smart Campaign is running the better results you should have overtime. I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail! Talk soon, John - Shopify Support
Jan. 18, 2020
Totalement nul, ne fonctionne pas, ne prend pas en compte mon flux de produits sur Google. Après avoir appeller Google ils m'ont conseiller de changer d'application.
Jan. 15, 2020
Products with variants being dissaproved constantly! Contacted both shopify and google, they just pass the blame to each other with no fix for the issue! Not good for business!
Hi there, my name is John and I am member of Shopify's support team! I'm sorry to hear that you've been having trouble with the Google Shopping app and product's with variants not being approved. I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail! Talk soon, John - Shopify Support
Jan. 9, 2020
my google ad and merchant accounts are suspended and there is no proper reason for suspension. All my ads are stopped. I cant edit my campaigns in this app. All my products are instantly disapproved. lot of issues. No idea where to look for help.
Hi there, my name is John and I'm a member of Shopify's support team. I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have. I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message. I look forward to speaking to you! John R - Shopify Support
Jan. 6, 2020
Just migrated to Shopify from WooCommerce. No issues with Google Shopping feeds while using WooCommerce but now this App caused many issues and removed most of my products from Google Shopping. What a HUGE waste of time.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have. I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message. I look forward to speaking to you! Jonathan - Shopify Support
Jan. 2, 2020
The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.
Hi there, Nidhi here from the Shopify Support team! I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers. I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail! Thank you, Nidhi - Shopify Support
Jan. 2, 2020
Using this app is like being dropped in the middle of a maze of razorblades blindfolded. Sure, it automates a lot for you. But it leads you right into a trap where your products and account are automatically suspended by a bot and no lifeline to get you out. Oh, and the support form doesn't submit. Bandits.
Hi there, my name is Jonathan and I am member of Shopify's support team! I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and would love to hear more about your experience so that we can do our best to help and share your feedback with our developers. I am going to follow up with you via e-mail to offer some solutions for account suspension with Google as well as to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail! Thanks, Jonathan - Shopify Support
Dec. 29, 2019
Garbage app! Every time i send my products to google merchant center, it sends all the variants and color sizes and lists them all as products. I tried reaching out to the team and they said it was normal! i don't have this problem with other apps.
Hi there, my name is Jonathan and I am member of Shopify's support team! I'm sorry to hear that you've been experiencing trouble with the Google Shopping app. We really appreciate your feedback! It's a great app that allows you market your business across Google's surfaces, so it's important to me that we get it working for your business! As you mentioned in your review, this is normal behaviour! This is to ensure that Google has the best chance of a successful ad. I'm going to reach out to you via a private e-mail so that I can provide some more information on that process, and offer support with getting the app up-and-running for you. Be sure to check your inbox (and junk mail) for that! Jonathan E. - Shopify Support
Dec. 27, 2019
It is a waste of time, the products never synchronize. The requirements for approval are not clear, for example, they ask to specify the cost of each shipment in the description of the products. That would be stupid and goes against the strategy that we handle a lot, that information is exposed to our clients moments before payment, since the cost per shipment varies in each country and for different circumstances. Apart from that, the app does not offer other alternatives to solve this kind of inconvenience and it looks too simple, considering that Google Ads has many more options in its original platform.
Hi there, my name is John and I'm a member of Shopify's support team! Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have. If your having issues with getting your product's approved due to your current shipping settings we can definitely look into that for you. I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that! Thank you for your feedback again, cheers! John R. | Shopify Support
Dec. 12, 2019
Superb app, As the small businesses we can improve our sales by this app. Actually, I most like it if there more chances to promote our products at low cost or free.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have. As for the cost of the Smart Shopping campaign that you set up through this app, you actually have the option to edit your Daily Budget within your campaign at any time! I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that! Thank you for your feedback again, cheers! Jonathan E. | Shopify Support
Dec. 3, 2019
buongiorno.non so dirgli, perchè e la prima volta che uso questa app, ma mi hanno parlato bene di questa appp
Dec. 2, 2019
It was a great App and I like the way it Types letters to people like me who are interesting in their
Hey there! Jonathan here from Shopify Support. Thank you so much for taking the time to leave us a review. I would love to talk to you further and better understand how the app is working for your business. I will send you an email to open up that line of communication with me. Jonathan - Shopify Support
Nov. 26, 2019
I was waiting more than 2 weeks after the app submitted my products to merchant center and still no products showed up anywhere. I guess they have not even been submitted... So I removed it and used an other app. With the new app my products been submitted and showed up in merchant center in less than a day. This app needs some more work...
Hey there! Amy here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. The typical time for your products to be reviewed by Google is 3-5 days, though I have seen it take more time if there are any issues. I'm going to send you an email, just to open up the line of communication between us and see if there is anything further I can do for you! Amy - Shopify Support
Nov. 26, 2019
Why can't remove and recreate, it can't unpause or remove anymore when it pause???? Sometimes it can't work for me!
Hey there! Amy here from Shopify Support. Thanks so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you are facing. If your ad is paused, you should be able to unpause or delete it from the campaigns section in Shopify Marketing. You should see "resume activity" at the top of the page and "delete activity" at the bottom. I'm going to send you an email to open up the line of communication and send you some screenshots so we can get this sorted out! Amy - Shopify Support