Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,134
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
April 11, 2020
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team. I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them. While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center! I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message. Talk soon, Jonathan E. | Shopify Support Guru
April 10, 2020
Horrible customer service it is just a bot that repeats without actually talking to you about why they locked you out. They say payment yet my bank is fine. They offered a offer for 100 for spending 25, and then when i get to the 26 mark they cancel my account?
Hi there, my name is Jonathan and I'm a member of Shopify's support team! We really appreciate hearing from our merchants regarding their experience with the Google Shopping app. I'm sorry to hear that you've been experiencing some trouble with. the application thus far. I've taken a look through your store and the Google Shopping app, so I am going to follow up with you via e-mail to share some next steps to gain access to the Google Merchant Center once again. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru
March 28, 2020
I just started so its too early to say something to make an actual comment about it. I hope google shopping will help me for sure.
Hey there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving a review! We really appreciate hearing from our merchants. I'm glad to hear you're utilizing the Google Shopping app! It's a fantastic tool. I'm going to shoot you an e-mail with some great tools to better learn how to make it work for you. Look out for that e-mail soon! Jonathan E. | Shopify Support Guru
March 26, 2020
Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app. I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating! If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful. Look out for e-mail soon! I look forward to talking to you. Jonathan E. | Shopify Support Guru
Feb. 28, 2020
I am trying to set-up the app , will comment when I start using the application; right now I have no comments. can't say much
Hi there, thank you for reviewing the Google Shopping app today! My name is Jonathan and I'm a member of Shopify's support team. I am going to follow with you and see if you need any help with the set-up, since you mentioned just getting start. I'll be in touch soon! Jonathan E. | Shopify Support Guru
Feb. 24, 2020
rubish app, support is friendly but offers no actual real support no more than a bot repeating useless answers.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you for leaving this feedback. We appreciate hearing back from our merchants about their experience with the Google Shopping application! I'm sorry that our team wasn't able to help with your previous inquiry! I am going to follow up with you via e-mail and see if there is anything you're still having trouble with that I can help with. Be sure to watch for that message! Jonathan E. | Shopify Support Guru
Feb. 18, 2020
Terrible app, don't use. There is a reason why it has a 3.6 rating. Even the info on the app doesn't correlate to what is showing on the GMC.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for providing your feedback! We really appreciate hearing from our merchants about their experiences with the Google Shopping application. I'm going to follow up with you via e-mail and inquire more about your experience with the application, since I'd like make the app work for your business. Be sure to check out your inbox for that message! Jonathan E. | Shopify Support Guru
Feb. 12, 2020
I upload all products to Google shopping and enter the pending list. Several days, some products are moved to an unapproved state. I cancelled the unapproved products. But all the products went into the unapproved state one by one in a few days, I moved all the unapproved products out. I then immediately received a notification that my Google Merchant Center account was blocked. Thank you for wasting my time.
Hi there, my name is Jonathan and I am a member of Shopify's support team! Thank you so much for leaving us this feedback, it's very important to us that we hear from our merchants. I'm sorry to hear that your Google Merchant Center account has been suspended! That's very frustrating. I'm going to look into this for you and follow up with next steps via e-mail! Be sure to look out for that message. I look forward to working on this with you! Talk soon, Jonathan E. | Shopify Support Guru
Feb. 11, 2020
Horrible customer service no explanation of why they suspended my account. SPEND YOUR ADVERTISING MONEY SOMEWHERE ELSE.
Hi there, thank you for leaving us this review! We really appreciate hearing about your experience with the Google Shopping app and the Shopify team. My name is Jonathan, I'm a member of Shopify's support team, and I'd like to continue working on this with you! I'm going to follow up with you via e-mail, so keep your eye out for that message! Jonathan E. | Shopify Support Guru
Feb. 11, 2020
None of my products are approved, even though I've set them as custom and edited google shopping fields. Still no luck, I only have 52 products, so can't understand why it's so difficult uploading them to google shopping
Hi there, thank you for leaving your review! My name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear that you've been struggling with the Google Shopping app, that's super frustrating! I'm going to take a deeper look into why your products have failed to sync with the Google Merchant Center and follow with in an e-mail with you. It's super important to me that we get the Google Shopping app working for you! It's a great tool when it works, so let's get it working for you as quickly as possible. Check out your inbox for my e-mail! I look forward to chatting with you soon. Jonathan E. | Shopify Support Guru
Feb. 7, 2020
Excellent job for the customer Excellent job for the customer Excellent j Excellent job for the customer
Hello, I'm Nidhi from the Shopify Support team! Thank you for sharing feedback with us. I noticed you left a 1 star rating and I'd be curious to know if there is something we can do to make your experience with the app better. The Google Shopping App is a great free app to keep your products in sync with the Merchant Centre and to run Smart Shopping campaigns and we'd love to get it working for your business. I will be following up with you via email shortly to offer assistance, please be sure to check your junk and spam folders as well. I look forward to speaking with you! Nidhi | Shopify Support
Feb. 6, 2020
Extremely frustrating app! (1) It overrides my Shipping setup in Google Merchant Center and resets it to blank, yet it doesn't provide the right shipping policy which in my case is simply FREE SHIPPING. There's no way to make sure the FREE SHIPPING policy is entered into the Google Shopping app. There's not even a field to enter it. (2) It triggers Violation of Shopping Ads Policy in Google Merchant Center on some products and not others. (3) Finally, when I contact tech support, I was told that this app is a free app and is not being supported. Very disappointing!!!
Hi there, my name is Nidhi and I'm from the Shopify support team! Thank you for taking the time to share your feedback with us. It sounds like it has been a very difficult experience for you thus far and I'd love to lend a hand to get these issues resolved so you can use the app at the earliest. I will be following up with you via email shortly to offer assistance with the app, please be sure to check your junk and spam folders as well. I look forward to getting this figured out with you! Nidhi | Shopify Support
Feb. 5, 2020
All kinds of errors in search console and merchant center around fields missing data. Data that is clearly set up correctly in the products settings. 0 ability to troubleshoot from the app.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors! If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that! I look forward to speaking with you! Look out for my message shortly. Jonathan E. | Shopify Support Guru
Feb. 1, 2020
We are really disappointed about the app. First we installed it. We connected all our Ad-Sense and other google account's to the app. Afterwards we've got a lot of eMail invitations from google we must and have been accepted. - App was staring and we started campaigns. Next day: We've got one eMail after the other: You did not accept google ad's sense invitation, account blocked. Sorry, but this will really cost a lot of time. We have already been registered and we've got eMails, everything was OK - first - ....Now the APP ist blocked. Strange!!!!
Hi there, my name is Jonathan and I am a member of Shopify's support team. I'm so sorry to hear about your negative experience with the Google Shopping app, I can appreciate how frustrating it must be to have your account suspended after doing everything you were instructed to do. If you don't mind, I'd like to talk a bit more about your experience and see what we can do about getting the Google Shopping app up-and-running for you! I'm going to send you an e-mail that you can respond to so we can keep in touch. I look forward to speak with you soon! Jonathan - Shopify Support
Jan. 29, 2020
Terrible customer service ! I don know how they even train them but do not waste you time calling them.
Hello, Nidhi here from Shopify Support! Thank you for taking the time to leave a review. I am so sorry to hear that you had a bad experience with our Support team and I'd love for an opportunity to make it right. I will be sending you an email shortly to offer assistance in any way I can, please be sure to check your junk and spam folders as well! I look forward to talking with you, Nidhi - Shopify Support
Jan. 27, 2020
absolute waste of your time. If this works it's probably great. But, in my case within 24 hours the google merchant account was suspended for 'invalid product feed'. The shopify app is what provides the product feed to google so there is nothing you can do. Shopify support points the finger at google and google says it's a shopify problem. Well, guess what I don't have any problems with Facebook and Instagram ads so I gave up this.
Hello, Nidhi here from Shopify support! Thanks for taking the time to share your feedback and I'm sorry to hear about the account suspension due to an "Invalid product feed" error. I can understand how that can be frustrating especially when you are just getting started with the App. I'd love to look into this to narrow down the cause of the error so we can get the App working for your business. I will be reaching out to you shortly via email to offer any assistance I can, please be sure to check your junk and spam folders as well! I look forward to getting this figured out with you! Nidhi - Shopify Support
Jan. 30, 2020
Updated after Nidhi’s response: anyone with a most basic understanding of google shopping ads and merchant center would know that the suggestion to “customize your campaign any further than this, this can be done directly from your Google Ad's account.” is completely inaccurate when trying to address the issue that has been raised. Yet again, Shopify support just keep spouting their “we’d love to help” stock responses while in reality having no clue about these bugs and errors and having no other suggestions than pay for an app or “it’s not us”. ****** Don't use this app if you want to sell internationally and you ship to countries other than your own. Apparently, it is not possible for an international platform like Shopify to create a simple integration and add in additional country codes. If you use your feed through Google Merchant Center and you want to create ads (shopping or otherwise) using your product data, you can't because Shopify didn't think of that. Completely useless.
Hi there, Nidhi here from Shopify support! Thank you for taking the time to share your feedback with us. I can understand your frustration with this and it is through feedback like this that we are able to work towards future app improvements. The Google Shopping app lets you target the country your Shopify store's currency is set to, and if you wish to customize your campaign any further than this, this can be done directly from your Google Ad's account. I'd love to get in touch to offer any assistance and share your feedback with our developer's. I will be following up via email, if you could keep your eyes peeled for an email in both your junk and spam folders that would be awesome! I look forward to talking with you, Nidhi - Shopify Support
Jan. 25, 2020
Not working, will not approve any products in my inventory. Issue with barcode. Do not know how to fix. Wish it would be easy to add inventory. Facebook Shopping was a breeze to add no issue at all!
Hi there, I am Nidhi from the Shopify Support team. Thank you for taking the time to leave feedback on the App. All products are reviewed by Google and and it is important to ensure that they meet Google's requirements to advertise. Our handy guide here goes over the product requirements in detail - http://bit.ly/GSproductrequirements I can understand how it can seem confusing to get set up and I'd love to help make this a better experience for you. I will be following up with you via email to lend a hand with this, be sure to check your junk/spam folders too! I look forward to talking with you! Nidhi - Shopify Support
Jan. 22, 2020
Useless app, as stated by countless others. Doesn't do a single thing for "active campaigns", other than let them sit idle.
Hi there, my name is John and I am member of Shopify's support team! Thanks for your feedback on your active campaign, just to let you know that it takes 15 days for Google to Optimise the promotional Ads as Google tests out the best way to promote your product's across Google Ad Network when you start a Smart Shopping Campaign and 30 days to be fully optimised. The longer a Google Shopping Smart Campaign is running the better results you should have overtime. I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail! Talk soon, John - Shopify Support