Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,134
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
Jan. 15, 2020
Products with variants being dissaproved constantly! Contacted both shopify and google, they just pass the blame to each other with no fix for the issue! Not good for business!
Hi there, my name is John and I am member of Shopify's support team! I'm sorry to hear that you've been having trouble with the Google Shopping app and product's with variants not being approved. I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail! Talk soon, John - Shopify Support
Jan. 9, 2020
my google ad and merchant accounts are suspended and there is no proper reason for suspension. All my ads are stopped. I cant edit my campaigns in this app. All my products are instantly disapproved. lot of issues. No idea where to look for help.
Hi there, my name is John and I'm a member of Shopify's support team. I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have. I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message. I look forward to speaking to you! John R - Shopify Support
Jan. 6, 2020
Just migrated to Shopify from WooCommerce. No issues with Google Shopping feeds while using WooCommerce but now this App caused many issues and removed most of my products from Google Shopping. What a HUGE waste of time.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have. I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message. I look forward to speaking to you! Jonathan - Shopify Support
Jan. 2, 2020
The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.
Hi there, Nidhi here from the Shopify Support team! I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers. I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail! Thank you, Nidhi - Shopify Support
Jan. 2, 2020
Using this app is like being dropped in the middle of a maze of razorblades blindfolded. Sure, it automates a lot for you. But it leads you right into a trap where your products and account are automatically suspended by a bot and no lifeline to get you out. Oh, and the support form doesn't submit. Bandits.
Hi there, my name is Jonathan and I am member of Shopify's support team! I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and would love to hear more about your experience so that we can do our best to help and share your feedback with our developers. I am going to follow up with you via e-mail to offer some solutions for account suspension with Google as well as to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail! Thanks, Jonathan - Shopify Support
Dec. 29, 2019
Garbage app! Every time i send my products to google merchant center, it sends all the variants and color sizes and lists them all as products. I tried reaching out to the team and they said it was normal! i don't have this problem with other apps.
Hi there, my name is Jonathan and I am member of Shopify's support team! I'm sorry to hear that you've been experiencing trouble with the Google Shopping app. We really appreciate your feedback! It's a great app that allows you market your business across Google's surfaces, so it's important to me that we get it working for your business! As you mentioned in your review, this is normal behaviour! This is to ensure that Google has the best chance of a successful ad. I'm going to reach out to you via a private e-mail so that I can provide some more information on that process, and offer support with getting the app up-and-running for you. Be sure to check your inbox (and junk mail) for that! Jonathan E. - Shopify Support
Dec. 27, 2019
It is a waste of time, the products never synchronize. The requirements for approval are not clear, for example, they ask to specify the cost of each shipment in the description of the products. That would be stupid and goes against the strategy that we handle a lot, that information is exposed to our clients moments before payment, since the cost per shipment varies in each country and for different circumstances. Apart from that, the app does not offer other alternatives to solve this kind of inconvenience and it looks too simple, considering that Google Ads has many more options in its original platform.
Hi there, my name is John and I'm a member of Shopify's support team! Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have. If your having issues with getting your product's approved due to your current shipping settings we can definitely look into that for you. I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that! Thank you for your feedback again, cheers! John R. | Shopify Support
Dec. 12, 2019
Superb app, As the small businesses we can improve our sales by this app. Actually, I most like it if there more chances to promote our products at low cost or free.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have. As for the cost of the Smart Shopping campaign that you set up through this app, you actually have the option to edit your Daily Budget within your campaign at any time! I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that! Thank you for your feedback again, cheers! Jonathan E. | Shopify Support
Dec. 3, 2019
buongiorno.non so dirgli, perchè e la prima volta che uso questa app, ma mi hanno parlato bene di questa appp
Dec. 2, 2019
It was a great App and I like the way it Types letters to people like me who are interesting in their
Hey there! Jonathan here from Shopify Support. Thank you so much for taking the time to leave us a review. I would love to talk to you further and better understand how the app is working for your business. I will send you an email to open up that line of communication with me. Jonathan - Shopify Support
Nov. 26, 2019
I was waiting more than 2 weeks after the app submitted my products to merchant center and still no products showed up anywhere. I guess they have not even been submitted... So I removed it and used an other app. With the new app my products been submitted and showed up in merchant center in less than a day. This app needs some more work...
Hey there! Amy here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. The typical time for your products to be reviewed by Google is 3-5 days, though I have seen it take more time if there are any issues. I'm going to send you an email, just to open up the line of communication between us and see if there is anything further I can do for you! Amy - Shopify Support
Nov. 26, 2019
Why can't remove and recreate, it can't unpause or remove anymore when it pause???? Sometimes it can't work for me!
Hey there! Amy here from Shopify Support. Thanks so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you are facing. If your ad is paused, you should be able to unpause or delete it from the campaigns section in Shopify Marketing. You should see "resume activity" at the top of the page and "delete activity" at the bottom. I'm going to send you an email to open up the line of communication and send you some screenshots so we can get this sorted out! Amy - Shopify Support
Nov. 24, 2019
Unable to modify or cancel my add!!!! So the bill keeps adding up!! Grrr Am so upset I want to delete my shopping account!!
Hey there! Amy here from Shopify Support, thanks for taking the time to leave us a review. You can pause your ad from the Google Shopping App, by clicking on "view campaign" and then "pause activity" I will follow up with you via email with some screenshot so you can see exactly what you need to do and we can make sure we get this taken care of! Amy - Shopify Support
Nov. 22, 2019
I tried for three weeks to use this piece of junk and the support team was totally worthless as you would expect from google. They offered no help whatsoever in telling me which hoop to jump through to get shopping approved. We should expect better.
Hi there! Amy here from Shopify Support. Thanks for taking the time to leave us a review. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Amy - Shopify Support
Nov. 22, 2019
The app does cut work out in getting the materials to google shopping; however, the freight integration is exceptionally poor. Google will choose the most expensive rate you have. You can manually override, but that takes the value of this integration app down quite a bit
Hi there! Amy here from Shopify support, thanks for taking the time to leave us a review! Im happy to hear that you like some functions of the app. Though I completely understand your concerns on the shipping function, Google does pull the most expensive shipping rate. I will pass this feedback along to my development team. I'll also send you an email to open up the lines of communication between us and go over any other questions you may have! Amy - Shopify Support
Nov. 17, 2019
Account suspended due to policy violation: Shopping ads policies No specific reason why Account was suspended! What do I check? Ofcourse I discontinued.
Thank you very much for your review here! While we don't have access to the specifics of why Google may have suspended an account, you can request that they review your account here (http://bit.ly/332qeWY). There is also very often a red banner which will appear in your Shopify account with a brief description of which policy might have been violated. I’ve followed up with you via email in case I can provide any further assistance on this. -Lizzy, Shopify Support
Nov. 15, 2019
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Thank you for your review here! I'm happy to hear you think this app is good! However I still wanted to touch base as I noticed you had marked the app as one star. I've sent an email so that we can continue to chat if you had an issues or concerns with the app that I could help out with! -Lizzy, Shopify Support
Nov. 11, 2019
I had another easy-to-use app. I wanted better but... this app is very annoying to use. To much things to made before use ! ! ! only for persistent and patient users ! ! !
Thank you very much for you review. I'm sorry to hear that this app hasn't helped you work with your store more efficiently so far. Our aim is to provide tools that make things easier so that you can spend more time focused on your business. I would like to discuss with you in more detail which steps had been causing trouble. To continue our conversation I have reached out via email. I look forward to speaking more soon! -Lizzy, Shopify Support
Nov. 11, 2019
Its my first time to use it, so i hope it will be the best app to use,I use google to search for other stuff its the best way so i feel the google shopping will be the best
Thank you for sharing this review on the Google Shopping app. If you need a hand getting this app set up, please follow these steps: http://bit.ly/2OfKcbt. In the meantime though, I'm going to follow up with you via email in case you have any specific questions or concerns that I can assist with. I look forward to speaking with you in more detail about this! - Rae, Shopify Support
Nov. 11, 2019
Worst App I've ever used on shopify. It automatically place the tracking code and changes the code from backend. I got frustated with this. Please use Google Shopping Feed in place of this.
Thank you for leaving this review. The Google Shopping app does automatically add conversion tracking events to your Google Ads account (http://bit.ly/2QmvrXd), however, I'm sorry for the frustration that this caused. I'm going to follow up with you via email so that we can discuss your store's set up further in regard to the tracking code you're trying to use instead. I look forward to speaking with you soon! - Rae, Shopify Support