Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,681
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
April 17, 2019
This app does not work! Do not loose your time on it! They say it take 5-7 days to get an answer but after 2 weeks no response.
Thank you for sharing this feedback! I understand how frustrating the wait was. Typically, Google can take up to 10 business days to review and approve these products. Every product is reviewed individually so it can occasionally take longer. That being said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon! - Alex, Shopify Support
April 14, 2019
Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%. Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse! Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my add spend, but strangely this has had no effect on my conversions/ sales. The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly. My Original Google shopping app and campaign was doing really well, this app have almost ruined my business. I am at a loss as to what to do. Maybe the only option is to drop this app and go to a Paid app, and start all over again!
Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating! Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support
April 9, 2019
This app doesn't work, but somehow it says that it ran over $200 worth of ads. How could it do that when all of my products have been in "pending" for as long as it's been installed??
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve. Sometimes the products are approved on your Google Merchant Center and it still reads as pending in the Google Shopping app. If this ever happens, you can contact Shopify Support and our team can look into it further for you! I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon! - Alex, Shopify Support
April 9, 2019
Extremely overpriced. You are basically paying $1 for every click, not sale, each click. Stay away. Their support is a joke as well.
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve. Google Ads are pay per click but the price shouldn't be $1 for every click. Google decides this based on your products as well as the campaign budget that you set. The pricing is solely from Google and you can learn more about how the budgets work here: https://ads.google.com/intl/en_ca/home/pricing I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon! - Alex, Shopify Support
April 9, 2019
If you have any other option use it and dump this app. We operate 3 shops here what a waste of my time. Shopify keeps blaming "Google" No its their app. Dare you to use it. I mean if you dont what to sell on Google shopping than its great. Or chase your tail. Pending Pending Pending - Ya goggle it to blame. right ya they dont know anything about indexing. I have weeks of support email. Just wait they say. PENDING PENDING
Thank you for sharing your feedback on the Google Shopping app. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
April 8, 2019
It's not working with currencies and Google Shopping banned my account after installing this app with Shopify. Quite ironic!
Thank you for sharing this feedback with us! Our team works hard to improve our apps' functionality and workflow, so I'd like to look into this further with you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
April 3, 2019
Contacted Shopify multiple times about this not working. I was told to fix things and even after i did NOTHING. Just going to go to google shopping directly.
Hey there, thanks for sharing this feedback. I'm sorry to hear your issues were not resolved! That said, we're working hard to ensure our apps work for everyone, so I'd like to look into this further for you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
April 2, 2019
For one month I have had 90% of my products "pending" I asked shopify and they said I need to fix my Google Shopping fields... not the case because Google isn't rejecting products they just aren't being sent all of them.
Hi there, thank you for providing us with feedback on Google Shopping! I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
April 2, 2019
HORRIBLE NEW VERSION, DO NOT UPDATE. THIS NEW SINGLE APP HAS BROUGHT MY ONLINE SHOP TO A STOP BECAUSE THERE ARE SO MANY LIMITATIONS COMPARED TO THE OLD APP. I AM NOW EXPECTED TO GO THROUGH 100,000+ PRODUCTS MANUALLY TO DECIDE IF I WANT THEM TO BE VISIBLE ON GOOGLE SHOPPING, WHEREAS THE PREVIOUS APP WOULD ALLOW YOU TO PULL A SPECIFIC COLLECTION THAT YOU MADE VIA THE FORMULAS. APPARENTLY THE DEVELOPERS CANNOT BE BOTHERED TO INCLUDE THIS FEATURE IN THE NEW APP.
Thank you for sharing your feedback on the Google Shopping app. If you have a lot of products, sometimes the issue is that you hit the product quantity for your Google account. If this is the case, you can reach out to Google to request for a higher product limit through the form here: https://support.google.com/merchants/contact/additional_items We work hard to improve our app functionality, so I’ve sent out to an email to you to see if we can resolve the issue. Looking forward to hearing from you soon! - Alex, Shopify Support
April 1, 2019
I installed Google a while back and was charged $225 for ads that I did not authorize. Although the credit card company fought for me and got my money back I looked back and NOT ONE of my sales reflects coming from those ads, that I did not authorize. Now I look and read all these comments I know now they are a scam. Every last comment for 4 pages is negative. Wont ever use google for anything agian. But Kit is my friend. Grant Mars
Thanks for taking the time to share this feedback! I'm sorry to hear about this negative experience you had with the Google Shopping app. Billing for ad spends are handled entirely by Google, while Shopify is responsible for facilitating the campaign creation. That said, we’re always working to improve the workflow and clarity of our apps, so I’ve followed up with you via email to log your feedback with our development team. - Lauren, Shopify Support
April 1, 2019
This is a terrible app. It sends items to the merchant center that we do not have in stock. We have reached out multiple times with no solution to fix the problem. It is causing us to have bad metrics on Google Shopping Actions
Thanks for sharing this feedback on our Google Shopping app! Currently this is a limitation because the app is designed for listing products and advertising rather than direct sales. Feedback like this helps us improve our apps, so I’ve followed up with you via email to log your feedback with the Shopify development team. - JP, Shopify Support
April 1, 2019
I have been in review for over 2 months!!! No way to understand why or how to expedite. This is by far the worst app I have used.
Thank you for sharing this feedback! I understand how frustrating the wait can be. Typically, Google can take up to 10 business days to review and approve these products. Every product is reviewed individually so it can occasionally take longer. If you find products stuck in the pending status for 2 months, you can check in your Google Merchant Center to see if it's pending. If it is not, reach out to Shopify Support and our technical team can take a look. If it's stuck in pending, it is recommended that you reach out to Google to understand the reason as it is Google that reviews the products. That being said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon! - Alex, Shopify Support
March 31, 2019
The sales of my store dropped 90% after installing this App. Total waste of time, i have uninstalled it and hope things improve
Hey there, thanks for sharing your feedback! We work hard to ensure that our apps meet a high standard of quality, and are always trying to improve functionality and user experience. I’d like to look into this further for you, so I’ve reached out to you via email. Hope to hear from you soon! - Lauren, Shopify Support
March 29, 2019
I installed this app to help me build my business through google shopping and I have to say that I'm extremely disappointed. I wish I could give it zero stars. In the past three years of being a Shopify customer I've had superior customer service from Shopify support, until I needed help with this app. The app just does not work and the support people don't seem to be familiar with it. Google support also couldn't help because it's a Shopify app (of course). I even tried to help myself by looking for the app in my Admin code and couldn't find any snippets or other liquid modules for it. It seems to be a complete waste and really should be removed from the app store.
Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Google Shopping app. I'm sorry to hear that it hasn't been a positive one. I've reached out to you by email to see if we can help you get your products published and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support
March 29, 2019
We use Shopify since about two years and we liked it. Because Shopify is a deliberated shop solution and all is working very well normally. Till now. But this new Google Shopping app developed from Shopify is - i must say it so clearly - a shame for Shopify and a classic example for a bad software solution. In comparison to the old (meanwhile unsupported) app version there are a LOT of worsenings. Here are the main points: * Products are showing constantly pending status although (!) they have been approved by Google merchant center. * We had to correct the American and European GTIN numbers of all our products manually because this new app doesn't accept spaces between the numbers (the old version did). * Only 25 products are displayed per page. This is quite too less for a big assortment and there is no possibilty to show more products per page. * There is no option to search resp. select specific products - very uncomfortable (the old version had this option). * There is no more the possibility to sync selected products with Google Merchant Center instantly (the old app had an extra upload button). We used this often to change product prices or to correct product descriptions quickly (these changes appeared in Google Ads ca. 20 min later). * In our Merchant Center product list all products were listed twice after using this new app (resulting from the former input via the old app) - there was no automised adjustment with the old existing products. We had to clean this manually. In reaction to our pour experience and to all these negative reviews I really hope Shopify will improve this frustrating app and will present a major update in the near future.
Hey, there. Thank you for your detailed review! We appreciate you taking the time to share it with us so that we can improve. I've also reached out to you via email to discuss your experience with some potential solutions. I hope to hear back from you! - Jason, Shopify Support
March 27, 2019
DON'T USE THIS APP. We had to switch from the old app. We thought "we know what we're doing", it's easy enough to link the google ads and merchant center accounts. However, THIS APP WILL FAIL YOU! Went from 3000+ product variants down to 168 for three weeks. Then, it's like pulling teeth to get this working. If you asked me about shopify support I would have had nothing bad to say, but after dealing with this issue the phone wait time it 45min or more, and they WILL NOT let you speak with a tech. Absolutely disappointed with this entire experience. GO WITH A PAID VERSION. You can get a $7/mo app that will do the job and do it right. It's not overly complicated but manually updating the feed is a pain unless you do some automating on your end. Trust me - do not use this app. -Rick
Hey there, Rick. Than you for providing so much detail in your review, we really appreciate getting this feedback so that we can better the app. I am sorry that you encountered so much difficulty when trying to get it to work, and that you felt our support was lacking. I have gone ahead and reached out to you via email to gather any further feedback that you may have and offer support if you would be interested in giving this app another go. -Bo, Shopify Support
March 26, 2019
Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.
Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
March 26, 2019
If I could give zero, I'd give zero. It does not work correctly and all my products have been sitting in pending for WEEKS. I never used to have any problems on the old app so not sure what is happening now.
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. The pending process is done by Google. It's known that Google is doing this manually and the waiting period is inconsistent. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
March 22, 2019
This app is of no use, does not work!!!!!!!!!!!!! DOES NOT SYNC BEWARE will waste your time!!!!!! DO NOT DOWNLOAD
Hey there, thank you so much for leaving this feedback. I am sorry to hear that you have experienced difficulties when getting this app to work. I have reached out via email to provide you with support if needed and to gather any further feedback you may have. All the best. -Bo, Shopify Support
March 21, 2019
New version is NOT syncing my products even though it is configured according to all requirements!:(( Please fix the problem.
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve. I’ve followed up with you via email so that we can discuss this further and I can share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support