Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,136
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
May 21, 2019
I installed this app as the last version I had was no longer supported and forced me to change. This app over wrote my existing Google Merchant account and lost all history. My products were then suspended in Google shopping because some moron on in India thinks protein powder is a banned pharmaceutical. Nice work Google! Can't say enough about how frustrating it is to do business with you and companies that use support centers in India. I would give you a worse rating if I could but I will just move my ads to Amazon where they get triple the ROI of Google Shopping, I recommend others do the same. Of course this hurts your business Shopify team. Are you listening?
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. We're listening. I can see that some of your products were banned through Google's algorithm, and consequently, resulting in the account getting suspended. Based on your feedback, it seems that you've reached out to Google looking for a solution but they've provided limited answers. I understand how frustrating this can be, especially the old app was functioning normally prior to your transition. I've followed up with you by email to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
May 19, 2019
application inutile, vous fait perdre énormément de temps, service client 0 répond à vos mail 1fois toute les 24h sans apporter ni réponse aucune ni aide ils méritent même pas 1,8/5 juste 0/5. je ne laisse jamais d'avis d'habitude mais cette application est une vrai merde !
May 16, 2019
Terrible App! It is difficult to use, has little to no information on how to use it and when you install the app and create Google Merchant account and Ad account they are then a sub account to Shopify. You CANNOT close them!! You are better off creating the Google accounts on your own, then you can control them! Stay away or suffer the frustrations and consequences!
Thank you for sharing this important feedback with us and I apologize that your experience with the Google Shopping app was such a frustrating one. You put your trust in Shopify to support your business, and this trust isn't a responsibility we ever take lightly. I can assure you that your feedback has not gone without impact and that it has reached the appropriate teams here who will be taking action on it. Thanks again for sharing your experience, it's feedback like this that allows us to learn and continue to improve our service, so we appreciate you for taking the time to share it. -Emma, Shopify Support
May 13, 2019
COMPLETE WASTE OF TIME AND MONEY. This could not possibly be a bigger let down and in no way should be considered an "app" on Shopify. It's useless.
Using app
About 1 month
Total reviews
1
Average rating
1.0
Thank you for taking the time to share your feedback with us about your experience with the Google Shopping app. I'm sorry to hear that you were disappointed. I've reached out to you by email to discuss this further and ensure that your feedback is passed on to our app developers. I hope to hear back from you! -Emma, Shopify Support
May 12, 2019
A completely useless app. Keep prompting to update my list of products and I have more than a thousand SKUs! All I need is a easy to use interface that can syn to my store..I do not want to waste time editing all my products just so it reads your language!
Thank you for taking the time to share your feedback with us. Our teams are constantly working to improve our app features and functionality. We’d like to look into this further for you. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
May 7, 2019
This app is a sure fire way to demolish your sales. They publish the highest shipping rate only so it looks like it costs $100 to ship a bottle of wine (priority first overnight rate) instead of $12. They also have so many errors such as UTM missing when my products have barcodes. My products are not showing up correctly or are rejected.
Hi, there. Thank you for providing this feedback, we appreciate your time and value your experience. I'd like to work together with you to make sure that we get the Google Shopping app working for your business. With regards to the shipping concern that you mentioned, if you are using the automatically synced shipping settings from Shopify then yes, the highest shipping rate will be displayed. The reason is that shipping rates cannot be misrepresented. If Google sees a higher shipping rate offered on your website than what is displayed on your Ad, your account can be suspended. To clarify, you do have the option to either automatically sync your shipping settings from Shopify, or manually set these rates up in your Google Merchant Center. Rather than displaying the highest price that is offered for shipping, you can manually set up your shipping rates in your Google Merchant Center by following these instructions: https://support.google.com/merchants/answer/6069284 I've also reached out to you via email so that we can work together to solve any other concerns you have and I can make sure that your feedback is shared with our app development team. I hope to hear back from you! -Emma, Shopify Support
May 3, 2019
My lord this app needs to be fixed. There are so many issues - its such a pain to use. First off, dont sign in with an email with a domain you dont want to use again, because it will force you to use it unless you create another account. Next, it couldnt verify my domain, the products tab doesnt work it keeps taking me back to the main tab. Its just an overall mess. Disgusting.
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
May 3, 2019
this app us useless and does not work. I deleted the old app and added this app but this is by far the worst mistake!
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email to gather more insights from you. Hope to hear from you soon! -Jason, Shopify Support
April 30, 2019
Pretty useless. Doesn't seem to ever verify anything. Products have been waiting for more than a month to be verified, the Google account never gets verified either - and thousands of products can't be removed from the que unless you go through them one by one....
Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements. I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support
April 27, 2019
its a 3rd class app only time waist, there help support don't have any knowledge, they don't know anything only ask questions and do nothing, i don't know why this unusable app made
Thank you for providing your feedback about your experience with the Google Shopping app. I'm sorry that you've had some problems getting the app working for your business! I've reached out to you via email so that we can troubleshoot this together. I look forward to hearing back from you! -Emma, Shopify Support
May 14, 2019
FINALLY WORKS! FINALLY 8 MONTHS AND A WEEK IT WORKS. Shopify and Google had more than 7 MONTHS Oct. 2018 to get this FIXED, the first time users Oct. 2018 said this was JUNK and UNPROFESSIONAL CRAP! And still nothing changed 315 one star ratings! You know what changed is Shopify's PRIDE OF OWNERSHIP OF PROBLEMS NOBODY cares anymore and to let a 315 one star rated app remain in the app store tells you everything you need to know about Shopify in 2019, quality standards on ZERO and as for the Google engineers that stood infront on Shopify users and LIED about this app and the great engineers, programmers, product managers at Google who let this happen and continue on KEEP CASHING THAT PAYCHECK ON JUNK, TOP OF YOUR LINKDIN : I am very proud of the Shopify App - 315 one star ratings out of 418 users i developed over 75% of users rated it a one star loser, please hire me. Hey if all your products were approved for over 2 years 6 months and now and pending forever you ain't making any AD MONEY $$$$$$$ on Google Shopping ADs.
I'm sorry to hear you've had a frustrating experience with the Google Shopping app. We truly value your feedback and thank you for taking the time to share it with us. I’ve followed up with you via email so that we can work together to get the Google Shopping app working for your business. Hope to hear from you soon! -Emma, Shopify Support
April 23, 2019
If you use your product variants for anything other than colors and sizes (i.e. special offers that you DON'T want published) you are out of luck. This app publishes all variants with no option to exclude. Shopify's advice - duplicate all your products and remove the variants! This is a huge mess for our inventory, customer service, accounting, etc. Forcing us to move to a new app without fixing this issue is very poor! What is an alternative to this app?
Thanks for sharing this feedback on our Google Shopping app! Currently this is a limitation due to Google Shopping's data requirements and the design constraints. Feedback like this helps us improve our apps though, so I’ve followed up with you via email to log your feedback with the Shopify development team. - JP, Shopify Support
April 17, 2019
This app does not work! Do not loose your time on it! They say it take 5-7 days to get an answer but after 2 weeks no response.
Thank you for sharing this feedback! I understand how frustrating the wait was. Typically, Google can take up to 10 business days to review and approve these products. Every product is reviewed individually so it can occasionally take longer. That being said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon! - Alex, Shopify Support
April 14, 2019
Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%. Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse! Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my add spend, but strangely this has had no effect on my conversions/ sales. The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly. My Original Google shopping app and campaign was doing really well, this app have almost ruined my business. I am at a loss as to what to do. Maybe the only option is to drop this app and go to a Paid app, and start all over again!
Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating! Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support
April 9, 2019
This app doesn't work, but somehow it says that it ran over $200 worth of ads. How could it do that when all of my products have been in "pending" for as long as it's been installed??
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve. Sometimes the products are approved on your Google Merchant Center and it still reads as pending in the Google Shopping app. If this ever happens, you can contact Shopify Support and our team can look into it further for you! I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon! - Alex, Shopify Support
April 9, 2019
Extremely overpriced. You are basically paying $1 for every click, not sale, each click. Stay away. Their support is a joke as well.
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve. Google Ads are pay per click but the price shouldn't be $1 for every click. Google decides this based on your products as well as the campaign budget that you set. The pricing is solely from Google and you can learn more about how the budgets work here: https://ads.google.com/intl/en_ca/home/pricing I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon! - Alex, Shopify Support
April 9, 2019
If you have any other option use it and dump this app. We operate 3 shops here what a waste of my time. Shopify keeps blaming "Google" No its their app. Dare you to use it. I mean if you dont what to sell on Google shopping than its great. Or chase your tail. Pending Pending Pending - Ya goggle it to blame. right ya they dont know anything about indexing. I have weeks of support email. Just wait they say. PENDING PENDING
Thank you for sharing your feedback on the Google Shopping app. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
April 8, 2019
It's not working with currencies and Google Shopping banned my account after installing this app with Shopify. Quite ironic!
Thank you for sharing this feedback with us! Our team works hard to improve our apps' functionality and workflow, so I'd like to look into this further with you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
April 3, 2019
Contacted Shopify multiple times about this not working. I was told to fix things and even after i did NOTHING. Just going to go to google shopping directly.
Hey there, thanks for sharing this feedback. I'm sorry to hear your issues were not resolved! That said, we're working hard to ensure our apps work for everyone, so I'd like to look into this further for you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
April 2, 2019
For one month I have had 90% of my products "pending" I asked shopify and they said I need to fix my Google Shopping fields... not the case because Google isn't rejecting products they just aren't being sent all of them.
Hi there, thank you for providing us with feedback on Google Shopping! I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support