Gooten: Print on Demand

Nov. 11, 2019

I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on. Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.

Oct. 29, 2019

No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. Choose another. Had another issue on a Image, which you can find on Products being sold on Amazon and Walmart, and the Customer agent via email was arguing with me about it being inappropriate.

Oct. 8, 2019

I can't recommend this app in good faith to other sellers. Most of their items are supposed to ship within 4 business days however they often miss this deadline. This will result in your orders arriving late, which will result in upset customers and will negatively impact your business. Gooten is not a company you should trust with your store's reputation as they will inevitably damage it. They have poor customer service that isn't proactive, doesn't take accountability and consistently makes excuses about late orders. I've gone as far as to reach out directly to their CEO Brian Rainey and CTO/Co-founder Micah Smith about my problems but did not get any response.

Oct. 8, 2019

It takes forever for shipping. The items say 3-4 days and that's not the weekends. Its taken my item 7 days to ship. When I contact customer service I am told they ship out 3-5 days. The product is cool but they need to work on speeding up shipping. If you are selling on Amazon you will be scolded for this late shipping, if you only put 3 days as your process time.

Sept. 26, 2019

I ordered one sample of each item I plan on using and love all of them! The acrylic blocks are my favorite and I could not find them offered anywhere else. They are just gorgeous! There is fabulous detail in the prints and the color matching is really good and the thick acrylic makes from some fascinating effects. I keep seeing comments about how Gooten doesn't do their own printing. I do not see how this can be considered a problem as many of the other POD don't do their own printing either, including some POD favorites used by thousands of people. I would not let that dissuade you if you are on the fence about Gooten like I was. Install the app and order some samples and see for yourself. Their response time to my inquiries was very fast and they answered all of my questions satisfactorily. Production times are all listed for all products and while new partners like me might wait a little longer at the start for quality control, production times will speed up a bit. And in comparison to another POD service I use, their production times are understandable.

Sept. 23, 2019

They take FOREVER to ship, and the product arrived damaged (Bent paper, was obviously no from shipping) and the print had red lines around the text. Very disappointed in not only the time frame but the product.

Sept. 2, 2019

Horrible experience! I have had them for a couple of years now. I put up with technical mock-up and platform issues, misunderstandings, language barrier, slow and robotic customer service, but now they went one step further after I got upset. They pushed my design to production without approval and without solving the image issue. On top of pushing faulty products into production without prior approval (I do the approval manually once the issue is solved), they overcharged me for shipping! Their new and supposedly improved technical platform is a failure. There is no way to see a mock-up because there is no proper mock-up. There is no way to see the newly uploaded image or move it, you have to do it from a different page- the whole thing is complex and doing it blindly does not help. Each time I explained this I received the same robotic reply. I was patient, but when they push unresolved images into production without approval and overcharge me, that is unacceptable. Not only I don't recommend them, but I would say AVOID, unless you want to lose your mind and waste your time and money. They are marketing everywhere and trying to acquire new people, but they do NOT care about their customers. I hope no one else has to go through this.

July 21, 2019

Tried to test one product. The wrong material was sent 3 times. They sent 2 replacement orders and a refund on the third, but are now still claiming the material was cotton. They all say 100% polyester fiber on the tag and I sent numerous images! It's either a scam or one heck of a delusion.

July 21, 2019

3 out of 4 orders, didn't receive their destination. The shirts that I received contained printing errors. Please move on to another company if you want to save time and stress.

July 16, 2019

Gooten has stellar customer service! Wow! Last week I had a shipment that came late from Gooten and it had all kinds of stickers on it and looked like it had been drug under a truck. I contacted Gooten and sent a picture of the package. They not only got back to me with details, they refunded the order for my trouble. Super customer service always. And if I have a question, I almost always get an email answer the very next day. As an aside, the products are great too. I have created custom pillows, scarves, tote bags, journals and greeting cards. The quality is great and my designs look wonderful. And everything is made in the USA! That's a big selling point and I can highlight that on every product. Thanks Gooten!

July 15, 2019

If Gooten customer service were to actually respond to emails within the stated 24 hours they promise for merchants/partners, they would easily get 5 stars from me. As of now, they take AT LEAST FIVE DAYS to reply to my emails and they have no telephone customer service. Once I did a chargeback for a sample order I placed, they actually emailed me back quickly...go figure. Because of this, I only sell 2 Gooten items in my store that I know I will have low issues with because I know their customer service is lacking and very unresponsive. It makes me nervous that I would likely have to take a loss on a Gooten item to keep a customer happy because Gooten's team takes forever to reply. Amazing selection, great prices, terrible customer service.

July 9, 2019

FolkNFunky fully recommends Gooten! We have been with Gooten for four years. The customer service is outstanding. Gooten has helped us grow far bigger than we thought possible when starting. The product selection, quality, and turn around time are very good. The staff actually cares about their customers and are very personable. We plan on using Gooten for years to come, in our opinion, they are simply the best!

July 9, 2019

Our experience with Gooden has been outstanding in every respect and aspect of the operation of our retail and wholesale stores. From the very beginning when we decided to transition from our old platform to Gootens´, the personalized customer service we have received during the whole transition process and since fully operating live, has been superb. Every single issue and particularity of our needs has been expedited and thoroughly resolved in time and form. We are very happy, it has made our operation much easier and effective.

June 26, 2019

DO NOT USE! WORST SERVICE EVER! Will ruin your business! AWFUL CUSTOMER SERVICE!! RUINS STARTUPS!! Placed an order June 6th. "Guarantees 4th day ship." Today is June 26th. It has not even shipped. They could not manage to print a simple white Tee. After tons of emails arguing about shipping my product, they refused and issued a refund. They have the rudest customer service who want to question what to do?? You ask for your order and they act confused. This is the worst thing. Don't waste time building your company around this kind of crap. You will be sorry. Don't bother. It is a waste of time to put effort into building your site, spending hours upon hours dedicated to adding and creating products for your business and website, only to find that the service provider cannot deliver. This is a lot of money and time down the drain. I did find several articles comparing different services out there for this type of service. What I found was that Printful is a better option that does not require a monthly fee. However, if you do the math, Printify will in the end, give a better ROI or profit margin, even with the $29 monthly fee. So there are options. But this place, don't even have a way to phone them, and stopped having the live chat option for customer service. So you are left with arguing with people through emails that take days and nothing gets accomplished to fix your issues. I'd suggest you try the other options first. :)

March 21, 2019

After trying almost every other POD supplier, Gooten is by far the best out there. The products they offer are great quality, Customer Service is fast and responsive, and shipping times are unbeatable. Thank you so much guys:)

March 21, 2019

POD has a slew of extremely valuable benefits, which prompt a small businesses ability to scale rapidly and minimize risk with new product launches. The agility and adaptability is unparalleled. At times, POD has its flaws, such as wrong product shipped / damage product shipped, or other customer service issues which can lead to tactical execution challenges. Gooten has a phenomenal team to fill in those gaps. I am extremely pleased with the companies product catalogue as well as their value of looking at customers as partners. As my business grows, their business grows. Its nice to know they value me as much as I value them - all with the end customer as the #1 priority. Gooten has proven themselves in strides compared to the other POD companies on Shopify.

March 20, 2019

Since working with Gooten, I have been so pleased with the overall process. POD is new for our company, so we weren’t quite sure how it would all work out. Being able to sync our Shopify store with Gooten was slightly difficult; however, the Gooten team was quick to respond and helped us get everything set up. Overall, Gooten has wonderful customer service and is incredibly helpful and open to all our needs. We especially LOVE working with Maddy! :)

March 17, 2019

Gooten was the first POD that I've signed up with. I did a sample order to see how long it will take to process the order, to get the order, and the quality of the product and I must say that I wasn't the happiest with it. Process time was a little long, receiving it was long, and finally when the order did come in the mail the product sucked! The image on the shirt was not centered correctly and it was crooked! Not to mention the packaging was a a little boring. I personally will never use Gooten again, but if you don't mind the quality of your product being poor, then go for it!

March 11, 2019

Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!

March 5, 2019

It’s is cost efficient the customer service is great especially as a store you always want to communicate with your manufacturers. They have high variety of products to print on and the interface is very user friendly. I have been using them for 4-5months now and I highly recommend these underdogs