All reviews

Rating Breakdown

  • 5
    65% (337 ratings)
  • 4
    16% (84 ratings)
  • 3
    5% (24 ratings)
  • 2
    4% (19 ratings)
  • 1
    10% (51 ratings)
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5 / 5 Share

July 9, 2019

Our experience with Gooden has been outstanding in every respect and aspect of the operation of our retail and wholesale stores. From the very beginning when we decided to transition from our old platform to Gootens´, the personalized customer service we have received during the whole transition process and since fully operating live, has been superb. Every single issue and particularity of our needs has been expedited and thoroughly resolved in time and form. We are very happy, it has made our operation much easier and effective.

Using app

About 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

June 26, 2019

DO NOT USE! WORST SERVICE EVER! Will ruin your business! AWFUL CUSTOMER SERVICE!! RUINS STARTUPS!! Placed an order June 6th. "Guarantees 4th day ship." Today is June 26th. It has not even shipped. They could not manage to print a simple white Tee. After tons of emails arguing about shipping my product, they refused and issued a refund. They have the rudest customer service who want to question what to do?? You ask for your order and they act confused. This is the worst thing. Don't waste time building your company around this kind of crap. You will be sorry. Don't bother. It is a waste of time to put effort into building your site, spending hours upon hours dedicated to adding and creating products for your business and website, only to find that the service provider cannot deliver. This is a lot of money and time down the drain. I did find several articles comparing different services out there for this type of service. What I found was that Printful is a better option that does not require a monthly fee. However, if you do the math, Printify will in the end, give a better ROI or profit margin, even with the $29 monthly fee. So there are options. But this place, don't even have a way to phone them, and stopped having the live chat option for customer service. So you are left with arguing with people through emails that take days and nothing gets accomplished to fix your issues. I'd suggest you try the other options first. :)

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

March 21, 2019

After trying almost every other POD supplier, Gooten is by far the best out there. The products they offer are great quality, Customer Service is fast and responsive, and shipping times are unbeatable. Thank you so much guys:)

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2019

POD has a slew of extremely valuable benefits, which prompt a small businesses ability to scale rapidly and minimize risk with new product launches. The agility and adaptability is unparalleled. At times, POD has its flaws, such as wrong product shipped / damage product shipped, or other customer service issues which can lead to tactical execution challenges. Gooten has a phenomenal team to fill in those gaps. I am extremely pleased with the companies product catalogue as well as their value of looking at customers as partners. As my business grows, their business grows. Its nice to know they value me as much as I value them - all with the end customer as the #1 priority. Gooten has proven themselves in strides compared to the other POD companies on Shopify.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2019

Since working with Gooten, I have been so pleased with the overall process. POD is new for our company, so we weren’t quite sure how it would all work out. Being able to sync our Shopify store with Gooten was slightly difficult; however, the Gooten team was quick to respond and helped us get everything set up. Overall, Gooten has wonderful customer service and is incredibly helpful and open to all our needs. We especially LOVE working with Maddy! :)

Using app

About 2 years

Total reviews

10

Average rating

5.0

2 / 5 Share

March 17, 2019

Gooten was the first POD that I've signed up with. I did a sample order to see how long it will take to process the order, to get the order, and the quality of the product and I must say that I wasn't the happiest with it. Process time was a little long, receiving it was long, and finally when the order did come in the mail the product sucked! The image on the shirt was not centered correctly and it was crooked! Not to mention the packaging was a a little boring. I personally will never use Gooten again, but if you don't mind the quality of your product being poor, then go for it!

Using app

20 days

Total reviews

1

Average rating

2.0

5 / 5 Share

March 11, 2019

Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2019

It’s is cost efficient the customer service is great especially as a store you always want to communicate with your manufacturers. They have high variety of products to print on and the interface is very user friendly. I have been using them for 4-5months now and I highly recommend these underdogs

Using app

Over 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

March 4, 2019

As a small business, I am all about cheering on companies. I know crap happens and am always willing to give second and even third chances. My head is still spinning from this experience though, but my 3 biggest complaints are: 1. I connected with Etsy and Shopify. I added three products. Within a couple of hours, the products somehow un-synced themselves. I wrote customer service. They wrote back a day later and just said it must be a glitch - sorry, but here's how to fix it. I was a little irritated on day one I had to re-sync items myself without any explanation as to why this happened to begin with. However, crap happens, so I shrugged my shoulders and tried again. I re-synced and added a couple other items. They all un-synced again. I was told their tech team was looking into it and they closed my case right away. Haven't heard back. After a few days, I wrote about the problem again and just got a "so sorry to hear you had issues" response. No help. No answers. Nada. Zilch. 2. My biggest gripe about the actual process of loading products is that other sites let you list various styles in one listing (Printful, teesource, etc) AND you can use the same design file for all products. Each product had various file size requirements, so I couldn't use the same file for a t-shirt as for a hoodie...but you can't use too big of a file for smaller products either. Ridiculous. I ordered a variety of products from 5 other sites and not one of them ever fussed about files and the products turned out great! Furthermore, I had to list every style separately on Gooten, which for SEO reasons, I hated. 3. I ordered samples and have yet to receive them. They are still in production. I ordered sample products from other sites AFTER this sample order and have them back. Dear Gooten, if you can't send out samples in a timely matter, how can I trust you will ship customer orders according to YOUR own set timelines? There are no holidays right now either. I've messaged - no explanation. I asked for my sample order to just be canceled then. They said they couldn't because it is in production. I don't see anywhere where samples have a much longer processing time then regular orders. I might have to get my credit card company involved since they haven't met their own turnaround time and aren't very helpful in offering insight. Like I said earlier, I've ordered from 5 other companies and didn't have ONE problem. I wanted to go with Gooten because they had all the products I wanted to offer, so I wouldn't need more than one app, but I can't believe how horrible of experience this was. I'm glad to find out right away instead of having customers breathing down my neck on top of it all. Steer clear Shopify friends.

Using app

7 days

Total reviews

1

Average rating

1.0

4 / 5 Share

Feb. 5, 2019

I've ordered samples of mugs, bandanas and a 5x7 canvas wrap print, and all have come out well. The mugs are high quality. I can see how t-shirts would be a nightmare to sell through Gooten given the mockup and variant challenges, but give it a chance if you're selling something with only one or two sizes and no other variations. The prices are lower than anything else I've found. Shipping costs are complex but again can be gotten around if your store and variants aren't complex.

Using app

3 months

Total reviews

8

Average rating

4.4

1 / 5 Share

Feb. 2, 2019

Here's a message I sent to their customer support a few moments ago: *** I don't have a request. Just want to make a statement that hopefully someone in your company will see. I have a new Shopify store and am considering which vendor to use for POD. I've connected Printful, Printify, and Teespring so far; am considering Custom Cat. I've gone back and forth about which vendor to use but then ran across you. Great products, excellent prices. I was worried about some of the negative reviews in the app store -- specifically difficulties getting the app to work, and in how it's set up as a workflow. I decided not to sell t-shirts through you because the thought of uploading a design for *every single variation* of a product made me want to scream. So I was going to do some of my products with you -- ones without a bunch of variation per item. And... went to try to set up an account. First I get a security warning that won't let me proceed. So I figured I'd give it a minute and move forward. Then I returned a few minutes later, but because I'd entered my email address *but wasn't able to continue setting up* it said there was already an email address in use. Okayyyy, I'll pick a different email address. Then I try to set up my account and connect to my Shopify store. I enter the information and hit the button "connect my store," it connects for a few moments... then the screen returns, with the wrong information in the Company Name and Shopify URL fields. Try again. Same thing. After each time of trying to connect my Gooten account with Shopify, I return to the Shopify Apps page to see if it's there. Nope. I tried this a few times and I give up. Guys: nothing on your site seems to work! I'm sorry but all those people complaining on the product reviews are trying to tell you something. I've connected now 3 POD apps and they took moments and were a breeze. I really wish you'd get your act together. Because as it is, there's no way on this green earth I'd continue to press on *even if* I could eventually connect my store... there are just too many problems here, and I've only just gotten started. Who knows what would come up down the line when I actually had customers on the line getting frustrated. Please get it together, Gooten!

Using app

About 2 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 22, 2019

So far this company has been a bit of a let down. They lost my order and can't seem to find it. I hope they can get better organized and have better customer service in the future! Additionally this company tried charging me again and sending me incorrect information that did not pertain to me.

Using app

9 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 16, 2019

Absolutely the WORST company to use for POD. I paid full price for a test print on a product. The resulting color print was COMPLETELY OFF. They refused to do a reprint and suggested another full price charge on a sample that was supposedly their own fault for not printing the correct color. I would give 0 stars if possible. They obviously are not interested in getting sales from my 500,000 customer base. Companies like this will be out of business soon.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 5, 2018

They are always very responsive to my inquires and I appreciate that so much!. Thank you Gooten for showing that you care.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 3, 2018

Gooten is very responsive and really cares about what the end product looks like. I am very happy with them! I also think they have a better than average selection of products compared to others.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2018

I've been using Gooten for the last couple of years and we have been completely satisfied. They go above and beyond for us and we don't see ourselves with anyone else. Looking forward to working with them years to come.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2018

I'm a photographer and artist, and I use the Gooten app on my Shopify website. In fact, it's the only fulfillment app I'm using right now. I like their prices on Prints, Canvas (wraps and framed) and mugs. Customers like the quality and rave about it, so I'm good :-) The website/app for creating products can be buggy at times, but I've never had a problem that I haven't been able to fix or work around. Overall, I'm very pleased with my experience and would recommend this app to others.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2018

Application super complète il faut du temps pour trouver son choix . trop de choix peut être :-) super !

Using app

Almost 3 years

Total reviews

10

Average rating

4.9

5 / 5 Share

Nov. 13, 2018

I recently placed my first sample order. There was a slight problem with one item, but Marta (kudos!) quickly addressed the issue. The other items were very nicely done with great detail and crisp print. There is a large selection of items to choose from and I will definitely be ordering again.

Using app

10 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 5, 2018

Installed this app as they have a nice selection of items - placed a test order and the items took forever to ship. Actually am still waiting on most of them.

Using app

11 days

Total reviews

1

Average rating

1.0