Govalo | Gift Card Suite
Govalo | The Gifting Platform for Shopify
Rating
2.2
feedback
19
chart
#14,936
All reviews
Review RSS Feed
Oct. 14, 2025
Gift cards are not delivering to recipients. I reached out to support for help and cannot get in touch with anyone. I just tried to look at our dashboard and I get "Application error: a client-side exception has occurred (see the browser console for more information)." So the app is no longer working for us. We are super disappointed in the functionality and level of support since September. We wouldn't recommend this app any longer.
June 2, 2025
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Hi there, We’re truly sorry to hear that you’ve had trouble getting the support you need. That’s certainly not the experience we want for our customers. Please reach out to us at [email protected] and we’ll make sure to get you the assistance you need as quickly as possible. Thank you for sharing your feedback. It helps us improve and we appreciate your patience. Best regards, The Govalo Team
April 22, 2025
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi there, We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right. Please reach out to us directly at [email protected], and our team will do their best to resolve the issue as quickly as possible. Thanks for bringing this to our attention — we hope to earn back your trust. – The Govalo Team
May 13, 2025
We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience. Update May 13, 2025: Govalo support responded to our support requests and successfully resolved the issue we were having.
Hi there, We’re really sorry to hear that you've had such a disappointing experience — especially after making multiple attempts to get support. That’s not the level of service we strive for, and we understand how frustrating it must be to feel unheard. We’d still love the opportunity to help if you’re open to it. Please reach out to us directly at [email protected], and we’ll do our best to assist you promptly. Thank you for your feedback — it helps us improve. – The Govalo Team
Aug. 25, 2025
No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!
Hi there, We’re truly sorry for the lack of follow-up you’ve experienced — we completely understand how frustrating and disappointing this must be, especially when it’s impacted your holiday promotions. That’s not the experience we want for any of our users, and we sincerely apologize for the radio silence. The app should support your business, not hinder it, and we want to make this right. Please reach out to us directly at [email protected] so we can prioritize your case and work toward a resolution as quickly as possible. Thank you for your patience and for sticking with us — we’re committed to turning this around. – The Govalo Team
Sept. 4, 2024
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
June 7, 2024
Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud! The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them. That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.
March 17, 2024
I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.
June 14, 2023
Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.
Dec. 27, 2022
Govalo's customer support team is truly unmatched! We were having trouble installing the app due to custom code and they reached out to help us. Within a couple of hours, we had the gift card live on our site! Super happy with how everything turned out and is working.
Nov. 3, 2022
Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.
Aug. 16, 2022
This is the easiest to use Gift Card app I have found. The customer support is quick and very helpful.
April 20, 2022
Words cannot express how much I love Govalo! The setup process is stress-free, customers are choosing these over the standard Shopify giftcards, and I really can't thank Rhian and her team enough for creating such a wonderful app for CPG brands and our customers! - E.
March 10, 2022
Fantastic app! I needed giftcards ASAP over the holidays, and it could not have possibly been easier to set up using Govalo. In a matter of minutes we were live. The app is slick, intuitive, and works exactly like it says it will. Our customers love it too!
Jan. 6, 2022
Prior to Q4 holiday gifting season, we're pleased to have found Govalo to further optimize our eGift card experience. Govalo allows for custom greetings, specific delivery dates/times, sending directly to the recipient, and many more critical capabilities. The Govalo support team is incredibly responsive and helpful too!
Dec. 31, 2021
We were able to create a Gift Card in less than an hour and tested it to great success. Hoping to create seasonal cards soon -- We did reach out for Customer Support and they were terrific and responsive.
Dec. 13, 2021
Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!
Dec. 8, 2021
Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...
Hi there, My name is Rhian Beutler and I am the Co-Founder of Govalo. Thank you for reaching out to us. Here at Govalo we want to give all of our customers an excellent customer experience, 100% of the time. However, I believe that there may be a point of confusion, as every email address we email to get ahold of you bounces back, and we have no record of you ever emailing us. Our team has attempted to get in contact with you via email, WhatsApp, Instagram and Facebook, and we know it is getting late in Germany, so it’s okay if you do not respond today. We want to make this right, and want to help you find the solution that you need. Please email us at [email protected] ASAP so that we can get in contact with you and help answer the question(s) that you need to have answered and to see if we can find a resolution to the challenge that you have with our app. We are looking forward to hearing from you. All the best, Rhian Käthe Beutler Co-Founder Govalo
Oct. 21, 2021
This app is filling so many gaps in the gift card space for us – sending to recipient, scheduling the send to recipient (i.e. TRUE gifting), minimizing winback strategy for sold out items with the option to buy a gift card instead. The interface is clean and user-friendly so it's ideal for shops with any level of dev support to implement and use effectively.