Growave: Loyalty & Wishlist
Loyalty, Rewards, Reviews & Wishlists for Customer Retention
Rating
4.8
feedback
1,215
chart
#1,149
All reviews
Review RSS Feed
Dec. 10, 2025
I luckily managed to resolve the issue on my own right after I send an email to Growave, but their response was prompt and they even emailed me the next day to see if everything is running smoothly after resolving the problem. Very caring for their customers. You can't get this kind of service a lot recently. Thanks guys.
Hi Shaun and Sake Ichiban team, Thanks for taking the time to share your experience. I'm really glad everything worked out smoothly in the end, and it’s great to know we could be helpful along the way. If anything ever comes up again, we’re here for you! Best regards, Wade Growave Support team
Dec. 8, 2025
Best rewards app - great support and integration is seamless.
Hello Makari Shop team, Thank you very much for taking the time and post a review about our App! We are super excited that our App works smoothly on your shop and your customers can enjoy our widgets! Best regards, Growave support team
Dec. 7, 2025
While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.
Hi Hamvay-Láng team, Thank you for taking the time to share your experience. We’re sorry that the behaviour of the free-product reward in different Markets caused difficulties for your store. After investigating the case in detail, we found that the issue is related to a Shopify limitation: discounts are always applied in the store’s base currency, and Shopify does not provide a way for apps to apply them directly in a Market’s local currency. Because of this, small differences can appear when prices are converted, and a “free product” may show a remaining balance in certain Markets. Unfortunately, this behaviour cannot be changed on the app level. Regarding your interest in using percentage-based rewards instead, our team is available to help you configure the options supported by Shopify and Growave. We appreciate your feedback and understand how important reliable multi-market support is for your business. Wade, Growave Support team
Dec. 3, 2025
I spent 15 minutes trying to download the app — it’s honestly the slowest app I’ve ever seen! P.S Noone reached us out via email.
Hi team at Skin Love Cream, Thank you for your feedback. I'm sorry to hear that you had difficulties during installation. I’ve reached out to you via email at hello@skinlovecream so I can take a closer look and assist you directly. When you have a moment, please check your inbox and get back to me. I’ll be happy to help resolve this as quickly as possible. Looking forward to hearing from you. 🙌🏻 Best regards, Bina
Dec. 2, 2025
The app is great for our gift shop. Helps earn trust with our new customers by seeing product and store reviews. It's an easy way for us to reward customer as our business model makes it difficult to do cross-store sales. Had an issue and was easily able to get help from Wade. Thank you.
Hello, Painted Door on Main team, Thank you so much for your kind words and for taking the time to share your experience. I’m really glad to hear that Growave is helping build trust with your customers and making your rewards workflow easier for your gift shop. It was a pleasure assisting you, and I truly appreciate your feedback! Best regards, Wade Growave Support team
Dec. 6, 2025
I had a recent experience with not being able to contact support for about one month. Finally we connected and figured out why. They handled my problem with extreme efficiency and professionalism. Honestly, things were done in an almost instantly like in a live setting.
Hello Arthur and Innovative Journaling team! We’re really glad we have been able to sort everything out and that any potential issue is now fully resolved. It feels great to have been able to piece everything back together smoothly, and we’re grateful we could find a solution side-by-side with you 🙌. If anything else comes up, we’re always here to support you 💙. Best Regards, Growave Support Team
Nov. 30, 2025
Service was quick and accurate, with proactive follow-ups that kept me reassured even when my work took a little longer.
Hi team at Aoyama Flower Market, Thank you so much for your wonderful feedback! We’re truly glad to hear that everything went smoothly and that our follow-ups helped keep things on track. Your trust means a lot to us, and we’re always here to support you whenever you need. 🌿 Thanks again for taking the time to share your experience! Growave Support Team Wade
Nov. 29, 2025
Very good rating app, and a wonderful support. A must have for any e-commerce.
Hello badr.se team, Thank you for sharing such a thoughtful review — it truly means a lot to us. 🙌 We’re really happy to hear that the app has been working well for your store and that our support team has been able to make your experience smooth and positive. Your kind words motivate us to keep doing our best. Warm regards, Growave Support team
Nov. 29, 2025
Great customer service
Hi Chafolio team, Thank you for your wonderful feedback! We truly appreciate your kind words. It’s great to hear that you had a positive experience with our customer service. If you ever need anything else, we’re always here to help. Growave Support Team Jasper
Nov. 25, 2025
Outstanding Support & Huge Upgrade From SWYM I switched to Growave after dealing with poor service and significant slowdown issues with SWYM’s wishlist app — and I couldn’t be happier with the move. Katrina from the Growwave team has been incredible throughout the entire migration process. She personally helped transfer all of my customers’ wishlist data over, and she did it with amazing attention to detail. Everything carried over seamlessly. Not only was the transition smooth, but my site speed immediately improved. The wishlist feature now loads faster, feels cleaner, and blends perfectly into my storefront. The app itself is extremely user-friendly, packed with features, and offers a ton of value for the price. Huge thanks to Katrina and the Growave team — exceptional service, great performance, and honestly a night-and-day difference from my previous provider.
Thank you so much, Matthew, for such an outstanding review! We’re truly happy to hear that your transition from SWYM to Growave has been a smooth experience and that you’re already seeing improvements in both performance and usability. Your kind words about the migration process mean a lot — ensuring your customers’ wishlist data moved over accurately and without interruption was a top priority for us. It’s wonderful to know that the wishlist now loads faster, looks cleaner on your storefront, and integrates the way you envisioned. We’re also glad that our tools, features, and UI are giving you the flexibility and value you were looking for. On behalf of the entire Growave team, thank you again for trusting us with your store. We’re always here to help, and we look forward to supporting your continued growth. Warm regards, Katrina & the Growave Team
Nov. 24, 2025
Nice and prompt support! It helps me always. Thank you!!
Hello Take-Up Jewelry team, Thank you very much for your 5-star review! Your satisfaction is our top priority. We are always ready to fulfill your requests and give your customers more and more features! Best regards, Jay
Nov. 23, 2025
Hello Sake Selector team, Thank you very much for taking the time and rate our App and team! We are doing our best to meet your expectations and add more and more features to engage your customers in the Rewards program! Best regards, Joel
Nov. 21, 2025
We have used Growave for a number of years now and are very happy with the app and the QUICK support!
Hi Greg and Let's Print Big team! Thank you for your kind message and your unwavering support — it genuinely means a lot 💙! We are truly happy that the migration of your online store to Growave 2.0 has left you in good spirits, and it’s quite awesome to know that our entire team has been helpful throughout the whole process 🙌! Your vote of confidence is truly appreciated! Thank you once more for the wonderful feedback! Warm regards, Growave Support team
Nov. 20, 2025
Supporto fantastico, professionale e performante!!! Il costumer service è tempestivo…e se capiti con Sally sei in ottime mani…sei al TOP!!!
Hi team at Sneakers Culture, Grazie di cuore per le vostre parole così gentili. Mi fa davvero piacere sapere che vi siete trovati bene con il mio supporto e che l’app vi stia aiutando nel modo giusto. Sono sempre felice di poter aiutare, e leggere un feedback così positivo mi rende davvero felice. Vi auguro davvero tutto il meglio! 💖 Warm regards, Sally Customer Support
Nov. 18, 2025
We’ve been using the app for many years — it’s a great addition to our site. The customer support team is very patient and friendly.
Hi Wee and the Golden Lotus Antiques team, Thank you so much for your long-term trust and kind words! We’re thrilled to hear that Growave has been a valuable part of your site over the years. Our team is always happy to help, and we truly appreciate your support! Best regards, Maryam
Nov. 18, 2025
What other merchants should know is that Growave is an innovative organization with a team dedicated to providing a customer user experience which serves your client, set by parameters you choose, to develop an interactive relationship with an environment which is mutually beneficial. Every step of the customer's journey is validated by thier experience, by feelings, as they engage with the Growave software. Have fun!
Hi team at Revolucion Lifestyles, Thank you so much, Paulo, for your wonderful feedback! It was truly a pleasure working with you and your team. We’re thrilled to hear that your experience with Growave has been positive! Wishing you continued success in your sales, and we hope our app keeps supporting your growth while helping you connect with an even broader audience! Warm regards, Maryam
Nov. 15, 2025
Absolute best A+
Hi Ken and Born To Glam team, Thank you so much for your delightful feedback 💙! We hope that the Wishlist program will significantly enhance the user experience for your customers and make their interaction with your store even more enjoyable 🌟. It’s always rewarding for us to see how our features help brands like yours connect with their audience on a deeper level. Best Regards, Jay Customer Support
Nov. 14, 2025
It's not surprising there are so many glowing reviews. Growave is perhaps the best app we use on Shopify. We use it primarily to collect product reviews and to manage our customer loyalty program. It is simple yet has a lot of functionality. Maybe the best part is they have a knowledgebase that is ACTUALLY useful and their support team is extremely fast and ACTUALLY helpful. They are so much better than most call centers or web chat experiences I'm used to in the USA where it is impossible to get ahold of someone and once you do they do little to nothing to get you what you need. The Growave support folks have great knowledge and are quick to resolve questions or issues. Five stars from me.
Hi Soccer Command, Inc team, Thank you for such a generous message — it's much appreciated. 🙌 I’m really happy that the app fits smoothly into your workflow and helps you stay connected with your customers. It’s great to hear that the guides and our team make things easier when you need support. Your experience means a lot, and I appreciate you taking the time to share it. Thanks again for the wonderful feedback. Warm regards, Maryam
Nov. 11, 2025
We had a plan that didn’t quite match the pricing, but Maryam helped us work out a custom one that fit better! A lot of our customers really like the loyalty points and VIP tiers, and some of them have been coming back pretty often.
Hi, Paul and the Gracia Fashion team, I’m really glad we could set up a plan that works well for you. It’s wonderful to see your program encouraging repeat visits and keeping your customers engaged. Wishing you continued success as your loyalty program grows! Warm regards, Maryam
Nov. 9, 2025
このアプリを使うと顧客メタフィールドを追加しますが、アンインストールしても削除されずストアのデータを汚します。 データを汚染するのでご注意ください。 This app adds customer metafields, but even after you uninstall it, those metafields are not removed — leaving unwanted data in your store. Be careful, as it can contaminate your store data.
Hello, ユトピー team, よろしくお願いします🙏。 Please know that your feedback is extremely crucial to us. After uninstalling the app, some leftover helper code might remain in your theme files. This can happen with any Shopify app, not just ours. That being said, I want to personally assure you that any changes can be swiftly fixed, and I’m happy to help you sort it out. I just sent you an email and I would gladly assist you as soon as you respond. Kind Regards, Jay from Growave Support team