Growave: Loyalty & Wishlist
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Rating
4.9
feedback
2,206
chart
#598
All reviews
Rating Breakdown
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March 6, 2025
This application offers exceptional value and is truly remarkable. Furthermore, the Growave Customer Support member Joomart provided excellent assistance. It is astonishing to witness the level of technical expertise possessed by their customer support representatives. Overall, this application is truly exceptional.
Dear High Street Shoppe team, Thank you so much for your wonderful feedback! It truly means a lot to us to hear that you find Growave valuable and that our platform has made a positive impact on your business. 🌟 We always strive to provide not only powerful features but also exceptional customer support. It’s incredibly rewarding to know that our team was able to assist you effectively and leave a great impression. Ensuring that our customers feel supported and confident in using Growave is our top priority. Your kind words inspire us to keep improving and delivering the best possible experience. If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’re always happy to help! 💙 Wishing you continued success, Growave Support Team
March 6, 2025
I've been using Growave since 2020, and have nothing but good to say. They LISTEN, are incredibly responsive, and also have this intangible common-sense quality where they just "get it". I think this might be the best company I have ever worked with, and by FAR the best support.
Dear team at the Fig Love Clothing Co., We sincerely appreciate you sharing your feedback! It’s truly rewarding to know that you’ve been with Growave for so long and have had such a great experience with us. 🤩 It’s wonderful to hear that our support has been valuable to you and met your expectations. We believe that great customer service is more than just answering questions—it’s about building trust and lasting relationships, and your kind words mean a lot to us. Thank you for your trust and support over the years. We’re grateful to have you as part of the Growave community and look forward to continuing to support your success. 🙌 If you ever need anything, we’re always here to help! Best regards, Growave Support Team
March 6, 2025
I uninstalled but was charged $125? It said if I uninstalled I wouldn't be charged.
Dear team at RunnersWorld Tulsa, Thank you for reaching out and for bringing this to our attention. We completely understand how concerning this situation must be, and I want to assure you that we are here to help resolve this as quickly as possible. We have just sent you an email with further details on the next steps. To help our management team investigate the charge and find a solution for you, we kindly ask that you share a screenshot of the invoice. Once we receive it, we will review the matter promptly and work towards a resolution. Please know that your satisfaction is very important to us, and we truly appreciate the opportunity to assist you. We'll be looking forward to your reply and will do our best to ensure everything is taken care of smoothly. 🙏 If you have any further questions in the meantime, please don’t hesitate to let us know. We are always here to assist! Best regards, Growave Support Team
March 6, 2025
Literally the best loyalty app ever for Shopify. Has everything you need.. - Points & redemption - customer QR code + loyalty integrated to accounts - wishlist with back in stock and sale notifications - product reviews! Connecting Growave to Klaviyo(mailchimp alternative) and it's smooth sailing from there. Eldar and his team will also give you the time of day unlike other developers when it comes to support. You guys have a life long customer!~
Dear Tom at the Planted Aquaria team, Thank you so much for your kind words and for taking the time to share your experience! It truly means the world to us to hear that our app has been such a valuable addition to your Shopify store. ✨ We work hard to provide a seamless and feature-rich experience, so knowing that you’re enjoying it makes us incredibly happy. Customer support is at the heart of what we do, and we’re always here to ensure you get the assistance you need. 🙌 Your support and trust in us are greatly appreciated, and we’re beyond thrilled to have you as a lifelong customer! If there’s ever anything we can do to enhance your experience even further, please don’t hesitate to reach out. Wishing you continued success, and we look forward to growing together! 🚀 Best regards, The Growave Team
March 6, 2025
The support for this app is fantastic. there are def some customizations we needed, but the communication and turnaround was superb. The app is great and super robust. Highly recommend!!!!
Hello Spectrum Boutique team, Thank you so much for your wonderful feedback! We're happy that you find Growave flexible and that our customer support team meets your expectations. Your kind words mean the world to us! If you have any questions or suggestions, feel free to reach out—we’re always here to help! ✨ Best regards, The Growave Team
March 6, 2025
Die App ist sehr gut! Sie hat sehr viele Funktionen und auch eine Übersetzung auf Deutsch. wir sind extrem zufrieden. Vor allem das Support Team hat uns extrem weitergeholfen! Die Antwortzeiten sind sehr schnell und es wurde immer für jedes Problem eine Lösung gefunden. Vielen lieben Dank!
Hi team at Hatje Cantz Verlag, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the app and its features. We're especially happy that our support team could assist you so effectively. Your feedback means a lot to us, and we truly appreciate your kind words. If you need any further assistance, feel free to reach out. Thanks again for choosing us! 💕 Kind regards, Growave Support Team Hallo Team von Hatje Cantz Verlag, vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie die App und ihre Funktionen genießen. Besonders glücklich sind wir, dass unser Support-Team Ihnen so effektiv weiterhelfen konnte. Ihr Feedback bedeutet uns sehr viel, und wir schätzen Ihre freundlichen Worte sehr. Falls Sie weitere Unterstützung benötigen, können Sie sich jederzeit gerne bei uns melden. Nochmals vielen Dank, dass Sie sich für uns entschieden haben! 💕 Mit freundlichen Grüßen, Growave Support Team
March 5, 2025
Very helpful and patient support team! I'm very picky and sensitive about my websites and they provided the best support and accepted my requests. Feel free to check out my website for inspiration to implement to your websites.
Dear Mineralist team, Thank you for sharing your experience! We’re delighted to hear that our team was able to assist you in a way that met your expectations. Providing thoughtful and attentive support is always our priority, and it’s wonderful to know that you felt well taken care of. 🙌 We sincerely appreciate your feedback and trust. If you ever need anything in the future, please don’t hesitate to reach out—we’re always happy to help! 🌟 Wishing you continued success, Growave Support Team
March 3, 2025
We wanted a simple Rewards app and ended up with a polished solution that offers so much more. Features like Reviews (with the ability to add photos), Wishlist (with optional notifications for out-of-stock products), POS integration (crucial for those with a physical presence), and a nifty Instagram widget (to display and tag content) exceeded our expectations. The core Rewards system has everything we need: rewards for orders, signups, referrals, and an optional VIP tier system. Beyond the features, the ease of use is remarkable. No complex setup is required, the widgets are simple to configure, and everything looks great right out of the box. We’ve been with them for over three years, and from an admin perspective, it’s incredibly low-maintenance and works beautifully. A special shoutout to Kani from the support team for assisting us with migrating to a new version—prompt, caring, and truly making me feel like a VIP customer. Thank you!
Hi, SnackFirst Team, Wow! Reading your review truly made our day! 🤩 We can’t thank you enough for taking the time to share such thoughtful and detailed feedback about your experience with Growave. It’s incredibly rewarding to hear that our Rewards, Reviews, Wishlist, POS integration, and Instagram widget have not only met but exceeded your expectations! Knowing that you’ve been with us for over three years and find the system seamless and low-maintenance is the best compliment we could ask for. A huge thank you as well for your kind words about our support team! We’re thrilled to know that your migration experience was smooth and that you felt truly valued—because you absolutely are! 💙 If there’s ever anything else we can do to support your success, don’t hesitate to reach out. We’re excited to continue being part of your journey! Wishing SnackFirst even more success ahead! 🚀 Best regards, Growave Support Team
Feb. 26, 2025
The support of the Team is excellent. We are very happy to working with that kind of professional team! Also the app has a lot of functions. I can really recommend this app. Works well! Thank you.
Hi Hatje Cantz team, Thank you so much for your kind words! We're thrilled to hear that you’re happy with our support and the functionality of the app. It’s a pleasure working with you, and we truly appreciate your recommendation. If you ever need anything, don't hesitate to reach out. Thank you again! 💗 Kind regards, Growave Support Team
Feb. 20, 2025
Very flexible app with absolutely excellent customer service.
Hi SNOAP team, Thank you so much for your amazing feedback! 😊 We’re thrilled to hear that you find Growave flexible and that our customer service meets your expectations. Your support truly means a lot to us! If you ever have any questions or suggestions, please don’t hesitate to reach out - we’re always happy to help! ✨ Best regards, The Growave Team
Feb. 19, 2025
The Customer Service Team is extremely helpful, fast, and kind!
Dear team at the Bookish Shop, Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that our Customer Service Team was able to assist you quickly and with care. 🙌 Providing outstanding service is our top priority, and it’s wonderful to know that we met your expectations. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help! Wishing you continued success! 🌟💙 Kind regards, Growave Support Team
March 3, 2025
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered. Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month! That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site. I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features) Truly disappointed. --------- UPDATE: Binazir from Growave reached out to us and helped us to transition smoothly to the new version 2.0 upgrade. We are thankful for her responsive reply and ensuring everything is working accordingly.
Hi, the team at IREN Shizen, Thank you so much for updating your review! I’m glad I could assist you with the transition to version 2.0 and ensure everything is working smoothly. If you ever have any questions or need further support, I’m always happy to help! Best regards, Binazir Head of Customer Support Team
Feb. 18, 2025
Very responsive, great customer service! Thanks Growave team.
Hello DIA AND CO team, Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service. If you ever need anything, we're always here to help! 🚀💙 Best regards, Janat Growave Support Team
Feb. 18, 2025
I've been using the app for about 2 years now and my customers love th loyalty and referral program : transparent and easy to use. I also use the review feature and I've been able to collect a lot of them easily. I would definitely recommend Growave as your go to loyalty app
Hello Delphine and Géopélie team! Thank you for your 5-star review! We truly appreciate receiving such feedback from your shop and hope our collaboration will be long-lasting and productive! Please let us know if you need our assistance. We are always here to assist you. Kind regards, Yzat Growave support team
Feb. 14, 2025
Really proffesional team behind the app. Functionality is awesome, updates are constant, guys are keeping up with the trends. I sincerely recommend this app to everyone who want to take their stores to the next level. That's easy with this app.
Hi Ambient Lounge team, Thank you so much for your kind words and for sharing your experience! ✨ We're thrilled to hear that you’re enjoying the app’s functionality and continuous updates. Our team is dedicated to staying ahead of industry trends to ensure you always have the best tools to grow your store. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any assistance or have suggestions, we’re always here to help! Wishing you continued success! 🙌 Kind regards, Growave Support Team
Feb. 13, 2025
Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company, Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us. Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨. We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊. Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻. Best regards, Begi from the Growave Support Team.
Feb. 13, 2025
Growave: Loyalty & Wishlist has been a fantastic addition to our store! We use only the wishlist feature, and it works flawlessly, providing a smooth and user-friendly experience for our customers. What truly stands out is their support team—always quick to respond and genuinely helpful. Even though we’re using just one feature, we feel valued as a customer, and that speaks volumes about their service. Highly recommend!
Dear ROSES AND LACE team, Thank you so much for taking the time to share your experience with Growave! 🌟 We're thrilled to hear that our wishlist feature is delivering a seamless experience for your customers and that our support team consistently meets your expectations. Our team is committed to offering top-notch support and ensuring all your questions are addressed.🎉 If you ever need assistance, please feel free to contact us – we're always here to help you!😊 Warm regards, Syrgak
Feb. 12, 2025
I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience!
Hi, team at Parnell Baby Boutique, Thank you so much for your amazing feedback. It truly means the world to us to hear that you’re enjoying Growave and that our team has been able to support you effectively. We’re always striving to provide the best experience, so knowing that our features and customer service have made a difference for you is incredibly rewarding. We’re grateful to have you as part of the Growave family! If you ever need anything, don’t hesitate to reach out—we’re always here to help. Thanks again for your support and for recommending us! 😊 Best regards, The Growave Team
Feb. 12, 2025
Running a business is hard work and we need an app that will deliver - both in terms of functionality and with a support team. We have found both in Growave. They are not the cheapest on the market but we have learned that you get what you pay for so we do not mind the cost of support when we need it in an app that works great and can help to generate more sales. If you are on the fence about this app, just sign up - you won't be disappointed.
Hi team at Extraordinary Symbols, Wow! Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your trust in Growave and are thrilled to hear that our app and support team are meeting your expectations🙌 Running a business is no small task, and we're honored to be a part of your journey. If you ever need anything, we’re always here to help! Wishing you continued success! 🚀 Best regards, Yzat Customer support team
Feb. 12, 2025
The customer service is more than wonderful and the services provided by the company contribute effectively to the prosperity of my brand. I highly recommend it.
Hello team at Zeido Clothing! Thank you for your wonderful review! 🌟 We're delighted to hear that you've had such a positive experience with our customer service and that our solutions are contributing to your brand’s success. Your recommendation means the world to us! If you ever need any assistance, we're always here to help! Wishing you continued success and prosperity! 🚀✨ Best regards, Anna Customer Support Team