All reviews

Rating Breakdown

  • 5
    95% (2,010 ratings)
  • 4
    2% (49 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (37 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 1, 2024

We recently switched to Growwave (from LOOX) and the experience has been exceptional! With over a decade of marketing experience, I’m always cautious about tech support, especially when it’s primarily email-based. But Growwave’s team has blown me away. Their support is fast, clear, and easy to understand. They've efficiently handled all requests and keep me updated throughout the process. The features have also enhanced both the look and functionality of our site. If you're hesitant about switching, I can confidently say the transition was seamless. I rarely leave reviews, but this one was well-earned.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Dear Lindsey and the team at Four Star Seafood and Provisions, Wow, what a fantastic review—thank you so much for taking the time to share your experience with Growave! 🌟 We’re absolutely over the moon to hear that your switch from LOOX to Growave has been seamless and that our support team has exceeded your expectations. Your kind words truly fuel our passion for providing top-notch service. With your expertise in marketing, we know you have a sharp eye for both functionality and customer experience, so it means the world to us that you found our features to elevate both the look and performance of your site. We always strive to keep things smooth and efficient for our users, and it’s heartwarming to know we've earned your trust! Should you ever need assistance or have any new ideas, we’re just an email away—ready to continue making your Growave experience exceptional. 😊 Thank you again for the wonderful review and for being part of the Growave family. Here's to continued success together! Warmest regards, Anna & The Growave Team 💫.

5 / 5 Share

Sept. 27, 2024

Great app and fantastic service, very prompt! Thank you.

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear Clear Diamonds team, Thank you so much for your fantastic feedback! ✨ We’re delighted to hear that you’re enjoying the app and our service. Our goal is to provide speedy and helpful support, so it’s wonderful to know we’re making a positive difference. If you have any suggestions or need assistance at any time, please feel free to reach out. We’re always here to help! Your feedback means a lot to our entire team. Thanks again! 🤗 Warm regards, Saule Customer Support Manager

5 / 5 Share

Sept. 25, 2024

Very good tool, many requirements and functions can be realized. In addition, the customer service is excellent

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear SuSenGo Toys team, Thank you for your kind review! We're thrilled to hear that you're satisfied with the app and the range of features it offers. It's also wonderful to know that our customer service made a positive impression. Should you have any more suggestions or requirements in the future, please don't hesitate to reach out. We're always here to help and appreciate your continued trust and support ❤️! Best regards, Ainura Customer Support Manager

5 / 5 Share

Sept. 24, 2024

Awesome app and great customer service, Masha was kind and helpful, thanks!

Store

Solimè

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear Solimè team, Thank you for the fantastic review! We’re delighted to hear that you’re enjoying our app and that Masha was able to assist you with such care. Your satisfaction means the world to us! ❤️ If you ever need anything else, don’t hesitate to reach out. We’re here for you! Best regards, Janat Customer Support Manager

5 / 5 Share

Sept. 21, 2024

Really impressed with the support team at Growave. We're in the process of setting up the app, hit a technical roadblock, and they went to the next level to assess the issue and provide informational screenshots to help us navigate. All within hours of reaching out to them. The onboarding features are pretty great, but I wish there was a way to see what to expect and a few examples via video. I'm excited to learn more about how to use the app, but seem to need to activate it in order to learn. Maybe I'm missing a couple of demo videos. Excited to start using the features! Feeling good about working with the team at Growave whenever needed!

Using app

About 1 month

Total reviews

5

Average rating

4.8

Developer Reply

Dear Snake River Seed Cooperative team, Thank you so much for taking the time to leave such a thoughtful review and for your kind words about our support team! Providing timely and effective support is something we truly strive for, so it's great to know we were able to meet your expectations. We also appreciate your feedback on the onboarding process. While we continue to improve and add resources, we’re always here to walk you through any steps or questions you may have—feel free to reach out at any time. Rest assured, we’ll be here whenever you need support! Warm regards, Vlad Customer Support Manager

5 / 5 Share

Sept. 20, 2024

El equipo de growave se ha mostrado rapido y amable en las respuestas que he necesitado, sobre todo para entender los cambios. La aplicación funciona muy bien hasta ahora con mi tienda

Store

SkinB

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear team at SkinB✨, Thank you so much for your fantastic review💖! We’re thrilled that our team has been able to support you effectively and that the app is meeting your expectations. It’s always our goal to ensure things run smoothly for your store. Should you need any further assistance, we’re here to help! Best regards, Begi Customer Support Manager.

5 / 5 Share

Sept. 14, 2024

Just getting started with Growave and have to say the support as we set up has been impressive. We had a couple things only the GW devs could do and they actioned them so swiftly, and though we ran into a couple of bugs the team have been super responsive and quick to fix them.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Hello team, Thank you for your 5-star review! We are happy to assist you with your store setup and improvements! Your satisfaction is our top priority, and we are ready to implement your ideas to the best of our ability. Thank you for choosing our app! Kind regards, Yzat Customer support manager from Growave App

5 / 5 Share

Sept. 11, 2024

They responded to my issue so quickly and have been so incredibly helpful!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear team at Body Science, Thank you so much for your fantastic review! 💕 We're thrilled to hear that our team was able to assist you quickly and effectively. We're always here and happy to help whenever you need us – your success is our top priority! ✨😊 Kind Regards, Saule Customer Support Manager

5 / 5 Share

Sept. 10, 2024

Customer service is really EXCEPTIONAL!! We've been providing web design and development services for more than 15 years and we've used a lot of apps, plugins, themes etc during that time. I spotted a general problem with the rewards sign up feature and rather than being told 'we'll solve this in the next version', the problem was resolved IMMEDIATELY. I have never experienced support quite like it. Highly recommended!!

Store

Sonela

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear team at Sonela, Thank you so much for your amazing feedback! We're pleased to hear that our customer service exceeded your expectations, especially from someone with so much experience in web design. It means the world to us that we could resolve the issue right away and provide the support you needed. If there's anything else we can assist with, don't hesitate to reach out, we're always here for you! 🙌 Thank you for the recommendation and for being a part of the Growave family! Best wishes, Janat ​Customer Support Manager 💙

5 / 5 Share

Sept. 8, 2024

Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hey Maison Khloe, Thank you so much for your kind words! We’re thrilled to hear that our service has made things easier for you. We understand that not everyone is tech-savvy, so providing friendly, helpful support is always our priority. It’s great to know that consolidating your apps into one has made your website operations more seamless. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re always here to help! Best wishes, Anna Growave Support Team

5 / 5 Share

Sept. 6, 2024

Really loving this app! Very helpful and knowledgeable

Using app

2 days

Total reviews

6

Average rating

5.0

Developer Reply

Hello Wander + Lust Jewelry team, Thank you so much for taking the time to leave us a review! Your feedback is incredibly important to us, and we're delighted to hear that our program is making a positive impact on your business. Ensuring your satisfaction is always our top priority, and knowing that we’ve contributed to your growth truly motivates us. We deeply appreciate your continued support, and we’re excited to keep assisting you on your journey toward even greater success. Kind regards, Yzat Growave Support Team

5 / 5 Share

Sept. 3, 2024

Great app, does everything we need and more. Support from Janat was quick and helpful :)

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear team at Crochet Society, Thank you so much for your fantastic review! ❤️ We’re thrilled that the app meets all your needs and that our support was helpful to you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your support! Best regards, Janat ​Customer Support Manager

5 / 5 Share

Aug. 30, 2024

I had problems with installing the code and changing the style. Got a reaction and solution within a couple of hours!

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear Festivales team, Thank you so much for your kind feedback! 😊 We’re thrilled to hear that you’re happy with our support, as your satisfaction is very important to us. Please know that we’re always here to assist you. Thanks again for your trust — we’re committed to delivering the best service possible! 🌟 Best regards, Vlad Customer Support Manager

5 / 5 Share

Aug. 30, 2024

Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Dear team at Tumbleweed Plants, Thank you so much for your kind words and positive feedback! We're delighted to hear that you're pleased with the improvements in our app and our updated V2 version. 🙌 We share your enthusiasm for growing our partnership together and are committed to supporting you every step of the way! Our greatest joy is seeing your business thrive. Thank you once again for your trust and support! We're dedicated to assisting you and delivering top-notch service at all times. 💕 Best regards, Saule Customer Support Manager

5 / 5 Share

Aug. 27, 2024

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello DoneGood team! Thank you for your feedback on our app and 5-star review! We’re thrilled to see that you really like our app! Your rating is very important to us, and we strive to improve it every day, bringing you new features to enjoy. Let’s grow together! Thank you so much for choosing us! Kind regards, Yzat Customer Support Manager

5 / 5 Share

Aug. 22, 2024

Speedy and Helpful Customer Service!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Team at CARBON COPY, Thank you so much for your 5-star review! We're happy to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is our top priority, and it's great to know we're hitting the mark. 💗 If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! Thanks again for choosing Growave. ​ Best regards, Janat Customer Support Manager

5 / 5 Share

Aug. 21, 2024

Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.

Using app

About 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Hi Team at The Keto Collective, Thank you so much for your glowing review! 🌟 We're thrilled to hear that you had such a positive experience with our support team. It’s wonderful to know that the customizations were exactly what you needed. Your recommendation means the world to us, and we're here anytime you need further assistance. Thanks again for choosing Growave! Best regards, Janat Customer Support Manager

5 / 5 Share

Aug. 20, 2024

We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!

Using app

Over 1 year

Total reviews

13

Average rating

4.8

Developer Reply

Hey, ProSoccer team, Thank you so much for taking the time to share your experience! We're delighted to know that you're enjoying our app and the support provided by our team.🥳 Your satisfaction is our utmost priority, and we're committed to being there for you every step of the way. If there's anything more we can do to assist you, please don't hesitate to get in touch! ​Sincerely, Anna from the Growave Support team.

5 / 5 Share

Aug. 16, 2024

Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear team at Osage River Gear, Thank you so much for your fantastic feedback! We are happy that we were able to lighten the installation process and make the time with our app the smoothest one for you. 🙌 Your kind words have inspired us to keep pursuing excellence and do everything we can to offer the best possible support. In the meantime, if you have any other questions or need our assistance, we are always here to get your back. Thank you once again for your support and encouragement. It is deeply appreciated and has made a meaningful impact on us. ✨ Best regards, Yzat Customer Support Manager

5 / 5 Share

Aug. 14, 2024

Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Dear team at Hattaché Beauty & Lifestyle Goods, Thank you so much for your wonderful review! 🌟 We're glad to hear that our team has met your expectations, and we're pleased that Growave has been beneficial for your business. Your recommendation means a lot to us, and we're here to support you whenever you need it. Thanks for being a part of the Growave community! Best regards, Anna from the Growave Support team.