Growave: Loyalty & Wishlist

April 5, 2023

If you're migrating reviews from another platform, do not let Growave do your migration. During the sales demo call, I was cheerfully reassured that they have an expert development team who could do the full migration of my reviews from Yotpo to Growave. Not so. I prepared the csv file according to what I was told but each time their developers tried to import them, customer service would email saying something needed to be changed. The launch of my redesigned site was delayed because we were waiting to get all the old reviews in place. This happened 6 times and each time, it took 2 days to find out it wasn't what they wanted. This cost me almost 2 weeks. I've migrated from platform to platform before and have had issues, so it was expected to have to alter the csv a couple of times. But it became ridiculous. Despite everything being in the right place on the csv. Over half of the review images were missing. Every review imported as being from an "unverified" customer, so I had to go through and verify 500+ reviews. There was an empty field for a review heading, so the reviews looked incomplete--(all my reviews had headings but I was told to take that column out, as their app didn't allow space for headings). So I manually added all of the headings. Not wanting to wait for them to fix it, I added all the missing photos to their respective reviews. Then realized that my review comments---which can't be edited or removed via the dashboard--were showing up with strings of symbols in place of apostrophes, making it look like I don't know how to use punctuation. I asked for the review comments to be edited by their devs and was told they couldn't be changed but they could be removed (this is always customer service emailing, btw...they don't let you communicate with tech support or a developer at any point). So I said sure, just remove them and I'll add them back in later, with proper punctuation. As long as they didn't overwrite any of the updates I'd made the week before, that was fine with me. Customer support said the dev team wouldn't overwrite anything I'd added (photos, verification, review headings). Before 100% giving them the green light to remove my review comments, I reiterated that I DID NOT WANT THEM TO OVERWRITE MY EDITS. I'd spent a couple of full work days manually updating everything the import either missed or entered wrong. 3 days later, the devs completed the review comment removal and when I checked their work, there were 150+ less reviews showing up in my dashboard. Among the 399 that were there, the ones I manually added photos to now had zero photos. The review headings were missing and there were unverified customers again (they were all verified and I had fixed that!). I realized that what they did was they exported the reivews to a new csv, made some changes and then reimported it without adding new fields for verification status and review headings. So basically their new import overwrote all of my edits. I honestly can't explain how all the images I had added disappeared... At that point, I told customer support I was going to leave a frank review and uninstall the app, request a refund for the 2 months I paid them ($49/month). They got back to me right away and said they were so sorry and would give me 2 months free, plus the dev team would make everything right. I agreed to give them a second chance but a week later, the work had not been completed yet. When asked, customer service said they were very busy and that it wouldn't be done until the end of April---again, ridiculous. I said this was unacceptable and I wasn't going to wait weeks more for them to fix the mistakes they made (and this was not something I could fix, they make it impossible for you to DIY anything, the overlords have to do it all for you). Again, I let them know I would be uninstalling and leaving this review. I was begged for a 3rd chance and stupidly, I agreed to trust them yet again. Just checked their "fix" and I see now that there are product reviews showing on the wrong product pages, the wrong images are showing on reviews and I'm still missing half of my review images. I can't believe I was trusting enough to let this go on for almost 3 months. On top of the gigantic headache the review migration caused (not to mention missing my scheduled launch of our site redesign by 7 weeks because of Growave's tech support incompetence), the Rewards program is a disaster. If you've downloaded this app, be sure to dig deep into Rewards settings, paying special attention to the language used for automated customer messages (the ones triggered by members' actions). Many of them are worded in broken English and some are downright bizarre...lots of incorrect grammar and lack of punctuation, or coming across as totally unprofessional and even unfriendly. If you're operating in the U.S. and are planning to use any of this program's features, I recommend combing through all the automated messaging to fix errors and make them sound at least a little friendly. If you are migrating reviews, I also recommend adding your reviews--no matter how many you have--manually. Don't let their sunny sales team chirpily talk you into handing that over to their version of the Wizard of Oz, the silly, incompetent fool trying to control everything behind a curtain. For some reason, it seems impossible to perform a full migration of all reviews with their associated photos intact, despite having your csv perfectly constructed to match the template. For the record, another weird thing is the only full example name on their csv import template for reviews is...Sasha Gray. Which at first made me laugh but after the hell they've put me through, I think this company is really being run by a bunch of snarky kids who think they're outsmarting everyone. Not only is this app not worth $49/month, I feel like they should pay me for my time and for the last 3 months of lost revenue. Now I'm back to square one, starting over with a different app. Wish me luck.

April 5, 2023

Love their customer service - its quick and easy to understand. Ayana - always available and kind! Thank you for the massive help and loving the app!

April 3, 2023

Great app with many functions and is relatively easy to use. The support team is fantastic, they helped with a lot of the set-up process.

March 31, 2023

Great app and wonderful support from the team. The entire suite of products really covers a wide base for the needs of our website.

March 31, 2023

I recently used the Growave app on Shopify, and I'm thrilled to say that their customer support team was outstanding. They responded quickly to my inquiries and were able to resolve any issues I had promptly and efficiently, exactly as I had hoped for. The responsiveness of the customer support team is a critical aspect of any app, and Growave exceeded my expectations in this regard. It's reassuring to know that I can count on their help whenever I need it. In addition to the excellent customer support, I found the app's features to be incredibly useful for my Shopify store. It has helped me to improve the overall shopping experience for my customers and boost sales. Overall, I highly recommend Growave for any Shopify store owner looking for an app that not only delivers exceptional features but also provides top-notch customer support.

March 29, 2023

Awesome functions and awesome, competent and fast support team. I am very happy with the plugin especially at that pricepoint.

March 27, 2023

Great app, lot of great options for boosting your site ! Also, when you need their Customer Support they are very responsive, answering & taking action even on weekends. Special shout out to Ayana for great service and help :) All together, great UX!

May 9, 2023

Update: they eventually come back to me with the refund. Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!! The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style. Review last time: We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month. Reached out for a refund and will update the results here.

March 24, 2023

Great app! After trying several App for loyalty rewards/wishlist and more, I chose Growave for several reasons: quality/price, multiple options and fast technical service that fixed my errors. So, I highly recommend it!

March 24, 2023

Once again, the team at Growave have absolutely NAILED their customer service. A huge shout out to Aidana and Alex for their reactivity and professionalism, 11/10 to you both. The best customer support that exists.

March 5, 2025

My worries about migrating to the new version of Growave was a bit daunting for a solo independent business but within seconds I felt supported by a the professional and friendly team. Thanks to Maryam, Yzat, Janat, and Kani - you make me feel confident and sure about my choice of your Loyalty and Wishlist app. My customers love the programme. 36% of my clients leave a review which is a fantastic result. Thanks and cheers! Audra's Brooches

March 23, 2023

Great customer service! Janat is very helpful and answered any questions I had in a timely manner.

March 22, 2023

Great app! Very easy to use and their support team has been most helpful, making some small customizations for me to align with my website needs and style. It's very easy system to use for reviews, referrals, and rewards. All in one place.

March 17, 2023

So far, so good! They are attentive and dedicated and get the job done efficiently. You'll immediately see how great they are because we're all merchants.

March 17, 2023

Una aplicación bien hecha. Excelente servicio al cliente y no moví un solo código. Altamente recomendada y tienen muchisimas funcionalidades!

March 17, 2023

Great customer service. Rashmi assists with the questions we have for the app, and forwards our customization request to the developer. The developer Damir makes it as what we want.

March 15, 2023

We absolutely love Growave! This app is a game-changer for our business. The loyalty program and reviews feature have helped us increase customer retention and boost our online reputation. The ability to offer rewards for social media sharing and referrals has also helped us expand our reach and attract new customers. The app is user-friendly and the customer support team is always there to help. We highly recommend Growave to any merchant looking to grow their business.

March 3, 2023

Growave is feature rich and I'm so far very happy with it. The support team are amazing. Really responsive and I feel they have gone out their way to help me with all the technical assistance I needed. Thank you team Growave!! :)

March 2, 2023

amazing costumer service! the team is extremely helpful from the beginning to the end. we are very excited to work with them!

March 1, 2023

Immediate response, full on help and much more, we have had a wonderful experience with their incredible customer support!