Growave: Loyalty & Wishlist +
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Rating
4.8
feedback
2,134
chart
#1,027
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Aug. 2, 2022
Amazing App easy to configure and a 24/7 active support There is a person named Alex for support he helped me a lot. Thank you Alex
Heeey Azafran team, Thank you so much for your positive review! 🤗 We're very happy to read such kind words. Please remember that we always strive to provide you with the best service and help with all questions and requests! 🙌 We'll be sure to pass your feedback on to Alex. 😊 Wish your business prosperity! ✨
July 31, 2022
We use this app for reviews, wishlist, instagram and social login. It looks great and does not slow down our website. But the most important thing we want to mention is the support from Alex and Tina when we ran into some trouble. They responded within 10 minutes and had everything fixed almost immediately. Amazing job. Thank you again guys.
Hey, Maria and Team at leathercircle! 🤗 Thank you for your lovely feedback! 😍 Our team is always happy to help our customers. We appreciate you taking your time and leaving us such an amazing review. 😇 Happy Growaving. 🐬
Aug. 1, 2022
Are these a bunch of fake reviews or has something really changed with Growave that has caused it to be broken? We've tried installing growave for our site DeliciousDoor, and have had a series of 20+ emails with their support team because there have been at least 10 MAJOR bugs in their tool that prevent refer-a-friend from working, coupons not being created correctly, Q&A not working correctly. I'm shocked that there are so many positive reviews on here! Super frustrating at this point as we've had bug requests in for ~2 weeks that are still open. Do yourself a favor and find an alternate app that works!
Aug. 5, 2022
Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.
Dear team at 82NC, Thank you so much for your feedback! 🙌 We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. However, the new interface of our app is still in the process and we are taking all the attention in our account and doing as our merchants wish. Again please accept my deepest apologies. We will do our best to make it so that it won't never happen again and gain your trust. 🙏
July 27, 2022
It has been amazing using this app and the customer service team is beyond exceptional. I have been mostly dealing with Alex and he has been helping us with timely solutions.
Hey Canvas And Weaves Team, 😊 Thank you for your lovely feedback. 😍 Our team is always happy to help our customers. It means a lot to us that you took your time to leave a review. You're amazing either way! Happy Growaving! 💖
July 27, 2022
Very helpful and competent customer service, great solving solutions for our issues, I want to thank Alex in particular for the time that he dedicated to us
Hi team at Ars Wine, Thank you for such warm words, they melted our hearts! 💖 Alex and the whole team will keep on providing the best support service. Please feel free to reach out at any time you need our help. We are always ready to dedicate the time and help you in growing your business! 🙌
July 27, 2022
Working with Growave has been a great easy experience. The app was very easy to get integrated, lots of features you can include (or exclude) ie. Reviews, Loyalty, Social Log Ins, the list goes on... And Alex, our customer support manager has been top notch. Quick responses & very happy to help. Would highly recommend!
Happy day to our beloved Happy Hour Cocktails Co. team! 🤩🥰 We are very happy to hear such kind words and an awesome 5-star review! 🥳 Thank you so much for your time and for your honesty. 💘 Please feel free to reach out with any queries you might have. You're always more than welcome! 🤪
July 25, 2022
I use this app to add a reward system for my clients! Super easy-going app, great features that can be adapted to your needs and incredibly helpful and hands-on team! Thanks so much, guys, you rock!
Dear MYSUPERFOODPHARMACY team, We do appreciate you for sharing a review of your recent experience. 🤗 Growave team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. 🥰 Furthermore, we are so pleased to hear you found the app to your liking. Thank you again for your kind words! ✨
July 21, 2022
A great, easy to use App that combines several key functions into one, and looks great on my store. And something that delightfully surprised me, was after I migrated to a new theme, Tina contacted me and offered to set up the components I used on the new storefront! For free no less! Tina's work was flawless, exactly how I wanted it, and super fast! Thank you Tina! and thank you Growave for a great product!
Dear team at Mecha.Net Studios✨, Thank you so much for your 5-star review❤️. We really appreciate you taking the time out to share your experience with us — and we agree, that Tina is truly a gem to have on our team! We count ourselves lucky for customers like you🤗. Thanks again and have an amazing day🙌🏻!
July 17, 2022
I really like how easy it is to set up, and my customers love being rewarded for their purchases! Customer service is always fantastic and efficient. Thank you Alex and team for all of your hard work!
Dear Mila & Co., Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We are thrilled that you loved your experience, and our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day ♥️. Happy Growaving🙌🏻!
July 14, 2022
Excellent service, rapide et professionnel. Je trouve l'interface difficile à travailler, mais je ne suis pas experte. L'application fonctionne très bien sur le site web. Je recommande sans hésitation.
Hi Produits Adaptés Handy team, Thank you very much for such a great review! ✨ We are more than happy to hear this truthful feedback and thank you for pointing out our advantages. 🥰 We are always here to assist you, and we are always happy to help you out. Thank you once again! We wish you prosperity in your business! 😊 Have a great weekend ahead!
July 14, 2022
Moved to Growave after being with Stamped for years but got fed up with increasing prices and decreasing levels of support. Growave has more functionality, is heaps cheaper and the service is excellent (thanks, Alex!). Still getting everything set up but am very impressed with both the reviews and the rewards (and the wishlist app is a bonus!). Thanks guys!
Hi team at Hello Charlie, 💕 Thanks for leaving us such a wonderful review. 🤗 We are thrilled that you loved your experience. We put customer impression and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 👌 With big love from Growave! 💖
July 14, 2022
Tina was super helpful and was able to resolve my issue very quickly with no hassle at all. Thank you!
Dear team at The Hemp Drop✨, Thank you so much for your 5-star review! ❤️ All feedback is highly appreciated, as it enables us here at Growave to further develop our products and services.😊 Happy Growaving!
July 8, 2022
I have had a few issues in this app however Alex (Customer Support Manager) has been super quicker fix them and he is very kind. I need a little more time running the app in order to recommending 100%.
Hi StoreMus team, We are very happy to hear your praise and to know that you enjoy working with us. 🥰 Our team is always glad to help our customers in any way we can. Taking care of you and your store is our main privilege. 💪 Thank you again. 💜 We will strive to constantly deliver a great experience!
Jan. 10, 2024
Updated New Review: The issue has been rectified and their response as always was prompt and satisfactory. Old Review: Growave support is brilliant. Nothing is too much for these people, they are all so helpful. Great app to have!
Hello, Lavender Living Team, Thank you for your updated review. We're pleased to hear that the issue has been resolved to your satisfaction. Your feedback is valuable to us, and we appreciate every comment from our customers. If you have any further thoughts or concerns, please feel free to share 🥰💖 Begaiym, Reputation Manager
July 5, 2022
I found one issue with the setting that is not suitable for my Korean customers. When I asked them if they could fix it, I did not expect they could or would really do it. But in a few days, they fixed the issue for me. Perfect customer service.
Hey, Team at Moonshineinhk 🤗😍! We are so glad to see your 5-star review and happy to hear such kind and warm words. 💘 It's cool to know that our work is appreciated and it motivates and makes us even better. 🥰 Wishing you a good week ahead and happy Growaving! 🐬
July 4, 2022
Growave is not only a super-app but they have outstanding customer service (praise goes to Alex who was extremely helpful whilst I was setting up all the different apps on my website). To me, these days there are a lot of great app but not very often do I receive great customer service. Growave is a great example of customer-first company. Totally, totally recommend it.
Hey Mascullino team, We do appreciate your great feedback! 😍 I am happy that our app and customer service meet your expectations! We are always ready to help our customers and we value your kind and positive words because it motivates us to work harder and help us to be better. ✨ Your friends at Growave 😊.
Aug. 26, 2022
while our initial experience with the app was great. the entire app is being updated at the same time and we are now left with very few features to actually work with and aren't able to view any analytics.
Hi NETE.IN team, Thank you for your wonderful feedback! 🤩 Your words are very valuable to us. We are always happy to hear that your experience with our app is good. Our customer service is more than happy to be helpful to you and we are always here to assist you! 💖 Have a great week ahead!
June 30, 2022
Amazing app and support team ! Best Loyalty App i found after trying 3 other one , love it !! Instgrama gallery also helps our customer finding new products, it's perfect
Hi team at Loëla, Thank you so much for your kind words. 🙌 We are always trying our best to make your experience memorable, and we're glad that we've achieved it. 🥰 Our support team is online 24/7 and let us know if you need any assistance. Happy Growaving! 💖
June 29, 2022
The Review and Wishlist work very well. And the developers are very nice, they helped me install all code on my theme and test it till everything perform well. Thank you so much for your kindly work！ Thanks to the developers!
Hi team at HapeToys, Thank you so much for such kind words and for taking the time to share your feedback! We really appreciate your goodness and openness. Your feedback is very valuable to us. 💖 We do our best to make the experience with Growave easy, and our customer support and developers teams are always ready to support you with any requests that might arise. We hope for a long and productive collaboration. 😇 Good luck to you and your business!