Growave: Loyalty & Wishlist
Boost sales with Loyalty, Reward, Referrals, Wishlist, Reviews
Rating
4.8
feedback
1,216
chart
#1,718
All reviews
Review RSS Feed
May 26, 2023
I'm so glad I upgraded! I was lost with the other plan even after canceling; I found customer support extremely helpful and now have an even better plan with 24/7 customer support! They respond quickly and thoroughly! Thanks so much, Aziz and the whole customer support team!
Hey Leah and team at Mona Lisa Pure, Thank you for your kind words. We really appreciate it.🥰 Thank you so much for taking the time to leave a review. We value your support and loyalty, and we're honored to have you as part of our community. 💕 From our side: we are trying to provide the best possible service and improve our app from day to day. 🤗 Once again, thank you for your kind words and for choosing us.❤
May 24, 2023
I just installed the app and I am really excited about all the features it offers. I needed help with customization and I was really pleased with the customer service I received. Anna and her team were on top of it, very quick to reply and made all the changes that I requested. Thank you for making the integration as seamless and quick as possible! M
Dear team at Santicler and M 💖, Thank you! We truly appreciate you taking your time and leaving us such an amazing review!🤗 We do our best to make the experience with Growave easy, and our customer support and developers team are always ready to support you with any requests that might arise. Furthermore, we hope for a long and productive collaboration.✨ If there's anything else we can do to help, just let us know. Happy Growaving! 😍
May 23, 2023
Growave is awesome, our video game shop was missing out having a Loyalty program and Growave filled the void.
Hey, Retro Gaming of Denver team, Thank you so much for taking the time to leave us a 5-star review!⭐ It means a lot to us that you took the time to leave a review!😍 We work every day trying to meet our customers' wishes, and when we see that they are pleased with our app, we are more than happy. Wishing you a good week ahead and happy Growaving!💙
May 23, 2023
I have been using Growave for my Shopify store, and I must say, their referral and product review features are absolutely exceptional! They provide a seamless experience for our store. I would like to take a moment to express my gratitude to their amazing team for their outstanding service. The referral feature offered by Growave is a game-changer. It allows my customers to easily refer their friends and family to my store, incentivizing both parties with rewards. The setup process was straightforward, and the customization options were extensive. I appreciate how Growave provides the flexibility to tailor the referral program to match my brand's unique needs. Additionally, the product review feature has been instrumental in building trust and credibility among my customers. Growave's review system is intuitive and user-friendly, encouraging shoppers to leave feedback and share their experiences and photos with my products with my shopify theme. The ability to display reviews prominently on product pages has significantly influenced purchasing decisions and boosted conversion rates. I am thrilled with the positive impact it has had on my store's reputation. However, what truly sets Growave apart is their amazing team. The level of customer support they offer is unparalleled. Whenever I had a question or needed assistance, their team was always there to help, promptly and efficiently. Their dedication to ensuring customer satisfaction is evident in their quick responses and willingness to go above and beyond. It's a pleasure working with such a knowledgeable and caring team. In conclusion, Growave's awesome. I am immensely grateful for the outstanding service provided by Growave's team. Their responsiveness, expertise, and commitment to excellence have exceeded my expectations. I wholeheartedly recommend Growave to any Shopify merchant looking to enhance their referral program and leverage the power of customer reviews.
Dear Peppy Buddies team, Thank you for your detailed review of your experience with Growave! It means a lot to us that you took the time to share your thoughts with the rest of our community and us.🤩 Your review means a lot to us and lets us know we’re on the right track!🥰 It absolutely makes our day to hear that you had such a good experience with us, and really appreciate your loyalty and continued trust in Growave. We are always inspired by people that treat their work with attentiveness and care. So it's a blast to provide thoughtful clients like you with the most useful features and the most effective support, be assured that the pleasure is ours!🤗 Feedbacks like yours are a huge help for us and the greatest motivation to keep doing what we do every day, all our teams here at Growave doing their best to make our app even better and provide the services in a timely manner and make our customers' journey with us perfect and joyful! We truly wish nothing but prosperity and warm welcomes for your business! From our side, we'll try our best to keep assisting you along this beautiful journey.💙
May 19, 2023
The functionality of the app is great, and the customer support is top-notch! They are always quick to respond and help with issues. From an aesthetic standpoint, there are some things I would improve, but you really can't beat Growave when it comes to the value you get for the features.
Dear The Broken Token team, Thank you so much, what a wonderful review! Your kind words about our app and customer service are highly appreciated! We are always happy to serve you!🥰 Please kindly be informed that we work hard every day to make our app better for you. Your satisfaction is our main priority 🤗! If there's anything else we can do to help, just let us know. Happy Growaving!💙
May 19, 2023
Customer service has been fantastic! My customers enjoy getting points and using the discounts and whenever I have had a questions, doubt, or concern, their team has always been so easy to work with and very helpful!
Dear team of opradancewear and Daniela! Our team is so delighted to hear about your experience with us. The whole team works hard to be worthy of your 5 stars and we are on cloud nine to know that we reached our goal 🥰✨! Nevertheless, we will keep on working and improving our skills 🙌🏻! Please drop us a line whenever you need our help!
May 19, 2023
It's a great combination of features and price. Plus the support is solid. I've been with growave for a couple of years. But I'm not satisfied with the progress this app has (not) made in visual design. Nothing has changed. The overall visual design of the app is mediocre at best which doesn't help convert visitors very well. It feels very early 2000s. Growave needs to focus on design. We need more modern looking widgets and alternatives to the slider design for reviews. Why does it have to look so bad? Please look at Loox or other competitors which have card based design and grids. NOTE: I'm NOT talking about the Admin area. I'm talking about how the app looks on websites. Particularly the reviews.
Hi, the team at Coveralls, Thank you so much for your valuable feedback. Our team always ensures that you like our platform and that all your queries and requests get fulfilled quickly! 💖 We are always ready to go the extra mile to provide our friends with the highest quality care, and the fact that you have highlighted this means a world to us!😇 Thank you for making our day brighter! 💖 And thank you for pointing out the design of the features in the stores. There is always room for improvements and we working on it to make customers' experience great! ⭐️ Happy Growaving! ❤️
May 18, 2023
I have been using Growave now for over year and just absolutely love. Customer service is top notch. The team was able to resolve a problem I was having with the review slider in my theme and they resolved it so quickly. You can even get on a zoom call which honestly is the best part when needing tech help. Thank you Nurila and Aidana!
Hey, Diana and the team at Never Alone Candles!💕 We are incredibly grateful that you took the time out to leave us a 5-Star review, We are very happy that your experience with our app is Amazing. 😍 We will do our best to continue our service delivery at a high level. 🙌 Happy Growaving. ✨
May 18, 2023
Amazing product! Backed also by an amazing team, super helpful and with quick replies and fast implementations. There are a lot of components to the app and you'll need to spend some time to make sure that you set it up correctly, but well worth the time and effort
Hi Dean and Afrioz Pty Ltd Team! Thank you so much for taking the time to leave us a fantastic 5-star review for our app. We are thrilled to hear that you had such a positive experience, and we truly appreciate your support and feedback. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we have met and exceeded your expectations 🤩. Should you have any further suggestions or requests, please do not hesitate to reach out to us. We are always eager to improve and provide an even better experience for our users 😊.
May 11, 2023
This app is great! It does the job of 4 other apps we were using and paying for individually. It is saving us a huge amount over the course of the year. And the support is outstanding! We needed customization and the team at Growave was super helpful, quick, and really awesome to deal with. Very responsive team, we feel fortunate to have found this app! Thank you Growave!
Dear Whimsy Stamps team, We are very grateful for your wonderful review! 💕 Thank you for your kind words. Our team is passionate about providing all of our customers with outstanding experiences. We hope to continue to provide the same excellent experience. Please feel free to contact us if you have any inquiries, our team is always happy to help. 🥰
May 11, 2023
Had a very great experience with Aidana, she helped to solve a customer's request very quick! Overall the app has many features and has been working very smoothly.
Hi team of Yeppo & Soonsoo! Thank you for the great review 🥰! We’re glad that we were able to help you. You’ve made our day even better by sharing your experience ❤️! Please reach out at any time when you need our team's support. We are always here to help you!
May 7, 2023
英語ができない日本人ですが問題なく使えます 管理画面のUIもシンプルで言語も日本語が選択できるので、基本的な設定はスムーズにできました。ヘルプページも機能ごとによくまとまっているので参考になります。 とは言え、ところどころ設定でつまづいた部分やストアの表示についてカスタマイズ要望があったので、メールでサポートに問い合わせました。サポートは日本語対応していませんが、翻訳ツールを使って快適にコミュニケーションが取れます（私は英語は全く使えません）。返信も半日以内で来ますし権限を付与して直接ストアのコード編集までしてくれます。 良心的な価格でここまで親切にサポートしてくれることにとても驚いてます。 ストアをオープンしたばかりなので現在はお気に入り機能とレビュー機能のみの利用ですが、ストアの成長に合わせて他の機能もぜひ活用したいです。
Dear Noblechairs Team, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our company and that we were able to meet your expectations 🤩. Your feedback is greatly appreciated, and we are proud to have been able to provide you with the excellent service and support that you deserve. It is our goal to ensure that every customer feels valued and satisfied with their experience, and we are glad to have accomplished this with you. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you and provide you with the support you need 😊.
May 4, 2023
Love working with Growave! They are supportive and quick to answer our questions. We've had many meetings and custom dev requests and they've been FANTASTIC!
Dear StyleMeGHD team, Thank you for having time and leaving us that wonderful review!🥰 Our customers' feedback guides our business and helps us keep improving the service we provide.🤗 Please always feel free to contact us with any questions you might have. We'll be happy to assist you anytime! Happy Growaving!💙
May 2, 2023
The app is good, just started using it, but the customer service is AMAZING!! Always answering and being supportive.
Hi team of Oro Monaco, We are so happy to hear that we were able to help you! Please always remember, your support team is always here to provide the best service for you , our valuable merchant🥰❤️! Please reach out whenever you need assistance without hesitation 🙌🏻!
April 28, 2023
Growave has been a great partner for us. Our Success Manager Adeim (Adi) was available for technical support & advice night and day. She followed up on all the customizations we requested as well. We are extremely grateful for her support & kindness. Aizat, who helped us with the intro could not have been more helpful as well. Thank you.
Hi Koihappiness Team, We are thrilled to have you as a customer and your positive review has brought us so much happiness! 🥰 We hope to continue our partnership for a long time and bring you even more happiness along the way. 🙏🏻⭐ With love, Growave team!
April 27, 2023
Aidana at the Growave support team has been exceptional! Very responsive and easy to communicate with. My queries were handled very professionally and resolved quickly. So far, so good. Would recommend Growave Rewards.
Hi team of Ellie Jules, We are so grateful to have such customers as you. Your warm words are the biggest motivation for us 🥰✨! Hope for long-term and fruitful cooperation 🙏🏻! With love, Growave team!
April 20, 2023
excellent support by the team. I love that they respond so quickly and comprehensively. Great job to everyone!
We cannot thank you enough for such a lovely and insightful review from your team, Lady Estere Jewellery! 😇 Our support team always goes above and beyond to provide excellent service to our lovely customers and it’s such a pleasure for us to receive your compliments about it. We are so happy to see how Growave perfectly fits in your beautiful store and even happier that you find it suits your needs. ✨ Once again, thank you so much! We hope for many years of fruitful cooperation with you. 💖
April 13, 2023
The app is awesome. It provides all the features you need to get a solid loyalty program going. Next to that, the support is so great. They reply within a few minutes and come with a fitting solution. I would recommend it to anyone.
Hi, BoutiquellebyLis Team! Thanks for giving us such a wonderful compliment. We put a lot of effort into making our product as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it. Thanks again for the support❣️! Please let us know if you have any inquiries, we are here for you.
April 5, 2023
If you're migrating reviews from another platform, do not let Growave do your migration. During the sales demo call, I was cheerfully reassured that they have an expert development team who could do the full migration of my reviews from Yotpo to Growave. Not so. I prepared the csv file according to what I was told but each time their developers tried to import them, customer service would email saying something needed to be changed. The launch of my redesigned site was delayed because we were waiting to get all the old reviews in place. This happened 6 times and each time, it took 2 days to find out it wasn't what they wanted. This cost me almost 2 weeks. I've migrated from platform to platform before and have had issues, so it was expected to have to alter the csv a couple of times. But it became ridiculous. Despite everything being in the right place on the csv. Over half of the review images were missing. Every review imported as being from an "unverified" customer, so I had to go through and verify 500+ reviews. There was an empty field for a review heading, so the reviews looked incomplete--(all my reviews had headings but I was told to take that column out, as their app didn't allow space for headings). So I manually added all of the headings. Not wanting to wait for them to fix it, I added all the missing photos to their respective reviews. Then realized that my review comments---which can't be edited or removed via the dashboard--were showing up with strings of symbols in place of apostrophes, making it look like I don't know how to use punctuation. I asked for the review comments to be edited by their devs and was told they couldn't be changed but they could be removed (this is always customer service emailing, btw...they don't let you communicate with tech support or a developer at any point). So I said sure, just remove them and I'll add them back in later, with proper punctuation. As long as they didn't overwrite any of the updates I'd made the week before, that was fine with me. Customer support said the dev team wouldn't overwrite anything I'd added (photos, verification, review headings). Before 100% giving them the green light to remove my review comments, I reiterated that I DID NOT WANT THEM TO OVERWRITE MY EDITS. I'd spent a couple of full work days manually updating everything the import either missed or entered wrong. 3 days later, the devs completed the review comment removal and when I checked their work, there were 150+ less reviews showing up in my dashboard. Among the 399 that were there, the ones I manually added photos to now had zero photos. The review headings were missing and there were unverified customers again (they were all verified and I had fixed that!). I realized that what they did was they exported the reivews to a new csv, made some changes and then reimported it without adding new fields for verification status and review headings. So basically their new import overwrote all of my edits. I honestly can't explain how all the images I had added disappeared... At that point, I told customer support I was going to leave a frank review and uninstall the app, request a refund for the 2 months I paid them ($49/month). They got back to me right away and said they were so sorry and would give me 2 months free, plus the dev team would make everything right. I agreed to give them a second chance but a week later, the work had not been completed yet. When asked, customer service said they were very busy and that it wouldn't be done until the end of April---again, ridiculous. I said this was unacceptable and I wasn't going to wait weeks more for them to fix the mistakes they made (and this was not something I could fix, they make it impossible for you to DIY anything, the overlords have to do it all for you). Again, I let them know I would be uninstalling and leaving this review. I was begged for a 3rd chance and stupidly, I agreed to trust them yet again. Just checked their "fix" and I see now that there are product reviews showing on the wrong product pages, the wrong images are showing on reviews and I'm still missing half of my review images. I can't believe I was trusting enough to let this go on for almost 3 months. On top of the gigantic headache the review migration caused (not to mention missing my scheduled launch of our site redesign by 7 weeks because of Growave's tech support incompetence), the Rewards program is a disaster. If you've downloaded this app, be sure to dig deep into Rewards settings, paying special attention to the language used for automated customer messages (the ones triggered by members' actions). Many of them are worded in broken English and some are downright bizarre...lots of incorrect grammar and lack of punctuation, or coming across as totally unprofessional and even unfriendly. If you're operating in the U.S. and are planning to use any of this program's features, I recommend combing through all the automated messaging to fix errors and make them sound at least a little friendly. If you are migrating reviews, I also recommend adding your reviews--no matter how many you have--manually. Don't let their sunny sales team chirpily talk you into handing that over to their version of the Wizard of Oz, the silly, incompetent fool trying to control everything behind a curtain. For some reason, it seems impossible to perform a full migration of all reviews with their associated photos intact, despite having your csv perfectly constructed to match the template. For the record, another weird thing is the only full example name on their csv import template for reviews is...Sasha Gray. Which at first made me laugh but after the hell they've put me through, I think this company is really being run by a bunch of snarky kids who think they're outsmarting everyone. Not only is this app not worth $49/month, I feel like they should pay me for my time and for the last 3 months of lost revenue. Now I'm back to square one, starting over with a different app. Wish me luck.
Dear Fit for a Pit team, First and foremost, I want to sincerely apologize for the issues and inconveniences you encountered using our platform. Your detailed feedback is invaluable, and I assure you, that I read every word attentively. 🙏 Our primary goal has always been to provide users, including Shopify store owners like yourself, with impeccable service. I deeply regret that we failed to meet your expectations during the review migration process. Despite our efforts to ensure high-quality work, challenges can arise. However, addressing these challenges is our responsibility, and unfortunately, we fell short in your case. I'm pleased to inform you that we have undertaken serious measures to rectify the issues: 1. We have significantly improved the review migration process, paying special attention to images, verification, and headings. 2. We've launched updates to enhance our platform's functionality, particularly concerning review migrations. 3. We have also revisited and optimized our loyalty program settings, with a special focus on refining automated customer messages. To further assist our users, we have prepared a Quick Guide on How to Migrate Reviews (https://support.growave.io/en_US/knowledge-base-category-reviews/import-reviews-into-growave-quick-guide). This guide is designed to provide clear and concise instructions, ensuring a smooth migration process without complications. The mention of "Sasha Gray" in the CSV import template was inappropriate and did not align with our professional approach. This oversight has been corrected. Your constructive feedback provides us with an opportunity to learn and improve. Regardless of your decision regarding our platform, I genuinely wish you continued success with your Shopify store. 🤗 Best regards, Begaiym, Reputation Manager!
April 5, 2023
Love their customer service - its quick and easy to understand. Ayana - always available and kind! Thank you for the massive help and loving the app!
Dear Know to Glow team, Thank you for your positive feedback! We are glad that you were satisfied 😇. A satisfied customer is the best reward for us! We were glad to help in solving your questions and are always happy to assist you! Wish you a wonderful day ❤.