Growave: Loyalty & Wishlist
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Great all-in-one solution app. Also the support was truly perfect. All the customization, and error fixes.. they solved it all. Especially Adil, who help us a ton of times. Thank you.
Dear team at CAVA.LIFE, Thank you so much for your wonderful 5-star review! I'm truly pleased to hear that our all-in-one solution app met your expectations and that our support team, especially Adil, was there to assist you every step of the way. Your feedback is invaluable, and it's customers like you that drive us to constantly improve and deliver our best. 🤩💙 Warm regards, Begaiym, Reputation Manager!
This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much!
Dear Briarwick team, Thank you for sharing your fantastic 5-star review! We're happy to hear that you're finding our app's functions a valuable all-in-one solution for your needs. 🙏🥰 Your kind words about our customer service team have made our day! We're committed to providing top-notch support and ensuring a seamless experience for our users. It's wonderful to know that you found our team incredibly helpful and responsive. Your support means a lot to us, and we're grateful for the opportunity to serve you. If you ever have more questions or need further assistance, please don't hesitate to reach out. 💗 Begaiym, Reputation Manager!
Dear AllOne Wellness team, We truly appreciate your 5-star rating and the positive feedback you've shared. 🤩 Your feedback serves as a constant source of inspiration for us, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🤗 Begaiym, Reputation Manager!
What a great app! Works well, and the support from Anna and Ayana is awesome.
Hey, team at Candlelore! Thank you for your fantastic feedback! We're thrilled to hear that you find our app great and working well for you. We're equally pleased that you've had an awesome experience with our support team members, Anna and Ayana.😍 Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service and support. If you have any questions or need further assistance, please feel free to reach out. We're here to help! 💓🙏 Begaiym, Reputation Manager!
Great App & Great Customer Service!
Dear team at Boutique 24, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our customer service team. 💕 Your feedback is greatly appreciated, and it motivates us to continue providing excellent service and improving our app to meet your needs. If you ever have any more questions or suggestions, please don't hesitate to reach out. 🤗 Begaiym, Reputation Manager
I migrated our stores to the new version and had a great team from growave at my side. Fast and competent help!
Hi Jörg and team at hyaluronce, 😊 Our support team is truly grateful for your positive feedback! We're thrilled to hear that you find Growave a great and affordable solution with excellent usability. Regarding the DSVGO issue, we understand the concern, and we'll continue to work towards more transparent regulations, especially in regions like Kyrgyzstan. Thank you for taking the time to share your thoughts with us. Your satisfaction is our top priority, and we're here to assist you with any further needs. 💞 Begaiym, Reputation Manager.
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍 We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses. Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖 Begaiym, Reputation Manager!
UPDATE 2/20/2024: Another successful fix. This was a little more complicated than the earlier problems but works very well now (scrolling of all comments). Anna was very communicative of where tech was in the process loop, which is much appreciated. UPDATE 9/28/2023: After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars! ORIGINAL REVIEW: Overall the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function. I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful. One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system. As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help. Mark
Dear Mark, Thank you for sharing your feedback and experiences with Growave. 🥰 We're delighted to hear that your overall experience has been very good, with prompt responses to questions and problems, as well as updates and fixes applied promptly. We apologize for the incident that hasn't been resolved yet, and we understand your need to move forward. Your proactive step to manually import about 100 entries is commendable, ensuring your customers have access to the new system. As someone experienced in database and server management, your insights are invaluable. We understand the challenges during review import and error messages.Our support team is here to help, and we are dedicated to resolving any outstanding issues to ensure a smoother experience moving forward. Please feel free to reach out if you need further assistance. We're committed to providing you with the best possible support.💖 Begaiym, Reputation Manager.
Hi there, Misssenna Jewelry team! We want to express our deep appreciation for taking the time to provide us with your valuable feedback! Your positive experience is incredibly rewarding to hear, and it truly makes our day. 💞 Begaiym, Reputation Manager!
Hi, the team at Supershopbis, Thank you sooo much for sharing your feedback! We are thrilled that you loved your experience! ❤️ Begaiym, Reputation Manager!
The Growave app has a lot of features for little money. We use several of the features and they are great. One of those is the wishlist. Although the standard is already great, we wanted something extra and different. So I contacted support (Masha and Janat) to ask if this was possible. They answered me in a few seconds and told me that it was no problem at all. They built it in no time! We're so happy with it. So great app and a great team!!!
Dear team at 0031 Shop, Thank you for your fantastic review! ✨ We're delighted to hear that you're making the most of Growave's features and that our wishlist feature exceeded your expectations. Masha and Janat are indeed exceptional team members, and we'll make sure to pass on your appreciation to them. It's always our goal to provide top-notch service and support. If you ever need anything else or have more ideas to enhance your experience, please feel free to reach out. We're here to help you succeed! 💘 Begaiym, Reputation Manager!
The app works amazing, it's easy to set-up, very customizable and the support team helped me further customize all the elements not reachable through the setting I have nothing but kind words for you guys! :)
Dear Nerd Castle team, Thank you so much for your wonderful feedback! 💖 We're thrilled to hear that you're enjoying our app and that it met your customization needs. Our support team is always here to assist you in getting the most out of our product. Your kind words mean a lot to us, and we truly appreciate your support. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! 🤗 Begaiym, Reputation Manager!
I had some issues with the app when I migrated themes, but support was able to get everything reinstalled and working better than before. The app itself if very easy to use and the UI is simple to navigate. If you need help with anything, their support is top notch.
Dear MorningWood Co. team, Thank you so much for your 5-star review. We appreciate you taking the time to share your feedback. 🤩 Your kind words about our app and support team are really appreciated. We will do everything we can to ensure that your business continues to grow and succeed. 💖 Begaiym, Reputation Manager!
This comprehensive app has been essential in our ongoing endeavor to implement points earning and commenting functionality on our platform, which is crucial to us. The technical glitches we've run into during the debugging process have been handled rapidly and competently by the knowledgeable GROWAVE team, for which we are incredibly grateful. Their unwavering dedication to customer service deserves recognition and applause. Furthermore, the fact that this app supports Japanese is of paramount significance to our operations, as many Shopify app unfortunately do not offer this feature. This compatibility has facilitated our business in more ways than one. In conclusion, I am compelled to recommend GROWAVE to everyone seeking a versatile and feature-rich plugin. Hats off to the GROWAVE team for their dedication and professionalism!
Hi 77figure Team, We are absolutely thrilled to receive such an amazing feedback. Thank you so much for taking the time and for leaving us a review. We appreciate your trust in our services and we are happy to hear that our app helps your business grow. Your kind words motivate us to keep providing excellent services. We are always here for you. 🙏🏻 Begaiym, Reputation Manager.✨
Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works! The social login function doesn't work at all!!!! I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend. Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.
Dear Megan and the ViVi Stationery Team, I hope this message finds you well. I want to address the concerns raised in your review and assure you that the issues you faced with our app have been resolved. Your feedback is invaluable, and I appreciate your patience throughout this process. I apologize for any inconvenience caused by our attempts to reach out. Our intention was to assist you in resolving app issues, and I understand our communication may not have aligned with your preferences. I'm grateful for your efforts in sharing the issue video and your eagerness to help identify the problems. Our dedicated developers have worked to ensure everything now functions as intended. Your feedback is taken seriously, and adjustments have been made to address the issues you faced. My goal is to provide you with a seamless experience with our app. I also want to apologize for any inconvenience caused by our phone calls. I tried to reach out to discuss and address concerns directly. Our team hopes for a chance to regain your trust and collaborate again. Thank you for sharing your thoughts. If you have additional feedback, please reach out. I look forward to providing you with an improved experience in the future. Warm regards, Begaiym, Reputation Manager
A Fantastic App with Exceptional Support I've been using this app for a while now, primarily relying on their free features, and I must say it's been a delightful experience. Not only are their free features robust and user-friendly, but it's also evident that many customers are actively benefiting from what this app has to offer. What truly sets this app apart, though, is the outstanding support team behind it. They've been nothing short of amazing. Whenever I had questions or needed assistance, they responded promptly and went the extra mile to help me. They even customized various aspects of the app to suit my specific needs, which I greatly appreciate. In a world where customer support can often be lacking, this team shines as a beacon of excellence. Their dedication to their users is truly commendable, making this app a top choice for anyone seeking both quality features and exceptional support. Highly recommended!
Hi, team at Your Local Girl, Thank you so much for your kind words! We take great pride in our commitment to providing outstanding customer support and ensuring our users have the best experience possible with our app. Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions 🥰. Please don't hesitate to reach out if you ever require assistance or have further feedback. We truly value your support and trust in our product! Begaiym, Reputation Manager.
I experienced a technical issue and this support team helped me to fix it immediately. such as a good support and app.
Dear Mats Official Thailand team, Thank you for taking the time to leave us such a positive review! 🥰 We are glad that our support team could help you with all technical issues and hope to continue providing great services. Please let us know if there's anything else we can do to help. 🙏🏻❤️ Best regards, Begaiym Reputation Manager.
I've had Growave since I set up my store and overall it's been a great experience - the wishlist, reviews and loyalty program were exactly what I was looking for and the customer support is second to none! I sent a support request today that required a code change and they had it fixed and working perfectly within a few hours! Incredible team - thank you so much guys!
Hi Cosmic Polish Team, Thank you so much for your amazing words. 💙 We do appreciate you taking the time to share your feedback. Our main goal here at Growave is to provide the best service for our valuable customers. It is great to know that you love our product and our Team. 😊 Please note that we are always here for you! Happy Growaving! Adil-Ai, Customer Support Team
it's a very useful app with great features, and the support team is very responsive.
Dear team at Talishko, Your words have truly made our day! Thank you for taking a moment to brighten ours with your positive feedback about our app. It's music to our ears that you're finding it not just useful, but also enjoying the fantastic features it offers. It's also wonderful to hear that our support team has been there for you when you needed them. Your kind words fuel our commitment to providing nothing less than stellar experiences. Thank you once again for choosing our app and for being a part of our journey. Your support means the world to us. Warmest regards, Saule from the Growave support team ❤.
We are absolutely thrilled with the Growave app for our store. It has a user-friendly interface that made customization effortless, and the integration with our Expanse theme was impressive. The team's support was exceptional, helping us seamlessly integrate the wishlist icon into our header. Plus, the translation feature is a game-changer for our audience. We're excited to dive into the loyalty program next! Without a doubt, Growave: Loyalty & Wishlist is one of the best apps out there. Highly recommended!
Hey, The Decorators Team, We are absolutely thrilled to see your positive feedback on our app and your 5-star review. Thank you so much for your time and for sharing your review with other people. We would like to assure you that we will keep providing the best service and we are excited about our collaboration! 🤩 Please do not hesitate to reach out to us at any time. 🙏🏻 Happy Growaving! ✨ Aidana, Growave Support Team.
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