Growave: Loyalty & Wishlist
All reviews
Review RSS feed
I am delighted to share my exceptional experience with the Growave CRM platform integrated with Shopify. As an avid e-commerce enthusiast, I've had the opportunity to explore various CRM solutions, and Growave has truly stood out as a game-changer for my business.
Dear MR.MOCK Original Brand team, Thank you for sharing your positive experience with Growave! It's fantastic to know that our platform has proven to be a game-changer for your business. Thank you for choosing Growave, and we look forward to continuing to support your business growth. 🥰 If you ever have any questions or feedback, feel free to reach out. Begaiym, Reputation Manager
Shopify is an amazing tool but... it can also be very intimidating for a newbie/nontechnical person like me. Add to that all the amazing apps and it can easily become overwhelming. I was apprehensive when I installed Growave. It's only been three days and I have a lot to learn but my fear has quickly faded. I ask a lot of "stupid questions", it's never a problem. They are answered quickly by real human beings. The hand holding is amazing. For a company selling customer experience solutions, they really practice what they preach.
Hey, 59Balloons team, Thank you for sharing your thoughts! We're happy to have eased your worries about using Growave with Shopify. We understand that navigating the world of e-commerce tools can be overwhelming, especially for newcomers, and we're delighted that our team has been able to provide the support you need. 😍 If you ever have more questions or need assistance, please don't hesitate to reach out. We're here to help you every step of the way. Begaiym, Reputation Manager
The app is so easy to use. It is also very useful because it has various customization features. When there was something I didn't know, the app developers helped me with immediate answers. I am so satisfied.
Hello, PeppermintOne team, We're delighted to receive your 5-star review! It's fantastic to know that you find our app user-friendly and valuable with its customization features. Our team is always here to provide immediate answers, ensuring you have a seamless experience. 💙 If you ever need further assistance or have more feedback to share, please don't hesitate to contact us. Your satisfaction is our priority! Begaiym, Reputation Manager
Growave is a great addon + the support is amazing! Go for it!
Hey, Clan Earth team, Thank you for your kind words! We're thrilled to hear that you're enjoying our app and appreciate our support. Your satisfaction is our priority, and we're here to assist you every step of the way. Cheers to a great partnership! 🥳 Begaiym, Reputation Manager
Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.
Dear Pillowfied team, I want to extend my sincere apologies for any inconvenience caused by recent changes to our pricing structure and the challenges faced during the app installation. Your feedback has been invaluable in refining our processes, and we appreciate your engagement with our customer service team. We acknowledge that the installation process didn't meet expectations, and we are committed to improving the experience. The decision to adjust pricing was made after careful consideration of various factors. We understand your concerns and value your loyalty. To ensure a seamless transition to the new pricing, I am open to discussing your individual case. I am available for a meeting via email or a personal call to address your concerns and maintain a positive experience with our application. I understand your decision to remove our application was disappointing, and I sincerely apologize for any frustration it may have caused. Unfortunately, my attempts to contact you via email and phone to discuss possible solutions were unsuccessful. Nevertheless, I want to assure you that I am always available and eager to address any concerns you may have. We highly value our partnership with you and would be delighted to resume our collaboration. If you have any specific questions or if there are areas of concern you'd like to discuss, please let me know a convenient time for you. I am committed to finding a resolution that ensures your satisfaction with our application. Thank you for your understanding and continued support. I look forward to the opportunity to reconnect and work towards a positive resolution. Begaiym, Client Care Specialist
I love them~
Hey H22 team, Thanks a bunch for the awesome 5-star review! We're super happy you love what we do. Your support means a ton, and we're really proud we could make you happy. Can't wait to help you out again! 😍💗 Cheers, Begaiym, Reputation Manager
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great. We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave. It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team, I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥 The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs. It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have. If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties. Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏 Begaiym, Client Care Specialist
Hey, TissuGraphique team, Thank you for the 5-star rating! 🤩 We're thrilled to have provided a great experience. Your satisfaction is our priority, and we look forward to serving you again. 💖 Best regards, Begaiym, Reputation Manager
I highly recommend this app. The rewards program is wonderful + review functionality, wishlists and shoppable Instagram galleries! The level of support from the Growave team is outstanding and unbelievably responsive.
Hey UROKO team, Thank you for the kind words and the 5-star review! 🥰 We're delighted to hear you love Growave's rewards program, review functionality, wishlists, and shoppable Instagram galleries. Our team is dedicated to providing outstanding and responsive support. We appreciate your recommendation! 💌 Best regards, Begaiym, Reputation Manager
- CSV import function is not working. - No instant chat support. You can only submit your questions and wait. - All email to your customer will only send out from [email protected], instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team, Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns. Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly. We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗 Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused. Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs. Best regards, Begaiym, Reputation Manager
Great app for managing wishlists and points rewards, very helpful. Worth noting the positive experience with the operator Janat, who assisted us excellently in resolving some issues.
Dear Mayermoover team, Thank you so much for your 5-star review! 😍 We greatly appreciate your positive feedback and are delighted to hear that our app has helped manage wishlists and rewards. I'd also like to extend our gratitude for your mention of our customer manager, Janat. We take pride in our team's commitment to providing excellent support, and your positive experience with Janat reinforces our dedication to delivering top-notch service. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 💖🤗 Best regards, Begaiym, Reputation Manager
love this app and all the features. the wishlist portion has already made us a bit of money, and very excited to start utilizing various promotions with the loyalty program.
Dear halfpricedmacs team, Thank you for your kind words about our app and features—it means the world to us! 💖 It's fantastic to hear that our app's Wishlist feature is already boosting your sales! We're just as excited as you are to see how our loyalty program will enhance your promotions and grow your business further. Thank you for your enthusiasm, and remember, our team is always here to support you. 🤗 Best regards, Begaiym, Reputation Manager
Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!
Dear Calla and Friends team, We're thrilled to receive your praise for our customer service! Thank you for acknowledging the quick response and effective problem-solving from our team. 😍 At Growave, customer satisfaction is our top priority, and your feedback confirms we're on the right track. We're here to support your website's success, and we appreciate your shout-out. Please reach out anytime you need assistance – we're always here to help. 🤗 Best wishes, Begaiym, Reputation Manager
Our store just start using Growave and the support team is really really helpful during the transition. We also can see that the developer's still improving their product for the users. Look forward to being a long time customer of Growave!
Hello, team at DailyBenefit.com, Thank you for your wonderful review and the five stars! We're delighted to know our support team was helpful during your transition to Growave. Your recognition of our commitment to constant improvement is greatly valued. We're excited to continue this journey with you and look forward to a long-lasting relationship. 🤩💞 Warm regards, Begaiym, Reputation Manager
I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:
Hello Shaman Sisters team, I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔 The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future. Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. We genuinely regret the problems your website faced due to our app. To address this, we have processed a refund for the months during which you were unable to utilize our services. We understand that you had to remove our application, and we deeply regret any inconvenience this may have caused. We always welcome the opportunity to collaborate with you again, and should you have any questions, we are here for you. I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰 Begaiym, Client Care Specialist
I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button. I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.
Hello Blondesister team, I appreciate your openness in sharing your experience with our app. Your insights are incredibly valuable to us, and I want to extend my sincere apologies for the challenges you've encountered while using our platform. I'm truly sorry to hear about the difficulties you've faced in customizing the rewards page and the visibility of the login button. Providing an intuitive and seamless experience is paramount to us, and I regret that we've fallen short in meeting these expectations. 😥🙏 Your feedback is being taken seriously, and we are currently in discussions with our development team to address the concerns you've raised. We are committed to working diligently to rectify these issues and ensure your satisfaction. Once again, please accept our sincere apologies for any inconvenience caused. Your feedback is instrumental in helping us improve and serve you better. Thank you for choosing us; we greatly appreciate your trust, and we assure you that we will strive to enhance your experience working with us. Begaiym, Client Care Specialist
Great all-in-one solution app. Also the support was truly perfect. All the customization, and error fixes.. they solved it all. Especially Adil, who help us a ton of times. Thank you.
Dear team at CAVA.LIFE, Thank you so much for your wonderful 5-star review! I'm truly pleased to hear that our all-in-one solution app met your expectations and that our support team, especially Adil, was there to assist you every step of the way. Your feedback is invaluable, and it's customers like you that drive us to constantly improve and deliver our best. 🤩💙 Warm regards, Begaiym, Reputation Manager!
This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much!
Dear Briarwick team, Thank you for sharing your fantastic 5-star review! We're happy to hear that you're finding our app's functions a valuable all-in-one solution for your needs. 🙏🥰 Your kind words about our customer service team have made our day! We're committed to providing top-notch support and ensuring a seamless experience for our users. It's wonderful to know that you found our team incredibly helpful and responsive. Your support means a lot to us, and we're grateful for the opportunity to serve you. If you ever have more questions or need further assistance, please don't hesitate to reach out. 💗 Begaiym, Reputation Manager!
Dear AllOne Wellness team, We truly appreciate your 5-star rating and the positive feedback you've shared. 🤩 Your feedback serves as a constant source of inspiration for us, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🤗 Begaiym, Reputation Manager!
What a great app! Works well, and the support from Anna and Ayana is awesome.
Hey, team at Candlelore! Thank you for your fantastic feedback! We're thrilled to hear that you find our app great and working well for you. We're equally pleased that you've had an awesome experience with our support team members, Anna and Ayana.😍 Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service and support. If you have any questions or need further assistance, please feel free to reach out. We're here to help! 💓🙏 Begaiym, Reputation Manager!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.