Growave: Loyalty & Wishlist
Boost sales with Loyalty, Reward, Referrals, Wishlist, Reviews
Rating
4.8
feedback
1,217
chart
#1,718
All reviews
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Oct. 31, 2022
By far the best customer loyalty app. The customer support is 10/10 and super helpful. I am glad that I switched to this app. Keep going!
Hi, Marion and Seifenfeestore team, Thank you for your awesome feedback! You made our day ✨! Our team always tries to perform excellent Customer service, and this is the main reason that we have such incredible customers, like you 🎇!
Oct. 31, 2022
I have upgraded my new theme. Growave supported very fast. This will enhance my customer experiences.
Hi, the team at DONHATNOIDIA🌸, We really appreciate you taking the time to leave us your 5-star review. Thank you so much for trusting us, and we can’t wait to help you again in the future💗.
Oct. 31, 2022
The customer support service is fantastic! The turnaround time to fix my issues is usually in 1 - 2 days. And Growave is the best loyalty program app I have came across so far.
Dear Team at Geekster 😇! We're so happy to hear you had a great experience at Growave 🥰. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you! Thanks again, and we hope to serve you again soon.
Oct. 27, 2022
This app has many features in one and thus also saves us some money. In addition, the customer service is also very good and fast
Happy Halloween to the Team at Eyesy Lash 🎃 💄 Thanks a lot for leaving 5-star feedback! We are grateful that you took the time to leave us a review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! 🤞🏻
Oct. 26, 2022
Growave has been brilliant for my business. My customers are really enjoying being able to earn points and rewards. The customer service is fantastic too and so very helpful!! Highly recommend.
Happy Wednesday to the dearest Holistic Kitchen Team! 🤗 We would like to express deep gratitude for taking your time and leaving an amazing review 😍. It means a lot to us to know that your business is flourishing with our app! Please always feel free to contact us or request assistance. Happy Growaving 🐬!
Oct. 25, 2022
A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.
Dear Shea Shea Bakery team, On behalf of Growave team, we would like to apologize for your negative experience with us 😥. Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application. We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests. Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔. Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly [email protected] or via Live chat. By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔. We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.
Oct. 11, 2022
i don't have much to say on the app itself yet, but the customer service has so far been good. When i have had an issue they are responsive and fix it.
Hi team at Jean-Pierre Weill🤗, Taking the time to leave such a great review about our service, has really made our day💖! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise✨! Happy Growaving🙌🏻!
Oct. 10, 2022
Very great, helpful and fast response customer service!!! Also, this APP works very well with our site. Definitely recommend for everyone who is looking for APPs with similar function
Dear team at Kaleidos Makeup🙌🏻, We’ve passed your wonderful review on to our team at Growave✨. Thanks so much for taking the time to leave a review about our service. Our customers' feedback guides our business and helps us keep improving the service we provide❤️.
Oct. 17, 2022
Very good customer service and nice features! We enjoy using the different features and the team is very kind. We've had a lot of contact with Tina from customer service, and she is very sweet and fast whenever we have any questions!
Hi Dermaspace-se team, Thank you for taking the time to rate us and write a review. 😊 We really appreciate that we have such responsive customers as you. It is a great joy for the whole team that you are satisfied with our products and highly appreciated our customer service. 🙏 Please always feel free to contact us with any questions you might have. We'll be happy to assist you anytime. 🤭
Oct. 7, 2022
Very great, helpfull and fast response customer service!!! Also a very usefull apps, A must have apps !!!
Hi Lapak Handmade team, Thank you so much, what a wonderful review! It's a real pleasure to our ears that you are happy with our app and customer service! We are always here and happy to help in any way we can. Thank you for the positive feedback! 🤗🎇 Best wishes, Your friends at Growave. 🙌
May 4, 2023
I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!
Dear team at EcoKidsLand, Thank you for taking the time to update your review, our team highly appreciates it! 😇 Please be assured that we took into account your feedback and made a huge effort to improve the skills of our Support team. Thank you for helping us to be better ✨. We truly believe that you won't face any issues you mentioned in your review since our team sincerely regrets about them and already eliminated them. Please feel free to reach out if any time. The support team is 24/7 is here to assist you. 🙌🏻
Sept. 28, 2022
Love the app. The support team is great and very helpful. So far the app is great. Always got help from Alex. Really nice experience.
Dear team at Macmillan education staging, ✨ Thank you for taking the time to leave us a review. We are glad you enjoyed your time with us and with our app Growave. 🤗 It was our absolute pleasure to assist you. 💕
Sept. 28, 2022
It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!
Hi Loyal Crush team, We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔. Regarding your concerns, totally understand that not all our merchants have coding skills, however, these conditions, so that the email templates only change in HTML format, are the rules set by the app with which we have integration. Thank you for taking the time to share your feedback with us! We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻. Btw, could you please check your inbox and please reply to us, so we can work on it together? 😊
Sept. 27, 2022
Love the app. The support team is great. They are always ready to help and they reply very fast. Just perfect! I recommend this app.
Deat team of Milk Bar Babystore, First of all, thank you for taking your time and sharing such an amazing review 🥰! It's great pleasure for us to know that you find our app and team deserve your 5-star review. We truly believe that our cooperation will be long-term and fruitful ✨! Happy Growaving ✌🏻!
Dec. 19, 2022
I just used the app for a few months to experience it and have some reviews about the app. The app is good and has excellent documentation and is exceptionally user-friendly. This app carries out what it promises to do. It is simple to understand and simple to utilize. after we installed it, I had a few questions and there were some issues that were Shoppable Instagram from displaying correctly. I contacted the support team represented by Rashmi Sharma and then she patiently answered and guided me through the app. She also asked the develop team to fix the issue really quickly. They were able to remedy the problem quickly and effectively, and they were able to do it within 24 hours of reporting it. Jena kept me informed at every stage and quickly reported any problems. Additionally, the developer was helpful to me. The app is now running perfectly on our site, and we are very happy with it. We appreciate all their support and would highly recommend the app to anyone looking to display labels and badges on your products.
Dear team at Flower Knows🌺, Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Feedbacks like yours make our work worthwhile😊. We love that you enjoy using Growave✨.
Sept. 23, 2022
Love the concept of everything in one app, Great functionality of all the apps in there. The best thing is that he support is really fast in responding and resolving the issues. I required a lot help configuring and these guys were always available which made the job quickly done. I would definitely recommend Growave!
Hi Dazzledvenus team, We truly appreciate your valuable review of the support team and our app. We send you a million thanks for leaving us feedback and expressing your honest opinion 🤗. Your words motivate us to reach new heights and become even better and better ✨. Sincerely, Growave team 🥰.
Sept. 22, 2022
So far the app is great. The customer support staff is very helpful as well. The BIGGEST thing I was looking for in a reward app is the ability to send redeemable gift card codes. An app I use conflicts with coupon usage, so gift cards are basically the go to for me and I had a ton of issues with that until now.
Hi Seed Needs LLC team, We appreciate the fantastic review and are glad we could be of service 🥰 . We are so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Once again, thank you for taking the time to provide a review ✨. Happy Growaving 💙
Sept. 22, 2022
Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !
Dear team at Patricia Blanchet😊, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you❤️! Moreover, I will gladly forward your email to my colleagues from the Success team and they can reach out to you and share some tips to use all of the features of the app and benefit from them✨. Happy Growaving 💙!
Sept. 22, 2022
I have been using Growave for over a year now. The customer service is incredible. Even after changing my theme, Tina reached out to me (before I had even tested the site properly) to check if I needed help implementing Growave back into the new active theme. It was all done so quickly. It's nice to be working with developers who really care about keeping my business going. Thank you!
Hi, the team at Toybox Tales🤗, Thank you for taking the time to leave us such a great review💖! Such feedback motivates the entire team to continue exceeding quality standards. Trust us, you’ve made our day immensely better by sharing your experience✨
Sept. 21, 2022
Just got help from Tina. Really nice experience from a Pro!. She fixed my problem in just a few minuts - which had nothing to do with the excellent software but my lack of knowledge. Thank you for your patience.
Dear team at Baby Bus✨, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and our staff will definitely be happy to read what you wrote.❤️ This review made our day🥰!