Growave: Loyalty & Wishlist +
Reviews, Instagram, and more - Boost repeat sales.
Rating
4.8
feedback
2,135
chart
#1,061
All reviews
Rating Breakdown
March 2, 2021
Thank you for the wonderful service and support you are offering us. The app is absolutely fantastic and has so many functionalities and the company offers excellent support. Any issues they reply within 30 minutes and we never have to wait. Fantastic thank you
Hello team at London Hair Architectsπ, Please accept our deepest and sincerest gratitude for your thoughtful and detailed review. We would like to let you know that every single word of yours we have taken to our heartsπ. Our main goal is to make our beloved customers happy with our product and support and we are so proud to hear that we have succeeded in it. Thank you so much for sharing your thoughts and experience with us. It matters a lot. Our assistance does not have an end. We are always here for you in case you need usππ.
March 1, 2021
Fantastic App! I highly recommend this app for anyone looking to take their eCommerce store to the next level. Their support staff is INCREDIBLY fast and knowledgeable, both Tina and Alice have been superb!
Dear team at Cloud City Drones, Thank you for taking the time for sharing your amazing feedback. Your positive words have granted to us a great mood and loveable vibes. We are humbly grateful for it. ππ»π We'd like you to know that serving you was such a pleasure and fun, moreover, it's an honor for us. We appreciate your presence in our big family. Thank you again, for your valued review. We hope to have the chance of serving you for more years.ππ
Feb. 26, 2021
Just recently added this app on our new website version. Super easy, flexible, affordable. So many different options to use and make us better!!! Our whishlist is now the best. The staff is great and very responsive. Thank you Alice at Growave!
Greetings of the day team at Beauchamp Art Gallery,π€© You have our sincerest gratitude for leaving us a cosmically cool review. It has been a pleasure taking care of your site. We appreciate your trust, and weβll do our best to continue to give you the kind of service you deserve.ππ€ Thanks again and have a magnificent day!
Feb. 26, 2021
Easy to use, affordable, and SUPER responsive support team that got me set up exactly the way I went very quickly.
Hi team at White Oak Pastures, Thanks a million for leaving us wonderful feedback. Your continued appreciation and support are a vital part of our growth. And for that, we are most gratefulππ»π. We will do our very best to continue to meet your expectations. We look forward to serving you for many years to comeππΈ.
Feb. 25, 2021
I just started using this app. I had great support from Growave Team. Thanks Tattu for your help and quick responses!
Allow us to express our sincerest gratitude for leaving the magnificent review team at PAL and GAL ππ»π, We are thrilled to have you as part of our big family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!π€
Feb. 24, 2021
Amazing service!!! They could solve every Problem I had and also managed to change some Design issues. Perfect! Can totally recommend! :)
Thank you so much for leaving five-star review team at Indie and Naia, If you could see the delight on our faces now π, we are overjoyed that we have exceeded your expectations and made you feel happy. Our assistance does not end here, if anything comes up, please donβt hesitate to contact us.π
Feb. 24, 2021
I have been using this app for a while now and recently I faced a problem with the social login feature. I contacted the team and all the issues were quickly and efficiently resolved. The customer support team is very helpful. Looking forward to working with Growave :)
Hey-hey team at August Away, it is so nice to hear from you. π» Foremost thank you very much for being a loyal customer of ours. We feel so lucky and special that you have chosen us. Your presence has brought us nothing but great experience and achievements.π₯°π₯³ Also, we would love to express our immense gratitude for your time and review. We are exceedingly pleased to hear such inspirational comments. We would like to let you know that it was a pleasure fulfilling your requests and we are more than happy to work on your queries in the future. We strongly hope for fruitful cooperation with you. π±
Feb. 25, 2021
Growave app gets some things right, but also has some rough edges. However, that said, there is nothing more important than a company that truly cares about doing right by their customers. It is because of the issues that I have had with the app that I happily recommend them; while the app isn't perfect, they have customer support that truly cares, and most importantly, they empower their support team to do right be their customers. Shopify themselves should learn from Growave's example of actually CARING about their customers! Highly recommended.
Feb. 21, 2021
Using their loyalty, reviews and wishlist the most. Customer service is excellent. Timely, responsive, and always helpful. Plenty of features to customize your customer experience and help your shop grow.
We express our deepest and sincerest gratitude to you for leaving so wonderful review team at Squirrel City Jewelers, π We are delirious with happiness to know that our team is contributing to your shop's growth. Thank you so much for giving us a chance to serve you on your needs, it is an honor to be a part of your success.π₯³ We will try to keep the excellent service consistent and effective. We feel like thanking you endlessly. Thank you so much. ππ»π
Feb. 20, 2021
This app is so robust. It does so many amazing things. As with any app, we needed a bit of customization and the support team were ON IT. Every request I had (and there were a lot!) they responded promptly, and fixed it right away with a great friendly attitude. I highly recommend this app to anyone!!!
Greetings team at Beaducation, π€ You have made our hearts melt with your so-warm feedback. Thank you sooo much for taking your time to leave your insightful review. Nothing can be better than knowing that the app performs so well and support makes you feel comfortable. We always try hard to fulfill our beloved customer queries with full attention and love. ππ€ We are proud to let you know that it was enjoyable to serve you with your requests and feel free to let us know if there are more. We will be glad to work on them. Thank you once again and have a sweet day!π
Feb. 18, 2021
My experience with the customer support was great! They applied the amends I asked for extremely fast and to the point! Amazing service!
Heeey, we are so thrilled to team up with ROUTE 67! π Thank you so much for taking the time to share your experience with us. Itβs beyond exciting to see how our widgets are perfectly fitting your beautiful store now and we cannot wait to see whatβs coming next! β¨ Donβt forget to try our Reviews and Wishlists too! Reviews β will help you to gain trust and increase conversion, while Wishlists β€οΈ will allow your customers to save your amazing products in their personal wishlists and later come back for them. It was a big pleasure to work with your team and we are looking forward to serving you again. Just drop us a line if you will need further assistance, we are just one email away! Thanks again for your positive feedback and good vibes. π
Feb. 17, 2021
This is a very useful app with an exceptionally helpful customer support team: we had a special design request that has been solved in 2 days (one of them was a Sunday) - very much appreciated! Thank you guys!
Dear team at Nonplusz, we cannot thank you enough for the kind words about Growave and our customer support team. π We put customer satisfaction as a priority and we are always ready to go the extra mile to meet our beloved customersβ expectations and fulfill their requests in a timely manner. We are beyond happy that you are satisfied with our work. β¨ Thank you for your lovely review! We look forward to working with your team again. π
Feb. 16, 2021
We're dependent on a lot of third-party apps as Shopify users, and the importance of a fast, articulate and highly responsive app partner cannot be understated. Tattu is always quick to respond and extremely thorough in providing answers and solutions to my queries. I'm truly glad to have found Growave for my store!
Hi, team at Akar Skin! We would like to express our sincerest gratitude for your awesome review. π We do understand the importance of being prompt in responding and finding solutions to our customersβ queries, and we are so thrilled that we hit the mark for you. β Weβre very grateful for customers like you and hope you stick with us for years to come! Thank you for choosing us. π
Feb. 16, 2021
Good app.. great people behind the scenes.. highly recommended. This add-on to your store will see results.
Wow, we were blown away by your positive words, we really appreciate the time you took to leave us this lovely review! π Itβs so pleasing to see how you are enjoying Growave and taking the most our of each feature we have. Thank you so much for your review and recommendation! π
Feb. 16, 2021
This app is great. I do run into things every once in awhile where I need help and they are always quick to respond and help out which is huge in my books. Love it
Hello, team at Malie Organics, Thank you for the wonderful review and for taking time to share your feedback with us. π We always try our best to perform excellent customer support to our clients, and itβs so pleasing to know that our efforts and hard work resonated with you. β¨ Thank you for trusting us. β€οΈ
Feb. 16, 2021
Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!
Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. π Our priority is customer service and we are ecstatic that we hit that mark! π Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you! Take care. π
Feb. 16, 2021
The app is great and their support too. The app integrates perfectly with the website. Highly recommended!
We are incredibly grateful for such a lovely review and recommendation from your team, CENTROARTESANO! π It is such a pleasure to see how Growave perfectly fits in your amazing & colorful store! π We put so much effort into providing outstanding customer support and itβs always one of the best compliments when we hit the mark for our customers. β¨ We are happy to have you as our customer and we hope for many years of fruitful cooperation with you! β€οΈ
Feb. 15, 2021
If I could give this app 10 stars I would! If you are considering adding this app, I would highly recommend. The other reviews regarding the outstanding customer service are 100% true. We initially started with this app solely to handle reviews, but quickly realized we could consolidate many of the other apps we were paying for into this one app. Growave offered us an upgrade in functionality over our previous wishlist, birthday and rewards apps, while saving us in monthly subscription costs. Growave is a must have app for any Shopify site.
Wooow! Thank you so much for taking the time to share your beautiful and insightful review on Growave. We are just over the moon when we see you saying: βIf I could give this app 10 stars I would!β. β We are glad to know that you chose our Reviews app and stuck with us, because of the benefits of other available features. Why using only one feature, when you can get five just in one app, right? π Itβs so pleasing to see how you are enjoying the benefits of having an all-in-one app and taking the most out of every feature! It was a big joy to work with your team and we look forward to serving you again. π One more time, thank you for your generous review and recommendation! π
Feb. 12, 2021
This app has so many features!!! User interface is intuitive and their support has been exceptional. They have been able to help in making tweaks and customizations not available by default - all very quickly. Glad we installed it.
Dear team at Parfait Lingerie, we are so thankful that you took the time to leave us such a wonderful review! It means so much when our best customers share their experiences. π It is so pleasing to see how our products perfectly fit in your beautiful store. We are always ready to go the extra mile to meet our customersβ expectations and we try to fulfill all requests in a very timely manner, and we are so glad that we hit the mark for you. β¨ We are happy to have you as our customer! Thanks again for the lovely review. π
July 2, 2021
I'm sad that I need to change my review to one star. This app USED to be amazing. Customer service WAS fast and responsive. Now I have to chase them down over and over to find out when they will respond to my tickets. I've been waiting literally weeks and have asked multiple times for something to get fixed. AND, I waited months for an update they said was coming. And when it finally DID come, I learned in order to access the change I was waiting for, I'd need to pay $30 more per month. I should have been grandfathered in at my current rate. They changed their whole billing system so now you pay $100 to integrate Klaviyo or $20 to get all the same features without Klaviyo. I can't even express how disappointing that was. ESPECIALLY when I had specifically been told email integration was coming to the Growth plan. Never did they mention it would be more expensive. I'll keep using the app for now only because I don't have the time to switch over to a different one, but I will be looking for a new solution. Such a bummer when something you start out loving turns to crap. Customer service is impeccable. They're quick to respond and always do their best to help me understand how to best use their app. They make all the changes I ask for. It's got tons of great features and options... plus one app vs 5 apps is amazing. The ONLY thing I wish was different is that the Growth plan offered Klaviyo integration. I'm a perfectionist and having all my emails look and feel the same is important to me.
Hello, dear Dirty Jane team πββοΈ, Thank you very much for the review that you have updated. We do take every word from our customers seriously and always work on covering every small detail we receive from them. Sadly, not all wishes can be fulfilled at the same time and not each of them can be implemented in a way customer sees due to various reasons that we are unable to take control of. We work hard on making your experience with us great and some functionalities cannot be implemented easily due to the complexity of the requests, and even so, our teams worked well to deliver those requests to you. We value you as a customer and your experience with us is very important. As for the confusion with the Growth plan, we understand your frustration with it. This step hasn't been done to charge you more, since you know the Klaviyo integration was available only on Enterprise plan for $299, however now it is more accessible for merchants on a plan for $99. We understand how important it is to support shopowners and the pricing has been evaluated considering the third-party app cooperation (Klaviyo, which is the separate business we work with) and the complexity of the work that has been done during the update. We hope for your understanding in this situation and we did not ignore your case and even focused on a faster resolution, because, as it is written above, we do care about our customers and their experience is the top priority for all of us. Please let us reach you out and have a further discussion, our team is trying to contact you in Live chat and we would truly appreciate it if you would reply to us back. Thanks again, and wishing you all the best π.