SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,613
All reviews
Review RSS Feed
Sept. 21, 2025
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Aug. 30, 2025
app molto utile e facile da impostare
Hi Movewear team! We truly appreciate your feedback. In case any questions arise, please feel free to reach out any time. Our team is 24/7 here for you! Best regards, HelpCenter Team
Aug. 17, 2025
Hi Anirosa team! Thank you for such a high rate of our app. We truly appreciate it and always here to assist you! Best regards, HelpCenter team
Aug. 11, 2025
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
June 26, 2025
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team! We are very sorry that our app didn't meet your expectations. Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form. If it's the same email you have in HelpDesk, the message will be shown there as well. Kind regards, HelpCenter team
May 9, 2025
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi! We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help! Best regards HelpCenter team
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 11, 2024
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
June 7, 2024
Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!
Hello IBKÜL! Thank you very much for such a wonderful review! :) Your words really mean a lot to us! It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible! We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team
May 18, 2024
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team! Thank you very much for such a high mark of our app and support! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards, HelpCenter team
April 2, 2024
great service
Hello! Thank you for your feedback. We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app. We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free. If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs. Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7. Kind regards, Help Center team
March 5, 2024
We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.
Hello creatisto ! Thank you very much for leaving such a positive review, it is much appreciated! We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us! Best regrds HelpCenter team
Feb. 14, 2024
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Dear Smart Sips Coffee ! First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future! There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect. Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response! We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance. We truly value our customers and try to do our best to provide them with the best experience possible. Waiting for your reply! Best Regards HelpCenter team
Feb. 5, 2024
Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.
Hello Golden curl team! Thank you for your kind feedback :) We sincerely hope that our Helpcenter will be helpful for you for a long time. Best wishes, Helpcenter team
Jan. 25, 2024
I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.
Hi True Image Tech team! Thank you very much for your feedback and appreciation of our app! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Thank you for choosing us! Kindest regards, HelpCenter team.
Dec. 6, 2023
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility: 1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category. 2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page. 3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team. Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer! Best rgards, HelpCenter team
Nov. 24, 2023
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct! Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us! Best regards, HelpCenter team
Nov. 23, 2023
Needed some tech support; contacted them via Chat and it was sorted in minutes. Easy to use app, have used it now for around three or four years.
Hi! Happy to hear that you are satisfied with our app and support service :) Feel free to contact us if you face any issues, we are always here and happy to help! Best regards, HelpCenter team
Nov. 8, 2023
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team! Thank you very much for such a high mark of our service! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards HelpCenter team