HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,230
All reviews
Rating Breakdown
Review RSS Feed
Sept. 4, 2020
Best help centre app available. Thank you for the generous free plan. We will be using this app on all our future stores.
Sept. 3, 2020
This is the best way to communicate to a customer - ordered and structured. Thanks for designing it. It is worth the premium plan.
Sept. 2, 2020
a just buy this app and i have some questions and thee asistance team respond veri quickly, solve my problmes in a short time 2 to 3 hrs - a very quick response for my opinion, i recomend a lot this app, works very well""
Sept. 1, 2020
This the best app out there for easy and quick FAQ setups. I have tried other apps but this one is the best. Good job. Cant not wait to use this in future online stores
Aug. 31, 2020
This app helped me built my shopify store faqs column. really grateful for them. They provided me all the suggestions and compatible answer for each suggested question, What else do you ask for?
Aug. 26, 2020
I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.
Aug. 26, 2020
After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend). What I like: - Easy to set up - It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!) - Ability to create sections and categories (but this is a paid feature) - Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support) What I struggled slightly with: - Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off - Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs. - Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page
Hello Press & Still, Thank you for choosing HelpCenter app! And thank you very much for your time providing valuable insights about our service. It is very important for growing and enhancing HC app features. Regarding your last comment about FAQ page url - it can be customised according to the customer's needs in "App proxy" section. We've already sent you an email where and how it can be done. If you have more questions or need any help using HelpCenter app - please contact as at [email protected] and we'll be more than glad to help. Kind regards and all the best in your business! HelpCenter team
Aug. 25, 2020
Best option in my opinion. The annual renewal makes the most sense for me and the price is right. Had one theme compatibility issue, but was quickly resolved through responsive customer service...
Aug. 24, 2020
Disaster of an app. paid for it in full for a year and never received any of the upgraded benefits. Still fighting for a refund. Good luck with this bunch!!!
Dear The Card Space, We thoroughly investigated your situation and found out that Premium plan was not activated automatically, because Shopify billing didn't provide back right info about your successful payment and we didn't receive it. It must be some rare technical glitch and we will sort it out with Shopify as soon as possible. Meanwhile we offered you Free Premium plan usage and confirmed your refund request - please find more info in the letters we've sent to you and to Shopify billing (we've added you CC - in order to keep you updated). Once again - we are sorry for not good experience and are doing our best to sort out this situation as soon as possible. kind regards - Help Center team
Aug. 23, 2020
Really very helpful and brings across exactly what you intend to in terms of answering all potential questions, giving answer clearly and in an easy to maneuver manner
Aug. 23, 2020
This app is great. I really like the clean and simple layout. The process of creating an FAQ page is very straightforward.
Aug. 17, 2020
I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!
Aug. 17, 2020
Really great app! Easy to use, easy to set up. It looks really tidy on my website and easy to ready and find the answers. Customer service was great! I needed help with some coding and they helped me. 100% recommended
Aug. 17, 2020
Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)
Aug. 14, 2020
Love it! So simple to use! I can warmly recommend this app. It only took me 1 hour to set up (with all content prewritten though ;-)
Aug. 12, 2020
This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.
Aug. 12, 2020
This app is really useful, it makes the FAQ page look much more organised. It is very simple to use. I would recommend anybody who struggles with making an organised FAQ forum.
Aug. 11, 2020
I used this app to help me design a better FAQ page. This app helped me do just that for free. Next month I will upgrade.
Aug. 11, 2020
this app has really helped reduce the number of emails we received asking the same questions. We now send a link to our FAQ page and it saves so much time
Aug. 11, 2020
Its an easy app to you use and works great. You can really customize it and not need to be technical about it.